Assistant Island Shore Excursion Manager
Perfect opportunities begin at Perfect Day!
Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.
The Assistant Island Shore Excursions Manager should possess a dynamic outgoing demeanor with a passion for delivering industry leading service while demonstrating exemplary skills. The role establishes and drives a positive working environment and focuses on the Guest Experience while operating with optimum Safety in all activities with our guest and fellow colleagues in mind. The Assistant Island Shore Excursions Manager is responsible for assisting the Island Shore Excursions Manager in ensuring the smooth day-to-day operation of all sports & leisure activities (e.g. wave jet, kayak, scuba diving, balloon etc.), tours & excursions, rentals, VIP services, retail stores, and recreational facilities. The Assistant Island Shore Excursions Manager assists in overseeing the entire guest Cabana Product experience. Leading by example at the Front of House; this is a position that requires exemplary customer engagement. This includes, but is not limited to, health and safety, guest service, cleanliness, revenue generation, expense control, training, leading tours, first aid, CPR and the upkeep and maintenance of equipment.
Additionally, the Assistant Island Shore Excursions Manager must ensure compliance with all laws, health and safety procedures, manufacturer guidelines, and standards set forth by the PADI program, lifeguard program, Aerophile, SQM, and RCCL guidelines. They must also possess knowledge of equipment maintenance, and demonstrate the ability to react appropriately to adverse weather and water conditions.
As a leader in the organization, he/she must lead and inspire all employees to work to their highest capabilities and ensure they continuously develop talent in the department. This includes providing feedback on manning levels to maintain a positive and safe work environment as well as monitoring training needs and facilitating training.
The role also supports the Activities Guides, Dive instructors, and Cabana Attendants as and when required. This position reports directly to the Island Shore Excursions Manager. The vision is to ensure total guest experience achieved through delivering a flawless program at all levels ensuring the maximum safety of guests and employees while enhancing product delivery, generating revenue streams and ensuring optimum knowledge shared with all employees as it relates to Rescue, Safety, Maintenance, Risk, Guest Satisfaction and compliance. This position description in no way states or implies that these are the only duties to be performed by the Island employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management.
Essential Duties and Responsibilities:
All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s Royal Way Experience, SQM standards, health and safety guidelines, environmental guidelines, PADI standards, lifeguard standards, and safety policies. Each employee may be required to perform other functions. Each employee must conduct oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow shipboard and Island employees. The role performs the following essential duties and responsibilities:
Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees!
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
Royal Caribbean International is known for driving innovation at sea and has continuously redefined cruise vacationing since its launch in 1969. Each successive class of ships pushes the envelope of what is possible on a cruise ship. Onboard, the global cruise line has debuted countless industry “firsts” – such as rock climbing, ice skating, surfing, and sky diving simulator at sea – to capture the imagination of families and adventurous vacationers alike.