Royal Caribbean LTD

Royal Caribbean International is known for driving innovation at sea and has continuously redefined cruise vacationing since its launch in 1969. Each successive class of ships pushes the envelope of what is possible on a cruise ship. Onboard, the global cruise line has debuted countless industry “firsts” – such as rock climbing, ice skating, surfing, and sky diving simulator at sea – to capture the imagination of families and adventurous vacationers alike.

Full Time
Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
Lifeguard Perfect opportunities begin with Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas.  Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.  Position Summary: Monitoring and operating designated aquatic recreation spaces including, opening and closing while ensuring safety around the pool and beach areas. Set up and verify that supplies and equipment are available during operating hours, replenish and maintain as needed.. Interact with Guests and provide any directions/Guest service assistance. Assist with other departments as directed by Leadership based on skills and performance. This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards. Essential Duties and Responsibilities: All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s Royal Way Experience, SQM standards, USPH guidelines, environmental, and safety policies. Each Island employee may be required to perform other functions in various venues and throughout the Island In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow employees. Specific Duties: Perform rescue of guests in danger of drowning and be alert to accidents. Administer first aid, CPR, Oxygen and AED as needed. Monitor activities around aquatic and beach recreational facilities to prevent or preempt injuries and provide assistance to guests as and when required, while ensuring the well-being of guests within the area. Report and follow up with any accidents, injuries or incidents around the aquatic recreational and/or beach activities. Ensure the pool and beach areas are tidy, answer questions, enforce policies, rules and regulations in a polite yet confident manner. Ensure guest interactions are kept to a minimum while on watch to avoid distraction, at the same time providing a positive guest experience. Monitor and operate designated aquatic recreational spaces including, but not limited to; opening and closing procedures , monitoring pool locations, water attractions and general activities around the pool and beach areas. Work outdoors guarding aquatic recreational areas, which involves standing in the sun exposed to external elements throughout the day. Be fully lifeguard qualified and certified, and maintain company required qualifications and licenses. Participate in regular training, including but not limited to; Lifeguard training, CPR/First Aid, AED, recurring in-service training, re-certification, and any other as deemed appropriate from management. Set up and verify that supplies and equipment are available during operating hours and maintain as needed. Interact with Guests and provide any directions/Guest service assistance. Monitor communication with Lead Lifeguard and/or Lifeguard Management or other areas. Communicate with the Lifeguard Management and Island Management by radio in emergency situations or as deemed necessary. Assist with other duties as outlined by Leadership.   Any other reasonable request by Leadership including development and training classes. Attend emergency duties / drills as assigned in the ships Emergency Management Safety Plan. Perform other related duties as required. This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by management. Qualifications: Knowledge of principles and processes for providing customer and personalized service including needs assessment, problem resolution and achievement of quality service standards. Completion of high school or basic education equivalency required. Language Requirements: Have a good command of English to understand and enforce rules in a polite and effective manner. All employees must be able to communicate in the English language in order to understand and interpret procedures, including emergency instructions. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers, specifically in the event of an emergency. Physical Demands: Must be physically fit and able bodied to be trained as a lifeguard. Demonstrate the ability to swim 50 meters using freestyle or breaststroke without rest or touching the pool bottom, retrieve a 10 lb. weight from the deepest part of the pool and tread water for 1 (one) minute without use of of hands. Must be able to stand in the sun and endure external elements during work assignment. While performing the duties of this job, the shipboard employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. All employees must be physically able to participate in emergency lifesaving procedures and drills. Full use and range of arms and legs as well as full visual, verbal, hearing abilities are required to receive and give instructions in the event of an emergency. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! RCL is an Equal Employment Opportunity employer.
Jan 17, 2019
Full Time
Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
Bar Island Attendant Perfect opportunities begin with Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.  Position Summary: The Bar Island Attendant is responsible for the preparation, support and service in the F&B venues as designated by the Venue Supervisor. To ensure full Island preparedness prior to a ship call day to ensure venues and kitchens are fully equipped with the appropriate flatware, equipment and utensils in clean, orderly and stocked condition. Responsible for supporting bar and service operations by performing the following essential duties and responsibilities. This position description in no way states or implies that these are the only duties to be performed by the Island employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards. Essential Duties and Responsibilities: All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s Royal Way Experience, SQM standards, USPH guidelines, environmental, and safety policies. Each Island employee may be required to perform other functions in various venues In accordance with Royal Caribbean International’s philosophy of The Royal Way, each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow employees. Maintains the cleanliness of the bar work areas and follows proper washing and sanitation of glasses, work areas, utensils, pantries, floors, equipment, etc. Washes worktables, walls, refrigerators, equipment and all related surfaces and counters. Sweeps and mops floor. Utilizes proper USPH sanitation procedures at all times. Segregates and removes trash and garbage and places it in designated containers. Steam cleans or hoses out garbage cans. Ensures an adequate supply of serve ware is on hand at all times. Retrieves supplies from central location and restocks as needed recording all Inventory depletion accordingly. Keeps ice bins stocked at all times. Retrieves ice from central location and restocks as needed. Collects and transports a variety of supplies between storage and work areas. Places items in the appropriate location in the bar. Participates with the bar staff in all activities required in opening and/or closing the bar. On call days assist in loading Bar stores from the ship to the Island as required. Support all shipboard Bar staff and supply equipment and stock as required. Restocking of venue provisions and record keeping of bar goods in the venues. Provide service to guests as required by the Venue Supervisor. Greets and escorts guests, where applicable to their assigned seats, or to available seating, per The Royal Way. Presents both food and beverage menus to guests, suggests dinner courses, appropriate wines and answers questions regarding menu and wine selections per The Royal Way. Makes recommendations to entice guests while meeting management goals to reduce particular inventory stock. Relays order to galley as required and serves courses from galley and beverages from various locations. Provides quality control of all food and beverage presentations. Garnishes and decorates items as required prior to serving. Enters food and beverage orders in the point-of-sale system. Responsible for maintaining cleanliness and integrity of assigned station including (but not limited to) table pieces, side stands and chairs. Observes guests to anticipate their needs, responds to any additional requests and determines when the food and beverage service has been completed. Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management. Actively follow ServSafe responsible service of alcoholic beverages. Demonstrates a passion for customer service excellence and understands the implications of cultural differences for service requirements. Follows all Royal Way Standards with regards to service including greeting and escorting guests, using guests’ names and observing guests to anticipate needs. Ensures complete guest satisfaction. Takes ownership for guest issues/concerns and follows up to ensure resolution. Always provides guests with alternatives and avoids using the word “No”. Demonstrates pride, passion and commitment to our Royal Way hospitality philosophy. Smiles when on duty; is always pleasant and upbeat. Attends meetings, training activities, courses and all other work-related activities as required. Qualifications: Successfully completes Royal Caribbean International’s Alcohol Awareness Training Tests (ServSafe) with a passing score, within 30 days of contract. Previous utility or cleaning experience in a 4 or 5 star restaurant, hotel, lounge, cruise ship etc. preferred. Ability to work independently and assess bar needs for restocking. Completion of high school or basic education equivalency preferred. Ability to identify bar glassware and bar supplies. Basic knowledge of bar equipment (blenders, flash blenders, ice machines). Ability to collect and transport supplies from various locations throughout the vessel. Completion of high school or basic education equivalency preferred. Ability to speak additional languages such as Spanish, French, German, Italian, or Portuguese is preferred. Language Requirements: Ability to speak English clearly, distinctly, and cordially with guests. Ability to speak additional languages such as Spanish, French, German, Italian, or Portuguese is preferred. Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors, and co-workers. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! RCL is an Equal Employment Opportunity employer.
Jan 17, 2019
Full Time
Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
Electronic Engineer Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.  Position Summary: All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s brand standards, SQM standards, USPH guidelines, environment, and safety policies. In accordance with Royal Caribbean International’s philosophy, The Royal Way, each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow employees and/or in the presence of guest contact and employee areas. This position description in no way states or implies that these are the only duties to be performed by the Island employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards. Essential Duties and Responsibilities: Responsibility for the maintenance of the installations/equipment-listed below should be assigned to the Electronic Engineer, in their specific job descriptions, as applicable although not limited to such systems as: Power Generator System Electronics Components Power Generator Switchboards/Switchgears Electronics Components Incinerator, WWTP and R.O System Electronics Components Island Music System. CCTV (Surveillance Camera) System. Heavy Equipment’s and Vehicles Electronics System All UPS systems including batteries. Fire Annunciator System Security X-ray and Archway Machines POS Machines and RFID Wristband Coordinate the repair and maintenance work. Make arrangements to comply with the requests from the other departments for assistance. He shall ensure the necessary safety measures are taken to protect personnel and property. Ensure that that Site Engineer is informed when work is required on High Voltage Systems. Site Engineer shall be responsible for completing the high voltage ‘Permit to Work’ and ensuring that safety procedures and working practices are in accordance, as a minimum, with the ‘High Voltage Working Instructions and Conditions’. RCL places the highest value on the environment, and all employees shall do the same. Those assigned to this position shall work with superiors and subordinates to understand and comply with the company's environmental policies and be committed to safeguard the environment. He shall directly and immediately inform his immediate superior if any environmental system does not function properly. Knowledge and Skills : Knows our brand standards and is accountable for executing against them at all times; holds others accountable for delivering against the standards Drives guest satisfaction by serving as the environmental ambassador Interfaces with waste vendors and port agents, as needed; this may include conducting waste vendor due diligence surveys and site inspections at the request of Environmental Stewardship. Exhibits professional leadership presence, positive energy and passion in all situations Accepts ownership for achieving results in all areas of accountability including environmental performance, ratings, expenses, USPH, Workplace Safety and employee satisfaction Responsible for meeting or exceeding all KPIs that are directly influenced by this role Ensures service standards, Safety, Environmental and other company policies and standards are consistently maintained Supports team’s Public Health needs by assisting with the implementation of plans and programs (e.g. OPP; IPM; Water Safety Plan, including potable and recreational waters; Public Health. Supports safety through various activities such as participation in Drills Ability to interpret architectural plans and have experience with: AMOS Maintenance Systems Communication Systems Computers/Networks Integrated Alarm, Monitoring and Control Systems Fire Alarm Systems Large Machinery Automation Systems Financial Responsibilities: Budget review and expense management Qualifications: Must possess the following Licenses / Training / Certificates / Experience: Education as Electrical or Electronic Engineer Well documented experience from marine electronics installations Basic Safety Training in accordance with the STCW-95 requirements Advance Fire Fighting Training Course in accordance with the STCW-95 requirements Bachelor of Science in Electrical/Electronic Engineering (or equivalent 4-year university degree preferred) Experience from Cruise Ships / Large Passenger Ships Self-motivated with a strong work ethic and ability to work in multicultural environment Ability to demonstrate an understanding of environmentally related engineering equipment and systems Highly organized with ability to manage multiple priorities and consistently meet deadlines Strong administrative skills and working knowledge of computers, internet access and the ability to navigate within a variety of software packages such as Excel, Word, AMOS and other related programs Good communication/social skills. Ability to plan projects, assign priorities, resolve problems and to work with out supervision. Excellent English reading and writing skills required All employees must be able to communicate in the English language in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers Physical Demands: While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. All employees must be physically able to participate in emergency procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency The employee must have the ability to lift and/or move up to 50 pounds. Work Environment: Environment on an Island in an outdoor environment where high temperature and humid temperatures are experienced. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! RCL is an Equal Employment Opportunity employer.
Jan 17, 2019
Contract Worker
Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
Driver Perfect opportunities begin with Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas.  Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.  Position Summary: Duties will include utilizing forklifts, tractors and trolleys to streamline loading and unloading process from the designated vessel along with transporting goods to designated destination on call days. To ensure that safety is paramount at all time when moving any vehicle at any time. Driving of guest trams may also be required in which case this would be a guest facing position. The Driver position is one that should possesses a dynamic outgoing demeanor with a passion for delivering industry leading service while demonstrating exemplary skills. This role establishes and drives a positive working environment and focuses on the Guest Experience while operating with optimum Safety with of our guest and fellow colleagues in mind. Leading by example at the Front of House on a call day this is a position that requires the ability to be engaged with guests with a friendly disposition while ensuring paramount safety of guests and employees. This position description in no way states or implies that these are the only duties to be performed by the Island employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s Royal Way Experience, SQM standards, USPH guidelines, environmental, and safety policies. Each Island employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow employees.   Essential Duties and Responsibilities: Duties will include utilizing forklifts, trolleys, tractors, golf carts and trucks to streamline loading and unloading process along with transporting goods to designated destination on call days. Critical to a successful operation is the preparation and sequencing of provisions, staging of carts in a pre-determined order. To ensure a smooth and safe transfer of all good from ship to site and vice versa. Follow instructions of the Team Lead Operations at all times to ensure a safe environment at all times while operating on the pier. Prior to ship arrival, ensure all vehicles are staged, provision trailers, tractors, loading platforms, forklift trucks and gangways, trucks. Ensure gangways are ready for loading as instructed by the ships staff and stored securely at the close of a call day. Pallets are staged in loading order with a maximum height range of 48 – 54” . Pallets are only to be moved when deemed safe. All Provisions are safely loaded onto trucks and trolleys in sequence and driven to their designated locations. When operating on the pier all areas are to be cordoned off for safety. No unauthorized carrying of personnel on provision vehicles or trolleys, No use of phone while driving. To actively participate in the reporting of maintenance, safety and operation of the forklifts, provision vehicles, tractors and trolleys and guest trams. Understands, applies, and enforces environmental policies and procedures concerning such functions as collections, sorting and disposal of solid wastes and use of chemicals associated with cleaning. To comply with all company policies and programs concerning safety, environmental protection and occupational accidents. Attends meetings conducted by the Site Management also training activities, courses and all other work-related activities as required. Personal appearance, personal hygiene and uniform appearance are at all times in accordance with company policy. Participate in all mandatory training related to the Company Philosophy and Guest Service needs. Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to perform any other job-related duties as assigned by Management. Be knowledgeable regarding all facets of the Island all activities and have the ability to be able to make recommendations for guests. Always carry island maps and be prepared to answer questions from the guest. Knowledge and Skills: Ability to speak English clearly, distinctly and cordially with guests. Ability to drive forklift operation with precision within limited space after training certification. Ability to drive all vehicles safely and precisely. A friendly disposition with the ability to converse with our guests. Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the island operation. Physical Demand: While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste and smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. All island employees must be physically able to participate in emergency procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency. Qualifications: A minimum of two (2) years related experience and/or training. Completion of high school or equivalent. Must hold a Certificate of completion for Fork Lift Driving (certification provided) and a clean vehicle license and proof to have good eye sight. Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the island operation. Work Environment: While performing the duties of this job, the employee will regularly be subject to extreme heat, very hot and humid conditions. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! RCL is an Equal Employment Opportunity employer.
Jan 17, 2019
Full Time
Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
Senior Lifeguard Perfect opportunities begin with Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.  Position Summary: Monitoring and operating designated aquatic recreation spaces including, opening and closing while ensuring safety around the pool and beach areas. Set up and verify that supplies and equipment are available during operating hours, replenish and maintain as needed. Interact with Guests and provide any directions/Guest service assistance. Assist with other departments as directed by Leadership based on skills and performance. This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards. Essential Duties and Responsibilities: All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s Royal Way Experience, SQM standards, USPH guidelines, environmental, and safety policies. Each Island employee may be required to perform other functions in various venues and throughout the Island In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow employees. Specific Duties: Perform rescue of guests in danger of drowning and be alert to accidents. Administer first aid, CPR, Oxygen and AED as needed. Monitor activities around aquatic and beach recreational facilities to prevent or preempt injuries and provide assistance to guests as and when required, while ensuring the well-being of guests within the area. Report and follow up with any accidents, injuries or incidents around the aquatic recreational and/or beach activities. Ensure the pool and beach areas are tidy, answer questions, enforce policies, rules and regulations in a polite yet confident manner. Ensure guest interactions are kept to a minimum while on watch to avoid distraction, at the same time providing a positive guest experience. Monitor and operate designated aquatic recreational spaces including, but not limited to; opening and closing procedures, monitoring pool locations, water attractions and general activities around the pool and beach areas. Work outdoors guarding aquatic recreational areas, which involves standing in the sun exposed to external elements throughout the day. Be fully lifeguard qualified and certified, and maintain company required qualifications and licenses. Participate in regular training, including but not limited to; Lifeguard training, CPR/First Aid, AED, recurring in-service training, re-certification, and any other as deemed appropriate from management. Set up and verify that supplies and equipment are available during operating hours and maintain as needed. Interact with Guests and provide any directions/Guest service assistance. Monitor communication with Lead Lifeguard and/or Lifeguard Management or other areas. Communicate with the Lifeguard Management and Island Management by radio in emergency situations or as deemed necessary. Assist with other duties as outlined by Leadership.   Any other reasonable request by Leadership including development and training classes. Attend emergency duties / drills as assigned in the ships Emergency Management Safety Plan. Perform other related duties as required. This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by management. Qualifications: Knowledge of principles and processes for providing customer and personalized service including needs assessment, problem resolution and achievement of quality service standards. Completion of high school or basic education equivalency required. Language Requirements: Have a good command of English to understand and enforce rules in a polite and effective manner All shipboard employees must be able to communicate in the English language in order to understand and interpret procedures, including emergency instructions. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers, specifically in the event of an emergency. Physical Demands: Must be physically fit and able bodied to be trained as a lifeguard. Demonstrate the ability to swim a minimum of a 500 meter swim, 3-5 minutes water tread without use of hands and be able to dive 3-4 meters to ocean floor if needed. Must be able to stand in the sun and endure external elements during work assignment. While performing the duties of this job, the shipboard employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. All employees must be physically able to participate in emergency lifesaving procedures and drills. Full use and range of arms and legs as well as full visual, verbal, hearing abilities are required to receive and give instructions in the event of an emergency. Ability to lift and/or move up to 50 pounds. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! RCL is an Equal Employment Opportunity employer.  
Jan 17, 2019
Full Time
Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
Site Nurse Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.  Position Summary: All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s brand standards, SQM standards, USPH guidelines, environment, and safety policies. In accordance with Royal Caribbean International’s philosophy, The Royal Way each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow employees and/or in the presence of guest contact and employee areas. This position description in no way states or implies that these are the only duties to be performed by the Island employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards. To be proficient in all aspects and able to perform all responsibilities of an Island Nurse’s professional duties and lead by example in the provision of outstanding nursing care to guests and employees Essential Duties and Responsibilities: To promote the confidentiality of all clinical and medical information and to ensure that all staff, at all times, understand the critical importance of maintaining confidentiality of patient medical information. To provide close oversight of medication and supplies ordering to ensure that the medical center is appropriately stocked, while ensuring that all budget guidelines and policies are followed. To ensure that the narcotics and controlled substances are secured, dispensed and accounted for in accordance with all applicable US federal statutes and company policies. To supervise and complete annual inventory of medical supplies, medications and consumable items and ensure all expired medications are removed from the medical To ensure that the routine preventative maintenance of all medical equipment is completed and that records of such work are kept on board for audit and documentation purposed. To ensure that defibrillator, critical life support, medical equipment and emergency bag checklists are completed as per company policies. Cooperate with the GM in the different aspects of intelligent budget management and expenses for the Medical Center. Provide nursing care for minor and major emergency situations for passengers and employees The Nurses need to do a triage of every patient. It is the responsibility of the Nurse to immediately inform the GM when she finds or suspects that a patient has a life threatening condition or has any abnormality in the vital signs.   Nurses have a variety of administrative responsibilities in relation to care of guests and crew and management The Nurse will have responsibility for the preparation and maintenance of medical logs, crew medical records and reports. The Nurse must prepare for the Doctor's review and signature the following: Daily Illness Log - Crew and guest Sick Lists; Log of Shoreside Medical Referrals; Infectious Disease and Diarrhea Log; Narcotic Count Log; and, Medical Supplies Usage/Consumption Report. The Nurse must also assist in maintaining a proper inventory level of pharmaceutical and medical supplies, and prepare requisitions as needed for the GM signature. The Nurse must ensure that all expired medications are removed from the shelves and are disposed of according to environmental policies or, if applicable, return them to the vendor in case that a medication has any refund value. The GM will require daily inspection and testing of all battery operated equipment in the Medical Facility including the EKG, defibrillation equipment, resuscitator and the like. The Nurse will be instructed to discharge the capacitors of the defibrillator on a daily basis to assure proper working order. The Nurse will maintain a log of all weekly and daily equipment inspections. Test the water samples delivered to the medical facility for this purpose using the method designated by Public Health (such as Colisure) and maintain a log of test results. . Maintain current medical records for all employees The Nurse's daily work schedule is determined by the Doctor. The duties may include the following: Seeing patients Conducting water tests throughout the island on a rotational basis. Ordering medication, supplies and stationery. Checking and cleaning equipment. Preparing daily, weekly and monthly logs, reports, and forms as necessary. Submitting necessary completed forms to shoreside. Respond to Emergency Medical Office Hours on a call day from the time the first guest arrives on site until the last guest leaves – usually 7:30 a.m. – 4:30 p.m. Maintains Guest illness logs and medical notes. Completes all paperwork associated with various medical situations. Maintains injury logs and fill out accident reports. Maintains Acute Gastroenteritis log for U.S.P.H. or any port health authorities and reports as required. Executes air and land evacuation procedures. Trains and leads stretcher teams in Fire and drills, and first-aid training Obtain and tests water samples and cultures for growth of Coliform organisms. Performs weekly checks of emergency equipment and maintenance of all Medical Center equipment. Sterilizes surgical instruments. Orders medical supplies and equipment. Maintains proper levels of inventory through us of the AMOS ordering system. Maintains current medications in lifeboat canisters once yearly. Provides first aid supplies for first aid boxes. Properly disposes of hazardous wastes and used sharps (needles, syringes). Oversees and maintains cleanliness of the Medical Center in a clean and orderly fashion. Actively participants in Crewmember education and training programs. Maintains records and narcotic counts. Ensures confidentiality of medical information. Properly fills out and distributes all forms associated with the medical department. Executes and has a good working knowledge of all paperwork associated with the operations of the Medical Center Other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position. Nurses respond to all codes even when they are off duty. Nature & Scope: The Nurse on duty will, at all times, carry a two-way communication device or a hand phone, ready to respond to emergencies. The incumbent must be able to work in a multi-cultural environment; also, must be able to adjust to changes in schedules, assignments and deadlines. Financial Responsibilities: Communicate purchasing needs with the General Manager and review and maintain the budget set forth Knowledge and Skills: Must maintain a positive behavior with Guests and Employees Must work well with Medical Center team members Passionate about hospitality and customer service driven Must have a professional appearance and good hygiene Respect for all co-workers and guests Maintains decorum outside the medical center to the highest standards. Excessive alcohol intake is unacceptable. Pride in your work by creating positive energy, excitement and fun Able to work 7 days a week Demonstrate positive behaviors; smiling, being polite and courteous Able to develop a camaraderie with team members Qualifications: Current, and in good standing, Registered Nurse licensing. Minimum of three (3) years post-graduate clinical training is required in the fields of Emergency Room, Intensive Care Unit, Cardiac Critical Care Unit, Surgery, Anesthesia or Trauma Unit. Intermediate to Advanced verbal and written level of English is required. Minimum of one year practical work experience in Advanced Cardiac Life Support is required. Minimum of one year experience working in the Emergency Department, Intensive Care or Coronary Care Unit is required. Minimum of one year experience performing Basic Life support until the physician arrives is required. Must provide a chronology of all medical activities since graduation from nursing school. Ample experience in shipboard nursing Education: Bachelor of Science in Nursing or foreign equivalent is required. Valid nursing license from Country or State/Province of origin is required. Current certification in Advanced Cardiac Life Support within one year of application, with renewal of Advanced Cardiac Life Support certification every two years from a recognized educational institution, is required. Language Requirements: Ability to speak English clearly, distinctly and cordially with guests. Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers. Physical Demands: While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. All employees must be physically able to participate in emergency procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency The employee must have the ability to lift and/or move up to 50 pounds. Work Environment: Environment on an Island is an outdoor environment where high temperatures and humidity are experienced. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! RCL is an Equal Employment Opportunity employer.
Jan 10, 2019
Full Time
Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
General Worker   Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.  Essential Duties and Responsibilities: All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s brand standards, SQM standards, USPH guidelines, environment, and safety policies. In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow employees and/or in the presence of guest contact and employee areas. General Worker who may be assigned to various stations, including but not limited to yard, bar, kitchen, restroom, garbage, etc. Daily cleaning of all facilities and yard using applicable checklist. Empties and cleans all wastebaskets/garbage bins. Maintains a proper stock of supplies for daily use in assigned facility and ensures all dispensers are filled. On ship days monitors and checks assigned facilities regularly (at least every 20-30 minutes or as needed). Assigned facility to be cleaned the night prior to ship days and rechecked in the morning prior to the arrival of guests. Notifies Site Supervisor concerning need for repairs, adjustments or improvements or corrections. Maintains equipment used for completing a task. Maintains a safe and sanitary environment for guests and fellow employees. Sanitize daily and complete sanitation logs. Rakes the areas around assigned station. Picks up and bags garbage and debris. Knowledgeably answers questions about ship’s schedules, travel routes, and ship’s services when asked by guests during the course of performing his duties in public areas, exercising “aggressive friendliness” every time he has guest contact. Ensures personal appearance, personal hygiene and uniform appearance are at all times in accordance with Company Policy. Understand and can apply in work practices environmental policies and procedures concerning such functions as collection, sorting and disposal of solid wastes and use of chemicals associated with cleaning. Other duties may be assigned Qualifications: High School or equivalent. A minimum of six months related experience and/or training in the related field. Ability to read and interpret English language documents. Language Requirements: Ability to read and interpret English. Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to write routine reports in English. Physical Demands: While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste and smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. All island employees must be physically able to participate in emergency lifesaving procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency. Work Environment: While performing duties of this job, the employee may be required to walk outdoors in extreme humid and hot conditions.
Jan 09, 2019
Full Time
Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
Executive Sous Chef Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.  Position Summary: Reports directly to the Food and Beverage Director and manages the activities of all Island Venues for both Front and Back of House engaged in preparing and cooking soups, meats, vegetables, desserts, and other foods tuffs served in a variety of dining venues overseeing a team from both the Island and Shipboard. This position description in no way states or implies that these are the only duties to be performed by the Island employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards. Essential Duties and Responsibilities: Manages and coordinates performing the following essential duties and responsibilities. All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s Royal Way Experience, SQM standards, USPH guidelines, environmental, and safety policies. Each Island employee may be required to perform other functions in various venues In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow employees. Specific Duties: Each culinary employee reports to their workstation assignment on time and properly groomed and dressed according to Royal Caribbean International’s The Royal Way. Manages the financial aspects of the assigned food operation, including the successful identification of expense reduction through cost control. Records and review the production and operational data on specified forms. Analyzes operational problems such as over production, wastage, pilferage, and establishes controls. Reviews the food requests against production levels to determine appropriate needs and approves amounts accordingly. Prepares a variety of reports and correspondence utilizing Company and or personal computer system and equipment., control production quantity, develop crew member and communicate to shore side support team. On a daily basis, meets with the Food and Beverage Director to review the requirements of the day’s meals and timeframes for restaurant service. Forecast menu planning, special events, itinerary changes, to estimate food and time requirements to ensure speed and efficiency. Meets with the team to review daily special requests and special event. Review guest comments on all food and service related dining experience, make notes of all complains and offer revisions and improvements. Maintains food cost at reasonable levels without affecting quality of set standards. Reviews and approves the food requisitions on designated workstations and works with the Inventory team to ensure the Island provisions are requisitioned in correct quantities, within acceptable time frames and in accordance with established control procedures operation. Observes and evaluates employees and work procedures to ensure sufficient food items are prepared, set up and presented according to set Corporate Culinary Standard. Create appropriate standards and SOP’s for all Island venue operations for the new A Perfect Day expectation. Instrumental in training of all Culinary Employee, from Commis to Sous Chefs for proper skill and service. Conducts training, consisting of but not limited to new recipes, cooking techniques, proper use of equipment, safety, deep fat fryer, USPH & HACCP, OPP protocols & knowledge. Provides on-the-job training by strengthening their current performance and preparation for possible advancement on available upper positions. Tests equipment to ensure accuracy of temperature gauges, heating or cooling elements and more. Reports all malfunctions and requests for necessary repairs and ensure follow up. Collaborate with the Site Maintenance team the status of preventive maintenance for all galley equipment. Ensures the workstation teams prepare food items consistently of high culinary standards and in accordance with Set Corporate Culinary Standards, regarding taste, consistency and attractive presentation. Conducts and monitors USPH and HACCP inspections to ensure highest in compliance standard for sanitation and cleanliness in every work station. Monitor workstations and staff for adherence to those procedures. Ensure Team knowledge and knows how to use the appropriate HACCP logs as a means of food safety control. Constantly train & coach culinary team members in regards to, correct storage by following FIFO and utilization of over production in the assigned area. Initiate daily spot check of internal food storage- dry, cold and frozen. Layout and establish dynamic work schedule that matches the service needs for each and all venues. Maximize the use of available work force, incurred productivity of assigned par level and fund a work schedule complying with the flag state requirements regarding work and rest hours. Recommends measures to improve work place safety procedures, employee performance, knowledge and development, promote cross training within workstations and engaged them to all training provided by the company. Attends meetings, training activities, courses and all other work-related activities as required. Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Shipboard employees will be required to perform any other job related duties assigned by their supervisor or management. Qualifications: Proof of Chef Apprenticeship completion or equivalency. Six years’ experience in cooking and preparing food in a 4 star hotel, restaurant or high volume food service facility. Written references from former employers are required. Ability to read, interpret and demonstrate the preparation of recipes for all basic meat, fish, sauce and side dishes according to Royal Caribbean International’s The Royal Way. The demonstration includes advanced cooking methods such as braise, sauté, broil and grill and the use of a variety of knifes to slice, dice, chop, julienne, etc. Extensive knowledge of food handling procedures with regard to public health standards. Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the entire food service operation. Ability to communicate tactfully with, department heads, coworkers and other employees to resolve problems and negotiate resolutions. Demonstrated aptitude for the financial aspects of a food operation, including the successful identification of expense reduction through cost control. Demonstrated aptitude for the management of headcount within assigned area, as it relates to and supports the business needs of the vessel. Knowledge of principles and processes for providing customer and personal service including needs assessment, problem resolution and achievement of quality service standards. Knowledge of policies and practices involved in the human resources function. Ability to manage the international staff in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or terminate employment. Working knowledge of computers, internet access, and the ability to navigate within variety software packages such as Excel, Word, and PowerPoint. Completion of high school or basic education equivalency preferred Language Requirements: Have a good command of English to understand and enforce rules in a polite and effective manner. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers. All employees must be able to communicate in the English language in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers. Physical Demands: Must be able to stand in the sun and endure external elements during work assignment. Long periods may be endured in hot humid outdoor environment While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. All employees must be physically able to participate in emergency procedures and drills. Ability to lift and/or move up to 50 pounds Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! RCL is an Equal Employment Opportunity employer.
Jan 09, 2019
Full Time
Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
Inventory Manager Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.  Position Summary: The Inventory Manager Operations should possess a dynamic outgoing demeanor with a passion for delivering industry leading service while demonstrating exemplary skills. This role establishes and drives a positive working environment and focuses on the Guest and Internal Experience while operating with optimum Safety. This position is responsible for managing all functions related to inventory management including, but not limited to; planning, forecasting, ordering, loading, receiving, storing, inventorying, requisitioning, issuing, and controlling of all Island Hotel and Food and Beverage inventoried and non-inventoried products. Responsible for proper management of the Inventory Organization in order to implement and execute best practices in inventory control procedures and processes as per company’s SQM policies. Responsible for the overall maintenance of all Hotel and Food and Beverage storerooms and for ensuring compliance of USPH regulations and guidelines. Accountable for ensuring cost effectiveness and compliance of target levels. Support the inventory team to fulfill and complete all initiatives related to loading and storing of inventoried items. Essential Duties and Responsibilities: All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards. In accordance with the Company's Service and Etiquette Philosophy program, each employee shall conduct oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow Island employees, in the presence of guests or in crewmember areas. This position description in no way states or implies that these are the only duties to be performed by the Island employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards Responsible for managing all inventory functions for Hotel, Food and Beverage inventoried and non-inventoried products. Responsible for managing all essential duties related to the ordering, loading, receiving, storing, inventorying and issuance of all Hotel, Food and Beverage products. Responsible for maintaining all Hotel and Food and Beverage storerooms clean, organized, and in compliance with USPH regulations and guidance. Responsible for ensuring proper rotation of merchandise using FIFO (first in – first out) procedures and for monitoring the shelf life of all products. Responsible for ensuring adherence of company’s policies for the ordering, loading, receiving, storing, inventorying, and issuance of all Hotel and Food and Beverage products. Responsible for reviewing Food and Bar Master Orders in conjunction with the F&B Manager and Executive Chef and for obtaining final approval and signature of corresponding orders before submission to Purchasing.   Responsible for the submission of Master Orders for all Hotel and Food and Beverage all items in accordance to company’s Ordering schedule. Responsible for maintaining proper on-hand inventory of all supplies following company’s established par levels. Responsible for making the necessary modifications to the Internal Requisitioning Timetables as a result of itinerary changes. Responsible for assuring that the Internal Requisitioning Timetables are followed for the disbursement of merchandise from the storerooms. Responsible for ensuring proper issuance of supplies from storerooms following company’s consumption par levels. Responsible for the reconciliation process of all Master Orders in the inventory system within 24 hours of completion of loading. Responsible for advising the F&B Manager and the Executive Chef of any Food and Beverage related receipt discrepancies during the loading process. Responsible for sending via e-mail to the respective Fleet Service Agent, within 48 hours of completing the loading, a copy of the Post Voyage. Discrepancy Report listing all receipt discrepancies. Responsible for entering and posting the required inventory adjustments in the inventory system due to receipt discrepancies, physical count discrepancies, spoilage, and breakage. Responsible for conducting unannounced storerooms spot check to ensure items are correctly stored in order to minimize deterioration and waste and to maximize storing and space efficiencies. Responsible for maintaining the Inventory Cycle Count schedule for all Hotel and Food and Beverage items. Responsible for providing the necessary ongoing training to subordinates on precautionary measures to avoid bodily injuries and/or damages to company’s property when using chemical and cleaning material. Responsible for managing and evaluating subordinates’ job performance to ensure compliance with SQM policies. Responsible for ensuring that subordinates follow their schedules and perform the required tasks as per position’s job description. Responsible for publishing performance metrics report relating to inventory accuracy, turnover, space utilization, order efficiency, and obsolescence. Responsible for reviewing, approving, and signing subordinates’ timecards. Responsible for education and compliance of Workplace Safety, Job Safety Analysis and IPM. This position description in no way states or implies that these are the only duties to be performed by the Island employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards. Financial Responsibilities: This position is responsible for direct cost containment through the proper purchasing and inventory of all supplies and equipment and is expected to maintain the budget. Assess risk and provide appropriate reporting the General Manager with regard to control, audit and audit procedures. Knowledge and Skills: Monitors and supervises the various assigned workstation functions. Monitors the assignment of duties and responsibilities of crewmembers. Observes and evaluates employees and work procedures to ensure quality standards and service are met. Makes recommendations regarding personnel actions such as new hire requests and discharges, to ensure adequate and continuous staffing. Inspects workstations, work areas, equipment, etc. to ensure efficient service and conformance to standards. Mentors, develops and provides on-the-job training to subordinates to strengthen their current performance and preparation for future advancement. Qualifications: Hiring Requirements: Bachelor degree in Business Administration. At least three (3) years’ experience in inventory, materials, and logistics management. Food and Beverage management experience in a large hotel, resort, cruise line, or compatible firm. Knowledge of policies and practices involved in the human resources function. Knowledge of public health standards (USPH) related to storeroom and management. Knowledge of chemical storage guidelines. Working knowledge of computers; proficient in Microsoft Office applications, mainly Excel and/or Access. Language Requirements: Ability to speak English clearly, distinctly and cordially with guests. Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers. Ability to speak additional languages such as Spanish, French or German preferred. Physical Requirements: Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency. Ability to lift and/or move up to 50 pounds. Work Environment: While performing duties of this job, the employee may be required to walk outdoors in extreme humid and hot conditions for extended periods of time. This is a position where duties are exercised outdoors and walking in sand and uneven surfaces will be required. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! RCL is an Equal Employment Opportunity employer.
Jan 09, 2019
Full Time
Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
F&B Venue Manager Perfect opportunities begin with Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in Miami, Florida.  Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.  Position Summary: The Venue Manager should possess a dynamic outgoing demeanor with a passion for delivering industry leading service while demonstrating exemplary problem resolution skills. The Venue Manager strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount. Leading by example and from the front of the house and responsible for all facets of the designated venue in a high paced fast service environment. This position description in no way states or implies that these are the only duties to be performed by the Island employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards. Essential Duties and Responsibilities: All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s Royal Way Experience, SQM standards, USPH guidelines, environmental, and safety policies. Each Island employee may be required to perform other functions in various venues In accordance with Royal Caribbean International’s philosophy of The Royal Way , each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow employees. Manages a team that excels in delivering industry leading service to our individual, international and group guests. Responsible for motivating, coaching, training, evaluating and tracking development on an individual and team level. Takes an active role in attending all meetings to speak and educate on these standards as a content expert. Responsible for leading a team of empowered individuals who will strive to deliver focused and extraordinary customer service, taking ownership and accountability for reacting to guest feedback and requests effectively and efficiently. Mentors, develops and provides both classroom-style and on-the-job training to team members to strengthen their current performance and preparation for succession planning. Develops new ways to enhance and enrich guest interaction and service. Observe and evaluates team members through open and honest feedback to ensure high quality standards are met. This should be done constantly both in formal evaluations and also informally while on the job. Provide feedback to the Site Management. Fully responsible for the opening, service and closing procedures of the designated venue. Support the shipboard teams in flawless delivery. Conduct full and comprehensive opening and closing inspections to ensure maintenance is at optimum performance. Is a visible front of house position and uses effective planning and time skills to properly balance front of house and essential administrative duties, ensuring all operational needs are met. Initiates meetings to address and resolve quality concerns. This position will encompass all operational training for all F&B Individuals as per instructed by the F&B Director and is a hands on role. Training Related to Guest experience, Public health, maintenance serve safe and guest services providing support and leadership where needed to establish and maintain consistent service and superior guest satisfaction and employee engagement. Venue Managers will periodically rotate through venues and may be asked to support all facets of the operation in a zone including Cabana Service. Financial Responsibilities To monitor expense management as directed by the F&B Manager. Knowledge and Skills:    Ability to read and write English, in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, managers and co-workers. Previous exposure to international environments strongly preferred. List specific knowledge and skills necessary to perform this job related to the Essential Duties and Responsibilities identified above Demonstrated leadership capabilities. Effective verbal and written communications skills. Computer literacy in word processing, spreadsheets, purchasing and maintenance systems, accounts payable, email, and Internet. Knowledge of the principles and processes involved in business and organizational planning, coordination and execution. This includes strategic planning, resource allocation, manpower modeling, leadership techniques and production methods. Ability to supervise an international staff in a positive and productive manner by motivating, developing and managing employees as they work. Ability to train and educate a team of International staff at all levels with the Department from Service training to all regulatory educate and training. Demonstrates a passion for customer service excellence and understands the implications of cultural differences for service requirement. Follows all Royal Way Standards with regards to service including greeting and escorting guests, using guests’ names and observing guests to anticipate needs. Ensures complete guest satisfaction. Takes ownership for guest issues/concerns and follows up to ensure resolution. Always provides guests with alternatives and avoids using the word “No”. Demonstrates pride, passion and commitment to our Royal Way hospitality philosophy Smiles when on duty; is always pleasant and upbeat. Achieves business results through the delivery of an exceptional customer service experience, never via the solicitation of ratings. Ensure safe operation of all Food & Beverage areas with a special focus on Public Health sanitation and hygiene, Injury Prevention, Safe and responsible alcohol service. Maintains and updates all personnel records. Monitors & update personnel vacation schedules. Qualifications: Completion of high school or equivalent. A minimum of two (2) years related experience and/or training in a Hospitality Environment, Hotel, preferably as a Manager leading a team Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the island operation. Flexibility to manage, focus, direct and encourage a positive, dynamic, diverse guest services operation by navigating through a changing work environment Knowledge of principles and processes for providing exemplary customer and personal service including needs assessment, problem resolution and achievement of quality service standards. Working knowledge of computers, internet access, and the ability to navigate within a variety of software packages such as Microsoft Office.  Physical Demands: While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste and smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. All island employees must be physically able to participate in emergency lifesaving procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency. Work Environment: While performing duties of this job, the employee may be required to walk outdoors in extreme humid and hot conditions. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! RCL is an Equal Employment Opportunity employer.
Jan 09, 2019
Full Time
Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
Cook Assistant Commis Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary: The Cook Assistant Commis is responsible for preparing and cooking high quality foods according to Royal Caribbean International's recipe standard. Primarily assist the Chef de Partie and be capable of executing heavy production demand on a daily basis. This position description in no way states or implies that these are the only duties to be performed by the Island employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards. Essential Duties and Responsibilities: All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s Royal Way Experience, SQM standards, USPH guidelines, environmental, and safety policies. Each Island employee may be required to perform other functions in various venues In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow employees. Specific Duties: Each culinary Island employee reports to their workstation assignment on time and properly groomed and dressed according to Royal Caribbean International’s The Royal Way. This includes a clean uniform, name tag, Chef’s hat, apron, hair net for ladies, calibrated thermometer, neckerchief with gold color neck slide, company approved specified safety shoes and wearing appropriate PPE according to assigned tasks. In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence , each employee conducts one’s self in a professional and courteous manner at all times. This consists of physical and verbal interactions with Guests or fellow shipboard and island employees and/or in the presence of Guest contact, and employee areas. Collaborates with the assigned station-head, usually the Chef de Partie to review the requirements of the day’s meals and time frames for service. Practices at all times HACCP and onboard sanitation and hygiene standards, in compliance with ship’s international itinerary. Acquires proficiency in regards to onboard public health control plan to ensure all foods, served and prepared, are safe for consumption. Records food temperature, and prepares other required logs. Learns about OPP and practices common procedures to prevent outbreak. Works with assigned station team members or all others in a cooperative, productive and effective manner. Provide new employees a positive example and guidance on daily activities and familiarization of the work place. Knows and operates all equipment according to Company’s standard operating procedures. Adjusts thermostat controls to regulate temperature of refrigerators, ovens, broilers, grills, roasters, steam kettles, etc. Tests equipment to ensure accuracy of temperature gauges, heating or cooling elements, etc. Reports to station head all malfunctions and requests necessary repairs. Maintains cleanliness of all utensils and equipment in their assigned section, taking care not to splash water inside the electrical components to prevent damage. Handle carefully all equipment by placing them in the right storage areas and never allowing anything to drop onto the floor while transporting to other location. Report immediately to supervisor any equipment that is out of order or needs to be repaired. Pick up food items from the ship provision store and deliver food products to certain outlets. Remove empty cartons and boxes in the provision area and bring them to incinerator room. Practice correct garbage separation. Follow Island preparedness plan for all venues for ship call day Organize and prepare meals in place. Measures and mixes ingredients according to recipe to prepare soups, salads, gravies, desserts, sauces, and casseroles. Evaluate foods being cooked by tasting, smelling, and determining the correct food temperature by using a calibrated and sanitized thermometer. Works in various stations that prepare meat, fish, vegetables, and other foods for baking, roasting, broiling, grilling, braising, sautéing, steaming, etc. Perform multitask activities such as wash, peel, cut and shred fruits and vegetables. Butcher chicken, fish and shellfish. Cut, trim and bone meat prior to cooking or serving. Places food items, portions and garnishments in accordance with Royal Caribbean International’s corporate recipe standard. Ensure all foods on plates at Coco beach Club are correctly portioned and served uniformly. While working in front of the house or buffet areas must be able to explain ingredients in the menu and preparation techniques. While working at the company’s private destination, consider safety of one’s self, colleagues and guests. Be familiar with the nearest first aid station, location of safety equipment and routes around the island’s work station. Ensure to provide guests with professional and friendly service at all times. Responsible to secure Company property and food products brought to the island. Must work in best sanitary condition as applied onboard including standard of hygiene and cleanliness. Cleans workstations before and after meal preparation. Follows cleaning procedures for work surfaces, and all related equipment and utensils. Assembles workstation for the next meal preparation shift. This includes cleaning of food storage areas and refrigerators. Practice ergonomic exercise such as stretching before reporting for duty. Required to report first stage of illness or health disorder to immediate supervisors. Attends meetings, training activities, company culinary training course and all other work-related activities on time. Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management. Qualifications: Proof of cook apprenticeship completion or equivalency. Minimum 3 years kitchen experience in a 4 star hotel, restaurant or high volume food service facility. Ability to read, interpret, demonstrate culinary fundamentals and knife skills. Possesses sound knowledge of food handling procedures with regard to public health standards and kitchen cleanliness. Knowledge of food ingredients from international classical dishes. Ability to identify and operate common kitchen equipment such as grinders, deep fryers, ovens, Bain Marie, mixers, etc. Ability to work positively and cooperatively in a diverse team environment. Ability to communicate tactfully with others. Completion of high school or basic education equivalency preferred. Computer literacy is a plus. Language Requirements: Ability to speak English clearly, distinctly and cordially with guests. Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers. Ability to speak additional languages such as Spanish, French or German preferred. Be able to compute basic arithmetic. Physical Requirements: Must be able to stand in the sun and endure external elements during work assignment. Long periods may be endured in hot humid outdoor environment. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. All employees must be physically able to participate in emergency procedures and drills. Full use and range of arms and legs as well as full visual, verbal, hearing abilities are required to receive and give instructions in the event of an emergency. Ability to lift and/or move up to 50 pounds. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! RCL is an Equal Employment Opportunity employer.
Jan 09, 2019
Full Time
Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
Island Chief Security Officer Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.  Position Summary: The Chief Security Officer reports to the Staff Captain and is responsible for implementing the Island's Security Plan and policies as stated in the Security Manual of SQM and the Guest Conduct Policy. The Chief Security Officer must develop and implement procedures to ensure security obligations and policies are fulfilled; and are expected to contribute to the Global Security Department’s continuous improvement efforts. Essential Duties and Responsibilities: All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s The Royal Way, SQM standards, USPH guidelines, environmental, and safety policies. Each Island employee may be required to perform all functions in various service venues and throughout the Island. In accordance with Royal Caribbean International’s philosophy of  Anchored in Excellence , each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow Island employees and/or in the presence of guest contact and crew areas. The Chief Security Officer directly reports to the Staff Captain and coordinates Hotel Security activities closely with the Hotel Director. The Chief Security Officer is responsible for managing all Island security operations and for following and implementing security policies and guidance provided by the shore-side Global Security Department. The Chief Security Officer must also have an understanding of the Safety and Quality Management Program including his responsibilities in the Safety Organization according to the Emergency Plan and Station Bill; and an excellent understanding of Master's Rules and Regulations and Company Policies. The Chief Security Officer will work a regularly assigned schedule and is expected to otherwise be on-call for situations that may require his assistance. The Chief Security Officer is responsible for: Ensuring both the Island’s access AND guest security functions are successfully met; properly scheduling work and watch hours for security personnel to meet security obligations; maintaining all security equipment; preparing all required security documentation and reports; administering the Island’s key system; conducting security inspections of crew quarters; fulfilling the security training needs of all Island’s personnel; attending training activities as required; and ensuring that AMOS records are properly maintained. The Chief Security Officer must maintain close communication with the Staff Captain and work closely with the Global Security Department to continuously improve fleet security. The Chief Security Officer is expected to follow RCL policies that require the immediate notification of Miami personnel of all criminal allegations involving crew or guests. When directed, the Chief Security Officer shall assist other Island officers in firefighting and lifesaving activities and training; and will be involved in the implementation and improvement of the accident prevention and environmental protection programs in cooperation with the Chief Officer Safety and the Environmental Officer. In cooperation with other department heads/Group Leaders and supervisors, the Chief Security Officer shall arrange for training related to general crew security awareness, alcohol and drug abuse. Attends meetings, training activities, courses and all other work-related activities as required. Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the Island employee occupying this position. Island employees will be required to perform any other job-related duties assigned by their supervisor or management. Qualifications: A Chief Security Officer is expected to be a highly skilled manager with security experience and a demonstrated understanding of how to successfully direct a dynamic security operation in a leisure environment. The Chief Security Officer should possess excellent leadership ability, organizational and communication skills, both verbal and written. Candidates are required to have five (5) years’ experience in at least one of the following areas; Army/Maritime/Aviation/Police or Hotel Security environment, with the ability to function in a multicultural corporate environment. The Chief Security Officer should have education/experience in counter terrorism and physical security which includes: Access control including anti-terrorist countermeasures, security screening methods and equipment operation (x-ray, metal detector, explosives/narcotics detection) Interpersonal skills that include strong communication and conflict resolution abilities Incident command, including first responder, scene and evidence preservation, investigation, interview and documentation Appropriate enforcement skills, including appropriate detention and physical search procedures Procedural knowledge, including familiarity with security-related civil and criminal law  The Chief Security Officer is also expected to demonstrate a high level of skill in protecting assets; crisis and emergency management, planning and response; contingency planning and the capability to organize investigations.  Managerial and organizational skills combined with literacy and knowledge of computers is very important for this position. The Chief Security Officer is expected to follow RCL policies that require the immediate notification of the CSO and Miami personnel of all situations which have caused or may cause a lessening of port security; in as much as any lessening of port security could impact future port calls by other RCL ships and ships of other cruise lines. The Chief Security Officer must maintain a thorough understanding of the ISPS code, Security Manual of SQM, his Island’s Security Plan and Port Facility Security Plans at his ports of call. Language Requirements: Ability to speak English clearly, distinctly and cordially with guests. Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers. Ability to speak additional languages such as Spanish, French, Italian, Portuguese, German or any other language is preferred. Physical Requirements: While performing the duties of this job, the Island employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. All Island employees must be physically able to participate in emergency lifesaving procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats. Ability to lift and/or move up to 50 pounds. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! RCL is an Equal Employment Opportunity employer.
Jan 09, 2019
Full Time
Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
Pool and Park Maintenance Technician Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.  Position Summary: All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s brand standards, SQM standards, USPH guidelines, environment, and safety policies. In accordance with Royal Caribbean International’s philosophy, The Royal Way each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow employees and/or in the presence of guest contact and employee areas. This position description in no way states or implies that these are the only duties to be performed by the Island employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards. Responsible for maintaining the water chemistry, quality, filtration, dosing and mechanical functions of all pool equipment (including but not limited to pumps, filter units, chemical dosing, recording equipment, etc.). Maintaining aqua systems to comply with all USPH maintenance and reporting requirements. Maintain all the pools and related machinery and equipment in good running condition. Exemplary document and recording skills. Daily Inspections with the Waterpark Manager of all Waterpark equipment and Facilities to check for any routine maintenance. Essential Duties and Responsibilities: Responsible for maintaining all pools, fountains, and associated technical equipment in working order. Including pipe and hose replacement as well as mechanical repairs, if required. Maintains all pool, and fountain water chemistry and operations reports required by USPH and SQM. Must have previous waterpark or Pool Technician experience Performs routine and unplanned maintenance required to keep all aqua venues fully operational. Report daily to the Staff Chief Engineer to make sure required aqua venues are ready to meet operational requirements. Coordinates with the proper authority for draining and refilling of pools Notifies the Staff Chief Engineer and Site Management immediately of the malfunction of any equipment that are safety, security and operational related issues. Attends meetings, training activities, courses and all other work-related activities as required. Performs related duties as required. Should have basic knowledge of repairman and plumbing activities and procedures. May be called upon to assist with these functions in emergencies or under certain circumstances. Performs routine and unplanned maintenance required to keep all aqua venues fully operational. Notifies management of the malfunction of safety, security and maintenance related issues. Updates, compiles, copies, distributes or maintains the following USPH required regulatory reports or logs: OPP/Vomit and Fecal Accident Sanitation Log, OPP Minimum Par Level Report , Monthly Meeting Minutes, Plant Maintenance Log, Critical Spare Parts List, Daily checks that the Pool Logs are timely and accurately completed, Files the Job Safety Analysis Form Financial Responsibilities: Ensure that the budget guidelines are reviewed and maintained Knowledge and Skills: Previous experience in a water park environment is essential. Expertise in maintenance of water pumping, water chemistry, filtration and monitoring equipment. Ability to apply customer service skills, according to International's The Royal Way when interacting with guests and coworkers. Ability to learn and utilize knowledge of policies and practices involved in the human resources function. Qualifications: Minimum three years previous experience in a water park environment with   responsibilities of maintaining the water related equipment and areas in good working condition. Expertise in maintenance of water pumping, water chemistry, filtration and monitoring equipment. Bachelor of Science Degree. Good organizational and communication skills. Language Requirements: Ability to speak English clearly, distinctly and cordially with guests. Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers. Physical Demands: While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. All employees must be physically able to participate in emergency procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency The employee must have the ability to lift and/or move up to 50 pounds. Work Environment: Environment on an Island is an outdoor environment where high temperatures and humidity are experienced. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! RCL is an Equal Employment Opportunity employer.
Jan 08, 2019
Full Time
Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
Island Technology Manager Perfect opportunities begin with Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.  Position Summary: All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s brand standards, SQM standards, USPH guidelines, environment, and safety policies. In accordance with Royal Caribbean International’s philosophy, The Royal Way each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow employees and/or in the presence of guest contact and employee areas. This position description in no way states or implies that these are the only duties to be performed by the Island employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards. The position of Island Technology Manager is responsible for the operational and technical aspects of IT operations on the Island supporting IT business systems and related equipment by providing knowledgeable support within the timeframes defined in Service Level Agreements. The position is also responsible for the tactical maintenance of communications systems, monitoring system performance and providing support to maintain maximum uptime of all supported systems. Essential Duties and Responsibilities: Knowledgeable in all aspects of technology and IT operations including, but not limited to, procedures, server infrastructure, network infrastructure and telecommunications, primary and secondary satellite communications, workstations (desktops and laptops), portable devices and all associated peripherals. Escalates, reports, and tracks High and Critical issues to appropriate shoreside management. Monitors, analyzes, and reports on a regular basis, incident tickets of all priorities on the Island. Reviews, implements - where applicable, and ensures completion of all change requests for systems. Manages and realizes efficiencies in the budget as is related to Repair & Maintenance while balancing operational impact. Interfaces with Island division heads and shoreside operational areas, including GPS, serving as a professional ambassador for IT. Self-audits department for adherence to IT and Company policies, practices, and service levels including IT Compliance regulations. Provides after-hours support for IT-related issues. Responsible for logging all time and work as well as reviewing incident. Provide basic education for staff on site as it relates to work related programs. Leadership Effectiveness: Stays "above the line" and accepts ownership for achieving results in all areas of accountability including SGI, ratings, revenue, and expenses, USPH, Workplace Safety and Employee Satisfaction. Continuously displays inspirational leadership capabilities through encouragement and recognition.   Addresses challenges in a transparent fashion using a fact based approach at all times. Inspires commitment and pride by acting as a role model and fostering a team environment. Creates a climate of trust and mutual respect. Collaborates well and works up, down and across the organization. Active ambassador of the brand. Knows our brand standards and is accountable for executing against them at all times. Guest and crew facing communication are professional, on brand, and visually appealing. Exhibits professional presence, positive energy and passion in all situations. Brings out the best in others through authenticity, care and humility.  Financial Responsibilities Manages and realizes efficiencies in the budget as is related to Repair & Maintenance while balancing operational impact. Knowledge and Skills: Assembles and configures advanced network components. Working knowledge and experience with network security devices such as firewalls, proxies, and mobile device managers. Maintain Active Directory system by managing users, directories, and permissions. Completes standard, defined procedures for maintenance of servers and network infrastructure including, but not limited to, backups, patching, routine and preventative maintenance. Performs advanced troubleshooting to isolate and diagnose common problems. Ensures proper installation and provides first- and second-level support for all IT-supported PC's and peripherals, Internet Café workstations (Mac or PC), POS terminals, devices and peripherals. Interface with Island division heads and shoreside operational areas, including GPS, serving as a professional ambassador for IT. Contribute in the definition and execution of Island Infrastructure Support SOP’s. Qualifications: Bachelor’s degree in computer science or similar IT qualification/experience. Minimum 3-year experience working in a hospitality environment (shoreside or shipboard) preferred. Exceptional oral, written and interpersonal communication skills required. Excellent problem solving and analytical skills. Proven shipboard experience working directly with internal/external customers. Must be a fast thinker and be able to make decisions under pressure. Language Requirements: Ability to speak English clearly, distinctly and cordially with guests. Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers. Physical Demands: While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment: All employees must be physically able to participate in emergency procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency The employee must have the ability to lift and/or move up to 50 pounds. Environment on an Island is an outdoor environment where high temperatures and humidity are experienced. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! RCL is an Equal Employment Opportunity employer.
Jan 08, 2019
Full Time
Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
Lead Lifeguard Perfect opportunities begin with Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.  Position Summary: The Lead Lifeguard is responsible for ensuring the smooth day to day operation of the designated aquatic recreational facilities. Providing assistance and support to the lifeguard team as and when required. They will create schedules allowing for adequate cover of all duties and will directly report to the Waterpark Supervisor .The Lead Lifeguard will work with the manager when applicable to facilitate all training needs. The Lead Lifeguard will manage performance of lifeguard staff, beach, pool and galleon. This position description in no way states or implies that these are the only duties to be performed by the Island employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards. Essential Duties and Responsibilities: Manages and coordinates performing the following essential duties and responsibilities. All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s Royal Way Experience, SQM standards, USPH guidelines, environmental, and safety policies. Each Island employee may be required to perform other functions in various venues and throughout the ship. In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow shipboard employees. Specific Duties: Perform rescue of guests in danger of drowning and be alert to accidents. Administer first aid, CPR, Oxygen and AED as needed in accordance with training received. Responsible for the promotion of a safe and professional workplace through adhering to policies and procedures as outlined by the Recreation and Aquatics Management. Supervises and provides surveillance of swimmers and guests during ship call days. Possesses a general knowledge of pools, rides, and attraction operations.  Enforces the rules and regulations of the Thrill waterpark or Pool or Beach locations. Advises aquatics management of unsafe and unsanitary conditions.  Provides superior customer service to all guests by assisting all in a polite and expedient manner.  Performs daily routine chores and maintenance of waterpark to ensure neat and orderly appearance.  Ensuring the uniform and grooming policy is adhered to within their area of responsibility. To observe entire beach and pool operation and ensure all other Lifeguards are in position on their towers and ready to take command of any rescue scenario. Monitor water activity and ensure no guests travel beyond the designated buoy lines. Informing the Management of the need for repairs, maintenance of equipment within their area of responsibility. Exercise full morning set up for call day preparation including all rescue equipment, rescue kayak and inspect all equipment ensuring in full safety compliance. Involvement in the pre and post open and closing procedures of the Island with all teams which will include assisting teams with beach set up and close. Monitor activities around aquatic recreational facilities to prevent or preempt injuries and provide assistance to guests as and when required, while ensuring the well-being of guests within the area. Report, document and follow up with any accidents, injuries or incidents around the aquatic recreational facilities. Ensure the pool areas are tidy, answering questions, enforcing policies, rules and regulations in a polite yet confident manner. Assist, monitor and operate designated aquatic recreational spaces including, but not limited to; opening and closing, monitoring pool locations, water attractions and general activities around the pool areas. Work outdoors guarding aquatic recreational areas, which involves standing in the sun exposed to external elements throughout the day . Be fully lifeguard qualified and certified, and maintain company required qualifications and licenses. Participate in regular training, including but not limited to; Lifeguard training, CPR/First Aid, AED, recurring in-service training, re-certification, and any other as deemed appropriate from management. Participate and facilitate (once Instructor Certification is achieved) all Lifeguard initial and re-certification trainings and provide facilitation for all internal audits, in-service trainings. Work with the Waterpark Supervisor to coordinate all communication related to training, SOP development and on-site unannounced audits. Understand the workings of the Lifeguard Portal to assist with the tracking of lifeguard information and qualifications. Ensure required opening and closing safety checklists are complete and signed. Ensure all staffing schedules, rotations, and daily duties are in place and complete. Set up and verify that supplies and equipment are available during operating hours and maintain as needed. Monitor the safety equipment inventory and ensure that all pars are at capacity. Communicate with the Island Management and other Lifeguard Team Members for routine communication and emergency situations as deemed necessary. Ensure adequate supplies are available for daily operation and confirm recreational areas are adhering to all SQM/SOP guidelines. Any other reasonable request by Leadership including development and training classes. Uphold the general safety management responsibilities in areas and operations under their control. Attend emergency duties / drills as assigned in the ship Emergency Management Safety Plan. Perform other related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Employees will be required to perform any other job-related duties assigned by management. Qualifications: Working knowledge of computers, internet access, and the ability to navigate within a variety of software packages such as Excel, Word, and PowerPoint required. Demonstrated aptitude for the financial aspects of managing departmental budgets. Demonstrated aptitude for the management of headcount within assigned area, as it relates to and supports the aquatic facility needs of the vessel. Knowledge of principles and processes for providing customer and personalized service including needs assessment, problem resolution and achievement of quality service standards. Knowledge of policies and practices involved in performance management. Ability to manage international staff in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary process through coaching and counseling to improve performance. Completion of high school or basic education equivalency required. 2 years’ experience as a supervisor, previous Lifeguard experience preferred. Language Requirements: Have a good command of English to understand and enforce rules in a polite and effective manner. All employees must be able to communicate in the English language in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers. Physical Demands: Must be physically fit and able bodied to be trained as a lifeguard. Successfully complete company’s lifeguard training and earn a license, complete the physical requirements of the Swim Test. Demonstrate the ability to swim a minimum of a 500 meter swim, 3-5 minutes water tread without use of hands and be able to dive 3-4 meters to ocean floor if needed. Must be able to stand in the sun and endure external elements during work assignment. While performing the duties of this job, the shipboard employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. All employees must be physically able to participate in emergency lifesaving procedures and drills. Full use and range of arms and legs as well as full visual, verbal, hearing abilities are required to receive and give instructions in the event of an emergency, including the lowering of lifeboats. Ability to lift and/or move up to 50 pounds. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! RCL is an Equal Employment Opportunity employer.
Jan 08, 2019
Full Time
Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
HR Manager Perfect opportunities begin with Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas.  Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary: Provide a brief (3-4 sentences) description that describes the nature and level of work. The Position Summary should state why the job exists. The Human Resources Manager is a strategic HR professional that partners with the leadership team to develop and implement human resources strategies and programs that are in line with the individual business units and organizational mission and vision. The HR Manager also serves as a strategic partner to the Island leadership team by providing human resource direction and guidance on all employee related issues. The HR Manager must have extensive knowledge in all aspects of HR including recruitment, employee relations, performance management, organizational development, learning, compensation, benefits and HR systems. Essential Duties and Responsibilities: Understand all current and future recruitment targets and goals, including resource planning and headcount requirements. Manage and resolve complex employee relations issues. Conduct effective, thorough and objective investigations as required. Analyze trends and metrics in partnership with the HR Manager Private Destinations to develop solutions, programs and policies. Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Provide day-to-day performance management guidance to line management (coaching, counseling, career development, disciplinary actions). Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention. Provide HR policy guidance and interpretation. Provide guidance and input on business unit restructures, workforce planning and succession planning. Identify training needs for business units and individual executive coaching needs. Participate in evaluation and monitoring of success of training programs. Serve as a strategic partner to the multiple functional leaders on site, implementing HR business objectives that align with the overall company plans and objectives. Partner with the HR organization in delivering employee milestone processes including performance and compensation planning. Coach business leaders on performance management discussions, employee relations issues, discipline matters, and promotion / transfer / termination discussions. Provide compensation and benefits including payroll support, teaming with relevant stakeholders as required. Collaborate with the various centers of excellence (compensation and benefits, talent acquisition, Learning and Development, HRIS) in various HR projects. Oversee annual succession and training planning. – aligned with the corporate L&D team to achieve business goals. Ensure that the highest quality onboarding experience is delivered for all employees, on a consistent basis.  Maintains/Conducts new employee orientation program. Educates and supports the management team with regards to HR policies, procedures and standards including the company's performance management system, our progressive discipline procedures, as well as the change/promotions process. Partners with Department Heads to ensure consistent and fair application. Provides open and honest performance feedback and takes appropriate action to improve performance. Creates a climate of trust and mutual respect. Fosters team unity and collaborates well. Knows our brand standards and is accountable for executing against them at all times; holds other accountable for delivering against the standards. Drives positive employee relations by ensuring compliance with collective bargaining agreements, HR policies and procedures and partnering with leaders to resolve conflicts/grievances. Responsible for ensuring compliance with the Code of Business Conduct and Ethics as the Compliance and Ethics Officer on site. Leads investigations into potential ethical violations and resolves accordingly. Uses advanced HR Information Systems to access and analyze data for reporting purposes based on business unit needs and uses relevant data to recommend solutions. Establishes and maintains professional relationships with government officials, port agents and other relevant business partners in The Bahamas in order to drive business effectiveness. Ensures Company Brand Standards, Safety, Environmental and other company policies and standards are consistently maintained. Makes recommendations for changes and implementation as appropriate.  Cultivates Customer First: Is an expert on our brand standards and is accountable for executing against them and holding others accountable for the same at all times. Leadership Skills: Leads with Passion, Drive and Energy. Exhibits professional leadership presence, positive energy and passion in all situations. Financial Responsibilities: Ensure annual headcount budget targets are consistently met. Make appropriate recommendations for efficiency. Be able to analyze, interpret the financials set forth. Create recommendations based on historical data. Proven contract negotiation and budget management experience. Knowledge and Skills: Responsible for meeting or exceeding all KPIs that are directly influenced by this role. Supports safety through various activities such as participation in Drills. Qualifications: Bachelor’s degree (or International equivalent) from an accredited university or college in Human Resources, Business Administration, Psychology or related field is required or 10 years senior management experience in human resources. Minimum five years progressive experience in Human Resource Management (ideally in an international company). Minimum of three years in employee relations investigating, negotiating and resolving grievances and conflicts, preferably in a multi-cultural, diverse environment. Strong working knowledge of the Bahamas Employment Act. Have strong commercial and business acumen. Ability to deliver in a matrix environment with a culture individual accountability and team performance. Strong analytical and written communication skills. Communicates tactfully, effectively and confidently with staff members, guests, and department/division heads, both one on one and in larger group settings. Strong Administrative skills and proficient in Microsoft Office – Word, Excel, PowerPoint. Must have a thorough understanding of HR best practices. Experience of managing, coaching and developing a team. Highly organized with ability to manage multiple priorities and consistently meet deadlines. Ability to work in a high pressure environment. Ability to plan projects, assign priorities, resolve problems and to work without supervision. Excellent English reading and writing skills required. All employees must be able to communicate in the English language in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers. Physical Demands: While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment: All employees must be physically able to participate in emergency lifesaving procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency The employee must have the ability to lift and/or move up to 50 pounds. Environment on an Island, in an outdoor environment where high temperature and humid temperatures are experienced. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! RCL is an Equal Employment Opportunity employer.
Dec 28, 2018