About the Company
Atlantis, Paradise Island - the most popular resort destination in the Bahamas - features the world's largest open-air marine habitat; Aquaventure water park, including the iconic Mayan Temple's Leap of Faith slide; 11 unique pools; renowned beaches; 18-hole golf course; the largest casino in the Caribbean; over 21 restaurants, 19 bars & lounges and Aura nightclub. Atlantis also offers a multitude of unique accommodations, including the iconic Royal Towers and the stylish Cove Atlantis.
Communicates with and assist food servers to maintain service efficiency and ensures guest satisfaction in the Room Service Department. Maintains cleanliness of room service tables/trays and ensures that all items are restocked to the standard of the department.
Main Duties & Responsibilities
Ensure that guest interaction is efficient, expedient and personalized.
Receive assigned service area from waiter at start of shift.
Maintain cleanliness and sanitation of the room service tables and trays.
Restock room service trays with china, silverware, glassware, utensils, condiments and linen, and maintain adequate supplies in the work station when room service is open.
Prepare beverages required for service including coffee, iced tea and hot water.
Set up all tables as required by room service standard prior to and during service ensuring that all service utensils are clean and free from cracks, chips, fingerprints and food remains.
Complete all pre-shift side work, ensuring that side stands are fully stocked and cleaned.
Greet guest as appropriate after entering guest rooms. Serves water, rolls and butter to guest.
Check regularly, refill and clean salt and pepper shakers, sugar bowls and condiments as needed.
Communicate with Order-Taker and Wait staff to maintain service efficiency and ensures guest satisfaction.
Assist wait staff in serving room during rush periods. Remain in assigned stations during shift and attend to guests needs.
Ensure a complete knowledge of menu terminology and service standard.
Remove dirty dishes and silverware from guest rooms and between courses and after guest leaves the table.
Replaces used dishes and silverware for the next course, and resets tray.
Returns dirty dishes, silverware and glassware to dishwashing area, sorting silverware, glassware and other items, placing them in the prescribe area for proper clean.
High school diploma or equivalent vocational training
Minimum of 1 year restaurant experience
Good communication skills
Food Handler’s Certificate