Royal Caribbean LTD

Royal Caribbean International is known for driving innovation at sea and has continuously redefined cruise vacationing since its launch in 1969. Each successive class of ships pushes the envelope of what is possible on a cruise ship. Onboard, the global cruise line has debuted countless industry “firsts” – such as rock climbing, ice skating, surfing, and sky diving simulator at sea – to capture the imagination of families and adventurous vacationers alike.

Full Time
Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
Island Attendant Kitchen Perfect opportunities begin with Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary: The Island Attendant is responsible for the preparation, support and service in the F&B venues as designated by the Venue Supervisor. To ensure full Island preparedness prior to a ship call day to ensure venues and kitchens are full equipped with the appropriate flatware, equipment and utensils in clean, orderly and stocked condition. Responsible for supporting bar and service operations by performing the following essential duties and responsibilities. This position description in no way states or implies that these are the only duties to be performed by the Island employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards. Essential Duties and Responsibilities : All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s Royal Way Experience, SQM standards, USPH guidelines, environmental, and safety policies.     Each Island employee may be required to perform other functions in various venues in accordance with Royal Caribbean International’s philosophy of The Royal Way, each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow employees. Maintains the cleanliness of the kitchen and service areas and follows proper washing and sanitation of, work areas, utensils, pantries, floors, equipment, etc. Washes worktables, walls, refrigerators, equipment and all related surfaces and counters. Sweeps and mops floor. Utilizes proper USPH sanitation procedures at all times. Segregates and removes trash and garbage and places it in designated containers. Steam cleans or hoses out garbage cans. Collects used utensils and transports them to the galley. Places utensils in the proper racks or on conveyor to dishwashing machine. Operates washing machine according to instructions. Returns clean items to their appropriate places according to handling procedures. Understand and have knowledge to demonstrate appropriate procedures for use of: Three Bucket System, Dish and Port Washing, Recording of dishwasher and ware washing temperatures. Understand the use of a thermometer and temperatures required for a three compartment sink vs. dish and pot washing machines. Know how to calibrate a thermometer. Know and practice the companies recycle and re-use procedures and all procedures around safe equipment handling and garbage separation. Ensures an adequate supply of equipment is on hand at all times. Retrieves glassware from central location and restocks as needed. Utilizes proper USPH procedures at all times. Collects and transports a variety of supplies between storage and work areas. Places items in the appropriate location in the bar. Attends meetings, training activities, courses and all other work-related activities as required. Opening and Closing procedure for each venue assigned. Record Logs as required. Ensuring all damage of equipment is reported immediately. Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Island employees will be required to perform any other job-related duties assigned by their supervisor or management. Qualifications: Previous utility or cleaning experience in a 4 or 5 star restaurant, hotel, lounge, cruise ship etc. preferred. Ability to work independently and assess bar needs for restocking. Completion of high school or basic education equivalency preferred. Ability to identify bar glassware and bar supplies. Basic knowledge of bar equipment (blenders, flash blenders, ice machines) Ability to collect and transport supplies from various locations throughout the vessel. Completion of high school or basic education equivalency preferred. Ability to speak additional languages such as Spanish, French, German, Italian, or Portuguese is preferred. Language Requirements: Ability to speak English clearly, distinctly, and cordially with guests. Ability to speak additional languages such as Spanish, French, German, Italian, or Portuguese is preferred. Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors, and co-workers. Physical Requirements: While performing the duties of this job, the employee is regularly required to stand for long periods of time; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. All Island employees must be physically able to participate in emergency procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency Ability to lift and/or move up to 50 pounds. Ability to work in a hot and humid environment while standing for long periods. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
Sep 16, 2019
Full Time
Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
Bar Island Attendant Perfect opportunities begin with Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.  Position Summary: The Bar Island Attendant is responsible for the preparation, support and service in the F&B venues as designated by the Venue Supervisor. To ensure full Island preparedness prior to a ship call day to ensure venues and kitchens are fully equipped with the appropriate flatware, equipment and utensils in clean, orderly and stocked condition. Responsible for supporting bar and service operations by performing the following essential duties and responsibilities. This position description in no way states or implies that these are the only duties to be performed by the Island employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards. Essential Duties and Responsibilities: All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s Royal Way Experience, SQM standards, USPH guidelines, environmental, and safety policies. Each Island employee may be required to perform other functions in various venues In accordance with Royal Caribbean International’s philosophy of The Royal Way, each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow employees. Maintains the cleanliness of the bar work areas and follows proper washing and sanitation of glasses, work areas, utensils, pantries, floors, equipment, etc. Washes worktables, walls, refrigerators, equipment and all related surfaces and counters. Sweeps and mops floor. Utilizes proper USPH sanitation procedures at all times. Segregates and removes trash and garbage and places it in designated containers. Steam cleans or hoses out garbage cans. Ensures an adequate supply of serve ware is on hand at all times. Retrieves supplies from central location and restocks as needed recording all Inventory depletion accordingly. Keeps ice bins stocked at all times. Retrieves ice from central location and restocks as needed. Collects and transports a variety of supplies between storage and work areas. Places items in the appropriate location in the bar. Participates with the bar staff in all activities required in opening and/or closing the bar. On call days assist in loading Bar stores from the ship to the Island as required. Support all shipboard Bar staff and supply equipment and stock as required. Restocking of venue provisions and record keeping of bar goods in the venues. Provide service to guests as required by the Venue Supervisor. Greets and escorts guests, where applicable to their assigned seats, or to available seating, per The Royal Way. Presents both food and beverage menus to guests, suggests dinner courses, appropriate wines and answers questions regarding menu and wine selections per The Royal Way. Makes recommendations to entice guests while meeting management goals to reduce particular inventory stock. Relays order to galley as required and serves courses from galley and beverages from various locations. Provides quality control of all food and beverage presentations. Garnishes and decorates items as required prior to serving. Enters food and beverage orders in the point-of-sale system. Responsible for maintaining cleanliness and integrity of assigned station including (but not limited to) table pieces, side stands and chairs. Observes guests to anticipate their needs, responds to any additional requests and determines when the food and beverage service has been completed. Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management. Actively follow ServSafe responsible service of alcoholic beverages. Demonstrates a passion for customer service excellence and understands the implications of cultural differences for service requirements. Follows all Royal Way Standards with regards to service including greeting and escorting guests, using guests’ names and observing guests to anticipate needs. Ensures complete guest satisfaction. Takes ownership for guest issues/concerns and follows up to ensure resolution. Always provides guests with alternatives and avoids using the word “No”. Demonstrates pride, passion and commitment to our Royal Way hospitality philosophy. Smiles when on duty; is always pleasant and upbeat. Attends meetings, training activities, courses and all other work-related activities as required. Qualifications: Successfully completes Royal Caribbean International’s Alcohol Awareness Training Tests (ServSafe) with a passing score, within 30 days of contract. Previous utility or cleaning experience in a 4 or 5 star restaurant, hotel, lounge, cruise ship etc. preferred. Ability to work independently and assess bar needs for restocking. Completion of high school or basic education equivalency preferred. Ability to identify bar glassware and bar supplies. Basic knowledge of bar equipment (blenders, flash blenders, ice machines). Ability to collect and transport supplies from various locations throughout the vessel. Completion of high school or basic education equivalency preferred. Ability to speak additional languages such as Spanish, French, German, Italian, or Portuguese is preferred. Language Requirements: Ability to speak English clearly, distinctly, and cordially with guests. Ability to speak additional languages such as Spanish, French, German, Italian, or Portuguese is preferred. Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors, and co-workers. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
Sep 16, 2019
Full Time
Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
Assistant Island Shore Excursion Manager Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary: The Assistant Island ShoreEx Manager should possess a dynamic outgoing demeanor with a passion for delivering industry leading service while demonstrating exemplary skills. The role establishes and drives a positive working environment and focuses on the Guest Experience while operating with optimum Safety in all activities with our guest and fellow colleagues in mind. The Assistant Island ShoreEx Manager is responsible for assisting the Island Shore Excursions Manager in ensuring the smooth day-to-day operation of all sports & leisure activities (e.g. wave jet, kayak, Flight Line, Coaster etc.), tours & excursions, water safety, rentals, retail stores, and recreational facilities. The Assistant Island ShoreEx Manager is also responsible for providing assistance and support to the lifeguard team as and when required. They will create schedules allowing for adequate cover of all duties and will facilitate and schedule all training needs. The Assistant Island ShoreEx Manager will manage performance of lifeguard and Shore Excursions staff. Leading by example at the Front of House; this is a position that requires exemplary customer engagement. This includes, but is not limited to, health and safety, guest service, cleanliness, revenue generation, expense control, training, leading tours, first aid, CPR and the upkeep and maintenance of equipment.   Additionally, the Assistant Island ShoreEx Manager must ensure compliance with all laws, health and safety procedures, manufacturer guidelines, and standards set forth by Starguard, PADI, ASTM, WSIA, SQM, and RCCL guidelines. They must also possess knowledge of equipment maintenance, and demonstrate the ability to react appropriately to adverse weather and water conditions. As a leader in the organization, he/she must lead and inspire all employees to work to their highest capabilities and ensure they continuously develop talent in the department. This includes providing feedback on manning levels to maintain a positive and safe work environment as well as monitoring training needs and facilitating training. The role supports the Aquatics Supervisors, Lifeguards, Aquatic Guides, Dive instructors, Aquatics Staff, and Parasail Boat Operators as and when required. This position reports directly to the Island Shore Excursions Manager. The vision is to ensure total guest experience achieved through delivering a flawless program at all levels ensuring the maximum safety of guests and employees while enhancing product delivery, generating revenue streams and ensuring optimum knowledge shared with all employees as it relates to Rescue, Safety, Maintenance, Risk, Guest Satisfaction and compliance. This position description in no way states or implies that these are the only duties to be performed by the Island employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. Essential Duties and Responsibilities: All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s Royal Way Experience, SQM standards, health and safety guidelines, environmental guidelines, PADI standards, lifeguard standards, and safety policies.  Each employee may be required to perform other functions. Each employee must conduct oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow shipboard and Island employees. The role performs the following essential duties and responsibilities: Assist the Island Shore Excursions Manager in all aspects of the operation. In the absence of the Island Shore Excursions Manager, the Assistant Island ShoreEx Manager will assume the responsibilities of the Island Shore Excursions Manager. Support in the management of a total of 70+ employees. Monitor the application of safety standards in training, lifeguarding, tour guiding, maintenance of equipment, etc. Maintain a general knowledge of the entire island operation. Maintain a complete knowledge of the operation including the operating procedures for all attractions and positions. Propose changes of existing standards or implementation of new procedures when needed to improve safety efficiency. Perform, teach, and evaluate lifeguarding skills and all tour operations on the Private Destination. Work with the Management Team in maintaining a safe operation for both employees and guests. Participate and conduct in regular meetings with the team and management to ensure good communication. Attend and conduct safety training programs, in-service education, and physical training as required. Conduct daily and frequent site inspections to ensure that all departments and employees meet the highest possible standards of safety, courtesy, cleanliness, and efficiency. Conduct daily, weekly, monthly, and annual inspections and safety checks of all operating areas. Lead, record, and document all inspections and trainings to ensure conformance to standards. Create and deliver job specific trainings and competency testing in order to equip all employees with the skills, knowledge, and attitude to perform their jobs. Develop skills and knowledge of team, provide further training and feedback for those interested in career development. Clearly explain all expectations, roles, and responsibilities to employees. Develop, implement, and monitor schedules and rotation sheets for the operation. Work to maintain an efficient and cooperative atmosphere among employees. Role model and reinforce all company policies, as well as serve as a positive ambassador. Monitor activities around aquatic recreational facilities to prevent or preempt injuries and provide assistance to guests as and when required, while ensuring the well-being of guests within the area. Report, document and follow up with any accidents, injuries or incidents around the aquatic recreational facilities. Assist in investigating any incident that occurs and ensure the incident investigation is completed in a timely manner in compliance with the investigation policy and procedures. Ensure the water front areas are tidy, answer questions, enforcing policies, rules and regulations in a polite yet confident manner. Assist, monitor and operate designated tours and aquatic recreational spaces including, but not limited to; opening and closing, monitoring water front locations, water attractions and general activities around the water front areas. Work outdoors guarding aquatic recreational areas or providing tours, which involves standing in the sun exposed to external elements throughout the day. Supervises and provides surveillance of swimmers and guests during ship call days. Be fully lifeguard qualified and certified, and maintain company required qualifications and licenses. Participate in regular training, including but not limited to; Lifeguard training, CPR/First Aid, AED, recurring in-service training, re-certification, and any other as deemed appropriate from management. Perform rescues of guests in danger of drowning and be alert to accidents. Administer first aid, CPR, Oxygen and AED as needed in accordance with training received. Participate and facilitate (once Instructor Certification is achieved) all Lifeguard initial and re-certification trainings and provide facilitation for all internal audits, in-service trainings. Train Team to respond quickly, intelligently, and decisively to incidents and emergencies. Regularly participate in emergency scenarios to maintain a “rescue ready” culture. Work with the Island Shore Excursions Manager to coordinate all communication related to training, SOP development and on-site unannounced audits. Understand the workings of the Lifeguard Portal to assist with the tracking of lifeguard information and qualifications. Respond to any type of incident in a controlled and appropriate Coordinating responses from individuals and any equipment required. Drive boats and respond to any water related incident. Ensure all areas of concern are fixed before the area or equipment is placed in operation. Identify safety hazards, housekeeping issues, or maintenance requirements and report issues to the appropriate channels. Explain the difference between Gross and Net revenues and know how to Identify tours with higher profit margins. Train the team on what tours are higher profit margins and how to up sell and cross sell tours. Be able to explain when and if a tour should be cancelled due to weather and safety. Reschedule and redirect guests to alternative activities to retain revenue. Train Team to effectively communicate with guests during operational changes and evacuations. Train team on sales techniques and promotion of island activities. Ensure Team recognizes unusual conditions and are always ready to initiate appropriate operational changes. Ensure all Team operates within Starguard, ASTM, PADI and RCCL guidelines along with internal procedures. Maintain cleanliness by straightening out furniture, organizing equipment, returning life jackets to stands, picking up garbage, etc. Understand the workings of the PADI website to assist with the tracking of instructor information and qualifications. Monitor and document compliance of employee insurance requirements. Project a positive public relations image to employees and guests at all times. Display a friendly, helpful, and cheerful attitude while communicating effectively with employees and guests. Fully engage a team environment and cultivate a culture where people want to do their best. Motivate, inspire, appraise, coach, guide and teach team members on all facets of the program. Foster team unity and inspires commitment to the brand. Ensure all employees have current information and are equipped to respond to guest needs and anticipate their unstated ones. Turn problems into opportunities by actively listening to and quickly resolving guest complaints. Actively seek and assist guests and be available to answer questions. Implement initiatives, changes, and trainings aimed to continuously improve the guest experience. Enforce all rules and provide crowd control in a friendly and fair manner. Track guest comments. Highlight areas of concern and provide effective solutions. Prepare and compile financial and operational reports for the Management Team. Apply expertise in order to ensure performance stays within the bounds of the designated budget and with regulations and where possible, best corporate/industry practice. Provide input on revenue generating opportunities and proactively makes recommendations for cost savings. Monitor inventory to ensure quality and timely delivery of products. Receive, issue, and take inventory of supplies and equipment. Report shortages to the appropriate channels. Perform other related duties as required. This position description in no way states or implies that these are the only duties to be performed by the Island employee occupying this position. Island employees will be required to perform any other job-related duties assigned by management. Accepts ownership for achieving results in all areas of accountability including NPS, ratings, revenue, and expenses, Workplace Safety and Employee Satisfaction. Qualifications: Bachelor’s degree (B.A.) from four-year College or university, or two years related experience and/or training; or equivalent combination of education and experience. Prior experience supervising and instructing Aquatics programs and or land based tour operations is advantageous. Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, PowerPoint, E1, Medallia, Amos, ASR and crunch time required. Previous experience in training lifeguarding skills and developing a lifeguarding program. Lifeguard certified from a recognized agency. Demonstrated aptitude for the financial aspects of managing departmental budgets. Knowledge of principles and processes for providing customer and personalized service including needs assessment, problem resolution and achievement of quality service standards. Previous exposure to international environments strongly preferred. Previous experience in water sport/amusement parks/tours safety planning and procedures. Demonstrated leadership capabilities. Knowledge of PADI standards would be an advantage. Ability to confidently drive and maneuver boat. Or have the ability to learn and develop the skills to become a confident boat operator. Ability or capacity to be trained to assume the role of Island Shore Excursions Manager in their absence. Basic Public Health knowledge required. Language Requirements: Have a good command of English to understand and enforce rules in a polite and effective manner. All employees must be able to communicate in the English language in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers. Additional languages would be advantageous. Physical Demands: Must be physically fit and able bodied to be trained as a lifeguard Instructor. Demonstrate the ability to swim a minimum of a 300 meter swim, 2 minutes water tread without use of hands and be able to dive 3-4 meters to ocean floor picking up a 10 LB weight. Must be able to stand in the sun and endure external elements during work assignment. While performing the duties of this job, the employee is regularly required to stand, walk, use hands to touch, handle, or feel, reach with hands and arms, talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. All island employees must be physically able to participate in emergency lifesaving procedures and drills. Full use and range of arms and legs as well as full visual, verbal, hearing abilities are required to receive and give instructions in the event of an emergency, including the lowering of lifeboats. Ability to lift and/or move up to 50 pounds. Work Environment: While performing duties of this job, the employee is required to walk outdoors in extreme humid and hot conditions for extended periods of time. This is a position where duties are exercised outdoors and walking in sand and uneven surfaces will be required. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
Sep 09, 2019
Contract
Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
Driver Perfect opportunities begin with Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas.  Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.  Position Summary: Duties will include utilizing forklifts, tractors and trolleys to streamline loading and unloading process from the designated vessel along with transporting goods to designated destination on call days. To ensure that safety is paramount at all time when moving any vehicle at any time. Driving of guest trams may also be required in which case this would be a guest facing position. The Driver position is one that should possesses a dynamic outgoing demeanor with a passion for delivering industry leading service while demonstrating exemplary skills. This role establishes and drives a positive working environment and focuses on the Guest Experience while operating with optimum Safety with of our guest and fellow colleagues in mind. Leading by example at the Front of House on a call day this is a position that requires the ability to be engaged with guests with a friendly disposition while ensuring paramount safety of guests and employees. This position description in no way states or implies that these are the only duties to be performed by the Island employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s Royal Way Experience, SQM standards, USPH guidelines, environmental, and safety policies. Each Island employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow employees.   Essential Duties and Responsibilities: Duties will include utilizing forklifts, trolleys, tractors, golf carts and trucks to streamline loading and unloading process along with transporting goods to designated destination on call days. Critical to a successful operation is the preparation and sequencing of provisions, staging of carts in a pre-determined order. To ensure a smooth and safe transfer of all good from ship to site and vice versa. Follow instructions of the Team Lead Operations at all times to ensure a safe environment at all times while operating on the pier. Prior to ship arrival, ensure all vehicles are staged, provision trailers, tractors, loading platforms, forklift trucks and gangways, trucks. Ensure gangways are ready for loading as instructed by the ships staff and stored securely at the close of a call day. Pallets are staged in loading order with a maximum height range of 48 – 54” . Pallets are only to be moved when deemed safe. All Provisions are safely loaded onto trucks and trolleys in sequence and driven to their designated locations. When operating on the pier all areas are to be cordoned off for safety. No unauthorized carrying of personnel on provision vehicles or trolleys, No use of phone while driving. To actively participate in the reporting of maintenance, safety and operation of the forklifts, provision vehicles, tractors and trolleys and guest trams. Understands, applies, and enforces environmental policies and procedures concerning such functions as collections, sorting and disposal of solid wastes and use of chemicals associated with cleaning. To comply with all company policies and programs concerning safety, environmental protection and occupational accidents. Attends meetings conducted by the Site Management also training activities, courses and all other work-related activities as required. Personal appearance, personal hygiene and uniform appearance are at all times in accordance with company policy. Participate in all mandatory training related to the Company Philosophy and Guest Service needs. Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to perform any other job-related duties as assigned by Management. Be knowledgeable regarding all facets of the Island all activities and have the ability to be able to make recommendations for guests. Always carry island maps and be prepared to answer questions from the guest. Knowledge and Skills: Ability to speak English clearly, distinctly and cordially with guests. Ability to drive forklift operation with precision within limited space after training certification. Ability to drive all vehicles safely and precisely. A friendly disposition with the ability to converse with our guests. Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the island operation. Physical Demand: While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste and smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. All island employees must be physically able to participate in emergency procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency. Qualifications: A minimum of two (2) years related experience and/or training. Completion of high school or equivalent. Must hold a Certificate of completion for Fork Lift Driving (certification provided) and a clean vehicle license and proof to have good eye sight. Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the island operation. Work Environment: While performing the duties of this job, the employee will regularly be subject to extreme heat, very hot and humid conditions. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
Sep 06, 2019
Full Time
Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
General Worker   Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.  Essential Duties and Responsibilities: All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s brand standards, SQM standards, USPH guidelines, environment, and safety policies. In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow employees and/or in the presence of guest contact and employee areas. General Worker who may be assigned to various stations, including but not limited to yard, bar, kitchen, restroom, garbage, etc. Daily cleaning of all facilities and yard using applicable checklist. Empties and cleans all wastebaskets/garbage bins. Maintains a proper stock of supplies for daily use in assigned facility and ensures all dispensers are filled. On ship days monitors and checks assigned facilities regularly (at least every 20-30 minutes or as needed). Assigned facility to be cleaned the night prior to ship days and rechecked in the morning prior to the arrival of guests. Notifies Site Supervisor concerning need for repairs, adjustments or improvements or corrections. Maintains equipment used for completing a task. Maintains a safe and sanitary environment for guests and fellow employees. Sanitize daily and complete sanitation logs. Rakes the areas around assigned station. Picks up and bags garbage and debris. Knowledgeably answers questions about ship’s schedules, travel routes, and ship’s services when asked by guests during the course of performing his duties in public areas, exercising “aggressive friendliness” every time he has guest contact. Ensures personal appearance, personal hygiene and uniform appearance are at all times in accordance with Company Policy. Understand and can apply in work practices environmental policies and procedures concerning such functions as collection, sorting and disposal of solid wastes and use of chemicals associated with cleaning. Other duties may be assigned Qualifications: High School or equivalent. A minimum of six months related experience and/or training in the related field. Ability to read and interpret English language documents. Language Requirements: Ability to read and interpret English. Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to write routine reports in English. Physical Demands: While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste and smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. All island employees must be physically able to participate in emergency lifesaving procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency. Work Environment: While performing duties of this job, the employee may be required to walk outdoors in extreme humid and hot conditions. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
Sep 05, 2019
Full Time
Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
Cabana Attendant Perfect opportunities begin with Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas.  Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.  Position Summary: To provide an exceptional service for our guests at the various Cabanas locations in various neighborhoods of A Perfect Day. Offerings include VIP service and amenities to enhance the vacation experience for these valued guests. Should possess a dynamic outgoing demeanor with a passion for delivering industry leading service while demonstrating exemplary problem resolution skills. The Cabana Attendant strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where overall team performance is paramount. Leading by example and from the front of the house and responsible for all facets of the designated location in a high paced fast service environment. This position description in no way states or implies that these are the only duties to be performed by the Island employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards. Essential Duties and Responsibilities: All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s Royal Way Experience, SQM standards, USPH guidelines, environmental, and safety policies. Each Island employee may be required to perform other functions in various venues In accordance with Royal Caribbean International’s philosophy of The Royal Way, each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow employees. Ensures the locations are kept clean according to the Site Managers instructions and company standards. Ensure the designated beaches area is clean, free from debris and trash and ensure the furniture of the venue is free from stains, rips and tears. Assist with the cleaning of the food and beverage outlet and service for the guest. Transport of all trash and waste to disposal area. Ensure the pickup of used cups, plates, cutlery, garbage and debris, etc., when left in public areas by guests, while guests are on the island and after the ship leaves. Ensure all garbage bins are not overflowing during food service times. Upholding a positive attitude and working environment with team and all guests. Always follow the Royal Way with use of guest name at all times, courteous with a welcoming greeting and with a smile. Be knowledgeable and have the ability to explain every activity on the island as well as general knowledge about the surrounding areas and the Bahamas. Have the ability to recommend, tours, activities and upsell accordingly. Maintain a safe and sanitary environment for guests and fellow employees. Reports any deficiency in maintenance of all equipment used for completing the above tasks and ensure weekly maintenance inspections are conducted. Liaise with ships staff to ensure reservations for cabanas are accurate and workload to Cabana attendants distributed accordingly. Manning of the Cabana meet points. On call days ensure good communication with Drivers and ships staff to meet the need of the guest. Always be courteous and professional while communicating in English on the radio. Attend opening and closing meetings with the teams. Understands, applies, and enforces environmental policies and procedures concerning such functions as collections, sorting and disposal of solid wastes and use of chemicals associated with cleaning. . Attends meetings, training activities, courses and all other work-related activities as required. Where appropriate, initiates suggestions to address and resolve quality concerns and to continuously identify improvement opportunities. Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to perform any other job-related duties as assigned by Management. Adheres to company confidentiality agreement with regard to any confidential company information. Financial Responsibilities To ensure accurate recording of any Island reservations of Cabanas in order to charge the guest accounts. To ensure that all hard check receipts are given to the Shipboard Bar Manager for correct charging  Knowledge and Skills: Ability to speak English clearly, distinctly and cordially with guests. Strong organizational skills. Effective communication skills both written and verbal. Demonstrates a passion for customer service excellence and understands the implications of cultural differences for service requirements. Follows all Royal Way Standards with regards to service including greeting and escorting guests, using guests’ names and observing guests to anticipate needs. Ensures complete guest satisfaction. Takes ownership for guest issues/concerns and follows up to ensure resolution. Always provides guests with alternatives and avoids using the word “No”. Demonstrates pride, passion and commitment to our Royal Way hospitality philosophy Smiles when on duty; is always pleasant and upbeat. Achieves business results through the delivery of an exceptional customer service experience, never via the solicitation of ratings. Ensure safe operation of all Food & Beverage areas with a special focus on Public Health sanitation and hygiene, Injury Prevention, Safe and responsible alcohol service. Ability to read and write English, in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, managers and co-workers. Qualifications: Completion of high school or equivalent. A minimum of two (2) years related experience and/or training in a Hospitality Environment,/Hotel. Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the island operation. Flexibility to be engaged yet focused, direct and encourage a positive, dynamic, diverse guest services operation by navigating through a changing work environment. Knowledge of principles and processes for providing exemplary customer and personal service including needs assessment, problem resolution and achievement of quality service standards. Working knowledge of computers, internet access, and the ability to navigate within a variety of software packages such as Microsoft Office   Physical Demands: While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste and smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. All island employees must be physically able to participate in emergency lifesaving procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency Work Environment: While performing duties of this job, the employee may be required to walk outdoors in extreme humid and hot conditions for long periods. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
Sep 05, 2019
Full Time
Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
Electronic Engineer/Technician Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.  Position Summary: All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s brand standards, SQM standards, USPH guidelines, environment, and safety policies. In accordance with Royal Caribbean International’s philosophy, The Royal Way, each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow employees and/or in the presence of guest contact and employee areas. This position description in no way states or implies that these are the only duties to be performed by the Island employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards. Essential Duties and Responsibilities: Responsibility for the maintenance of the installations/equipment-listed below should be assigned to the Electronic Engineer, in their specific job descriptions, as applicable although not limited to such systems as: Power Generator System Electronics Components Power Generator Switchboards/Switchgears Electronics Components Incinerator, WWTP and R.O System Electronics Components Island Music System. CCTV (Surveillance Camera) System. Heavy Equipment’s and Vehicles Electronics System All UPS systems including batteries. Fire Annunciator System Security X-ray and Archway Machines POS Machines and RFID Wristband Coordinate the repair and maintenance work. Make arrangements to comply with the requests from the other departments for assistance. He shall ensure the necessary safety measures are taken to protect personnel and property. Ensure that that Site Engineer is informed when work is required on High Voltage Systems. Site Engineer shall be responsible for completing the high voltage ‘Permit to Work’ and ensuring that safety procedures and working practices are in accordance, as a minimum, with the ‘High Voltage Working Instructions and Conditions’. RCL places the highest value on the environment, and all employees shall do the same. Those assigned to this position shall work with superiors and subordinates to understand and comply with the company's environmental policies and be committed to safeguard the environment. He shall directly and immediately inform his immediate superior if any environmental system does not function properly. Financial Responsibilities: Budget review and expense management Knowledge and Skills : Knows our brand standards and is accountable for executing against them at all times; holds others accountable for delivering against the standards Drives guest satisfaction by serving as the environmental ambassador Interfaces with waste vendors and port agents, as needed; this may include conducting waste vendor due diligence surveys and site inspections at the request of Environmental Stewardship . Exhibits professional leadership presence, positive energy and passion in all situations Accepts ownership for achieving results in all areas of accountability including environmental performance, ratings, expenses, USPH, Workplace Safety and employee satisfaction Responsible for meeting or exceeding all KPIs that are directly influenced by this role Ensures service standards, Safety, Environmental and other company policies and standards are consistently maintained Supports team’s Public Health needs by assisting with the implementation of plans and programs (e.g. OPP; IPM; Water Safety Plan, including potable and recreational waters; Public Health. Supports safety through various activities such as participation in Drills Ability to interpret architectural plans and have experience with: AMOS Maintenance Systems Communication Systems Computers/Networks Integrated Alarm, Monitoring and Control Systems Fire Alarm Systems Large Machinery Automation Systems Qualifications: Must possess the following Licenses / Training / Certificates / Experience: Education as Electrical or Electronic Engineer Well documented experience from marine electronics installations Basic Safety Training in accordance with the STCW-95 requirements Advance Fire Fighting Training Course in accordance with the STCW-95 requirements Bachelor of Science in Electrical/Electronic Engineering (or equivalent 4-year university degree preferred) Experience from Cruise Ships / Large Passenger Ships Self-motivated with a strong work ethic and ability to work in multicultural environment Ability to demonstrate an understanding of environmentally related engineering equipment and systems Highly organized with ability to manage multiple priorities and consistently meet deadlines Strong administrative skills and working knowledge of computers, internet access and the ability to navigate within a variety of software packages such as Excel, Word, AMOS and other related programs Good communication/social skills. Ability to plan projects, assign priorities, resolve problems and to work with out supervision. Excellent English reading and writing skills required All employees must be able to communicate in the English language in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers Physical Demands: While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. All employees must be physically able to participate in emergency procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency The employee must have the ability to lift and/or move up to 50 pounds. Work Environment: Environment on an Island in an outdoor environment where high temperature and humid temperatures are experienced. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
Aug 28, 2019
Full Time
Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
Cook Assistant Commis Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary: The Cook Assistant Commis is responsible for preparing and cooking high quality foods according to Royal Caribbean International's recipe standard. Primarily assist the Chef de Partie and be capable of executing heavy production demand on a daily basis. This position description in no way states or implies that these are the only duties to be performed by the Island employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards. Essential Duties and Responsibilities: All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s Royal Way Experience, SQM standards, USPH guidelines, environmental, and safety policies. Each Island employee may be required to perform other functions in various venues In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow employees. Specific Duties: Each culinary Island employee reports to their workstation assignment on time and properly groomed and dressed according to Royal Caribbean International’s The Royal Way. This includes a clean uniform, name tag, Chef’s hat, apron, hair net for ladies, calibrated thermometer, neckerchief with gold color neck slide, company approved specified safety shoes and wearing appropriate PPE according to assigned tasks. In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence , each employee conducts one’s self in a professional and courteous manner at all times. This consists of physical and verbal interactions with Guests or fellow shipboard and island employees and/or in the presence of Guest contact, and employee areas. Collaborates with the assigned station-head, usually the Chef de Partie to review the requirements of the day’s meals and time frames for service. Practices at all times HACCP and onboard sanitation and hygiene standards, in compliance with ship’s international itinerary. Acquires proficiency in regards to onboard public health control plan to ensure all foods, served and prepared, are safe for consumption. Records food temperature, and prepares other required logs. Learns about OPP and practices common procedures to prevent outbreak. Works with assigned station team members or all others in a cooperative, productive and effective manner. Provide new employees a positive example and guidance on daily activities and familiarization of the work place. Knows and operates all equipment according to Company’s standard operating procedures. Adjusts thermostat controls to regulate temperature of refrigerators, ovens, broilers, grills, roasters, steam kettles, etc. Tests equipment to ensure accuracy of temperature gauges, heating or cooling elements, etc. Reports to station head all malfunctions and requests necessary repairs. Maintains cleanliness of all utensils and equipment in their assigned section, taking care not to splash water inside the electrical components to prevent damage. Handle carefully all equipment by placing them in the right storage areas and never allowing anything to drop onto the floor while transporting to other location. Report immediately to supervisor any equipment that is out of order or needs to be repaired. Pick up food items from the ship provision store and deliver food products to certain outlets. Remove empty cartons and boxes in the provision area and bring them to incinerator room. Practice correct garbage separation. Follow Island preparedness plan for all venues for ship call day Organize and prepare meals in place. Measures and mixes ingredients according to recipe to prepare soups, salads, gravies, desserts, sauces, and casseroles. Evaluate foods being cooked by tasting, smelling, and determining the correct food temperature by using a calibrated and sanitized thermometer. Works in various stations that prepare meat, fish, vegetables, and other foods for baking, roasting, broiling, grilling, braising, sautéing, steaming, etc. Perform multitask activities such as wash, peel, cut and shred fruits and vegetables. Butcher chicken, fish and shellfish. Cut, trim and bone meat prior to cooking or serving. Places food items, portions and garnishments in accordance with Royal Caribbean International’s corporate recipe standard. Ensure all foods on plates at Coco beach Club are correctly portioned and served uniformly. While working in front of the house or buffet areas must be able to explain ingredients in the menu and preparation techniques. While working at the company’s private destination, consider safety of one’s self, colleagues and guests. Be familiar with the nearest first aid station, location of safety equipment and routes around the island’s work station. Ensure to provide guests with professional and friendly service at all times. Responsible to secure Company property and food products brought to the island. Must work in best sanitary condition as applied onboard including standard of hygiene and cleanliness. Cleans workstations before and after meal preparation. Follows cleaning procedures for work surfaces, and all related equipment and utensils. Assembles workstation for the next meal preparation shift. This includes cleaning of food storage areas and refrigerators. Practice ergonomic exercise such as stretching before reporting for duty. Required to report first stage of illness or health disorder to immediate supervisors. Attends meetings, training activities, company culinary training course and all other work-related activities on time. Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management. Qualifications: Proof of cook apprenticeship completion or equivalency. Minimum 3 years kitchen experience in a 4 star hotel, restaurant or high volume food service facility. Ability to read, interpret, demonstrate culinary fundamentals and knife skills. Possesses sound knowledge of food handling procedures with regard to public health standards and kitchen cleanliness. Knowledge of food ingredients from international classical dishes. Ability to identify and operate common kitchen equipment such as grinders, deep fryers, ovens, Bain Marie, mixers, etc. Ability to work positively and cooperatively in a diverse team environment. Ability to communicate tactfully with others. Completion of high school or basic education equivalency preferred. Computer literacy is a plus. Language Requirements: Ability to speak English clearly, distinctly and cordially with guests. Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers. Ability to speak additional languages such as Spanish, French or German preferred. Be able to compute basic arithmetic. Physical Requirements: Must be able to stand in the sun and endure external elements during work assignment. Long periods may be endured in hot humid outdoor environment. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. All employees must be physically able to participate in emergency procedures and drills. Full use and range of arms and legs as well as full visual, verbal, hearing abilities are required to receive and give instructions in the event of an emergency. Ability to lift and/or move up to 50 pounds. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
Aug 26, 2019
Full Time
Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
A/C Technician Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.  Position Summary:             Responsible to Assistant Site Engineer for operation, maintenance and repair of the ventilation, provision, galley and bar equipment, (where applicable) and all air conditioning equipment. Essential Duties & Responsibilities: Be advised that RCL places the highest value on the environment, and all Island employees shall do the same. Those assigned to this position shall work with superiors and subordinates to understand and comply with the company's environmental policies and be committed to safeguard the environment. He shall directly and immediately inform immediate Assistant Site Engineer of any environmental system does not function properly. Ensure that all ventilation, cooling, freezing equipment, cooling equipment and all air conditioning equipment is kept in full and proper working condition. Assist the Assistant Site Engineer in training of the personnel in his division in safety procedures and assigned duties. Assist the Assistant Site Engineer in proper maintenance and repair of all refrigerators, walk in coolers, cold water drinking fountains, mini-bar (with refrigerant gas), ice making machines. Assist the Assistant Site Engineer in the proper maintenance and condition of the Island safety systems: Hood fire suppression system and remote shut down and for all air-conditioning and ventilation ducts. Additional routines and work as assigned by Assistant Site Engineer.   Qualifications: Formal education within HVAC & Refrigeration. Minimum three years of experience within Industrial or Commercial Refrigeration, Heating, Ventilation and Air condition. Education or working experience within Automation & Electronics preferred. Have good mechanical skills, use of power tools and welding equipment preferred. Physical Demands: All island employees must be physically able to participate in emergency lifesaving procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency. Must be able to stand in the sun and endure external elements during work assignment. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Ability to lift and/or move up to 50 pounds. Work Environment: Office Outdoors may be required to walk in extreme humid and hot conditions. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
Aug 20, 2019
Full Time
Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
Lifeguard Perfect opportunities begin with Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas.  Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.  Position Summary: Monitoring and operating designated aquatic recreation spaces including, opening and closing while ensuring safety around the pool and beach areas. Set up and verify that supplies and equipment are available during operating hours, replenish and maintain as needed.. Interact with Guests and provide any directions/Guest service assistance. Assist with other departments as directed by Leadership based on skills and performance. This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards. Essential Duties and Responsibilities: All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s Royal Way Experience, SQM standards, USPH guidelines, environmental, and safety policies. Each Island employee may be required to perform other functions in various venues and throughout the Island In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow employees. Specific Duties: Perform rescue of guests in danger of drowning and be alert to accidents. Administer first aid, CPR, Oxygen and AED as needed. Monitor activities around aquatic and beach recreational facilities to prevent or preempt injuries and provide assistance to guests as and when required, while ensuring the well-being of guests within the area. Report and follow up with any accidents, injuries or incidents around the aquatic recreational and/or beach activities. Ensure the pool and beach areas are tidy, answer questions, enforce policies, rules and regulations in a polite yet confident manner. Ensure guest interactions are kept to a minimum while on watch to avoid distraction, at the same time providing a positive guest experience. Monitor and operate designated aquatic recreational spaces including, but not limited to; opening and closing procedures , monitoring pool locations, water attractions and general activities around the pool and beach areas. Work outdoors guarding aquatic recreational areas, which involves standing in the sun exposed to external elements throughout the day. Be fully lifeguard qualified and certified, and maintain company required qualifications and licenses. Participate in regular training, including but not limited to; Lifeguard training, CPR/First Aid, AED, recurring in-service training, re-certification, and any other as deemed appropriate from management. Set up and verify that supplies and equipment are available during operating hours and maintain as needed. Interact with Guests and provide any directions/Guest service assistance. Monitor communication with Lead Lifeguard and/or Lifeguard Management or other areas. Communicate with the Lifeguard Management and Island Management by radio in emergency situations or as deemed necessary. Assist with other duties as outlined by Leadership.   Any other reasonable request by Leadership including development and training classes. Attend emergency duties / drills as assigned in the ships Emergency Management Safety Plan. Perform other related duties as required. This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by management. Qualifications: Knowledge of principles and processes for providing customer and personalized service including needs assessment, problem resolution and achievement of quality service standards. Completion of high school or basic education equivalency required. Language Requirements: Have a good command of English to understand and enforce rules in a polite and effective manner. All employees must be able to communicate in the English language in order to understand and interpret procedures, including emergency instructions. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers, specifically in the event of an emergency. Physical Demands: Must be physically fit and able bodied to be trained as a lifeguard. Demonstrate the ability to swim 50 meters using freestyle or breaststroke without rest or touching the pool bottom, retrieve a 10 lb. weight from the deepest part of the pool and tread water for 1 (one) minute without use of of hands. Must be able to stand in the sun and endure external elements during work assignment. While performing the duties of this job, the shipboard employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. All employees must be physically able to participate in emergency lifesaving procedures and drills. Full use and range of arms and legs as well as full visual, verbal, hearing abilities are required to receive and give instructions in the event of an emergency. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
Aug 20, 2019
Full Time
Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
Island Doctor Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary: In addition to the general physician responsibilities on Coco Cay, the Island Doctor will provide administrative leadership to the shipboard Doctors and Nurses visiting the island. The Island Doctor will provide Medical care to all Guests and Crew members. The Island Doctor shall assist the site manager in all island health-related matters including outbreak prevention and illness reporting as required by international, national and company policies. The Island Doctor will be the leader that guides and oversees the medical management of Crew members living on the Island, under the supervision of the Director of Medical Operations and the wellness physicians. In order to consistently exceed guest expectations and provide the highest levels of services, additional duties and responsibilities may be assigned by the shore side medical operations leadership and site manager. Essential Duties & Responsibilities To be proficient in all aspects and able to perform all responsibilities of a Ship Doctor’s professional duties and lead by example, providing outstanding Medical care to Guests and Crew members. To train and provide clinical leadership and direction to the members of the island Code Alpha team To provide administrative coordination of the day-to-day functions and operation of the first aid stations, in collaboration the shipboard medical team while on Coco Cay. To act as a clinical resource and to be able to orient and train members of the shipboard medical team to operations while visiting the Island. To promote the confidentiality of all clinical and medical information and to ensure that all staff, at all times, understand the critical importance of maintaining confidentiality of patients’ medical information. To provide close oversight of medication and supplies ordering to ensure that the first aid stations are appropriately stocked, while ensuring that all budget guidelines and policies are followed. To provide oversight to the management of Island Crew member medical problems, including, but not limited to, promotion of Crew Wellness programs, scheduling and coordination of medical appointments and emergency medical “sign offs”. To provide administrative oversight of the process for reviewing Pre-Employment Medical Exams (PEME) and Re-Employment Medical Examinations (REME) to ensure that all such physical exams are complete in accordance to ILO guidelines. To ensure that the narcotics and controlled substances are secured, dispensed and accounted for in accordance with all applicable US federal statutes, Bahamian law and company policies. To supervise and complete annual inventory of medical supplies, medications and consumable items and ensure all expired medications are removed and properly disposed. To ensure that the routine preventative maintenance of all medical equipment is completed and that records of such work are kept on site for audit and documentation purposes. To ensure that defibrillator, critical life support, medical equipment and emergency bag checklists are completed as per company policies. To work collaboratively with the Site Manager and Port Captain to ensure that all applicable mandatory disease or illness reporting is performed on a timely and complete basis, as required by US federal statute, and international law as defined under the International Health Regulations and Bahamian regulations. To obtain permission from the Site Manager or Port Captain for any emergency purchases made outside the normal supplies requisition process. Other clinical and administrative duties as may be assigned by the Director of Medical Operations or Chief Medical Officer. The Doctor shall have an understanding of the Safety and Quality Management System (SQM) and carry out the policies and procedures appropriate for his/her position. Provide First-Aid instruction for island staff members, overseeing the operation, good order and cleanliness of the Medical Centers on Coco Cay. Provide Medical care for minor and major emergency situations for Guests, Crew members and Island personnel. It is the responsibility of the Doctor to stabilize ill patients, and to be aware of the resources available through the Help Line. It is the responsibility of all Doctors to become fully versed with the policies and procedures of the company as well as the particular requirements of the island. The Island Doctor will be familiar with management and documentation of Controlled Substance storage and destruction in accordance with standard procedures as outlined in SQM. When a ship is not visiting the Island the Island Doctor will hold office hours in accordance with the instruction of the Site Manager or Port Captain. When the Doctor receives a telephone call or otherwise becomes aware of a potentially serious medical issue outside established office hours, the contact or telephone call shall be followed-up by an "in person" visit with the patient. The Doctor may request to be escorted by member of island security team, and the all calls should then be documented accordingly in the medical records. The Doctor will test water samples delivered to the medical facility for this purpose, using the method designated by Public Health (such as Colisure) and maintain a log of test results. The Doctor must report any positive and negative findings immediately to site manager. The Doctor will maintain the medical records for all island staff members. Under circumstances where the Island Doctor learns of accident involving Island Crew members, the Island Doctor will report the matter to the Site Manager or Port Captain immediately, both verbally and in writing. Maintains Acute Gastroenteritis log for U.S.P.H. or any port health authorities and reports as required. Executes Code Alpha / Star Code procedures regardless of being on duty or not. Executes air and land evacuation procedures. Trains and leads stretcher teams and first-aid training for Island Crew members. Performs checks of emergency equipment and maintenance of all Medical Center equipment. Sterilizes surgical instruments. Properly disposes of hazardous wastes and used sharps (needles, syringes). Oversees cleanliness of the Medical Center in a clean and orderly fashion. Actively participants in Island Crew member education and training programs. Executes and has a good working knowledge SeaCare. Nature and Scope The Island Doctor will carry a two-way communication device or a hand-phone at all times, ready to respond to emergencies and keep a first response bag in his/her proximity at night. The incumbent must be able to work in a multi-cultural environment, and must also be able to adjust to changes in schedules, assignments and deadlines Required Documents upon Joining: Island Doctors must bring the following documents or their photocopies with them when they arrive to the Island: Medical School Diploma Advanced Cardiac Life Support, Basic Life Support and professional license certificates that are valid for the entire lengths of their contract. It is the responsibility of the Island Doctor to take the Continuing Medical Education courses and tests that are necessary to keep these licenses valid, along with any required post graduate credits. Qualifications: The requirements for Island Doctor include all of the requirements of a Ship Doctor. This includes a minimum of three years of experience in acute care medicine, such as Urgent Care, Emergency Medicine, Intensive Care or Cardiac Care. Attributes Must maintain a positive behavior with Guests and Crew members Must work well with Island team members Passionate about hospitality and customer driven service Must have a professional appearance and good hygiene Respect for all co-workers and guests Maintains decorum outside the Medical Centers to the highest standards Excessive alcohol intake is unacceptable Must be able to work seven days a week if requested Able to develop a camaraderie with team members Ability to live in close quarters, share limited space with other cabin-mates Physical Requirements While performing the essential functions of this job, all team members are required to stand; walk long distances; use hands to touch, handle or feel; reach with hands and arms; talk, hear, taste and smell. All positions require repetitive motion of bending, climbing, going up and down stairs and being able to lift up to 50 pounds. This job requires specific vision abilities to include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. All team members must be physically able to participate in emergency lifesaving procedures and drills. All positions require full use and range of arms and legs as well as full visual, verbal and hearing abilities to receive and give instructions in the event of an emergency including the lowering of lifeboats. All team members must be able to work within different temperature changes, both indoors and outdoors. This is a minimal description of duties. Other work requirements may be necessary and assigned as the company management sees fit. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
Aug 20, 2019
Contract
Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
HR Specialist Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.  Position Summary: Part of the Island Leadership team, the HR Specialist will support the HR manager in all facets of Human Resources Operations in Coco Cay including the implementation of strategic, tactical and operational goals.  As an HR Specialist you will understand the needs of the overall business and provide all the necessary assistance to the HR Manager to implement, optimize and lead best in class policies, procedures, systems and practices in all aspects of the employee lifecycle i.e. Communications, Organizational Design, Recruitment & Selection, Compensation & Benefits and Employee Relations. Essential Duties and Responsibilities: Understand all current and future recruitment targets and goals, including resource planning and headcount requirements. Manage and resolve complex employee relations issues. Conduct effective, thorough and objective investigations as required. Analyze trends and metrics in partnership with the Coco Cay HR Manager to develop solutions, programs and policies. Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Provide day-to-day performance management guidance to line staff (coaching, counseling, career development, disciplinary actions). Work closely with employees to improve work relationships, build morale, and increase productivity and retention. Provide HR policy guidance and interpretation Provide guidance and input on business unit restructures, workforce planning and succession planning. Identify training needs for business units and individual executive coaching needs. Participate in evaluation and monitoring of success of training programs. Serve as a strategic partner to the multiple functional leaders on site, implementing HR business objectives that align with the overall company plans and objectives. Partner with the HR organization in delivering employee milestone processes including performance and compensation planning. Participate on coaching business leaders and staff as required on performance management discussions, employee relations issues, discipline matters, and promotion / transfer / termination discussions. Provide compensation and benefits support, teaming with our global compensation team as required Collaborate with the various centers of excellence (compensation and benefits, talent acquisition, Learning and Development, HRIS) in various HR projects. Support annual succession and training planning. – aligned with the corporate L&D team to achieve business goals. Ensure that the highest quality onboarding experience is delivered for all employees, on a consistent basis.  Conducts new employee orientation program Cultivates Customer First Is an expert on our brand standards and is accountable for executing against them and holding others accountable for the same at all times Leadership skills Leads with Passion, Drive and Energy Exhibits professional leadership presence, positive energy and passion in all situations Accepts ownership for achieving results in all areas of accountability including environmental performance, ratings, expenses, USPH, Workplace Safety and employee satisfaction Financial Responsibilities: Ensure annual headcount budget targets are consistently met. Make appropriate recommendations for efficiency. Be able to analyze, interpret the financials set forth. Create recommendations based on historical data. Knowledge and Skills: Responsible for meeting or exceeding all KPIs that are directly influenced by this role Ensures service standards, Safety, Environmental and other company policies and standards are consistently maintained Supports team’s Public Health needs by assisting with the implementation of plans and programs (e.g. OPP; IPM; Water Safety Plan, including potable and recreational waters; Public Health. Supports safety through various activities such as participation in Drills. Qualifications: Degree in Human Resources Management or related discipline Minimum 4-5 years HR experience ideally in an international company Excellent communication and influencing skills across different geographical locations and cultures Have strong commercial and business acumen Ability to deliver in a matrix environment with a culture individual accountability and team performance Proven planning. attention to detail and project management skills Proven experience of leading all aspects of the employee lifecycle Proven contract negotiation and budget management experience Must have a thorough understanding of HR best practices Experience of managing, coaching and developing a team. Highly organized with ability to manage multiple priorities and consistently meet deadlines Ability to work in a high-pressure environment Strong administrative skills and working knowledge of computers, internet access and the ability to navigate within a variety of software packages such as Excel, Word, AMOS and other related programs Good communication/social skills. Ability to plan projects, assign priorities, resolve problems and to work without supervision. Excellent English reading and writing skills required All employees must be able to communicate in the English language in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers Physical Demands: While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. All employees must be physically able to participate in emergency lifesaving procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency. The employee must have the ability to lift and/or move up to 50 pounds. Work Environment: Environment on an Island, in an outdoor environment where high temperature and humid temperatures are experienced. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
Aug 20, 2019
Full Time
Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
Senior Lifeguard Perfect opportunities begin with Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.  Position Summary: Monitoring and operating designated aquatic recreation spaces including, opening and closing while ensuring safety around the pool and beach areas. Set up and verify that supplies and equipment are available during operating hours, replenish and maintain as needed. Interact with Guests and provide any directions/Guest service assistance. Assist with other departments as directed by Leadership based on skills and performance. This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards. Essential Duties and Responsibilities: All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s Royal Way Experience, SQM standards, USPH guidelines, environmental, and safety policies. Each Island employee may be required to perform other functions in various venues and throughout the Island In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow employees. Specific Duties: Perform rescue of guests in danger of drowning and be alert to accidents. Administer first aid, CPR, Oxygen and AED as needed. Monitor activities around aquatic and beach recreational facilities to prevent or preempt injuries and provide assistance to guests as and when required, while ensuring the well-being of guests within the area. Report and follow up with any accidents, injuries or incidents around the aquatic recreational and/or beach activities. Ensure the pool and beach areas are tidy, answer questions, enforce policies, rules and regulations in a polite yet confident manner. Ensure guest interactions are kept to a minimum while on watch to avoid distraction, at the same time providing a positive guest experience. Monitor and operate designated aquatic recreational spaces including, but not limited to; opening and closing procedures, monitoring pool locations, water attractions and general activities around the pool and beach areas. Work outdoors guarding aquatic recreational areas, which involves standing in the sun exposed to external elements throughout the day. Be fully lifeguard qualified and certified, and maintain company required qualifications and licenses. Participate in regular training, including but not limited to; Lifeguard training, CPR/First Aid, AED, recurring in-service training, re-certification, and any other as deemed appropriate from management. Set up and verify that supplies and equipment are available during operating hours and maintain as needed. Interact with Guests and provide any directions/Guest service assistance. Monitor communication with Lead Lifeguard and/or Lifeguard Management or other areas. Communicate with the Lifeguard Management and Island Management by radio in emergency situations or as deemed necessary. Assist with other duties as outlined by Leadership.   Any other reasonable request by Leadership including development and training classes. Attend emergency duties / drills as assigned in the ships Emergency Management Safety Plan. Perform other related duties as required. This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by management. Qualifications: Knowledge of principles and processes for providing customer and personalized service including needs assessment, problem resolution and achievement of quality service standards. Completion of high school or basic education equivalency required. Language Requirements: Have a good command of English to understand and enforce rules in a polite and effective manner All shipboard employees must be able to communicate in the English language in order to understand and interpret procedures, including emergency instructions. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers, specifically in the event of an emergency. Physical Demands: Must be physically fit and able bodied to be trained as a lifeguard. Demonstrate the ability to swim a minimum of a 500 meter swim, 3-5 minutes water tread without use of hands and be able to dive 3-4 meters to ocean floor if needed. Must be able to stand in the sun and endure external elements during work assignment. While performing the duties of this job, the shipboard employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. All employees must be physically able to participate in emergency lifesaving procedures and drills. Full use and range of arms and legs as well as full visual, verbal, hearing abilities are required to receive and give instructions in the event of an emergency. Ability to lift and/or move up to 50 pounds. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.  
Aug 20, 2019