Baha Mar, The Bahamian Riviera, the largest and most exciting luxury resort in development in the Western Hemisphere. Opening December 2014. With over 400 hectares along one of the world’s most beautiful white sand beaches, Baha Mar will be home to astonishing surprises and artful luxury unique to the Caribbean—a distinctive melding of world-class hospitality and authentic Bahamian culture through our four distinguished brands: Rosewood, Mondrian, Grand Hyatt, and a dazzling newcomer, The Baha Mar Casino & Hotel.

 

Baha Mar Baha Mar Casino &, Nassau, New Providence, The Bahamas
Dec 04, 2017
Full Time
Brand:              Shared Services Job Title:          Vice President of Residential Sales Reports to:       Executive Vice President of Finance Baha Mars Vice President of Residential Sales will work together with the Baha Mar’s Executive Vice President of Finance to plan, implement and monitor sales activities for all Residential Sales to yield maximum revenue and achieve  set sales quotas.   The Baha Mar culture begins with PASSION. We have a passion for “BETTER THAN BEST” that leaves a lasting impression on our guests, and creates a timeless resort experience that is glamorous, fun and exceptional. Here is how you can “own the wow!” Care deeply Have a generous spirit Thrive as part of a team Pay exacting attention to details Create emotional connections with our guests Be strongly committed to Baha Mar’s success   What you will also have already accomplished: A Bachelor’s degree in Hotel Management, Marketing, Business Administration or related discipline a nd/or 10+ years of equivalent experience in the Sales industry 10+ years of  leadership/management experience   Description of Responsibilities Baha Mar’s Vice President of Residential Sales will plan, implement and monitor sales activities for Residential sales to yield maximum revenue.  Responsibilities  will include, but are not limited to: Develop and execute a global comprehensive sales strategy, business plan and     budget. Provide hands-on senior-level leadership including selection, coaching, training and management of the residential sales team, real estate brokerage partners and contracts administrator. Develop sales-related strategies including buyer and sales executive incentives to attain team goals Develop effective sales presentations, material and scripting that inspire customers to take their next step in the sales process Develop and implement specific, measurable sales and marketing strategies that address specific customer preferences and priorities such as lifestyle versus investment buyers or hotel rental program buyers versus full-time buyers. Manage the sales contract and communication process to ensure documents and messaging adhere to the Real Estate industry’s strict guidelines, laws and state registration rules. Work closely with the hotel partners to identify event and marketing opportunities with guests. Manage the sales department budget, expenses, sales targets and finances to ensure goals are met or exceeded. Compile and analyze all sales reports, statistics, projections and trends. Make recommendations on release of inventory and pricing strategy. Collaborate with the marketing team to develop sales tools, signage, website design, displays and marketing campaigns. Manage Preview Center and model rooms to ensure strict and the highest of standards are maintained. Manage database of clients. Perform Other duties as assigned
Baha Mar Baha Mar Casino &, Nassau, New Providence, The Bahamas
Dec 04, 2017
Full Time
Brand:               Shared Services Job Title:           Vice President of Entertainment Reports to:       Senior Vice President of Resort Operations   Baha Mar’s Vice President of Entertainment will work together with the Senior Vice President of Resort Operations in developing and implementing Baha Mar’s Entertainment strategy and will provide strategic direction and progressive ideas for booking headliners and other branded entertainment for venues while setting direction for day and nightlife offerings that create guest desire and devotion.   The Baha Mar culture begins with PASSION. We have a passion for “BETTER THAN BEST” that leaves a lasting impression on our guests, and creates a timeless resort experience that is glamorous, fun and exceptional. Here is how you can “own the wow!” Care deeply Have a generous spirit Thrive as part of a team Pay exacting attention to details Create emotional connections with our guests Be strongly committed to Baha Mar’s success   What you will also have already accomplished: College Degree in Theater Arts or related field preferred 10 years+ of management experience in Entertainment Must have Entertainment experience in hospitality or casino industry   Description of Responsibilities Baha Mar’s Vice President of Entertainment will work together with the Senior Vice President of Resort Operations in developing and implementing Baha Mar’s Entertainment strategy and will provide strategic direction and progressive ideas for booking headliners and other branded entertainment for venues while setting direction for day and nightlife offerings that create guest desire and devotion. Responsibilities will include, but are not limited to: Ensure optimum delivery of Branded Entertainment strategies for all venues while balancing a pragmatic approach with the need to consistently perform to a standard of excellence Increase brand dominance and association by creating memorable guest experiences through entertainment bookings Develop and implement day and nightlife entertainment offerings to heighten standards of excellence while generating revenue Work closely with entertainment agencies, representatives and publicists Build and manage a world class Entertainment department Monitor and control Entertainment budget expenditures Uphold company’s key values and brand standards to encourage team to maintain culture of excellence and achieve top results
Baha Mar Baha Mar Casino &, Nassau, New Providence, The Bahamas
Dec 04, 2017
Full Time
Brand:              Baha Mar Casino Job Title:          Vice President of Customer Development Reports to:       EVP Casino Marketing & Operations   Baha Mar Casino’s Vice President of Customer Development will work together with the Executive Vice President of Casino Marketing & Operations to drive market share and build and brand relationships with casino guests through leadership of the Customer Development team, casino hosts, independent representatives and junket programs.   The Baha Mar culture begins with PASSION. We have a passion for “BETTER THAN BEST” that leaves a lasting impression on our guests, and creates a timeless resort experience that is glamorous, fun and exceptional. Here is how you can “own the wow!” Care deeply Have a generous spirit Thrive as part of a team Pay exacting attention to details Create emotional connections with our guests Be strongly committed to Baha Mar’s success   What you will also have already accomplished: College Degree in Hospitality, Finance, Accounting, Business or related field 10+ years of equivalent experience in the casino industry with lead role in player development   Description of Responsibilities Baha Mar Casino’s Vice President of Customer Development will be responsible for driving market share, building, and branding relationships with casino guests through leadership of the Customer Development team, casino hosts, independent representatives and junket programs. Responsibilities will include, but are not limited to: Oversee Casino Host and VIP Services functions on property that market the casino operations to mid and high level casino patrons and extend superb service to gaming guests Work with the Casino Marketing & Customer Development team to identify, assist, and retain high-value casino customers on property Work closely with and provide support to the Casino Marketing & Customer Development Executives so that premium gaming patrons receive exceptional, streamlined service while on property and are appropriately accommodated (i.e. accurate room reservations, transportation, etc.) Ensure timely response to premium casino guest requests, questions, and concerns (i.e. credit inquiries, etc.) Approve credit limits according to the approved credit authorization matrix Evaluate guest’s casino activity to determine complimentary and have the authority to approve complimentary as necessary and according to the approved comp policy Analyze and evaluate the productivity and profitability of Casino Hosts on property Maintain knowledge on all resort information, including the player’s club card, property amenities, promotional events and daily activities, in order to provide explanation and answers to guest questions Assist in customer development efforts and communication efforts for the Baha Mar Royal Blue Golf Course Work with leadership to create goals and budgets for Customer Development Operations that align with the overall Casino Marketing strategy Travel as appropriate and utilize marketing network to assist in customer development Create, train and reinforce service standards for Customer Development Operations Resolve gaming customer disputes and complaints Assist in executing on-property promotions, offers and special events through personal communication, attending functions and participating when appropriate. Maintain high visibility of the gaming floor Perform other duties as assigned
Baha Mar Baha Mar Casino &, Nassau, New Providence, The Bahamas
Dec 04, 2017
Full Time
Brand:               Baha Mar Casino Job Title:           Vice President of Casino Marketing Reports to:       EVP Casino Marketing & Operations   Baha Mar Casino’s Vice President of Casino Marketing will work together with the EVP Casino Marketing & Operations and is responsible for developing property level strategic plans and overseeing various components of marketing functions including promotions and events, players club, entertainment, group sales, and/or retail. This role also involves creating exceptional experiences for Baha Mar guests, following financial guidelines.   The Baha Mar culture begins with PASSION. We have a passion for “BETTER THAN BEST” that leaves a lasting impression on our guests, and creates a timeless resort experience that is glamorous, fun and exceptional. Here is how you can “own the wow!” Care deeply Have a generous spirit Thrive as part of a team Pay exacting attention to details Create emotional connections with our guests Be strongly committed to Baha Mar’s success   What you will also have already accomplished: College Degree in Marketing; Hospitality/Tourism or related field preferred 9 years+ of management experience in casino marketing Must have casino related marketing experience   Description of Responsibilities Baha Mar Casino’s Vice President of Casino Marketing will be responsible for developing property level strategic plans and overseeing various components  of marketing functions including direct mail promotions and incentives, special events, players club, entertainment, strategic alliances, and casino services. This role also involves creating exceptional experiences for Baha Mar guests, following financial guidelines. Res ponsibilities will include, but are not limited to: Ensure optimum delivery of Casino Marketing strategies, balancing a pragmatic approach with need to consistently perform to a standard of excellence Implement, develop and execute premium player marketing programs to increase market share and profitability while complying with all gaming regulations Lead strategic direction of Casino Marketing functions to open and develop new markets Ensure progress toward stated goals and financial objectives by reviewing events, budgets, operations and forecast data Establish and maintain personal relationships and good will with premium players Implement and develop new programs to generate loyalty among Players Club guests Develop, plan, and execute casino special events calendar Oversee casino services functions to ensure streamlined communication between customer development requests and service execution for casino patrons Consistently create new ideas for exceptional player events, promotions and entertainment within financial guidelines Determine effectiveness of gaming promotions through market research and other marketing tools Ensure compliance with all gaming regulations for Casino Marketing department and programs Uphold company’s key values and brand standards to encourage Casino Marketing team to maintain culture of excellence and achieve top results Ensure seamless flow of information between management teams Stay current on Casino Marketing industry trends Perform other duties as assigned  
Baha Mar Baha Mar Casino &, Nassau, New Providence, The Bahamas
Dec 04, 2017
Full Time
Brand:              Baha Mar Casino Job Title:          Race & Sports Book Supervisor Reports to:       Race & Sports Book Manager Direct Reports: Race & Sports Book Ticket Writers Baha Mar Casino’s Race & Sports Book Supervisor will work together with the Race & Sports Book Manager in supervising and coordinating the work of racing and sports book personnel.   The Baha Mar culture begins with PASSION. We have a passion for “BETTER THAN BEST” that leaves a lasting impression on our guests, and creates a timeless resort experience that is glamorous, fun and exceptional. Here is how you can “own the wow!” Care deeply Have a generous spirit Thrive as part of a team Pay exacting attention to details Create emotional connections with our guests Be strongly committed to Baha Mar’s success     What you will also have already accomplished: Minimum of 6 months cash handling experience Previous experience working in a similar resort setting Intermediate math and money management skills Knowledge of sporting events teams and terms Knowledge of all betting types related to the Race & Sports wagering industry Applicants must be at least 18 years of age Able to work flexible shifts including weekends and holidays Description of Responsibilities: Baha Mar Casino’s Race & Sports Book Supervisor will work together with the Race & Sports Book Manager in supervising and coordinating the work of racing and sports book personnel.   Responsibilities will include, but are not limited to: Assist the Race & Sports Manager in the daily operation of the Race & Sports book Provide and maintain good customer service skills for all customers Supervise the daily opening and closing procedures for Race & Sports Ticket Writers Verify the receiving of and turning in of Race & Sports book funds Adjust television settings and screens for public viewing Create customer accounts, as needed Perform customer deposits and withdrawals, as needed Ensure all paperwork and documentation adheres to all regulatory departmental and company policies
Baha Mar Baha Mar Casino &, Nassau, New Providence, The Bahamas
Dec 03, 2017
Full Time
Brand:              Baha Mar Casino Job Title:           Special Events & Promotions Coordinator Reports to:      Special Events & Promotions Manager Baha Mar Casino’s Special Events Coordinator will work together with the Promotions and Special Events & Promotions Manager to coordinate tournaments and host parties and various functions for hotel and casino guests exceeding expectations.   The Baha Mar culture begins with PASSION. We have a passion for “BETTER THAN BEST” that leaves a lasting impression on our guests, and creates a timeless resort experience that is glamorous, fun and exceptional. Here is how you can “own the wow!” Care deeply Have a generous spirit Thrive as part of a team Pay exacting attention to details Create emotional connections with our guests Be strongly committed to Baha Mar’s success   What you will also have already accomplished: College Degree in Marketing; Hospitality/Tourism or related field preferred 1 year + of Promotions/Special Events or related casino marketing experience preferred   Description of Responsibilities Baha Mar Casino’s Special Events & Promotions Coordinator will be responsible for coordinating tournaments and hosting parties and various functions for hotel and casino guests exceeding expectations. Responsibilities will include, but are not limited to: Provide dynamic Special Event services to ensure guests are “wowed” by Baha Mar’s hospitality Coordinate implementation of all special events and entertainment including set-up, event registration, gift distribution, and prize management Coordinate and supervise all special events; including entertainment Plan and execute approved events and promotions with emphasis on quality and budgetary guidelines Ensure that all state regulatory requirements are met for all special events Work closely with Slot & Table Marketing team members to produce support materials for all special events Oversee and ensure proper display of promotional literature throughout the property Coordinate operational aspects of special events along with decorations and promotional themes Ensure Baha Mar Casino Hotel objectives have been met for all special events Assist in maintaining files and accurate records of all special events Ensure seamless flow of information between teams Stay current on Special Events industry trends Perform other duties as assigned  
Baha Mar Baha Mar Casino &, Nassau, New Providence, The Bahamas
Dec 03, 2017
Full Time
Brand:              Shared Services – Information Technology Job Title:          Senior Application Support Analyst – Retail & F&B Reports to:       Director of Systems & Application Support   Baha Mar’s Senior Application Support Analyst – Retail & F&B will work together with the Director of Systems and Application Support in delivering support to end users in the organization on how to use retail & F&B software programs efficiently and effectively while fulfilling business objectives.  This role involves troubleshooting applications and software for all internal customers, such as operations, development, and other business units.   The Baha Mar culture begins with PASSION. We have a passion for “BETTER THAN BEST” that leaves a lasting impression on our guests, and creates a timeless resort experience that is glamorous, fun and exceptional. Here is how you can “own the wow!” Care deeply Have a generous spirit Thrive as part of a team Pay exacting attention to details Create emotional connections with our guests Be strongly committed to Baha Mar’s success   What you will also have already accomplished: Bachelors Degree in Computer Science, Information Systems, or related field and/or 5+ years of experience and knowledge of Oracle Simphony and its environs. Proven experience with troubleshooting principles, methodologies, and issue resolution techniques Able to develop and interpret technical documentation for training and end user procedures Experience with building and maintaining databases for query and problem tracking   Description of Responsibilities Baha Mar’s Senior Application Support Analyst – Retail & F&B will be responsible for delivering support to end users in the organization on how to use various types of software programs efficiently and effectively in fulfilling business objectives. This role involves troubleshooting applications and software for all internal customers, such as operations, development, and other business units. Responsibilities will include, but are not limited to: Create and deploy feedback mechanisms for end users including analyzing results, making recommendations for support process   improvement, and implementing changes Evaluate documented resolutions and analyze trends for ways to prevent repeated future problems Be able to communicate effectively to internal and external costumers alike Create and implement standardized SOP’s for all areas. Conduct research into software application products and services in support of development and purchasing efforts Provide support for the testing of new and existing software applications under development or consideration for purchase Field incoming problem tickets from end users to resolve application and software issues within servers, databases, and other mission-   critical systems Document all pertinent end user identification information, including name, department, contact information, and nature of problem or   issue Prioritize, schedule, and administer all instances where enhancements and defect resolution are required Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups,   and configuring systems and applications Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken,   through to final resolution Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit   leaders Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved Maintain and enhance performance of all new and existing software and applications across the organization Identify and learn appropriate software applications used and supported by the organization Coordinate with department heads to assess departmental application training needs and objectives Participate in the design, development, and delivery of software applications training programs and individual classes Post software updates, drivers, knowledge bases, and frequently asked questions resources on company intranet to assist in problem   resolution Perform preventative maintenance, including the installation of service packs, patches, hot fixes, and so on Apply diagnostic utilities to aid in troubleshooting Manage and/or provide guidance to junior members of the team Carry out all other directives as given by management
Baha Mar Baha Mar Casino &, Nassau, New Providence, The Bahamas
Dec 03, 2017
Full Time
Brand:              Grand Hyatt at Baha Mar Job Title:          Reservations Manager Reports to:       Revenue Director   Grand Hyatt at Baha Mar’s Reservations Manager  is responsible for implementing revenue management systems, standards and practices to control rooms inventories and rates. This person participates in strategic hotel marketing plans by monitoring future rooms occupancy and revenues. The Baha Mar culture begins with PASSION. We have a passion for “BETTER THAN BEST” that leaves a lasting impression on our guests, and creates a timeless resort experience that is glamorous, fun and exceptional. Here is how you can “own the wow!” Care deeply Have a generous spirit Thrive as part of a team Pay exacting attention to details Create emotional connections with our guests Be strongly committed to Baha Mar’s success What you will also have already accomplished: College Degree in Business, Hospitality or related field preferred 3 years+ of experience in a hotel front desk position or related field Must have hospitality or casino related Reservations experience   Description of Responsibilities Grand Hyatt at Baha Mar’s Reservations Manager will be responsible for implementing revenue management systems, standards and practices to control rooms inventories and rates. This person participates in strategic hotel marketing plans by monitoring future rooms occupancy and revenues. Responsibilities will include, but are not limited to: Oversee the hotel reservations department to maintain optimum levels of production resulting in optimum occupancy. Monitor and assess all lost business reports Keep current and aware of all room rates, packages, specials and other hotel/casino information; communicate this information to all employees in the call center Ensure accurate and updated database records Monitor and implement strategies for Internet distribution channels Oversee the group sales and reservations process Uphold the highest standards of courtesy and conduct exceeding expectations Work closely with Front Desk and Casino Marketing teams Train and develop all Reservations personnel Total compliance with Grand Hyatt at Baha Mar’s standards of operation Implement tactics to consolidate and streamline Reservations operations Stay current on Reservations best practices hotel industry trends Perform other duties as assigned
Baha Mar Baha Mar Casino &, Nassau, New Providence, The Bahamas
Dec 03, 2017
Full Time
Brand:              Baha Mar Casino Job Title:          Race & Sports Book Manager Reports to:       VP of Gaming Operations Direct Reports: Race & Sports Book Supervisor   Baha Mar Casino Race & Sports Book Manager will work together with the VP of Gaming Operations and is responsible for supervising and coordinating the work of racing and sports book personnel.   The Baha Mar culture begins with PASSION.   We have a passion for “BETTER THAN BEST” that leaves a lasting impression on our guests, and creates a timeless resort experience that is glamorous, fun and exceptional. Here is how you can “own the wow!” Care deeply Have a generous spirit Thrive as part of a team Pay exacting attention to details Create emotional connections with our guests Be strongly committed to Baha Mar’s success   What you will also have already accomplished: Experience in managing employees Previous experience working in a similar resort setting Previous experience as an R&S teller, supervisor or manager (preferred) Description of Responsibilities: Baha Mar Casino’s Race & Sports Book Manager will work together with the VP of Gaming Operations and is responsible for supervising and coordinating the work of racing and sports book personnel.  Responsibilities will include, but are not limited to: Oversee the daily operation of the Race & Sports book Responsible for organizing, coordinating and managing all race and sports book related activities Responsible for enforcing all policies, procedures, gaming laws and the conduct ,staffing and scheduling of employees Ensure all supplies and inventory necessary for the R&S book operation are appropriate Provide and maintain good customer service for all customers Supervise associates in the daily set up of events Supervise associates on the creation of daily betting sheets Supervise daily opening and closing procedures for Race & Sports ticket writers Adjust television settings and screens for public viewing Responsible for all paperwork and documentation being in compliance with all regulatory departmental and company policies Create customer accounts Perform customer deposits and withdrawals Handle customer disputes and issues
Baha Mar Baha Mar Casino &, Nassau, New Providence, The Bahamas
Dec 03, 2017
Full Time
Brand:             Grand Hyatt at Baha Mar Job Title:          Leisure Reservations Agent Reports to:       Reservations Supervisor   Grand Hyatt at Baha Mar’s Leisure Reservations Agent  will work together with the Reservations Supervisor in managing the Reservations department, working closely with Marketing and Sales and other relevant Rooms departments to maximize room yield through inventory control while delivering exceptional customer service in line with Grand Hyatt’s brand standards.  The Baha Mar culture begins with PASSION. We have a passion for “BETTER THAN BEST” that leaves a lasting impression on our guests, and creates a timeless resort experience that is glamorous, fun and exceptional. Here is how you can “own the wow!” Care deeply Have a generous spirit Thrive as part of a team Pay exacting attention to details Create emotional connections with our guests Be strongly committed to Baha Mar’s success What you will also have already accomplished: 1 years+ of experience in a hotel front desk position or related field Must have hospitality or casino related Reservations experience   ? Description of Responsibilities Grand Hyatt at Baha Mar’s Leisure Reservations Agent  will work together with the Reservations Supervisor in managing the Reservations department, working closely with Marketing and Sales and other relevant Rooms departments to maximize room yield through inventory control while delivering exceptional customer service in line with Grand Hyatt’s brand standards.  Responsibilities will include, but are not limited to: Provide dynamic services to ensure guests are “wowed” by Grand Hyatt at Baha Mar ’s hospitality Sell accommodations and experiences and personalize the Grand Hyatt at Baha Mar’s reservations experience to match the desires of each guest Determine guests’ desires and satisfy them by actively listening and asking questions Answer all questions and resolve any guest complaints in a timely, friendly and professional manner Process all reservations, changes, cancellations and accurately communicate the information to the hotel Uphold the highest standards of courtesy and conduct exceeding expectations Work closely with Front Desk, Casino Marketing and Sales teams Communicate to appropriate departments all pertinent information related to VIPs and other key guests Suggest new techniques of service for maximum guest satisfaction at minimum operating costs Total compliance with Grand Hyatt at Baha Mar ’s standards of operation Recommend tactics to consolidate and streamline reservation center operations Ensure seamless flow of information between management teams Stay current on hospitality best practices and industry trends Perform other duties as assigned
Baha Mar Baha Mar Casino &, Nassau, New Providence, The Bahamas
Dec 03, 2017
Full Time
Brand:             Baha Mar Casino Hotel Job Title:         Director of Relationship Marketing Reports to:      VP of Casino Marketing Baha Mar Casino’s Director of Relationship Marketing will work together with the VP of Casino Marketing and is responsible for overseeing the development and implementation of policies that cater to customer relations.  The role also involves effective analysis and leadership over daily marketing operations processes and leveraging working relationships across brand teams, agencies and a network of operational database and program delivery vendors. The Baha Mar culture begins with PASSION. We have a passion for “BETTER THAN BEST” that leaves a lasting impression on our guests, and creates a timeless resort experience that is glamorous, fun and exceptional. Here is how you can “own the wow!” Care deeply Have a generous spirit Thrive as part of a team Pay exacting attention to details Create emotional connections with our guests Be strongly committed to Baha Mar’s success   What you will also have already accomplished: College  Degree in Marketing; Hospitality/Tourism or related field preferred 5 years+ of management experience in Relationship marketing Must have casino related marketing experience Description of Responsibilities Baha Mar Casino’s Director of Relationship Marketing will be responsible for overseeing the development and implementation of policies that cater to customer relations.  The role also involves effective analysis and leadership over daily marketing operations processes and leveraging working relationships across brand teams, agencies and a network of operational database and program delivery vendors.  Res ponsibilities will include, but are not limited to: Ensure optimum delivery of Relationship Marketing strategies, balancing a pragmatic approach with need to consistently perform to a standard of excellence Develop and lead strategic direction of Relationship Marketing based on effective tracking and analysis of marketing operations processes Develop and implement policies to stimulate revenue growth, improve operational costs and enhance customer relations Develop policies and oversee marketing operations to increase player worth while staying within financial guidelines Ensure successful integration of Players Club and customer relations policies to optimize business opportunities Coordinate with necessary approved external vendors and internal departments to ensure efficiency of all policies and promotions Development and implement policies and procedures for player events Employ processes and proper documentation methods that are efficient and consistent  for effective analysis Develop and evaluate criteria for reinvestment to all player levels Maintain thorough knowledge of competition’s customer relations programs Proactively support all Relationship marketing tactics Recommend tactics to consolidate and streamline Relationship Marketing operations Ensure seamless flow of information between management teams Stay current on Relationship Marketing industry trends Perform other duties as assigned  
Baha Mar Baha Mar Casino &, Nassau, New Providence, The Bahamas
Dec 03, 2017
Full Time
Brand:                   Baha Mar Casino Job Title:              Experienced Dealer Reports to:          Table Games Supervisor The Baha Mar Casino’s Dealer will work together with the Table Games Supervisor & Pit Manager and is responsible for dealing an assigned game at the proper game pace and within all approved procedures including the proper paying and taking of wagers bet to maximize company revenue.   The Baha Mar culture begins with PASSION. We have a passion for “BETTER THAN BEST” that leaves a lasting impression on our guests, and creates a timeless resort experience that is glamorous, fun and exceptional. Here is how you can “own the wow!” Care deeply Have a generous spirit Thrive as part of a team Pay exacting attention to details Create emotional connections with our guests Be strongly committed to Baha Mar’s success     What you will also have already accomplished: At least 1 year of experience as a table games Dealer in a Casino A High School diploma   Description of Responsibilities The Baha Mar Casino’s Dealer will be responsible for dealing an assigned game at the proper game pace and within all approved procedures including the proper paying and taking of wagers bet to maximize company revenue.  Responsibilities will include, but are not limited to: Process all cash and other forms of payment while maintaining proper handling and custody of cash and gaming checks Participate in the issuance of markers Issue the proper amount of gaming chips after completion of the credit authorization procedures Participate in the marker buy back process Cut checks using the proper procedure Handle check changes Open the gaming table by taking inventory and comparing the Table Inventory Slip to the checks in the rack Utilize the highest degree of technical skill in dealing the game providing prompt, accurate and courteous service to players Acknowledge guests when they approach the game Cooperate with other dealers when assigned to the same game Make casual conversation with the guests at appropriate breaks in the game Protect the integrity of the game Drop all tokes in the toke box Communicate any unusual activity to the Table Games Supervisor
Baha Mar Baha Mar Casino &, Nassau, New Providence, The Bahamas
Dec 03, 2017
Full Time
Brand:              Baha Mar Casino Job Title:          Director of Customer Development Reports to:       EVP Casino Marketing & Operations Baha Mar Casino’s Director of Customer Development will work together with the Executive Vice President of Casino Marketing & Operations to effectively market, evaluate, recruit, establish and maintain a professional relationship with new players.   The Baha Mar culture begins with PASSION. We have a passion for “BETTER THAN BEST” that leaves a lasting impression on our guests, and creates a timeless resort experience that is glamorous, fun and exceptional. Here is how you can “own the wow!” Care deeply Have a generous spirit Thrive as part of a team Pay exacting attention to details Create emotional connections with our guests Be strongly committed to Baha Mar’s success   What you will also have already accomplished: College Degree in Hospitality, Finance, Accounting, Business or related field 5+ years of equivalent experience in the casino industry with lead role in player development Description of Responsibilities Baha Mar Casino’s Director of Customer Development will work together with the Executive Vice President of Casino Marketing & Operations to effectively market, evaluate, recruit, establish and maintain a professional relationship with new players. Responsibilities will include, but are not limited to: Track and monitor guest feedback and participation on an on-going basis to determine program effectiveness Prepare, coordinate, host and administer all complimentary and guest events Use marketing tools such as outside acquisition campaigns, resort amenities and computer database to identify target players Liaise with players in person or on telephone to market promotions and events Develop, maintain, and analyze database for opportunities and productivity Oversee Casino Host and VIP Services functions on property that market the casino operations to mid and high level casino patrons and extend superb service to gaming guests Work with the Casino Marketing & Special Events team to identify, assist, and retain high-value casino customers on property Work closely with and provide support to the Casino Marketing & Customer Development Executives so that premium gaming patrons receive exceptional, streamlined service while on property and are appropriately accommodated (i.e. accurate room reservations, transportation, etc.) Ensure timely response to premium casino guest requests, questions, and concerns (i.e. credit inquiries, etc.) Approve credit limits according to the approved credit authorization matrix Evaluate guest’s casino activity to determine complimentaries and have the authority to approve complimentaries as necessary and according to the approved comp policy Analyze and evaluate the productivity and profitability of Casino Hosts on property Maintain knowledge on all resort information, including the player’s club card, property amenities, promotional events and daily activities, in order to provide explanation and answers to guest questions Assist in customer development efforts and communication efforts for the Baha Mar Royal Blue Golf Course Work with leadership to create goals and budgets for Customer Development Operations that align with the overall Casino Marketing strategy Travel as appropriate and utilize marketing network to assist in customer development Create, train and reinforce service standards for Customer Development Operations Resolve gaming customer disputes and complaints Assist in executing on-property promotions, offers and special events through personal communication, attending functions and participating when appropriate. Maintain high visibility of the gaming floor Perform other duties as assigned
Baha Mar Baha Mar Casino &, Nassau, New Providence, The Bahamas
Dec 03, 2017
Full Time
Brand:              Baha Mar Casino Job Title:          Customer Development Executive       Reports to:       Director of Customer Development Baha Mar is seeking exceptional talent for a world class experience. Baha Mar Casino’s Customer Development Executive will work with key members of the Customer & Development Team. This position will assist with market research, emerging markets and administrative support for the team. The Baha Mar culture begins with PASSION. We have a passion for “BETTER THAN BEST” that leaves a lasting impression on our guests, and creates a timeless resort experience that is glamorous, fun and exceptional. Here is how you can “own the wow!” Care deeply Have a generous spirit Thrive as part of a team Pay exacting attention to details Create emotional connections with our guests Be strongly committed to Baha Mar’s success   What you will also have already accomplished: College Degree from accredited institution Description of Responsibilities Baha Mar Casino’s Customer Development Executive will work with key members of the Customer & Development Team. This position will assist with market research, emerging markets and administrative support for the team. Responsibilities will include, but are not limited to: Conduct casino marketing and customer development related research, including but not limited to demand and market studies, competitive research, analysis & bench-marking Assist members of the Casino Marketing team with on-going and ad-hoc analyses and projects that help accomplish departmental goals  Closely monitor the tracking of expenses against approved budgets  Communicate vital gaming industry related news & updates to the Casino Marketing team Coordinate advertising and public relations programs through internal efforts and working with external vendors Liaise with the graphic arts department to assure timely installation of all internal casino signage as well as external advertising, i.e. outdoor boards, direct mail etc. Effectively coordinate casino promotions, tournaments and player development programs, including but not limited to concerts, radio promotions/tournaments, special events, VIP parties etc. Ensure deadlines are met for delivery of flyers, posters, and banners relating to casino promotions Interface with advertising and public relations and assist when needed Point of contact for social media casino marketing inquiries Provide support in developing departmental policies & procedures Performs other related duties as assigned
Baha Mar Baha Mar Casino &, Nassau, New Providence, The Bahamas
Dec 03, 2017
Full Time
Project Title:    Baha Mar Casino Job Title:          Casino Credit Manager Reports to:       Director of Credit   Baha Mar Casino’s Credit Manager will work together with the Director of Credit in developing and implementing credit strategies, financial policies, and programs to govern credit and collection activities for the company on a global scale in compliance with internal controls, procedures and all local regulations.   The Baha Mar culture begins with PASSION. We have a passion for “BETTER THAN BEST” that leaves a lasting impression on our guests, and creates a timeless resort experience that is glamorous, fun and exceptional. Here is how you can “own the wow!” Care deeply Have a generous spirit Thrive as part of a team Pay exacting attention to details Create emotional connections with our guests Be strongly committed to Baha Mar’s success   What you will also have already accomplished: College Degree in Business, Finance, Accounting or related field preferred 3 years+ of management experience in Credit & Collections Credit & Collections  experience in casino industry preferred Description of Responsibilities Baha Mar Casino’s Credit Manager will be responsible for developing and implementing credit strategies, financial policies and programs to govern credit and collection activities for the company on a global scale in compliance with internal controls, procedures and all local regulations.  Responsibilities will include, but are not limited to: Ensure optimum delivery of credit strategies while balancing a pragmatic approach with the need to consistently perform to a standard of excellence Protect casino assets by generating cash handling policies and procedures, identifying and reporting procedural irregularities and performing process audits Conduct credit reviews by analyzing credit applications, financial statements, banking and credit reports to determine credit-worthiness Recommend credit limits or account holds to Senior Management Oversee effective collections and monitor past due accounts receivable Foster positive business relationships with guests and lending institutions Assist in preparing audits, credit and tax reports, financial reviews and compliance regulations pertaining to accounting and financial scrutiny Prepare financial, credit and taxation reports Promote positive guest experiences by maintaining visibility on the casino floor and resolving guests’ concerns and disputes quickly Liaise with finance and legal departments to ensure enforcement of policies, procedures and local regulations Uphold company’s key values and brand standards to encourage team to maintain culture of excellence and achieve top results Ensure seamless flow of information between Credit & Collections  teams and other departments Stay current on new trends and lending law and regulations Perform other duties as assigned
Baha Mar Baha Mar Casino &, Nassau, New Providence, The Bahamas
Dec 03, 2017
Full Time
Brand:               Baha Mar Casino Job Title:           Casino Services Manager Reports to:        Director Casino Services Direct Reports: Casino Services Supervisor   Baha Mar’s Casino Services Manager will work together with the Director Casino Services and is responsible for the overall day-to-day operation of the Casino Services department. Develop and oversee the strategy to ensure that the Casino Services department operates in an attentive, efficient manner, delivering exceptional services and rewarding experiences.   The Baha Mar culture begins with PASSION. We have a passion for “BETTER THAN BEST” that leaves a lasting impression on our guests, and creates a timeless resort experience that is glamorous, fun and exceptional. Here is how you can “own the wow!” Care deeply Have a generous spirit Thrive as part of a team Pay exacting attention to details Create emotional connections with our guests Be strongly committed to Baha Mar’s success   What you will also have already accomplished: College Degree in Business, Hospitality or related field preferred 1-2 years of supervisor experience in Casino Services Must have hospitality or casino related Casino Services experience   Description of Responsibilities Baha Mar’s Casino Services Manager will work together with the Director Casino Services and is responsible for the overall day-to-day operation of the Casino Services department. Develop and oversee the strategy to ensure that the Casino Services department operates in an attentive, efficient manner, delivering exceptional services and rewarding experiences. Responsibilities will include, but are not limited to:   Ensure the daily operation runs in a smooth and effective manner Ensuring optimum delivery of Casino Services operations, balancing a pragmatic approach with need to consistently perform to a high standard of excellence Manage team to maintain strong internal controls to ensure compliance of all regulations, policies and procedures Analyze guest feedback data to document insights and trends across multiple departments Develop and present actionable reports for management that highlight pertinent findings and recommendations that affect current and future projects Execute processes for guest experiences and coordinate with all operating departments in details and execution of services and requests Conduct pre-shift, weekly and/or monthly meetings with staff and review all information pertinent to the days or future business Ensure all methods of guest experience communication to property and company leaders are current by developing reports and dashboards to reflect this communication Enforce that the utmost in Casino Services is provided to exceed guest expectations Monitor guest feedback and propose departmental operational changes with the goal to improve results and revenue Plan, communicate and implement procedures and processes for the overall efficient operations of the casino service department Work closely with Casino Marketing to ensure the coordination of Casino/VIP requests and events Respond to player complaints quickly and resolve casino service issues pertaining to casino services Train and motivate team supervisory team to deliver the highest level of customer service to ensure a positive gaming and entertainment experience Assist in ensuring seamless flow of information between departments Stay current on Casino Services trends Perform other duties as assigned
Baha Mar Baha Mar Casino &, Nassau, New Providence, The Bahamas
Dec 03, 2017
Full Time
Brand:             Baha Mar Casino Job Title:          Casino Marketing Coordinator Reports To:      Casino Marketing Manager Baha Mar Casino’s Marketing Coordinator will work together with the Casino Marketing Manager in coordinating functions and special promotions; as well as coordinating special projects to exceed player expectations.   The Baha Mar culture begins with PASSION. We have a passion for “BETTER THAN BEST” that leaves a lasting impression on our guests, and creates a timeless resort experience that is glamorous, fun and exceptional. Here is how you can “own the wow!” Care deeply Have a generous spirit Thrive as part of a team Pay exacting attention to details Create emotional connections with our guests Be strongly committed to Baha Mar’s success   What you will also have already accomplished: College Degree in Marketing; Hospitality/Tourism or related field preferred 1 year + of Marketing Promotions or related casino marketing experience preferred 1 year + of Social Media or related work experience preferred Skills and knowledge of copyright regulations   Description of Responsibilities Baha Mar Casino’s Marketing Coordinator will work together with the Casino Marketing Manager in coordinating functions and special promotions; as well as coordinating special projects to exceed player expectations.  Responsibilities will include, but are not limited to: Provide dynamic marketing services to ensure guests are “wowed” by Baha Mar’s hospitality Coordinate implementation of all promotions, events, and entertainment including set-up, event registration, gift distribution, and prize management Work closely with internal marketing teams, creative agencies, and vendors to support the daily functions of digital marketing campaigns using social media Assist in the development and execution of content calendar Keep updated on technology and changes in social platforms and communities Coordinate and supervise all  related marketing department promotions and events Plan and execute approved promotions with emphasis on quality and budgetary guidelines Ensure that all state regulatory requirements are met for all special events Work closely with the Marketing team members to produce support materials for all promotions Oversee and ensure proper display of promotional literature throughout the property Coordinate operational aspects of promotions along with decorations and promotional themes. Ensure Baha Mar Casino objectives have been met for all special events Assist in maintaining files and accurate records of all promotions and events Ensure seamless flow of information between teams Stay current on Marketing industry trends Perform other duties as assigned
Baha Mar Baha Mar Casino &, Nassau, New Providence, The Bahamas
Dec 03, 2017
Full Time
Brand:            Baha Mar Casino J ob Title:        Business Intelligence Analyst Reports to:     Director of Business Intelligence, Development & Analysis   Baha Mar Casino’s Business Intelligence Analyst will be responsible for supporting all functional areas of the Casino with a primary focus on providing meaningful reporting and analytics across the business spectrum including casino operations, customer development, casino marketing, special events, player’s club/database, and casino finance.   The Baha Mar culture begins with PASSION.   We have a passion for “BETTER THAN BEST” that leaves a lasting impression on our guests, and creates a timeless resort experience that is glamorous, fun and exceptional. Here is how you can “own the wow!” Care deeply Have a generous spirit Thrive as part of a team Pay exacting attention to details Create emotional connections with our guests Be strongly committed to Baha Mar Casino Hotel’s success   What you will also have already accomplished: C ollege  Degree in an Analytical Discipline; Computer Science; Finance ; Marketing or related field preferred 2 years+ of experience in hotel and gaming analysis preferred Strong preference  for applicants  with experience in using and integrating the following systems or equivalents: Scientific Games ACSC or casino systems, Bally Business Intelligence (BI), Tableau, SQL, Excel, etc.  Ability to automate reports is highly preferred.   Description of Responsibilities Baha Mar Casino’s Business Intelligence Analyst will be responsible for supporting all functional areas of the Casino with a primary focus on providing meaningful reporting and analytics across the business spectrum including casino operations, customer development, casino marketing, special events, player’s club/database, and casino finance.  Just responsibilities include, but are not limited to: Analyze the customer database and promotional programs in order to determine their effectiveness as measured by revenue and profitability, to help facilitate marketing decision making Develop and utilize database analytics to help drive successful marketing campaigns Create and distribute reports that track gaming statistics, trends, and the effectiveness of Casino programs for management review Assist in the development and implementation of streamlined reporting processes, as well as departmental standard operating procedures  Assist in the preparation of the Casino budget and forecast, in collaboration with the Casino Finance team Interpret data, analyze results using statistical technique and design reports, dashboards, and visualizations Ability to design, create and deliver advanced analytics and communicate results  Complete monthly volume and revenue figures in the preparation of market share analysis to facilitate managerial decision-making Develop pro-and post- forma analyses for various Casino marketing programs Prepare financial schedules exhibiting department performance for management presentation at monthly review meetings Identify areas of inefficiencies and opportunities to improve processes using advanced analytics Ability to work with team members and management to understand business needs and formulate strategies to address those needs Review and analyze game types and floor locations to help optimize game placement and revenues Filter, organize and review data from multiple sources Ability to practice general project management principles and able to evaluate different approaches Prepare weekly comp reports for review by management Ability to work in a start-up, opening environment Design and implement real time automated information products to support key business processes Assist in special projects as required by management Ensure data warehouses, reports, and dashboards present timely, consistent, accurate, complete and valid information Perform other duties as assigned
Baha Mar Nassau, New Providence, The Bahamas
Dec 03, 2017
Full Time
Brand:             Shared Services Job Title:          Baha Mar On Caller Baha Mar’s On caller will work in various areas of the hotel during special events, holidays, peak hours and intermittently when business needs require additional staff. The Baha Mar On caller must have the willingness and desire to bring the Baha Mar culture to life by creating a warm and friendly environment. The Baha Mar culture begins with PASSION. We have a passion for “BETTER THAN BEST” that leaves a lasting impression on our guests, and creates a timeless resort experience that is glamorous, fun and exceptional. Here is how you can “own the wow!”   Care deeply Have a generous spirit Thrive as part of a team Pay exacting attention to details Create emotional connections with our guests Be strongly committed to Baha Mar’s success   Requirements: Must be over the age of 18 years Must a have a warm and friendly personality Must have a flexible schedule