Jan 24, 2019

Guest Services Rep

  • Atlantis
  • Atlantis Bahamas, Paradise Island, Bahamas
Full Time Customer Service & Call Center Entry Level Front Desk Clerk Hospitality & Tourism Hotel Receptionist

Job Description

Job Title: Guest Services Rep

About the Company

A unique ocean-themed resort destination, Atlantis offers a variety of accommodation choices, from the relaxed tropical ambience of the Beach and Coral Towers, to the iconic Royal Towers, to the sheer luxury and contemporary all-suite style of The Cove. With its enviable location directly on Paradise Beach, The Reef features all the comforts of home in spacious studios and one-bedroom suites. Regardless of where you choose to stay, you will enjoy full access to the wonders of Atlantis. Come and explore a world beyond extraordinary.

Job Summary

To assist in the efficient day to day functioning of the Front Office to the agreed standard.

Main Duties & Responsibilities

• Welcome guests using courteous and professional communication skills
• Register guest ensuring correct and accurate information is obtained at all times
• Encourage the sale of meal plans and other hotel related services.
• Updates and maintains current and accurate guest information, with a detailed knowledge of hotel staff, services, and hours of operation.
• Maintains and controls all guest room keys.
• Liaises with other departments to ensure an accurate room status is maintained on all check outs, late check outs, early check ins, and special room requests.
• Ensures that guest messages and faxes are delivered to rooms on a timely basis.
• Assign guest rooms as stipulated by individual are reservations, paying close attention to special requests.
• Assist co-workers and new employees in the training as required
• Ensure that the Front Desk is equipped with Supplies necessary to maintain an efficient Operation.
• Be aware of all safety, and emergency procedures
• Ensure the proper control and issuing of safe deposit boxes
• Answer the telephone in a pleasant manner following the company standard
• Check out guest ensuring bills are accurate and proper
• Check out guests ensuring bills are accurate and proper collecting of monies owed are obtained.
• Ensure all money and paperwork is balanced and deposited at the end of shift
• Maintain a cash float of 100% accuracy at all times
• Ensure an accurate pit check is carried out during shift
• Take all room reservations for future arrivals
• Maintains a daily log book for action to be taken by management or fellow employees
• Ensures that all changes in guest room information are done accurately.
• Maintains visual security of lobby area reporting any unusual occurrences to management and/or security
• Walk guest to other hotels as necessary.
• Arrange transportation for guests when required.
• Assist in the confirming of dinner reservations
• Assist in the handling of guest complaints as positions allows
• Assist in the conducting of travel agent site inspections.

Requirements

• High school diploma or equivalent vocational training.
• Minimum of one year customer service experience preferred.
• Computer literacy in:
          Microsoft Word
          Microsoft Excel
          Microsoft Outlook
• Excellent command of the English Language and second  language preferred but not essential