Dec 04, 2019

Director of Guest Activities

  • Atlantis
  • Atlantis Bahamas, Paradise Island, Bahamas
Full Time Hospitality & Tourism Hotel Marketing, Advertising & Public Relations

AD Description

Job Title: Director of Guest Activities

About the Company

A unique ocean-themed resort destination, Atlantis offers a variety of accommodation choices, from the relaxed tropical ambience of the Beach and Coral Towers, to the iconic Royal Towers, to the sheer luxury and contemporary all-suite style of The Cove. With its enviable location directly on Paradise Beach, The Reef features all the comforts of home in spacious studios and one-bedroom suites. Regardless of where you choose to stay, you will enjoy full access to the wonders of Atlantis. Come and explore a world beyond extraordinary.


Job Summary

Develop a diverse world class activities program for children and adults, which will be the benchmark of the hospitality industry. Implement activities that will be suitable for a multi-cultural group of vacationers. Conduct training for the activities team to enhance their knowledge of the business. Formalize marketing programs to promote activities on property.


Main Duties & Responsibilities

• Assist with planning, developing and implementing operational and capital budgets.
• Conduct staff recruitment, performance, evaluation, retention and development.
• Adhere to budgetary guidelines in regards to scheduling, payroll, inventory, and revenues.
• Assist with the development, input and attainment of all goals set forth for the division.
• Spearhead marketing tools and efforts to increase targeted revenue.
• Conduct regular inspections of work areas to ensure safety.
• Assist with identifying additional revenue streams without jeopardizing the perceived price-value of the guest experience.
• Review, monitor and update current Standard Operating Procedures as needed.
• Assist with the development and/or implementation of new and innovative business ventures or projects to further enhance the guest experience.
• Anticipate the needs and preferences of the guests with regard to the current program offerings.
• To stay current with, and identify new trends within the industry as necessary and/or appropriate to the design and review of current programming.
• To conduct ongoing training and development programs.
• To develop and/or review departmental measurable levels of achievement in the context of current programs.
• To conduct program assessments bi-annually.
• To identify, reward and recognize notable performances of subordinates, peers, and superiors.
• To create an environment that strives to reduce the amount of employee turnover and absenteeism.

• To conduct departmental/divisional meetings on a monthly basis.
• To ensure a solid cross functional and cohesive working relationship between all departments within the division.
• To have a working knowledge of all aspects of the job as outlined in the job description for the entire Guest Activities division.
• To assume the role of Vice President in their absence.
• To achieve the commitment on the part of each department and its staff to the core values and the mission statement of the company, which are inherent to the experience that is uniquely Atlantis.

Requirements

• Bachelor’s degree in Recreation (public, private/corporate or commercial), Hospitality Management or related field.
• Seasoned professional with at least ten years experience in age appropriate programming for children and teens.
• Proven successful track record of ones ability to train and create cutting edge, diverse and varied activities programs.
• Proven track record of strategic marketing plans with successful results.
• Proven ability to plan, organize and execute special events for audiences of 2,500 and up.