Nov 12, 2020

Customer Retention Specialist - Remote


AD Description

We are seeking an Online Customer Retention Specialist to join our team of sales professionals as a member of our Sales Support Department. As a Customer Retention Specialist you will meet and consult with customers who are considering dropping out of college. You will have tools and resources to help customers and you will remove obstacles so that they can continue on in our program and reach their educational and career goals. In this role, you have a real ability to make a difference in people's lives. We offer a competitive salary, paid training, and the flexibility of working from home.

To succeed in this position you must be experienced in sales or retention with a proven track record of outstanding sales and/or retention performance. Flexible schedules are available on weekdays between 8 AM and 9 PM Eastern.

100% Work from home / Telecommute, with flexible hours

To be considered for a job at Achieve Test Prep you MUST apply at our company website - (


We are looking for the following qualities:

  • Fluent in written and spoken English is required
  • Goal-oriented person with a history of achieving success
  • Professional sales or retention experience
  • Comfortable working from a computer and working within databases
  • Comfortable working from your home office with the ability to hardwire to your router/modem
  • Professional phone skills
  • Strong interpersonal skills, maturity, and good judgment, and capable of communicating with a diverse range of individuals.
  • Experience handling difficult and irate customers
  • Problem-solving, critical thinking and decision making skills

To be considered for this position you MUST apply for the job directly through the Achieve website (3rd party applications will not be accepted) AND answer all pre-screener questions. Failure to comply with both will result in immediate rejection.

Why Work for Achieve Test Prep?

Achieve helps working college students assess their ability to earn college credits using the credit-by-exam process. For those who are not exam ready, Achieve provides online exam prep courses and 1:1 tutoring, facilitated by seasoned instructors, to increase students' likelihood of earning college credits via credit-by-exam.

Our purpose is to increase the number of working college students that graduate, and do so in a way that protects students' financial health.

Employee engagement and development is one of the keys to our success at Achieve! We believe our employees empower our company and are the reason for our success. Embracing a work-from-home model for the entire company, all employees enjoy a better work-life balance through flexible work schedules. We offer on-the-job training and career advancement opportunities. Does Achieve sound like the place for you? Apply today

To learn more about us visit our website Achieve Test Prep