Nov 04, 2019

Director of Systems & Application Support

  • Baha Mar
  • Baha Mar Boulevard, Nassau, The Bahamas
Full Time Hotel Information Technology

AD Description

Job Title:          Director of Systems & Application Support      

Reports to:       SVP of Information Technology

 

Baha Mar’s Director of Systems and Application Support will work together with the Senior Vice President of Information Technology in designing, developing and executing the strategic direction and efficient implementation of all systems and applications platforms, and related interfaces.

The Baha Mar culture begins with PASSION.

We have a passion for “BETTER THAN BEST” that leaves a lasting impression on our guests, and creates a timeless resort experience that is glamorous, fun and exceptional. Here is how you can “own the wow!”

  • Care deeply
  • Have a generous spirit
  • Thrive as part of a team
  • Pay exacting attention to details
  • Create emotional connections with our guests
  • Be strongly committed to Baha Mar’s success

What you will also have already accomplished:

  • 5 years or more experience with technology and applications at the enterprise level
  • 5 years of more experience with managing staff

 

Description of Responsibilities 

Baha Mar’s Director of Systems and Application Support will work together with the Senior Vice President of Information Technology in designing, developing and executing the strategic direction and efficient implementation of all systems and applications platforms, and related interfaces. Responsibilities will include, but are not limited to:

  • Lead the implementation of systems and application support best practices throughout the company, while governing control and ensuring objectives are achieved
  • Lead strategic planning processes and development acting as gate keeper for all system related projects, and ensure alignment with broader IT strategic objectives
  • Ensure management processes and procedures are in place to address any service dysfunction, from a defect to a disaster
  • Deliver highest level of end user satisfaction by providing operational stability based on industry best practices
  • Lead specification, procurement and deployment of IT systems and application services
  • Troubleshoot and respond promptly to needs of end users concerning access to resources
  • Work in partnership with other IT Directors on strategic initiatives to continuously improve policies, standards and procedures by anticipating issues and sharing knowledge
  • Provide direction and leadership while overseeing Systems and Applications Support team, to create a world class IT department
  • Research and recommend new trends, technologies and tools to meet current and future business requirements
  • Work closely with internal and external technical teams to integrate seamlessly and improve workflow progress
  • Assist in training Baha Mar employees in the proper and extensive use of all application software and related interfaces
  • Research and recommend new systems and software products and services to meet current and future business requirements
  • Implement budgetary and capital expenditure planning for technology
  • Uphold company’s key values and brand standards to encourage team to maintain culture of excellence and achieve top results
  • Ensure seamless flow of information between IT team and other departments
  • Perform other duties as assigned
  • Acts as disaster recovery team leader.