Nail Technician - ESPA

What you will also have already accomplished:

•Recognized qualifications

•Excellent understanding of client care and five star treatment standards

Description of Responsibilities

ESPA at Baha Mar's On Call Nail Technician is responsiblefor delivering exceptional nail treatments to guests of the spa in line with ESPA and Baha Mar brand standards whilst maintaining the excellent five star client care, cleaning standards and grooming. This individual is responsible forrevenue generation through retail, up selling and cross sales to other business centers in the spa.Responsibilities will include, but are not limited to:

SPA & RETAIL SALES

•Responsible for achieving sales targets for nail services and retail items as set by the Treatment Manager.

•Ensure aftercare recommendations are made at the end of every treatment, linking with client concerns and offering to prepare products at reception for purchase.

•Encourage clients to return to the spa by recommending an ongoing treatment programme and cross selling the other business centres in the spa. Maintain a sound knowledge of all treatments, packages and any promotions.

•Participate in demonstrations/ events as required.

•Ensure that daily sales figures are accurately recorded.

TREATMENT STANDARDS/OPERATIONS

•Perform all treatments to an exceptional standard, as per the ESPA protocols and standards taught in training, whilst tailoring to the client's specific needs

•Update own knowledge of products and treatment brand standards, outside of formal training by ESPA and Head Therapist.

•Carry out an in-depth consultation with each client prior to treatment, ensuring medical history and concerns are identified.

•Use the correct quantities of products as specified by the manufacturer and not exceed that amount.

•Maintain linen and product levels in the treatment area, ensuring trolleys are stocked, clean and organized as per the spa standards.

•Follow treatment area set up and closing down procedures correctly, reporting any maintenance issues to the Duty Manager.

GUEST RELATIONS

•Provide a warmwelcome to clientele whilst striving to provide outstanding service.

•Maintain the highest standard of guest service by following ESPA protocols and displaying genuine care and attention to detail.

•Consistently record guest preferences, accurately updating guest profiles and communicating any relevant information to colleagues.

•Ensure confidentiality at all times including data protection, medical details and any information provided in confidence by the client.

•Report any guest complaints to the Duty Manager so that they can be handled promptly and effectively.

HEALTH, SAFETY & HYGIENE

•Perform all treatments in a professional, hygienic and safe manner for all clients, updating knowledge and training regularly.

•Responsible for the cleanliness, sterilization and hygiene of all equipment, products and linens in the treatment and preparation areas, following ESPA protocols.

•Day to day responsibility for equipment, products, cleanliness and hygiene of the treatment and preparation areas.

•Receive training on all relevant legislation pertaining to the Health and Safety at Work Law and Health and Hygiene standards.

•Act responsibly at all times in relation to personal safety along with the safety of colleagues and guests of the spa.

•Support the Spa Attendants where required in maintaining cleanliness and hygiene in the spa facilities.

GENERAL

•Maintain a high standard of appearance and personal hygiene as laid down by the Treatment Manager.

•Always be punctual and prepared in advance of treatments.

•Support all departments in the spa including covering reception and spa attendant duties as and when required.

•Must adhere to training as set down by the Treatment Manager and Head Therapist and attend all training courses as deemed necessary.

•Perform other duties as assigned