Apr 16, 2019

Aquatics & Recreation Manager

  • Royal Caribbean LTD
  • CocoCay (Royal Caribbean), The Bahamas
Full Time General Business Hospitality & Tourism Lifeguard Manager Water Sports

Job Description

Aquatics & Recreation Manager

Perfect opportunities begin at Perfect Day!

Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. 

Position Summary:

Supports the Site General Manager in all water park operational aspects of the Private Destination to ensure company, divisional and site performance objectives are met or exceeded. Oversees the daily operation and monitors standards; Safety of guests and employees, staff training, superior guest satisfaction, budget for inventory, revenue generation amongst others

Essential Duties and Responsibilities:

  • Oversees and manages the Water Park facility.
  • Work closely with all departments in establishing on-going operations procedures and programs for the park.
  • Interview and select staff following proper procedures.
  • Work with the Management Team in maintaining the parks safe operation for both employees and guests.
  • Participate in regular meetings with the various department heads to ensure good communications within the park.
  • Conduct daily and frequent site inspections to ensure that all departments meet the highest possible standards of safety, courtesy, cleanliness, and efficiency.
  • Oversee the aquatics department as it relates to all water features and access to water to ensure proper training and continued training.
  • Follow processes associated with maintenance of the physical plant to ensure safe operations and minimal downtime and good appearance at the lowest possible cost.
  • Monitor application of standards in training, activities, maintenance of equipment and all aspects of the facility.
  • Respond quickly, intelligently, decisively and in accordance with established emergency action plan.
  • Implementation of new standards when needed to improve safety and efficiency.
  • Schedule training sessions to all staff members i.e. rescue, safety, operation of equipment, sales, maintenance, customer service, and in any other applicable area, develops and implements additional modules as needed.
  • Monitors safety of guests and employees; log and analyze incidents.
  • Monitors working condition and availability of equipment.
  • Acknowledge potential revenue generating sources, and propose improvements to achieve targets and maximize revenue.
  • Monitors guest comments in order to identify issues and opportunities for improvement, proposes and implements solutions to ensure high level of product quality and guest satisfaction.
  • Oversees hiring and scheduling process of Water park staff members. Monitoring certifications and that necessary training qualification met.
  • Responds to any emergency situation and follows the company rescue procedures.
  • Monitors budget spending, inventory.
  • Participates in planning, development and implementation of projects together with PD management.

 Financial Responsibilities

  • Detect potential revenue generation sources.
  • Monitor inventory and yearly budget.

Qualifications:

  • Associates Degree or equivalent or Minimum of 5-year experience in a Senior Supervisor and Management position in Amusement/Water Park, resort, sales, hospitality, customer service or similar field.
  • Working knowledge of computers, internet access, and the ability to navigate within a variety of software packages such as Excel, Word, and PowerPoint required.
  • Demonstrated aptitude for the financial aspects of managing departmental budgets.
  • Demonstrated aptitude for the management of headcount within assigned area, as it relates to and supports the aquatic facility needs of the vessel.
  • Knowledge of principles and processes for providing customer and personalized service including needs assessment, problem resolution and achievement of quality service standards.
  • Knowledge of policies and practices involved in performance management.
  • Ability to manage international staff in a positive and productive manner by motivating, developing and managing employees as they work.
  • Ability to utilize and administer the disciplinary process through coaching and counseling to improve performance.
  • Completion of high school or basic education equivalency required.
  • 2 years’ proven experience as a Leader of a team.
  • Must be physically fit and able bodied to be trained as a lifeguard through SGE.
  • Demonstrate the ability to swim a minimum of a 500 meter swim, 3-5 minutes water tread without use of hands and be able to dive 3-4 meters to ocean floor if needed.

Language Requirements: 

  • Have a good command of English to understand and enforce rules in a polite and effective manner.
  • All employees must be able to communicate in the English language in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.

Knowledge and Skills:

  • Effective verbal and written communications skills.
  • Proven dynamic Leadership and Training skills.
  • Computer literacy in word processing, spreadsheets, purchasing and maintenance systems, accounts payable, email, and Internet.
  • Knowledge of the principles and processes involved in business and organizational planning. This includes strategic planning, resource allocation, manpower modeling, leadership techniques and production methods.
  • Knowledge of policies and practices involved in the human resources function.
  • Ability to supervise an international staff in a positive and productive manner by motivating, developing and managing employees as they work.
  • Prepares annual business strategy plan based on guidelines and division specific KPIs and follows through.
  • Provides in-depth reports and justification, action or corrective plan of performance results on monthly basis.
  • Ability to train and educate a team of International staff at all levels with the Department from Service training to all regulatory education and training.
  • Ensure safe operation of all water park location areas with a special focus on safety, sanitation and hygiene, injury prevention and guest satisfaction.
  • Implements, executes, manages and follows up on all corporate programs and initiatives, such as, but not limited to SQM policies and procedures, new product implementations, corporate initiatives and programs, etc.  

Leadership Effectiveness:

  • Accepts ownership for achieving results in all areas of accountability including; Guest ratings, revenue, expenses, Public Health, Injury Prevention and Crew Satisfaction.
  • Inspires team through encouragement and recognition of outstanding performance.
  • Resolves conflict with fact-based communication.
  • Fosters team unity and inspires commitment.
  • Collaborates well and works up, down and across the organization.
  • Creates a climate of trust and mutual respect.
  • Ensures the team is well trained capable of consistently delivering against the standards.
  • Guest facing communication is professional, on brand and visually appealing.
  • Is a role model for others and serves as a positive ambassador.
  • Mentors, develops, and provides on-the-job training to direct reports to strengthen their current performance and preparation for future advancement. 
  • Monitors and administers their performance using individual division KPIs on a monthly basis.
  • Provides candid performance feedback and takes appropriate action to improve performance.
  • Accurately identifies talent and follows the company’s promotions process.
  • Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, or related programs.

Physical Demands:

  • All island employees must be physically able to participate in emergency lifesaving procedures and drills.
  • Full use/range of motion of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency.
  • Must be able to pass a monthly scheduled physical test.
  • Must be able to stand in the sun and endure external elements during work assignment.
  • While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • Ability to lift and/or move up to 50 pounds.

Work Environment:

  • Office (inside) 
  • Outdoors may be required to walk in extreme humid and hot conditions.

Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.