Mar 08, 2019

Concierge

  • Grand Hyatt Baha Mar
  • Grand Hyatt Baha Mar, Nassau, The Bahamas
Full Time Entry Level Hospitality & Tourism Hotel

Job Description

Grand Hyatt at Baha Mar’s Concierge will work together with the Guest Services Manager to pro-actively anticipate guests’ needs and personalize the delivery of services to meet the specific needs of each guest to ensure outstanding guest relations that exceeds guests’ expectations for the hotel experience. 

The Baha Mar culture begins with PASSION.

We have a passion for “BETTER THAN BEST” that leaves a lasting impression on our guests, and creates a timeless resort experience that is glamorous, fun and exceptional. Here is how you can “own the wow!”

  • Care deeply
  • Have a generous spirit
  • Thrive as part of a team
  • Pay exacting attention to details
  • Create emotional connections with our guests
  • Be strongly committed to Baha Mar’s success

What you will also have already accomplished:

  • High School Diploma
  • 1+ year of experience as an attendant in Concierge or related field

Description of Responsibilities

Grand Hyatt at Baha Mar’s Concierge will be responsible for pro-actively anticipating guests’ needs and personalizing the delivery of services to meet the specific needs of each guest to ensure outstanding guest relations that exceeds guests’ expectations for the hotel experience. Responsibilities will include, but are not limited to:

  • Provide dynamic services to ensure guests are “wowed” by Grand Hyatt at Baha Mar’s hospitality
  • Deliver prompt, efficient and courteous guest services following Baha Mar standards of excellence
  • Ensure guests are given timely, friendly and courteous service at all times.
  • Facilitate guest registration process and communication of hotel services and promotions
  • Maintain a high level of professional appearance and demeanor of self.
  • Uphold the highest standards of courtesy and conduct exceeding expectations
  • Total compliance with Grand Hyatt at Baha Mar’s standards of operation
  • Stay current on hospitality best practices and industry trends
  • Perform other duties as assigned