Sep 09, 2020

Aquatics General Worker

  • Royal Caribbean LTD
  • CocoCay (Royal Caribbean), The Bahamas
Full Time Customer Service Entry Level Front Desk Clerk Hospitality & Tourism

AD Description

Aquatics General Worker

Perfect opportunities begin at Perfect Day!

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees on our Private Island located in The Bahamas, Perfect Day at CocoCay. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

Position Summary:            

The Aquatics General Worker should possesses a dynamic outgoing demeanor with a passion for delivering industry leading service while demonstrating exemplary skills. This role establishes and drives a positive working environment and focuses on the Guest Experience while operating with optimum safety in all activities with our guest and fellow colleagues in mind. Assisting in all guest focus areas which would include but not limited to, engaging with guests and selling, tickets, mats, snorkel, tours, Wave Jet, Zip Line, Umbrellas, Kayak, Lockers, Day Beds, Up, Up & Away and any subsidiaries. Assisting the Lead Shore Excursions and the shipboard teams with sale of items, check in processes and maintaining all Aquatics areas

Leading by example at the Front of House this is a position that requires exemplary customer engagement.

Essential Duties & Responsibilities:

  • Demonstrate excellent customer care skills
  • Assist guests with questions and information. Deliver clear instructions for tours and activities to guests including but not limited to, boundaries, routes, safety information, weather concerns, communication procedures, and emergency protocol
  • Be able to provide information about all tours and products available on Perfect Day CocoCay
  • Accurately assist guests to complete waiver forms
  • Accurately record sales information
  • Know how to use handheld devices to take bookings
  • Effectively up-sell
  • General maintenance and cleaning of all the equipment including but not limited to, buoy lines, EZ dock, boats, life jackets, Snorkel equipment, Day Beds, Sun Loungers, Floating Beach Mats and all the Cabana and Beach products
  • Snorkel Shack stocking, Inventory and selling
  • Compliance to correct sanitation processes of equipment
  • Inventory of all Shore Excursions supplies and equipment
  • Be aware of available rescue equipment, how to use it and ask for training if needed.
  • Keep a clear communication while using the radio channel provided for the operation, using it in a professional manner
  • Participate in training's on a weekly and monthly basis, held by the Management Team, Department or Training Team
  • Be polite and courteous towards guests and fellow colleagues
  • Set up and close down working areas as per schedule or instructed by Lead Shore Excursions
  • Always wear the uniform provided by the company
  • Always wear the footwear provided by the company
  • Adheres to company confidentiality agreement with regard to any confidential company information

 Qualifications, Knowledge & Skills:

  • Working knowledge of computers, internet access, and the ability to navigate within a variety of software packages such as Excel, Word, and PowerPoint required
  • Demonstrated aptitude for the management of headcount within assigned area, as it relates to and supports the aquatic facility
  • Knowledge of principles and processes for providing customer and personalized service including needs assessment, problem resolution and achievement of quality service standards
  • Ability to work within a team of international staff in a positive and productive manner Completion of high school or basic education equivalency required
  • 1 years’ experience in a similar previous role
  • Lifeguard Certification will be available – optional
  • Must be able to work under pressure without losing concentration
  • Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the island operation
  • Flexibility to be engaged yet focused, direct and encourage a positive, dynamic, diverse guest services operation by navigating through a changing work environment
  • Must be able to work under pressure without losing concentration
  • Excellent customer care skills
  • Proper communication skills in English
  • Ability to apply common sense understanding to carry out oral instructions
  • Awareness of the monthly budget, to be able to control the equipment inventory and assist the Lead Shore Excursions in regards to the purchasing plan.
  • All island employees must be physically able to participate in emergency lifesaving procedures and drills.
  • Full use/range of motion of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency.
  • Must be able to stand in the sun and endure external elements during work assignment.
  • While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • Ability to lift and/or move up to 50 pounds.
  • Outdoors may be required to walk in extreme humid and hot conditions.

Join us at Royal Caribbean Group, where great vacations begin with great employees!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCG and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.