Jun 24, 2019

Assistant Director Island Operations

  • Royal Caribbean LTD
  • CocoCay (Royal Caribbean), The Bahamas
Full Time Assistant Executive General Business Hospitality & Tourism Management Operations

Job Description

Assistant Director Island Operations

Perfect opportunities begin with Perfect Day!

Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

Position Summary:

Supports the Director of Island Operations in all operational aspects of the Private Destination Perfect Day at CocoCay to ensure company, divisional and site performance objectives are met or exceeded by performing the following essential duties and responsibilities personally or through subordinate managers/supervisors.

All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s brand standards, SQM standards, USPH guidelines, environment, and safety policies.

In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee conducts himself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow employees and/or in the presence of guest contact and employee areas.

Essential Duties and Responsibilities:

  • To assist the Director of Island Operations as needed
  • To own and enhance the overall guest’s island experience by representing himself as a true Guest Services ambassador
  • To interact with guests throughout the site, identify root cause of guest complaints and minimize recurrence
  • Conducts himself in a professional and courteous manner at all times through physical and verbal interactions with guests or fellow employees and/or in the presence of guest and employee
  • Focuses primarily on quality of operations, oversee assignments of duties, observes and evaluates employees and work procedures to ensure quality standards and service are met
  • Coordinates, monitors and oversees schedule and staffing accordingly
  • Coordinates transportation requests to the island as needed through local ground and sea transportation agents
  • Closely monitors the daily operation and performance of the Island Attendants, Drivers, Restroom Attendants, Housekeeping, Ice Delivery Attendants, Trash collection attendants, and Laundry Attendants
  • Guides, develops and provides on-the job training to subordinates in order to strengthen their current performance and in preparation for future advancement
  • Conduct regular evaluations of all direct reports
  • Monitors working hours and overtime to maintain the efficiency of the operations team without exceeding budgetary constraints, including coordinating work rotations and vacations schedule for local staff
  • Ensure Ice logs are being maintained and all SOPs are being followed
  • Actively seeks out opportunity to reduce costs while maintaining standards of quality service
  • Monitor, oversee and ensure inventories and budgets are being maintained
  • Basic understanding and familiarity with Bahamian Employment Act or applicable local laws
  • Ability to liaise and communicate with local officials such as Customs, Immigration, local community and various government agencies


  • Five or more years progressive supervisory and training experience in resort management with at least three years operational experience in operations, front office and/or housekeeping. Proven ability to manage all functions
  • Three or more years supervisory experience on board cruise ships with knowledge of proper cleaning techniques, requirements and use of equipment and chemical handling is preferred
  • Previous exposure to international environments strongly preferred.
  • Demonstrated leadership capabilities
  • Effective verbal and written communications skills
  • Computer literacy in word processing, spreadsheets, purchasing and maintenance systems, accounts payable, email, and Internet
  • Knowledge of the principles and processes involved in business and organizational planning, coordination and execution. This includes strategic planning, resource allocation, manpower modeling, leadership techniques and production methods
  • Knowledge of policies and practices involved in the human resources function
  • Ability to supervise an international staff in a positive and productive manner by motivating, developing and managing employees as they work
  • Bachelor's degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent preferred

Language Requirements:

  • Ability to speak English clearly, distinctly and cordially with guests and employees.
  • Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, management and co-workers.
  • Ability to speak additional languages, such as Spanish, French or Portuguese, is a plus.

Physical Demands:

  • Must be physically fit and able bodied to be trained as a lifeguard.
  • Successfully complete company’s lifeguard training and earn a license, complete the physical requirements of the Swim Test.
  • Demonstrate the ability to swim a minimum of a 500 meter swim, 3-5 minutes water tread without use of hands and be able to dive 3-4 meters to ocean floor if needed.
  • Must be able to stand in the sun and endure external elements during work assignment.
  • While performing the duties of this job, the shipboard employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • All employees must be physically able to participate in emergency lifesaving procedures and drills.
  • Full use and range of arms and legs as well as full visual, verbal, hearing abilities are required to receive and give instructions in the event of an emergency, including the lowering of lifeboats.
  • Ability to lift and/or move up to 50 pounds.

Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.