Oct 14, 2021

Reserve Manager - Rooms Administration (Grand Hyatt Baha Mar

  • Baha Mar
  • Nassau, The Bahamas

Job / Advertisement Description

Job Requirements:

  • College Degree in Business, Hospitality or related field preferred
  • 3 years+ of management experience in Housekeeping
  • Must have hospitality or casino related Housekeeping experience

Description of Responsibilities

  • To support staff needs in other Divisions based on the hotel priorities and anticipated business levels.
  • To monitor service and rooms standards in all places of work.
  • To work with Front Office Manager, Assistant Managers, Housekeeping Manager, Laundry Manager and Room Service Manager to take corrective action where necessary.
  • To be available and on duty during peak periods (frequently opening and closing the operation).
  • To conduct frequent and thorough inspections together with the Housekeeping Manager and other Assistant Managers - Front Office Department.
  • To handle guest and employee inquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
  • To assist subordinates during peak hours.
  • To supervise the employees within the department and train all front office employees on the correct standards.
  • To ensure the strict control of room keys.
  • To assist in securing external guest accommodation should an overbooking occur.
  • To ensure that public areas are clean and up to standards.
  • To ensure that all daily V.I.P. rooms, special request rooms, Long Stay guest rooms for arrivals are blocked in advance and accordingly welcome amenities are appropriately ordered.
  • To ensure that all V.I.P. / Long Stay are met on arrival by the VIP Manager.
  • To ensure that all rooms are pre-blocked accordingly to arrival time and housekeeping is informed.
  • To work closely with Housekeeping and Engineering Department to ensure that rooms are blocked accordingly for maintenance.