Audits and monitors guest service standards; analyzing and responding to guest feedback and producing reports in relation to quality of service and product. This individual will work collaboratively with all levels of the organization to maintain the integrity of the quality assurance processes, identifying and reporting business opportunities for improvement and the execution of solutions that achieve business goals. A minimum of five (5) years experience in a management position within a resort/hotel guest services environment is required. Expertise in analysis of quality performance and strong knowledge of report development, production and interpretation also mandatory. Project management experience and/or certification as well as a four year degree in Hospitality, Business or related field strongly preferred.
Situated in the newly revitalized Western area on the stunning Cable Beach, with its fine, white sand and turquoise waters, close to the centre, shops, restaurants and night spots, the Meliá Nassau Beach Hotel is a family friendly, all inclusive resort with the ideal base for discovering an authentic tropical paradise and one of the top tourist destinations in the world.
The Meliá Nassau Beach provides 694 rooms and 32 suites with fabulous views; 3 outdoor pools with waterfalls facing the sea; 2 hydro massage tubs; a free, fully equipped 24-hour gym; various dining venues (Black Angus/Nikkei/ Cilantro Aqua/ The Market Place / EstaVida / O’ Grille / Wet Bar); free WiFi internet in public areas; a Kids’ Club; a gift shop; a gazebo for weddings; 5 meeting rooms and a ballroom.