Training Manager

POSITION SUMMARY:

The Training Manager supports the Head of Human Resources on the Destination. This position is responsible for creating, developing, and delivering training and development programs that entertain, engage, and develop Team Members and Management to motivate them to model the Royal Way Values and Delivering the Wow experiences. This role assists Team Members in talent management including personal development plans, career paths, and succession planning to promote career growth. The Training Manager collaborates with the Private Destinations Leadership Team to ensure the training and development compliance and participation. This position leads by example and requires exemplary organization, attention to detail, excellent Guest and Team Member engagement, various training skills, knowledge of the product and service standards. As a leader in the organization, this role leads and inspires the Team to work to their highest capabilities and ensures they continuously develop talents.   

All duties and responsibilities are performed following Royal Caribbean International’s Brand Standards, the Royal Way philosophy, Company policies, and SOPs, Public Health, Safety, Security, and Environmental Guidelines. 

This Job Description in no way states or implies that these are the only duties performed by the team member occupying this position. All team members may be required to perform any other job-related duties assigned by their supervisor or management. The nature of this job requires daily interactions with internal and external stakeholders. 

QUALIFICATIONS:

•Bachelor’s degree from an accredited university or college in Learning & Development, Business Administration, Human Resources, Psychology, or related field is required.
• Minimum five (5) years of experience in Training and Development or Learning and Development in industry-leading hotels, cruise lines, theme parks, or water parks, or hospitality organizations.
• Experience in applying adult learning principles and consulting, coaching, mentoring, and training techniques.
• Ability to build and maintain effective relationships, partner with Leaders at all levels, relate with diverse groups of people, and act with diplomacy and tact.
• Exhibits passion for constant training, learning, and development and demonstrates an eagerness to share that passion with others.
• Ability to understand and convey business priorities and use compelling arguments to gain support and commitment. • Self-motivated and possesses superior time management and organization skills.
• Critical thinker with innovative problem-solving skills. Strong organizational and time management skills.
• Highly computer literate with proficiency in MS Office and related business and communication tools.
• Strategic and creative mindset. Meticulous attention to detail.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Identifies training and development requirements for New Hires and existing Team Members. 
• Analyzes performance gaps and Guest feedback to develop training sessions.
•Creates and maintains training matrix by positions for Private Destinations. 
• Adds new training sessions and updates training attendance in E1. 
• Prepares monthly training schedule and communicates accurately to the Management.
• Seeks to learn new training trends, developments, and best practices to share ideas with stakeholders.
• Plans and facilitates corporate training sessions when required. Collaborates with Shoreside L&D Team.
• Schedules and facilitates the New Hire and Rejoining Crew Orientation and delegates facilitation to HR Team and other Leaders when required. 
• Creates and executes customized learning sessions to address performance and behavioral gaps.
• Acts as an Ambassador to promote Company and Destination’s values and culture. 
• Drives brand values and philosophy through all training and development activities. Collaborates with Brand Standards Manager as required. 
• Walks regularly around the Destination and observes on-the-job training practice (Train the Trainer), Guest interaction, grooming standards, dress code, and provides feedback to the Management.
• Maintains expert-level knowledge of the training resources and best practices to meet training needs. 
• Partners with Shipboard L&D Consultants to ensure the effective and efficient implementation of the L&D programs. • Attends divisional meetings and briefings to follow up on Departmental Weekly Trainings.
•Conducts Train the Trainer and Getting Started as a New Leader sessions for the Private Destinations Team.
• Supports departmental trainings by assisting Leaders with developing training digital trainings and collateral for RCL University. 
• Maintains monthly training attendance records per training, position, and division to ensure compliance and to see the progress and gaps in training completion. Recognizes the achievers and follows up on ‘Missing Training Report’
• Ensures the update and maintenance of training records and the Company’s training tracking database to adhere to compliance standards and Company and regulatory training requirements.
• Assists the Human Resources Team with the sign-on/off process and other administrative tasks.
• Provides career-related services, e.g., CV writing and interviewing skills.
• Partners with the Head of HR to execute the career pipeline process.
• Participates in trainings and meetings. Adheres to a company confidentiality agreement.
• Follows the destinations grooming standards and ensures the Private Destinations Team follows the standards.
• Acknowledges and greets Guests, Visitors, and Team Members in public spaces with a warm, friendly greeting.
• Manages work schedules to meet the needs of the operation and efficiently manages any additional workload requirements. 
• Maintains the continuous updating of clear and concise handover notes to eliminate any possible miscommunication that compromises the efficiency of set processes.