Jan 07, 2020

IT Coordinator

  • SLS Baha Mar
  • SLS Baha Mar, Baha Mar Boulevard, Nassau, The Bahamas
Full Time Casino Hospitality & Tourism Hotel Information Technology

AD Description

Job Title:          IT Coordinator

Reports to:       IT Manager

SLS Baha Mar’s IT Coordinator will work together with the IT Manager in developing and sustaining Baha Mar’s information technology platform, enabling the resort to operate with appropriate and expandable applications.

The Baha Mar culture begins with PASSION.

We have a passion for “BETTER THAN BEST” that leaves a lasting impression on our guests, and creates a timeless resort experience that is glamorous, fun and exceptional. Here is how you can “own the wow!”

  • Care deeply
  • Have a generous spirit
  • Thrive as part of a team
  • Pay exacting attention to details
  • Create emotional connections with our guests
  • Be strongly committed to Baha Mar’s success

What you will also have already accomplished:

  • College Degree in Computer Science, Information Technology or related field preferred
  • 2 years+ of experience in a multi-platform information systems environment
  • IT experience in hospitality or casino industry preferred

Description of Responsibilities

SLS Baha Mar’s IT Coordinator will work together with the IT Manager in developing and sustaining Baha Mar’s information technology platform, enabling the resort to operate with appropriate and expandable applications.  Responsibilities will include, but are not limited to:

  • Correctly categorize, prioritize and diagnose incidents and service requests
  • Perform diagnostics and troubleshooting of application, hardware, network and procedural issues
  • Provide log in names and passwords, permission administration within guidelines set by IT Security and HR
  • Communicate outages and availability with use of Self Help Tools, Knowledge Bases, FAQ’s, Portals and other technical tools
  • Provide 1st level technical remedies and standard fixes based on technical training, documentation and advice from higher level Desk Technicians
  • Record, track, and document the service desk problem-solving process, including all actions taken, through to final resolution
  • Perform remote fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
  • Execute preventative maintenance, including checking and cleaning of workstations, printers, etc.
  • Test fixes to ensure problem has been adequately resolved and perform post-resolution follow-ups
  • Contribute to a world class IT department
  • Uphold company’s key values and brand standards to encourage team to maintain culture of excellence and achieve top results
  • Ensure seamless flow of information between IT team and other departments
  • Stay current on new and innovative IT solutions
  • Perform other duties as assigned