Baha Mar

Baha Mar Casino's Slot Technician Supervisor will work together with the Slot Technician Manager supervising the management of the slot technical department in order to ensure the effective and efficient operation and placement of electronic gaming devices. Responsibilities will include, but are not limited to: • Monitor and oversee all slot gaming devices and areas responding appropriately and promptly to any deficiencies or technical service needs • Liaise with surveillance and security of the casino to maintain proper security measures against cheating • Supervise slot technical team ensuring compliance with internal control procedures as they apply to machine removal, installation, maintenance and key controls • Diagnose and repair all mechanical/electronic slot machine and electronic circuit boards malfunctions • Provide preventative maintenance, cleaning and inspection of all electronic gaming devices, electronic boards, etc. • Ensure timely installation of slot...

Job Requirements: •High School Diploma; College Degree in Marketing; Hospitality/Tourism or related field preferred •3 years + of Casino experience preferred Description of Responsibilities Baha Mar Casino's Players Club Representative will be responsible for enrolling new gaming customers into Club Blu assuring the highest standards of data entry. The ideal candidate excels in customer service providing a cheerful and engaging disposition and excellent communication skills.Responsibilities will include, but are not limited to: •Enroll customers into Club Blu, process replacement cards and maintain the database by updating guest records and flagging duplicate accounts to insure accuracy. •Effectively explain Club Blu benefits and complimentary structure. •Evaluates customer gaming value and issues complimentary amenities based upon Baha Mar policies and procedures. •Assists in coordination and execution of gaming promotions and special events. •Assists in the...

We have a passion for "BETTER THAN BEST" that leaves a lasting impression on our guests, and creates a timeless resort experience that is glamorous, fun and exceptional. The Baha Mar Stand-Out Summer Internship exposes participants to the intricacies of a multi-brand destination. This program will also enable participants to apply academic principals to real-world business problems while practicing analytical, leadership and communication skills. REQUIREMENTS At least one year completed of a Bachelor's or Masters degree with a GPA of 3.0 or higher. Applicants must be currently enrolled at a college university with classes to recommence in fall 2023. Demonstrates the ability to analyze problems, suggest improvements, and take initiative to develop and execute solutions. Can independently determine steps needed to complete an assignment with limited instruction; consistently over-delivers on all assignments. Demonstrate attention to detail, enthusiasm, creativity and...

The Baha Mar culture begins with PASSION. We have a passion for "BETTER THAN BEST" that leaves a lasting impression on our guests, and creates a timeless resort experience that is glamorous, fun and exceptional. Here is how you can "own the wow!" • Care deeply • Have a generous spirit • Thrive as part of a team • Pay exacting attention to details • Create emotional connections with our guests • Be strongly committed to Baha Mar's success What you will also have already accomplished: • College Degree in Security Management or related field preferred. • 7 years+ of experience in Corporate Investigations • Must have hospitality or casino gaming related security experience. • CCTV related experience • Must be proficient in report writing and the use of Microsoft Word, Excel, and Power Point. Description of Responsibilities Baha Mar's Assistant Director of Investigations will work together with the Vice President of Intelligence & Security...

General Responsibilities § Is fully aware and adheres to Grand Hyatt Standards, policies and procedures. § Attends and participates in daily briefings, meetings and training session as required. § Complies with hotel's health, privacy, safety and hygiene polices and adheres to conduct, personnel grooming standards. § Performs related duties and special projects assigned. § Develops and trains all staff members according to the Grand Hyatt Standards, policies and procedures. Job-Specific Responsibilities § To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily using our HotSOS and We Care along with our 59 program. § Directly involved in any hotel or guest emergencies to ensure the guest experience is upheld i.e. weather, fire, medical, theft, power outages etc. § Responsible for reading all HySat/Medallia guest feedback to identify opportunities. §...

What you will also have already accomplished: • College Degree in Hospitality/Tourism or related field preferred • 2 years of management experience in Front Office or Resort Operations at a luxury or ultra-luxury hotel Description of Responsibilities Baha Mar's Assistant Front Office Manager will work together with the Front Desk Manager to oversee front desk operations and promote positive guest relations by providing prompt, efficient and exceptional guest service. Responsibilities will include, but are not limited to: • Ensure optimum delivery of front desk strategies, balancing a pragmatic approach with need to consistently perform to a standard of excellence • Provide dynamic services to ensure guests are "wowed" by Baha Mar's hospitality • Maintain complete knowledge at all times of: o All hotel features/services, hours of operation. o All room types, numbers, layout, decor, appointments and location. o All room rates, special packages and promotions. o...

What you will also have already accomplished: • High School Diploma • 1 years+ of experience in a hospitality or related field • Cruise port experience preferred Description of Responsibilities Baha Bay's Guest Service Attendant will be responsible for selling tickets, other products, services, and attractions, directing guests, and responsibly managing cash. Will utilize a computer for daily tasks as well as spend time standing and speaking to guests. Responsibilities will include, but are not limited to: • Greet and welcome all guest of the waterpark inclusive of cruise ship passengers, leaving them with a lasting impression upon arrival and thanking them upon departure. • Sell tickets and other products via a computerized Point of Sale (POS) system • Collect payments/make change by accepting cash, vouchers, credit card and listed foreign currencies. • Balances cash drawer/register/float by counting cash at beginning and end of work shift and ensure timely...

What you will also have already accomplished: •Experience in a similar position in a luxury resort •High School Diploma •CPR Certification •Required to speak, read and write effectively in English. Fluency in other languages is an asset. Description of Responsibilities Baha Mar's Explorer Counselor will assist Management in the effective and smooth operation of the Explorer Kids Club. He or she will oversee/fulfill the children's needs during their stay by providing, caring, attentive, refined, and personalized service. Responsibilities will include, but are not limited to: Leading the children in activities, promoting a welcoming environment both within and outside the Explorer's club and during other family related activities. Assist in creating a safe environment for all children attending the Explorer's club. Ensure all parents fill in the registration form for their children correctly, containing the history of the child, allergies, emergency contact...

What you will also have already accomplished: • College Degree in Security Management or related field preferred • 5 years+ of experience in Corporate Investigations • Must have hospitality or casino gaming related security experience • CCTV related experience • Must be proficient in report writing and the use of Microsoft Word, Excel and Power Point. Description of Responsibilities Baha Mar's Corporate Investigator will work together with the Vice President of Intelligence & Security and will develop and implement corporate security strategy and is responsible for company investigations including claims against the company, theft of company's assets, embezzlement, insider dealings and other acts of a criminal nature and/or matters with the potential to damage the company's image. Responsibilities will include, but are not limited to: • Optimum delivery of Corporate Investigations, balancing a pragmatic approach with the need to consistently perform to a...

Job Requirements Degree in Hospitality or Relevant Experience 2-3 years management experience Excellent verbal and written communication Problem Solving Skills Excellent Customer Service and Sales Experience Responsibilities Person will report to Recreation Manager Responsible for all cabana activities regarding revenue, staffing, issues/concerns, weather, and amount of covers must be submitted at the end of a shift to Recreation Manager Maintain an understanding of the cabana's day-to-day needs. Utilizing the reports provided to ensure standards for the planned appearance of the cabanas. Attend all Food and Beverage meetings and relay all information to fellow management. Communicate with resort guests on needs and accumulate feedback. Manage upkeep and condition of all equipment and fixtures Set the example for all other associates: guest service skills and upselling procedures. Ensure the proper information on operation requirements, as well as execution,...

Job Requirements: College Degree preferred 2 years + of experience in a restaurant, bar or related field in a supervisory position preferred Hospitality/Tourism experience preferred Description of Responsibilities Baha Mar's Food & Beverage Supervisor - Casino (The Book) will be responsible for supervising the staff of the and assist with the operational management of the assigned outlet; including labor and cost control, staff training, scheduling, and revenue enhancement, always employing an efficient and professional manner to exceed guests' expectations for their poolside dining experiences. Responsibilities will include, but are not limited to: Provide dynamic services to ensure fellow team members are "wowed" by Baha Mar's in-house hospitality Supervise staff to ensure smooth, efficient, cost effective operation, including labor management, supervision of all aspects of services, scheduling and inventory control Monitor all daily sales, ordering, par levels...

Baha Mar's Director of Resort Operations will work together with the Executive Director and or VP of Resort Operations and will develop and maintain a resort lifestyle that delivers exceptional guest services and rewarding experiences that leave a lasting impression. The Director of Resort Operations will oversee key Shared Services operation teams. The Baha Mar culture begins with PASSION. We have a passion for "BETTER THAN BEST" that leaves a lasting impression on our guests, and creates a timeless resort experience that is glamorous, fun and exceptional. Here is how you can "own the wow!" • Care deeply • Have a generous spirit • Thrive as part of a team • Pay exacting attention to details • Create emotional connections with our guests • Be strongly committed to Baha Mar's success What you will also have already accomplished: • College Degree in Hospitality Management or related field. • 5 years+ of management experience in Resort Operations • Must...

What you will also have already accomplished: • College Degree in Recreation, Hospitality, Sports Management, or related degree required • 3 years + of management experience in Recreation or Resort Services preferred • Must have hospitality experience Description of Responsibilities Baha Mar's Recreation Manager will be responsible for organizing, leading and developing all capacities of recreation while at the same time driving visitor volume and revenue. Responsibilities will include, but are not limited to: • Increase brand dominance and association by creating memorable guest experiences meeting standards of excellence while generating revenue • Ensure guests are given timely, friendly and courteous service at all times • Manage the selection, purchasing, storage, inventory, maintenance and usage of all related recreation services supplies and equipment • Evaluate popularity of recreation services options and develop new programming based on guest...

Job Requirements: High School Diploma 3 year + of experience as a Concierge or related field Hospitality experience preferred Description of Responsibilities Grand Hyatt at Baha Mar's Event Concierge will be responsible for pro-actively anticipating guests' needs and personalize the delivery of services to meet the specific meeting location needs of each business traveler to ensure outstanding meeting coordination that exceeds guests' expectations for the hotel business experience. Responsibilities will include, but are not limited to: Provide dynamic services to ensure meeting guests are "wowed" by Grand Hyatt at Baha Mar's hospitality Deliver prompt, efficient and courteous Event Concierge service following Baha Mar standards of excellence Ensure guests are given timely, friendly and courteous service at all times Leave guests with a lasting impression by greeting all guests with utmost courtesy and urgency, moving out from behind the front desk to open doors and...

Job Requirements: Four (4) years of hospitality industry experience required Must be at least 21 years of age or older Ability to analyze financial statements and modify operations to meet financial goals The ability to maintain a "sense of urgency" attitude for the completion of responsibilities/tasks Has an exceptional personality, attitude and excellent verbal and written communication skills Must be polished, professional, friendly, and have the ability to multitask and take initiative in a fast-paced, high pressure, deadline driven environment Superior organizational and follow up skills with extreme attention to detail Dedication and willingness to go above and beyond in a hospitality driven environment Strong guest service, interpersonal, organizational, analytical, problem-solving and leadership skills Description of Responsibilities Drift's Assistant F&B Manager will work together with the Restaurant Manager and is responsible for managing the day to...

Job Requirements: High school or equivalent education preferred. Prior hospitality experience required. Prior work in office environment preferred. Description of Responsibilities Grand Hyatt at Baha Mar's PBX Operator will work together with the PBX Manager and will be responsible for extending a personal and 5 Star greeting for those calling into and within our property. This position is an information source for those calling the hotel. Knowledge of the property's amenities, hotel layout, and area attractions are necessary for this person's success. Responsibilities will include, but are not limited to: Answers and directs all external incoming telephone calls following Forbes telephone etiquette. Answers all internally generated guest and delivery-related associate calls. Dispatches delivery, security, banquets, engineering, housekeeping and others to the correct area. Answers guests' questions and assists them with their needs, ensuring all requests are...

Job Requirements: High School Diploma 2 years+ of Cook experience in a restaurant Hospitality/Tourism Cook experience preferred Description of Responsibilities Grand Hyatt at Baha Mar's Cook will be responsible for preparing, cooking and presenting all food items, based on standardized recipes, and ensuring guests' expectations for their hotel dining experiences are exceeded. Responsibilities will include, but are not limited to: Utilize dynamic culinary skills to ensure guests are "wowed" by Baha Mar's delicious food Maintain a safe and hygienic working environment to include proper storage of food, equipment, utensils and implements etc. Prepare and cook extraordinary dishes in adherence with standardized recipes Provide input to the Sous Chef and Executive Chef on developing new dishes and menus Exemplify high standards of food hygiene and follow established health and safety regulations Know product availability, preparation, nutritional and storage aspects...

What you will also have already accomplished: •High School Diploma •Maintenance experience preferred •Hospitality/Tourism resort experience preferred Description of Responsibilities Baha Mar's Engineer- General Maintenance Attendant will be responsible for maintaining the general operations, safety and security of hotel facilities, furnishings, and equipment; ensuring guests' expectations for the hotel are exceeded. Responsibilities will include, but are not limited to: •Optimum delivery of maintenance processes and services, balancing a pragmatic approach with the need to consistently deliver services to a standard of excellence •Perform all daily maintenance requests and report any unfinished work to management •Inspect all facilities, furnishings and equipment for proper functioning on routine basis •Work with tools, ladders, and maintenance supplies according to hotel standards to ensure positive guest experience •Support maintenance inspection processes,...

Job Requirements: High School Diploma 1 year + of bartending experience in a restaurant, night club or related field Hospitality/Tourism Bartender experience preferred Description of Responsibilities SLS at Baha Mar's Bartender will be responsible for preparing the highest quality beverages while providing timely, accurate and friendly service to exceed guests' expectations for their hotel beverage experiences. Responsibilities will include, but are not limited to: Provide dynamic services to ensure guests are "wowed" by SLS at Baha Mar's hospitality Pour drinks, using standard pour according to specifications Serve high quality beverages to guests while exhibiting friendly and personalized service Mix and garnish beverages according to recipe and portion control standards Clean shelving, stainless steel, mixers, cups, blenders and soda guns Ring guest checks, collect cash and process credits and room charges in the exact manner outlined by company policies and...

Job Requirements: High School Diploma 1 years+ of experience in a restaurant, night club or related field Hospitality/Tourism barback experience preferred Description of Responsibilities SLS at Baha Mar's Barback will be responsible for ensuring the bar is clean and stocked and assist the Bartender with mixing and serving drinks as needed to exceed guests' expectations for their hotel dining experiences. Responsibilities will include, but are not limited to: Provide dynamic services to ensure guests are "wowed" by SLS at Baha Mar's hospitality Deliver prompt, efficient and courteous bar service following Baha Mar standards of excellence Ensure proper set-up, stocking and delivery of liquor supplies, glassware and ice Complete required paperwork including bar transfers (liquors) and dry stock deliveries (napkins, towels and straws) Maintain pars of liquors, beers and supplies in coolers and dry storage areas Restock dispensers used for hand towels and soap in all...

What you will also have already accomplished: • High School Diploma • 1 years+ of experience in a restaurant, night club or related field • Hospitality/Tourism Busser experience preferred Description of Responsibilities Baha Mar's Busser will be responsible for providing prompt, courteous service to restaurant patrons and ensure guests' expectations for their hotel dining experiences are exceeded. Responsibilities will include, but are not limited to: • Provide dynamic services to ensure guests are "wowed" by Baha Mar's hospitality • Ensure proper set-up, stocking and delivery of supplies, glassware and ice • Set all tables to Baha Mar standards of excellence • Maintain tables throughout service, clearing dishes and glassware between courses • Ensure all areas are clean and tidy; scraping dishes, polishing glasses and silverware, sweeping, stocking and more • Answer all questions and resolve any guest complaints in a timely, friendly and professional manner...

What you will also have already accomplished: • High School graduate preferred • 3 year+ of Butler Coordinator or Supervisory experience preferred Physical Requirements • Must be able to exert physical effort in transporting 40 lbs, endure various physical movements throughout the work areas, reach up and down and remain stationary at times throughout work periods. Description of Responsibilities Rosewood Baha Mar's Butler Coordinator will work together with the Butler Supervisor to organize and plan all duties and tasks for the Butler department. Responsibilities will include, but are not limited to: • Provide dynamic services to ensure guests are "wowed" by Rosewood Baha Mar's hospitality • Inspect and update the butler portfolios and operational reports • Ensure that arrival packages are prepared prior to guest arrival and coordinate the ordering of daily VIP amenities • Assist with inventory for Butler department • Ensure that guest requests are...

Job Requirements: High School Diploma 1 year + of experience in Stewarding preferred Hospitality/Tourism experience preferred Physical Requirements Must be able to exert physical effort in transporting 40lbs , endure various physical movements throughout the work areas, reach up and down and remain stationary at times throughout work periods. Description of Responsibilities Grand Hyatt Baha Mar's Steward will work together with the Team Leader - Stewarding to maintain all aspects of the entire kitchen cleaning and stewarding functions including heart of house operations, inventories and sanitation. Responsibilities will include, but are not limited to: Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Use correct cleaning chemicals for designated items, according to OSHA regulations. Set up and organize work station with designated supplies and equipment; report shortages to team leader. Replenish as needed throughout the...

Description of Responsibilities Baha Bay's Administrative Assistant - Operations will work together with the Assistant Director of Operations to maintain smooth operations with the highest level of efficiency. This role will provide operational and administrative support to the entire Operations Lifeguard team. Responsibilities include but are not limited to: • Prepare, maintain and update employee and department files • Assist with onboarding of new associates eg. Coordinating uniforms, IDs, scheduling • Assist Associates with HRIS system and Training system needs • Primary timekeeper in HRIS system and editor in the gratuity payment system • Assist with tracking and replacement of Associate gear and tools • Ordering and inventory of office, operational and F&B supplies for the team • Setup, manage and maintain supplies in the Associate breakroom • Assist with the coordination and execution of Associate events and activities • Liaise with vendors to...