We're looking for a UX Strategist to join our UX/UI (CX) team at Modus. Want to solve interesting and challenging problems for our clients? Are you interested in working from home with some of the best talent on the planet? Then keep reading.
Modus Create builds customer-centric products, processes, and platforms to help businesses succeed in the digital economy.
Our global team of strategists, designers, and developers have helped the world’s biggest brands such as Burger King, Kaplan, AARP, PBS, and Time Inc deliver powerful digital experiences to their clients.
Founded in 2011 with HQ in Reston, Virginia, Modus has employees all over the world. Our culture is inspired by the open-source ethos with an emphasis on continuous learning, collaboration, and autonomy. Modus has been recognized as one of the fastest-growing private companies for 7 years in a row by Inc. magazine, and two years in a row by the Washington Business Journal. FlexJobs rated Modus as a top company for remote work.
Based on the model of an open source team, Modites work remotely, and are located across the globe. That’s allowed us to hire the best talent in the world, no matter where they live. Our highly collaborative, autonomous, and effective working environment is fueled by a team unified by a love of continuous learning. Our years of thought leadership including books, whitepapers, blog posts, conference and MeetUp talks, demonstrate our commitment to sharing what we’ve learned.
We encourage every Modus employee to do the same. Our company is a platform for the growth of our employees. Through working with our distributed team of experts on challenging projects, every person that joins the Modus team can expect to continue growing and learning every day. This is your chance to be part of building something great.
As the UX Strategist at Modus Create, you will bring strong UX design leadership and interface design skills to identify, define, concept, and deliver world-class applications, products, portals, and websites for our International Clients. This position’s main focus is leading short term strategy projects. These projects can last between 2 and 6 weeks and you’ll run 1 or 2 per month. We expect you to help transition 80-90% of these projects to longer term, managed team projects. You’ll have the following responsibilities for these short term strategy projects:
Run Strategy Workshops
You’ll use our existing Miro boards to run strategy workshops. The ultimate goal of these workshops is to help the client team agree how the product will not just improve users’ lives, but also improve the health of the business. To do this, you will help the client define measurable business objectives appropriate for the company’s stage and business model. Furthermore, you will guide the client in defining measurable product metrics to forecast business health. To get buy-in for the product’s experience vision, you’ll run persona and user journey workshops with clients to socialize research findings. You’ll also run design studio workshops to generate many ideas and then narrow down to a promising few to prototype.
Uncover Competitive Advantages Through User Research
At Modus, we believe user research is just as much about finding competitive advantages as it is about minimizing risk. You will lead user research to uncover rich, contextual details about users’ behaviors, goals, pain points, and environments. From your findings you will identify opportunities to differentiate the product from competitors. You will answer key questions such as how brands are communicated and experienced through digital interactions, and how digital interactions fit into broader customer experiences. You will combine in-depth knowledge of client business objectives, online strategies, and their competitive landscape with a rich background in the digital industry to deliver effective digital recommendations.
More tactically, you will plan who to research with, select an appropriate research method, recruit participants, and moderate research sessions. This could involve both qualitative and quantitative research methods. As part of planning, you will need to consider project timelines when deciding which methods are feasible.
Get Buy In for An Experience Vision
Your success in this role largely depends on your ability to sell an experience vision — a narrative about how the product will fill a need for users and drive revenue or retention as a result.
Design the Foundations of the Product
While you will help the client set a high level vision for the experience and how it will meet users’ needs, you will also create wireframes and prototypes to communicate product specifications to developers. You will design a few key features or workflows (generally one or two sprint’s worth of dev work), but not the entire product.
Transition Projects to Longer Term Delivery Teams
Ultimately, you will transition these projects to longer term delivery teams. This will involve creating a transition plan to get new team members up to speed with learnings from the strategy engagement. You’ll also provide oversight and continuity during the first few weeks of the transition. This could include attending client meetings and short, daily syncs with the delivery team.
You have 5 – 7 years experience performing the duties listed above.
You’ll be part of the Modus Create design team. As a consulting company, our designers spend most of their time working on client projects. You’ll get a chance to work with many of them, as well as product managers and engineers from Modus. To make sure no one is working alone on an island, we hold bi-weekly design feedback meetings, where you can get feedback on your work from other Modus designers.
In your day-to-day client work, you will likely interact with the client’s product team as well. Sometimes Modus provides nearly the entire product team, while at other times our teams are blended with the client’s.
You will report to the Director of UX, Elton Vecchietti. You can expect to regularly meet with him one-on-one, at least once every two weeks, to discuss anything that’s important to you.
Our Benefits vary according to the Country you are located in and employment status, so please reach out to our recruiter in case you have any questions.
If you live anywhere else you can become a contractor, and then we offer: