May 23, 2019

Quality Manager

  • Melia Nassau Beach Resort
  • Nassau, The Bahamas
Full Time Hospitality & Tourism

Job Description

Audits and monitors guest service standards; analyzing and responding to guest feedback and producing reports in relation to quality of service and product. This individual will work collaboratively with all levels of the organization to maintain the integrity of the quality assurance processes, identifying and reporting business opportunities for improvement and the execution of solutions that achieve business goals. A minimum of five (5) years experience in a management position within a resort/hotel guest services environment is required. Expertise in analysis of quality performance and strong knowledge of report development, production and interpretation also mandatory. Project management experience and/or certification as well as a four year degree in Hospitality, Business or related field strongly preferred.