Jun 12, 2024

Room Attendant

  • Atlantis
  • The Bahamas
Hospitality Facilities

Job / Advertisement Description

Main Duties and Responsibilities:
  • Represents the resort brand, its mission, vision and values to the internal and external customer in an excellent manner.
  • Maintains a high standard of conduct and good working relationship with all staff members inside and outside the department.
  • Assists with timely completion of guest concerns.
  • Stocks room attendant carts to standard and ensures tidiness of cart at the end of the shift.
  • Keeps room access keys on person at all times, rendering to no one other than the Housekeeping Manager.
  • Cleans check-out and stay-over rooms and suites to the standards of the department.
  • Strips beds and removes soiled linen.
  • Place soiled linen in designated bags on room attendant's trolley in compliance with Green Room Program (damaged, stain, hygiene).
  • Makes bed.
  • Cleans guest rooms so that all health and safety standards are met.
  • Follows safety procedures when using cleaning chemicals.
  • Cleans windows and sliding doors.
  • Ensures baseboards and above doors are cleaned.
  • Vacuums floors for day rooms.
  • Cleans coffee pots and replenishes all condiments.
  • Cleans bathrooms, including visible scuff marks on walls, tubs, toilets, shower stalls vanities and floors.
  • Maintains plants in bathrooms.
  • Dusts furniture, including lamps, picture frames, inside closets, doors and plants for cob webs
  • Ensures lamp shade seams are in place and knobs are tightened.
  • Sweeps and mops tiled area, vacuums carpets and cleans wooden steps.
  • Cleans room and suite balconies, patio furniture and railings to established department standards.
  • Arranges guest clothing and belongings, hanging up clothing in closets as necessary.
  • Places guest slippers and shoes in closets.
  • Inspects the operational condition of all in-room electronics and all remote controls.
  • Conducts and records an inventory of all items; lists any missing or damaged items and reports to the manager.
  • Replenishes and sets all amenities and guest room items in the standard location, inclusive of printed material, coffee, tea, etc. keeping in mind that amenities are changed at the discretion o f management.
  • Turns down guest room to established standards.
  • Places turndown amenities in rooms.
  • Sets sound soother in room at the end of the turndown sequence.
  • Sets A/C temperature to the standard temperature requirement.
  • Ensures guest rooms smell clean and fresh upon completion.
  • Assists with guest room linen inventory.
  • Ensures that guest room linen is folded to the required standard.
  • Maintains and cares for company property and equipment, preventing wastage.
  • Reports any lost and found to the Assistant Tower Manager or to the Housekeeping Office.
  • Updates room status upon completion of room cleaning.
  • Ensures guest entry door is properly closed and secured before leaving.
  • Completes house-count.
  • Returns key and house count to Housekeeping Manager before reporting off duty.
  • Attends all department meetings as scheduled.
  • Attends all training as scheduled.
  • Carries out any other reasonable duties and encourage the smooth and efficient operation of the Hotel.
  • The Company operates a twenty-four (24) hour, seven (7) days a week business. Therefore, it may be necessary to change the accustomed shifts at times, as the business demands.
Customer Service Primary Responsibilities:
  • Displays the highest standards of customer service at all times, welcoming customers in a polite, precious and enthusiastic manner, paying attention at all times, anticipating and meeting their needs.
  • Responds quickly and positively to guests 'questions, problems, and complaints and resolves them effectively and consistently.
  • Maintains overall knowledge of the resort and provide proactive assistance to customers when appropriate using clear and concise conversation.
  • Always smiles and engages our guests first, using their name when appropriate and maintaining eye contact at all times.
  • Demonstrates departmental knowledge and efficiency at all times.
  • Stays well groomed, looking professional clean and appropriately fitted in compliance with the company's standards.
Required Qualifications:
  • High school diploma or equivalent vocational training
  • Minimum 1 year experience as hotel cleaner or in janitorial / cleaning position preferred
  • Must be literate with above average verbal communication skills
  • Ability to work in a self motivated environment with little supervision
  • Ability to manage the administration of multiple tasks at one time