About the Company
Atlantis, Paradise Island - the most popular resort destination in the Bahamas - features the world's largest open-air marine habitat; Aquaventure water park, including the iconic Mayan Temple's Leap of Faith slide; 11 unique pools; renowned beaches; 18-hole golf course; the largest casino in the Caribbean; over 21 restaurants, 19 bars & lounges and Aura nightclub. Atlantis also offers a multitude of unique accommodations, including the iconic Royal Towers and the stylish Cove Atlantis.
The basic function of this position is to provide technical support to users who call the Information Services Service Desk. Position will analyze calls, escalate urgent calls and determine if calls need to be forwarded to networking, telecom, Enterprise and applications team, etc.) Provide support, including answering Service Desk calls, incident determination, escalation, logging, follow-up on calls, trouble shooting and resolving user Hardware and application problems, such as diagnosing and resolving Pentium PCs, RAM chips, processor chip, motherboards, removable hard disk drives, laptops, Point of sale electronic devices, printers, Microsoft Windows XP, and Office 2003 applications.
Main Duties & Responsibilities
At Atlantis Paradise Island, our success relies on the strength of the people we employ. That's why we focus on attracting and retaining colleagues with a strong sense of leadership and an even stronger sense of passion. We're dedicated to creating a culture where our colleagues are motivated and challenged to invest their creativity. Our people are what distinguish us. So, we're always providing opportunities to help them further develop their skills, their goals and their long-term career success.
Atlantis Paradise Island is an ocean-themed resort on Paradise Island in the Bahamas. It features a variety of accommodations built around Aquaventure, a 141-acre waterscape, which includes fresh and saltwater lagoons, pools, marine habitats, and water slides and river rides.