Baha Mar, The Bahamian Riviera, the largest and most exciting luxury resort in development in the Western Hemisphere. Opening December 2014. With over 400 hectares along one of the world’s most beautiful white sand beaches, Baha Mar will be home to astonishing surprises and artful luxury unique to the Caribbean—a distinctive melding of world-class hospitality and authentic Bahamian culture through our four distinguished brands: Rosewood, Mondrian, Grand Hyatt, and a dazzling newcomer, The Baha Mar Casino & Hotel.

 

Full Time
 
Baha Mar Baha Mar Boulevard, Nassau, The Bahamas
Job Title:  Guest Relations Supervisor Reports to:  Spa General Manager ESPA at Baha Mar’s Guest Relations Supervisor will work together with the Spa General Manager to drive the revenue of all business centres in the spa through effective scheduling, yield management and sales as well as five star customer service.  As an Ambassador for the spa this individual will ensure outstanding five star guest relations, driving and delivering ESPA and Baha Mar brand standards. He or she will also provide support to the Spa General Manager as a Duty Supervisor and oversee the Spa Guest Relations Team.   The Baha Mar culture begins with PASSION. We have a passion for “BETTER THAN BEST” that leaves a lasting impression on our guests, and creates a timeless resort experience that is glamorous, fun and exceptional. Here is how you can “own the wow!” Care deeply Have a generous spirit Thrive as part of a team Pay exacting attention to details Create emotional connections with our guests Be strongly committed to Baha Mar’s success   What you will also have already accomplished: Previous operational experience within a 5 star spa environment   Description of Responsibilities ESPA at Baha Mar’s Guest Relations Supervisor will be responsible for driving the revenue of all business centres in the spa through effective scheduling, yield management and sales as well as five star customer service.  As an Ambassador for the spa this individual will ensure outstanding five star guest relations, driving and delivering ESPA and Baha Mar brand standards. He or she will also provide support to the Spa General Manager as a Duty Supervisor and oversee the Spa Guest Relations Team. Responsibilities will include, but are not limited to: SALES & REVENUE MANAGEMENT Drive revenue of treatments and spa programs through ensuring effective scheduling, yield management, upselling, and engaging the guest through thorough treatment and program descriptions. Strive to exceed personal and team sales targets and objectives as set by the Spa General Manager. Run daily Spa Soft reports and input statistics into ESPA KPI documentto produce daily and monthly statistical reports and KPIs, reviewing with the Spa General Manager and ESPA to identify business and revenue opportunities. Play an active role in creating new initiatives in retail/booking incentives and cross selling promotions. Assist the Treatment Manager/Lead where required in calculating team incentives on a monthly basis, submitting to the Spa General Manager for approval. Manage tracking; monitoring; and developing ESPA Retail activity within the team (Mindful Selling). Ensure turn away business and repeat guests are accurately tracked by the Spa Guest Relations team through the Spa Software. Drive up selling of spa promotions whilst ensuring uptake is recorded. Liaise with other Baha Mar departments to maximize revenue opportunities (Casino, Sales and Marketing, etc.). Ensure correct billing procedures and reconciliation of funds on reception at the close of each shift and at the end of the day’s work. Maintain an effective retail stock control system including monthly inventory and placing orders to par level.Monitor shrinkage activity as part of this process. Adjust par levels and retail sales focus according to business needs and consumer demand. Ensure all retail areas, shelves and products are clean, tidy, and visual merchandising and displays are set to standard. GUEST RELATIONS Be a constant presence at the spa reception taking regular walk rounds of all spa areas, ensuring interaction with guests and members. Lead by example by providing a warm welcome to clientele whilst striving to provide outstanding service. Conduct spa tours for VIPs, sales and marketing, guests, journalists and prospective members.Act as an Ambassador for the spa at all times. Deal with any client complaints promptly and effectively, ensuring client satisfaction and revenue is not jeopardised.Record any grievances and follow up accordingly, communicating with the Spa General Manager at all times. Ensure Spa Guest Relations record each guest preferences, accurately updating guest profiles.   DUTY SUPERVISOR Act as Duty Supervisor when assigned this role as part of the rota created by the Spa General Manager/Manager. Ensure the facility is adequately manned at all times.Oversee the smooth running of all business centres in the spa. Inform the relevant department head of any complaints or issues regarding the Spa’s facility, taking action or recommending amendments if necessary. Manage the Opening/Closing Procedures when on duty. Complete opening procedures and check lists per relevant area on a daily basis, reporting any housekeeping or maintenance issues to the relevant department and ensuring prompt resolution. Attend any hotel or spa meetings in the absence of the Spa General Manager, taking up to date revenue figures from the spa, communicating the day’s business, guests and any relevant activities to other department heads. Carry out daily briefings with the entire spa team, communicating guest information, hotel news and revenue targets. Be part of the MOD schedule   PERSONNEL MANAGEMENT Create and maintain staff rosters for Guest Relations according to business demands, ensuring adequate cover at all times and little or no overtime. Maintain staff moral and council/motivate where necessary. Record, report and always attempt to resolve grievances as quickly as possible. Manage the recruitment, induction, training, development, performance appraisals and discipline of all Guest Relations, under the supervision of and in communication with the Spa General Manager. Oversee attendance sheets, sick leave and holiday arrangements, ensuring adequate business cover is maintained. Hold regular meetings with Spa Guest Relations Team to communicate, motivate and be aware of staff needs. Conduct effective inductions and ongoing training for all Guest Relations in line with ESPA and Baha Mar brand standards, accurately recording and keeping Training Checklists for each team member. Maximize revenue of treatments and programmes through effective scheduling, yield management and cross sales. Contribute to the team’s overall targets and strive to achieve personal targets and goals as set out by the Spa Management team. Maintain a sound treatment and retail knowledge with the ability to accurately describe benefits and prices. Up sell current spa promotions/packages whilst ensuring uptake is recorded accurately. Ensure sales are closed on product recommendations made by the therapists. Participate in standard operating procedures for ESPA’s Active Retail programme. Encourage clients to return by recommending an ongoing treatment programme, inviting guests to rebook. Responsible for all billing procedures at the reception desk and the correct reconciliation of funds at the close of each shift and at the end of the day’s work. Review group blocks for cut-off date extensions, and ensuring the group blocks are created and monitored correctly prior, during, and post the groups dates. Attend group pick-up / pre con meetings when scheduled Run group arrivals lists daily for future arrival dates, and no-show reports daily. Check for duplicate reservations – by calling all multiple same name reservations to ensure accuracy of guest names, and any special requests. Check for group reservation errors – and contact caller of the reservation or group contact accordingly to obtain and verify information. Work with group rooming lists, reservation changes, and group billing – according to contract and email history.     OPERATIONS/GENERAL Support the spa reservation operation and maximise revenue opportunities and guest relations by undertaking reception and reservation duties as part of daily responsibilities. Regularly update manuals and workbooks to ensure that all operational procedures are carried out in the prescribed manner .
Nov 12, 2019
Full Time
 
Baha Mar Baha Mar Boulevard, Nassau, The Bahamas
Job Title: Kitchen Technician Manager Reports to: Director of Engineering Baha Mar’s Kitchen Technician Manager will work together with the Director of Engineering to ensure and oversee the maintenance of general kitchen operations as well as the safety and security of kitchen facilities, furnishings, and equipment. The Baha Mar culture begins with PASSION. We have a passion for “BETTER THAN BEST” that leaves a lasting impression on our guests, and creates a timeless resort experience that is glamorous, fun and exceptional. Here is how you can “own the wow!” Care deeply Have a generous spirit Thrive as part of a team Pay exacting attention to details Create emotional connections with our guests Be strongly committed to Baha Mar’s success What you will also have already accomplished: High School Diploma Management experience preferred 4+ years experience in the Kitchen Technical field Hospitality/Tourism resort experience preferred   Description of Responsibilities Baha Mar’s Kitchen Technician Manager will work together with the Director to ensure and oversee the maintenance of general kitchen operations as well as the safety and security of kitchen facilities, furnishings, and equipment. Responsibilities will include, but are not limited to: Provide management of and support to the Kitchen Technician team. Optimum delivery of maintenance processes and services, balancing a pragmatic approach with the need to consistently deliver services to a standard of excellence Ensure all maintenance tasks are performed in a timely and professional manner Inspect all kitchen facilities, furnishings and equipment for proper functioning on routine basis Liaise with external contractors and suppliers Support maintenance inspection processes, forward feedback to Director Report maintenance deficiencies and items in need of repair Manage time efficiently to meet commitments Follow all required health, safety and standard operating procedures Report all suspicious persons, actions, hazardous conditions etc. to security Train engineering team in fire prevention, environmental health and safety, and engineering systems Uphold the highest standards of courtesy and conduct exceeding expectations Total compliance with Baha Mar’s standards of operation Stay current on hospitality best practices and industry trends Perform other duties as assigned
Nov 12, 2019
Full Time
 
Baha Mar Baha Mar Boulevard, Nassau, The Bahamas
Job Title: Benefits Specialist Reports to: Benefits Manager Baha Mar’s Benefits Specialist will work together with the Benefits Manager and is responsible for benefit enrollments and inquiries, implementing/processing benefit polices and ensuring compliance with Bahamian regulations. The Baha Mar culture begins with PASSION. We have a passion for “BETTER THAN BEST” that leaves a lasting impression on our guests, and creates a timeless resort experience that is glamorous, fun and exceptional. Here is how you can “own the wow!” Care deeply Have a generous spirit Thrive as part of a team Pay exacting attention to details Create emotional connections with our guests Be strongly committed to Baha Mar’s success What you will also have already accomplished: 3+ years benefits, finance and/or insurance administration experience; gained through education and/or experience Demonstrated intermediate experience using Microsoft Word, PowerPoint, Excel. Specifically, pivot tables, data import/export, report creation/generation, database management. Excellent communication skills, both written and verbal; ability to make presentations and communicate effectively with Baha Mar associates Description of Responsibilities Baha Mar’s Benefits Specialist will work together with the Benefits Manager and is responsible for benefit enrollments and inquiries, implementing/processing benefit polices and ensuring compliance with Bahamian regulations. Responsibilities will include, but are not limited to: Serve as primary contact for benefit enrollments Process/verify benefit enrollments Create and maintain a reliable information source on benefits and procedures in HRIS system Research, resolve and respond to benefits questions from team members, management and vendors Plan, organize and direct activities related to group health, life, dental, vision and other insurance programs Work closely with insurance carriers to resolve benefit issues Audit and reconcile premium billings Set up initial data groups, imports, exports, etc. Solicit and manage employee discount program Ensure accuracy of initial data input Provide information to end users in a timely manner Integrate with key human resources, payroll, and information technology functions Update the benefits system on a daily basis Conduct benefits data analysis and produce reports Manage daily activities associated with benefits compliance Liaise to outside vendors for linking and transferring of information Maintain HR department records and team member files Plan and coordinate health and wellness team member programs Assist and oversee HR Concierge processes Perform other duties as assigned
Nov 05, 2019
Full Time
 
Baha Mar Baha Mar Boulevard, Nassau, The Bahamas
Job Title:          Director of Systems & Application Support       Reports to:       SVP of Information Technology   Baha Mar’s Director of Systems and Application Support will work together with the Senior Vice President of Information Technology in designing, developing and executing the strategic direction and efficient implementation of all systems and applications platforms, and related interfaces. The Baha Mar culture begins with PASSION. We have a passion for  “BETTER THAN BEST”  that leaves a lasting impression on our guests, and creates a timeless resort experience that is glamorous, fun and exceptional. Here is how you can  “own the wow!” Care deeply Have a generous spirit Thrive as part of a team Pay exacting attention to details Create emotional connections with our guests Be strongly committed to Baha Mar’s success What you will also have already accomplished: 5 years or more experience with technology and applications at the enterprise level 5 years of more experience with managing staff   Description of Responsibilities   Baha Mar’s Director of Systems and Application Support will work together with the Senior Vice President of Information Technology in designing, developing and executing the strategic direction and efficient implementation of all systems and applications platforms, and related interfaces. Responsibilities will include, but are not limited to: Lead the implementation of systems and application support best practices throughout the company, while governing control and ensuring objectives are achieved Lead strategic planning processes and development acting as gate keeper for all system related projects, and ensure alignment with broader IT strategic objectives Ensure management processes and procedures are in place to address any service dysfunction, from a defect to a disaster Deliver highest level of end user satisfaction by providing operational stability based on industry best practices Lead specification, procurement and deployment of IT systems and application services Troubleshoot and respond promptly to needs of end users concerning access to resources Work in partnership with other IT Directors on strategic initiatives to continuously improve policies, standards and procedures by anticipating issues and sharing knowledge Provide direction and leadership while overseeing Systems and Applications Support team, to create a world class IT department Research and recommend new trends, technologies and tools to meet current and future business requirements Work closely with internal and external technical teams to integrate seamlessly and improve workflow progress Assist in training Baha Mar employees in the proper and extensive use of all application software and related interfaces Research and recommend new systems and software products and services to meet current and future business requirements Implement budgetary and capital expenditure planning for technology Uphold company’s key values and brand standards to encourage team to maintain culture of excellence and achieve top results Ensure seamless flow of information between IT team and other departments Perform other duties as assigned Acts as disaster recovery team leader.  
Nov 04, 2019
Full Time
 
Baha Mar Baha Mar Boulevard, Nassau, The Bahamas
Job Title:  Residential Sales Coordinator Reports to:     Director of Residential Marketing & PR   The Residential Sales Coordinator will be primarily responsible for managing client leads, producing sales & marketing reports, assisting the Marketing and Sales Directors, liaising with business partners, and coordinating client stays The Baha Mar culture begins with PASSION. We have a passion for  “BETTER THAN BEST”  that leaves a lasting impression on our guests, and creates a timeless resort experience that is glamorous, fun and exceptional. Here is how you can  “own the wow!” Care deeply Have a generous spirit Thrive as part of a team Pay exacting attention to details Create emotional connections with our guests, residential owners, and prospects Be strongly committed to Baha Mar’s success What you will also have already accomplished: High School Diploma or higher 2+ years of experience in a real estate office and/or support environment Good planning and organizational skills Well-developed interpersonal and verbal/written communication skills Professional appearance and manner Exceptional computer literacy, specifically with Sales Force or similar database platform, MS Word for Windows, Power Point and EXCEL Description of Responsibilites The Baha Mar Residential Sales & Marketing Coordinator is most often the first point of contact for our clients so a pleasant personality and willingness to assist is necessary.  The Coordinator will be primarily responsible for managing client leads, producing sales & marketing reports, assisting the Marketing and Sales Directors, liaising with business partners, and coordinating client stays.  The candidate must possess a high proficiency of software programs, have strong verbal and written communication skills, and most importantly have the willingness and desire to bring the Baha Mar culture to life by creating a warm, positive and friendly office environment. Responsibilities will include, but are not limited to: Provide the highest quality of service to our clients and to fellow team members at all times Generate new clients and/or re-energize existing clients through networking with Baha Mar departments, Baha Mar hotel partners, off-site Real Estate brokers and referral agents, and sales’ calls Support and assist the Sales Team by providing resort updates, conducting client previews on behalf of sales executives, and following up with clients to gauge their interest Coordinate Discovery Package stays for prospective purchasers, at the same time, providing impeccable service to them and going beyond their expectations Enter all client leads and corresponding information proficiently and accurately into Sales Force, the residential teams’ database platform as well as generate and analyze Sales Force reports Assign all client leads to the appropriate Sales Executive and follow-up with the executives to ensure they have collected all relevant client and sales information Be knowledgeable of occupancy levels, guests’ demographics, and resort events to anticipate client traffic Collaborate with the hotel front office teams to ensure a Model Residence is identified daily and communicated to the Sales Executives Actively monitor digital impressions, lead generation, and client previews to ensure accurate reporting Prepare and interpret weekly and monthly reports. Monitor and analyze trends so we are always prepared and proactive to changes rather than re-active Plan, execute, and attend residential Open Houses and other sales & marketing events Ensure security, integrity and confidentiality of data Maintain sales and marketing supplies, anticipate needed supplies, place orders for supplies and verify receipt of supplies Work closely and collaborate well with the Residential Administrative Assistant Perform other duties as assigned
Nov 04, 2019