Mar 08, 2019

Casino Ambassador- Slot and Table Games

  • Baha Mar
  • Baha Mar Boulevard, Nassau, The Bahamas
Full Time Casino Hospitality & Tourism Hotel Marketing, Advertising & Public Relations

Job Description

Baha Mar Casino’s Ambassador will work together with the Casino Team in attracting, developing and maintaining relationships with players to deliver the best gaming experience under the sun.

The Baha Mar culture begins with PASSION.

We have a passion for “BETTER THAN BEST” that leaves a lasting impression on our guests, and creates a timeless resort experience that is glamorous, fun and exceptional. Here is how you can “own the wow!”

  • Care deeply
  • Have a generous spirit
  • Thrive as part of a team
  • Pay exacting attention to details
  • Create emotional connections with our guests
  • Be strongly committed to Baha Mar’s success

What you will also have already accomplished:

  • High School Diploma
  • College Degree in Marketing; Hospitality/Tourism or related field preferred
  • 3 years + of Casino experience preferred

Description of Responsibilities

Baha Mar Casino’s Ambassador will meet and greet guests of the resort and will be responsible for enrolling new gaming customers into Club Blu assuring the highest standards of data entry.   The ideal candidate excels in customer service providing a cheerful and engaging disposition and excellent communication skills.  Responsibilities will include, but are not limited to:

  • Actively communicate with slot and table game players and welcome them, initiating dialogue and answering player questions
  • Work the casino floor, outside resort areas and off property promoting Club Blu and other casino promotions
  • Enroll customers into Club Blu, process replacement cards and maintain the database by updating guest records and flagging duplicate accounts to insure accuracy
  • Must be knowledgeable of and be able to explain games offered by the casino
  • Effectively explain Club Blu benefits and complimentary structure
  • Evaluates customer gaming value and issues complimentary amenities based upon Baha Mar policies and procedures
  • Assists in coordination and execution of gaming promotions and special events
  • Clearly communicate events, programs and services to all guests
  • Anticipate, respond to and consistently meet or exceed the needs of players
  • Support and cultivate new ideas and methods for providing services to players
  • Respond to player complaints quickly and resolve casino service issues pertaining to casino services
  • Fully comply with all applicable rules, regulations, laws and policies, and conduct self with highest levels of integrity and honesty
  • Uphold company’s key values and brand standards to encourage team to maintain culture of excellence and achieve top results
  • Perform the duties of a Players Club representative as needed
  • Perform other duties and promotional assignments as directed by the Players Club Manager