Reserve Manager - Rooms Administration (Grand Hyatt Baha Mar
Nassau, The Bahamas
Job / Advertisement Description
College Degree in Business, Hospitality or related field preferred
3 years+ of management experience in Housekeeping
Must have hospitality or casino related Housekeeping experience
Description of Responsibilities
To support staff needs in other Divisions based on the hotel priorities and anticipated business levels.
To monitor service and rooms standards in all places of work.
To work with Front Office Manager, Assistant Managers, Housekeeping Manager, Laundry Manager and Room Service Manager to take corrective action where necessary.
To be available and on duty during peak periods (frequently opening and closing the operation).
To conduct frequent and thorough inspections together with the Housekeeping Manager and other Assistant Managers - Front Office Department.
To handle guest and employee inquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
To assist subordinates during peak hours.
To supervise the employees within the department and train all front office employees on the correct standards.
To ensure the strict control of room keys.
To assist in securing external guest accommodation should an overbooking occur.
To ensure that public areas are clean and up to standards.
To ensure that all daily V.I.P. rooms, special request rooms, Long Stay guest rooms for arrivals are blocked in advance and accordingly welcome amenities are appropriately ordered.
To ensure that all V.I.P. / Long Stay are met on arrival by the VIP Manager.
To ensure that all rooms are pre-blocked accordingly to arrival time and housekeeping is informed.
To work closely with Housekeeping and Engineering Department to ensure that rooms are blocked accordingly for maintenance.
About Baha Mar
Three luxurious hotel experiences Grand Hyatt Baha Mar, Rosewood Baha Mar, and SLS Baha Mar on 3,000 square feet of pristine white sand beach in Nassau, offering high-end shopping, outstanding restaurants, a world-class spa, and more. All close to the vibrancy and excitement of downtown Nassau.