Mar 08, 2019

Butler

  • Grand Hyatt Baha Mar
  • Grand Hyatt Baha Mar, Nassau, The Bahamas
Full Time Entry Level Hospitality & Tourism Hotel

Job Description

Grand Hyatt at Baha Mar’s Butler will work together with the Head Butler to pro-actively anticipate guests’ needs and create a highly personalized experience to ensure outstanding guest service that exceeds guests’ expectations on the hotel’s executive floor and in the lounge. 

The Baha Mar culture begins with PASSION.

We have a passion for “BETTER THAN BEST” that leaves a lasting impression on our guests, and creates a timeless resort experience that is glamorous, fun and exceptional. Here is how you can “own the wow!”

  • Care deeply
  • Have a generous spirit
  • Thrive as part of a team
  • Pay exacting attention to details
  • Create emotional connections with our guests
  • Be strongly committed to Baha Mar’s success

What you will also have already accomplished:

  • High School Diploma
  • 1+ year of experience in a Butler position or related field

Description of Responsibilities

Grand Hyatt at Baha Mar’s Butler will be responsible for pro-actively anticipate guests’ needs and create a highly personalized experience to ensure outstanding guest service that exceeds guests’ expectations on the hotel’s executive floor and in the lounge. Responsibilities will include, but are not limited to:

  • Provide dynamic services to ensure guests are “wowed” by Grand Hyatt at Baha Mar’s hospitality
  • Deliver prompt, efficient and courteous Butler service following Baha Mar standards of excellence
  • Leave guests with a lasting impression by treating all guests with the utmost courtesy and creating highly personalized experiences
  • Provide personal services of the highest level that may include special food & beverage requests, restaurant reservations, recreation requests, floral orders, shoe shine, etc. 
  • Ensure guests have maximum comfort at all times
  • Resolve any guest requests in a timely, friendly and professional manner
  • Interact with guests always displaying proper etiquette following Baha Mar standards
  • Uphold the highest standards of courtesy and conduct at all times, exceeding expectations
  • Total compliance with Grand Hyatt at Baha Mar’s standards of operation
  • Recommend tactics to consolidate and streamline guest operations
  • Stay current on hospitality best practices and industry trends
  • Perform other duties as assigned