Oct 14, 2021

Housekeeping Manager - Housekeeping (HYA)

  • Baha Mar
  • Nassau, The Bahamas

Job / Advertisement Description

Job Requirements:

  • College Degree in Business, Hospitality or related field preferred
  • 3 years+ of management experience in Housekeeping
  • Must have hospitality or casino related Housekeeping experience

Description of Responsibilities

Grand Hyatt Baha Mar's Housekeeping Manager will work together with the Director of Housekeeping in creating an excellent guest experience as it relates to the overall housekeeping operations, adherence to standard operating procedures and the development of a pleasant and cohesive housekeeping team. Responsibilities will include, but are not limited to:

  • Optimum delivery of housekeeping processes and services while balancing a pragmatic approach with the need to consistently deliver services to a standard of excellence
  • Ensure that all final room preparations meet Baha Mar's passion for leaving a lasting impression on guests
  • Facilitate improved housekeeping processes in terms of efficiency, labor and final room preparation to maximize room availability
  • Implement guest satisfaction and cost saving and revenue initiatives to improve business
  • Assign work and establish performance and development goals for team members
  • Manage the daily activities of housekeeping operations including appropriate
  • leaning of rooms and all guest and employee areas
  • Maintain housekeeping department supplies, equipment and make arrangements for repair or replacement
  • Hire, develop and discipline an excellent team of housekeeping professionals that are focused on upholding the highest standards of cleanliness and conduct
  • Guarantee that all housekeeping staff adhere to health and safety policies and procedures ensuring the highest level of cleanliness
  • Establish a proactive approach to identify and correct quality assurance concerns
  • Monitor daily assignments and oversee maintenance of all cleaning equipment and supplies
  • Investigate and resolve any guest complaints in a timely manner
  • Handle special guest requests to create "wow" moments
  • Communicate with management to continually strive to improve performance
  • Stay current on trends in housekeeping industry
  • Perform other duties as assigned