Jun 17, 2021

Senior Partner Operations Specialist

  • Remote (Work from Home) Jobs
  • Remote (The Bahamas)
Remote Job/Work from home Operations

Job / Advertisement Description

Hi there!

We’re looking for an organized and collaborative individual to fill a high-impact role as Sr. Partner Operations Specialist to oversee Partnerships operations and cross-functional processes.

A Sr Partner Operations Specialist is a behind-the-scenes player, helping everyone be more efficient in their role. You will be responsible for maintaining and developing systems that drive Partnerships' daily operations as well as enabling new projects, strategy, and experiments. In this role you will both implement solutions that enable teams as well as promote self-serve autonomy with education and mentorship. You will serve the Partnerships team primarily, but work closely with many teams — Marketing Programs, Email, Support, Platform, and Decision Science — to connect cross-functional systems and advocate for Partner operational needs across roadmaps. 

If you’re interested in driving your career at a fast-growing and profitable company, read on.


We know applying for and taking on a new job at any company requires a leap of faith. We want you to feel comfortable and excited to apply for a job at Zapier. Here are a few resources in addition to the job description that can give you an inside look into life at Zapier. 

Zapier is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.


About You

You have 5+ years experience in an Operational function. You have designed systems and workflows spanning multiple team members and tools to enable projects spanning at least a full year.

You build processes at scale, and are deeply familiar with automation. You have a knack for designing systems and processes that serve the needs of the organization and its participants. You set up software and automation that remove blockers, add efficiency, and enable entirely new workstreams at scale.

You have experience managing projects. You have worked with stakeholders to schedule projects involving multiple people, including their triaging, sequencing, and resourcing.

You have proven expertise and training. You’ve demonstrated your abilities through the impact of your systems and/or Operational/Project Management certifications.

You are technical, and fluent in data. Whether it's analyzing data sets with tools like Looker or SQL queries, or creating models and prototype tools in spreadsheets, data is a core part of your toolkit.

You're an excellent verbal and written communicator. You translate stakeholder needs into clear tasks and deliverables for contributors. You work through dependencies, bottlenecks, and tradeoffs with ease.

You have strong interpersonal skills. You have a track record of resolving prioritization conflicts, resourcing shortfalls, and timing issues. You do this as effectively in a remote environment as in-person.

You have knowledge on the workings of SaaS Partnerships. You understand enough of the varied ecosystem Zapier connects, and the users we serve together with our partners, to discover solutions for mutual success. You understand what it takes build systems and programs to manage B2B relationships at scale. 


Things You’ll Do

  • Maintain and improve on the hundreds of Zaps that power our operations, designing new automations to suit evolving needs.
  • Maintain and develop on Zapier's Partner CRM, Partner relationship pipelines, frameworks, and processes.
  • Review freeform data sets, build models and data-driven strategy, and implement processes to drive them.
  • Ensure Partnerships and cross-functional systems remain updated with required Partner business intelligence and reporting.
  • Triage requests with stakeholders and champion for Partnerships operational needs cross-functionally.
  • Enable response and management to scaled Marketing campaigns, build Partner Support workflows, and collaborate on related Data and Product projects.


About Zapier

Zapier helps people across the world automate the boring and tedious parts of their job. We do that by helping everyone connect the web applications they already use and love.

We believe that there are jobs a computer is best at doing and that there are jobs a human is best at doing. We want to empower businesses to create processes and systems that let computers do what they are best at doing and let humans do what they are best at doing.

We believe that with the right tools, you can have a big impact with less hassle.

We believe in small teams. Small teams are fast and nimble. Small teams mean less bureaucracy and less management and more getting things done.

We believe in a safe, welcoming, and inclusive environment. All teammates at Zapier agree to a code of conduct.


The Whole Package

Location: Remote, North America 

Our distributed environment lets us work with the best people. You don't have to be located in the USA either. Some team members live in the United Kingdom, Thailand, India, Nigeria, Taiwan, Guatemala, New Zealand, Australia, and more! You just need the skills and drive to succeed in this role and the ability to work from anywhere.


  • Competitive salary (we don't use remote as an excuse to pay less)
  • Great healthcare + dental + vision coverage*
  • Retirement plan with 4% company match*
  • Profit-sharing
  • 2 annual company retreats to awesome places
  • 14 weeks paid leave for new parents of biological or adopted children
  • Pick your own equipment. We'll set you up with whatever Apple laptop + monitor combo you want plus any software you need.
  • Unlimited vacation policy. Plus we require you to take at least 2 weeks off each year. We see most employees take 4-5 weeks off per year. This isn't a vague policy where unlimited vacation means no vacation.
  • Travel of 5% - 10% for company retreats which rotate to various cities throughout North America
  • Work with awesome companies around the world. We partner with great software companies all over the world and you'll constantly get to interact with people from these great companies

*While we take care of our international folks as best we can, currently, healthcare and retirement plans are only available to UK, Canada, and US-based employees.


How to ApplyWe have a non-standard application process. To jump-start the process we ask a few questions we normally would ask at the start of an interview. This helps speed up the process and lets us get to know you a bit better right out of the gate. Please make sure to answer each question. After you apply, you are going to hear back from us, even if we don't seem like a good fit. In fact, throughout the process, we strive to make sure you never go more than seven days without hearing from us.

Optional: Share anonymously some demographic information about yourself to help us better track trends related to the backgrounds of candidates interested in working at Zapier in order for us to build a team that represents the users at Zapier and the broader world population.

Zapier is an equal opportunity employer. We're excited to work with talented and empathetic people no matter their race, color, gender, sexual orientation, religion, national origin, physical or mental disability, or age. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base.