Apr 04, 2024

Operations Assistant Manager

  • Atlantis
  • The Bahamas
Hospitality Management

Job / Advertisement Description

  • Reviews and actions daily concerns from Logbooks, Duty Managers Log, Security Reports, and Espresso.
  • Collect keys from security and ensure that staff signs out for keys and radios.
  • Conducts morning briefing, issue tools, materials, assignments, and conduct a roll call with staff (during the line up - ensure that staff are following company policy on grooming, nametag, call ins, and punctuality)
  • Assign Staff Lunch Breaks appropriately between 1:00 pm and 3:00pm.
  • Walk Out of Order Rooms, VIP Rooms, or special maintenance requests from the previous night.
  • Brief the evening Shift Manager
  • Conduct a debriefing session with all AM staff when collecting keys and radios
  • Inform the Director of Hotel Operations/GM about any critical concerns.
  • Complete follow ups and make preparations for the following day (update logbook for your shift - call outs, Kronos, tardiness, shift adjustments, swipe infractions, outside contractor's repairs, supplies to be ordered.
  • Coach, Develop, Trains, Recognizes, Disciplines and Rewards subordinates.
  • Supervises the Engineering Department's daily responsibilities inclusive of the Asst. Shift Engineers.
  • Organize the stocking and cleanliness of all mechanical/engineering storage cages.
  • Keeps organized and focused on staff data to ensure that quarterly and yearly evaluations are done in compliance with company standards.
  • Manage the Assistant Shift Engineers by walking around and coaching them through difficult repairs in order to improve their learning.
  • Ensures that changes to the weekly staff schedules is done with the input of management and in accordance with occupancy levels, preventative maintenance schedules, owner's maintenance periods, and special projects.
  • Ensures that all vendors recruited for property repairs are approved by management and a minimum of three estimates are submitted.
  • Ensures briefing sheets, working materials, radios, touch up kits, paint, tools and all of the necessary requirements are prepared in advance for the daily morning briefing.
  • Maintains the cleanliness and sustained privacy of the Asst. Operations Managers Office, cleanliness of the Assistant Shift Engineers working area, cleanliness of the corridors etc.
  • • Represents and fills in for the Engineering Operations Manager at critical meetings in his absence.
  • • Maintains working knowledge of Industrial Agreement and Disciplines Line Staff in accordance with company guidelines.
  • Monitors daily work assignments, productivity, and standards.
  • Attend Daily Executive Morning Line Up.
  • Ensure proper communication verbal and written.
  • Ensures sound safety habits and adhere to all safety components, and standard operating procedures.
  • Monitors/Supervises special projects specific to renovations, maintenance weeks, electrical, plumbing, painting, golf carts, gates, signage, leaks, alarms, furniture, refrigeration, air conditioning, heater, boilers, etc.
  • Participate on the Hurricane Preparedness Task Force as one of the property's safety coordinators.
  • Prepare and Lock Resort Property down in response to a natural disaster or hurricane.
  • Inform Executive Management of all safety concerns that may pose a hazard to employees and guests.
  • Collect all vendor receipts and submit them immediately after work is carried out on the property. All work requiring repair must be approved by Executive Management and billings submitted within the active month of the repairs.
  • Monitor Espresso on company provided equipment.
  • Ensure that all Asst. Shift Engineers have assigned radios at the start of the shift by doing a radio check. Test all Radios once per month. Liaise with ITD to repair failed devices and report all failed devices to Security Managers.
  • Liaise with Resort Call Center (Dispatch) to coordinate and allow for efficient flow of information and work.
  • Use good judgment and instruct staff to change the order in which work should be done due to safety or special considerations.
  • Assist in the completion of any calls that cannot be handled routinely by the tradesperson.
  • Follow up with Dispatch Manager for updates on all aging calls.
  • Monitor trends and advise management accordingly.
  • Have a thorough understanding of documented Emergency Procedures.
  • Performs all duties and responsibilities to the standards set by the department and company.
  • Proactively walk and inspect the resort property and address any maintenance concerns on or before Executive Walk.
  • Perform other duties as required for the good of the operation.
  • Work with other departments to ensure proper call volume occurs to minimize guest inconvenience.
  • Develop trend reports to help pinpoint problem areas as they begin happening.
  • Attends important meetings and provides required feedback in the event of a crisis or project management process.
Required Qualifications:
  • Proficiency in typing, Computer Literacy
  • Proficiency in Microsoft Office Suite
  • At least BTVI trade certificate or equivalent in an Engineering Field
  • At least 3 - 5 years in a supervisory position in an Engineering Environment
  • Associate degree in relevant field