Royal Caribbean LTD

Royal Caribbean International is known for driving innovation at sea and has continuously redefined cruise vacationing since its launch in 1969. Each successive class of ships pushes the envelope of what is possible on a cruise ship. Onboard, the global cruise line has debuted countless industry “firsts” – such as rock climbing, ice skating, surfing, and sky diving simulator at sea – to capture the imagination of families and adventurous vacationers alike.

Full Time
Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
Lead Lifeguard Perfect opportunities begin with Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.  Position Summary: The Lead Lifeguard is responsible for ensuring the smooth day to day operation of the designated aquatic recreational facilities. Providing assistance and support to the lifeguard team as and when required. They will create schedules allowing for adequate cover of all duties and will directly report to the Waterpark Supervisor .The Lead Lifeguard will work with the manager when applicable to facilitate all training needs. The Lead Lifeguard will manage performance of lifeguard staff, beach, pool and galleon. This position description in no way states or implies that these are the only duties to be performed by the Island employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards. Essential Duties and Responsibilities: Manages and coordinates performing the following essential duties and responsibilities. All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s Royal Way Experience, SQM standards, USPH guidelines, environmental, and safety policies. Each Island employee may be required to perform other functions in various venues and throughout the ship. In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow shipboard employees. Specific Duties: Perform rescue of guests in danger of drowning and be alert to accidents. Administer first aid, CPR, Oxygen and AED as needed in accordance with training received. Responsible for the promotion of a safe and professional workplace through adhering to policies and procedures as outlined by the Recreation and Aquatics Management. Supervises and provides surveillance of swimmers and guests during ship call days. Possesses a general knowledge of pools, rides, and attraction operations.  Enforces the rules and regulations of the Thrill waterpark or Pool or Beach locations. Advises aquatics management of unsafe and unsanitary conditions.  Provides superior customer service to all guests by assisting all in a polite and expedient manner.  Performs daily routine chores and maintenance of waterpark to ensure neat and orderly appearance.  Ensuring the uniform and grooming policy is adhered to within their area of responsibility. To observe entire beach and pool operation and ensure all other Lifeguards are in position on their towers and ready to take command of any rescue scenario. Monitor water activity and ensure no guests travel beyond the designated buoy lines. Informing the Management of the need for repairs, maintenance of equipment within their area of responsibility. Exercise full morning set up for call day preparation including all rescue equipment, rescue kayak and inspect all equipment ensuring in full safety compliance. Involvement in the pre and post open and closing procedures of the Island with all teams which will include assisting teams with beach set up and close. Monitor activities around aquatic recreational facilities to prevent or preempt injuries and provide assistance to guests as and when required, while ensuring the well-being of guests within the area. Report, document and follow up with any accidents, injuries or incidents around the aquatic recreational facilities. Ensure the pool areas are tidy, answering questions, enforcing policies, rules and regulations in a polite yet confident manner. Assist, monitor and operate designated aquatic recreational spaces including, but not limited to; opening and closing, monitoring pool locations, water attractions and general activities around the pool areas. Work outdoors guarding aquatic recreational areas, which involves standing in the sun exposed to external elements throughout the day . Be fully lifeguard qualified and certified, and maintain company required qualifications and licenses. Participate in regular training, including but not limited to; Lifeguard training, CPR/First Aid, AED, recurring in-service training, re-certification, and any other as deemed appropriate from management. Participate and facilitate (once Instructor Certification is achieved) all Lifeguard initial and re-certification trainings and provide facilitation for all internal audits, in-service trainings. Work with the Waterpark Supervisor to coordinate all communication related to training, SOP development and on-site unannounced audits. Understand the workings of the Lifeguard Portal to assist with the tracking of lifeguard information and qualifications. Ensure required opening and closing safety checklists are complete and signed. Ensure all staffing schedules, rotations, and daily duties are in place and complete. Set up and verify that supplies and equipment are available during operating hours and maintain as needed. Monitor the safety equipment inventory and ensure that all pars are at capacity. Communicate with the Island Management and other Lifeguard Team Members for routine communication and emergency situations as deemed necessary. Ensure adequate supplies are available for daily operation and confirm recreational areas are adhering to all SQM/SOP guidelines. Any other reasonable request by Leadership including development and training classes. Uphold the general safety management responsibilities in areas and operations under their control. Attend emergency duties / drills as assigned in the ship Emergency Management Safety Plan. Perform other related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Employees will be required to perform any other job-related duties assigned by management. Qualifications: Working knowledge of computers, internet access, and the ability to navigate within a variety of software packages such as Excel, Word, and PowerPoint required. Demonstrated aptitude for the financial aspects of managing departmental budgets. Demonstrated aptitude for the management of headcount within assigned area, as it relates to and supports the aquatic facility needs of the vessel. Knowledge of principles and processes for providing customer and personalized service including needs assessment, problem resolution and achievement of quality service standards. Knowledge of policies and practices involved in performance management. Ability to manage international staff in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary process through coaching and counseling to improve performance. Completion of high school or basic education equivalency required. 2 years’ experience as a supervisor, previous Lifeguard experience preferred. Language Requirements: Have a good command of English to understand and enforce rules in a polite and effective manner. All employees must be able to communicate in the English language in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers. Physical Demands: Must be physically fit and able bodied to be trained as a lifeguard. Successfully complete company’s lifeguard training and earn a license, complete the physical requirements of the Swim Test. Demonstrate the ability to swim a minimum of a 500 meter swim, 3-5 minutes water tread without use of hands and be able to dive 3-4 meters to ocean floor if needed. Must be able to stand in the sun and endure external elements during work assignment. While performing the duties of this job, the shipboard employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. All employees must be physically able to participate in emergency lifesaving procedures and drills. Full use and range of arms and legs as well as full visual, verbal, hearing abilities are required to receive and give instructions in the event of an emergency, including the lowering of lifeboats. Ability to lift and/or move up to 50 pounds. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! RCL is an Equal Employment Opportunity employer.
May 21, 2019
Full Time
Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
Waterpark Supervisor Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.  Position Summary: The Waterpark Supervisor is responsible for ensuring the smooth day-to-day operation of the designated Waterpark recreational facilities. This role oversees all aspects of the Waterpark experience including ride and pool operation, health and safety, guest service, cleanliness, revenue generation, expense control, and the upkeep and maintenance of the park areas and equipment. Additionally, the Waterpark Supervisor must ensure compliance with all laws, health and safety procedures, manufacturer guidelines, and standards set forth by the lifeguard program. They must also possess knowledge of the pool and plant equipment, and demonstrate the ability to react appropriately to adverse weather and water conditions. As a leader in the organization, he/she must lead and inspire all employees to work to their highest capabilities and ensure they continuously develop talent in the department. This includes fully controlling manning levels to maintain a positive and safe work environment as well as monitoring training needs and facilitating training. The role also supports the Lifeguard Team Leads and Lifeguards as and when required. This position reports directly to the Aquatics and Recreation Manager. Essential Duties and Responsibilities: All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s Royal Way Experience, SQM standards, public health guidelines, environmental, and safety policies. Each employee may be required to perform other functions. Each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow shipboard and Island employees. The role performs the following essential duties and responsibilities: Specific Duties: Manage 3-5 Team Leads that supervise a total of 70 employees in the Waterpark. Set the overall direction, coordination, and evaluation of Waterpark employees in accordance with the organization’s policies. Recruit, hire, and train all new employees. Clearly explain all expectations, roles, and responsibilities to employees. Develop, implement, and monitor schedules and rotation sheets for the waterpark operation. Assign, schedule, coach, counsel, and discipline employees by communicating job expectations and enforcing policies and procedures. Plan and review compensation actions, and permit advancement for those qualified and interested in career development. Create and deliver job specific trainings and competency testing in order to equip all employees with the skills, knowledge, and attitude to perform their jobs. Work to maintain an efficient and cooperative atmosphere among employees. Role model and reinforce all company policies. Maintain a working knowledge of general and departmental safety procedures. Attend safety training programs and in-service education as required. Maintain a complete knowledge of the waterpark including the operating procedures for all attractions and guard positions. Conduct daily visual inspections and safety checks of all rides, attractions, and operating areas. Ensure all areas of concern are fixed before the ride or attraction is placed in operation. Identify safety hazards, housekeeping issues, or maintenance requirements and report issues to the appropriate channels. Ensure incidents and near misses are documented, investigated, and corrective action is taken, when required, to reduce the likelihood of reoccurrence. Train Team Leads and Lifeguards to respond quickly, intelligently, and decisively to incidents and emergencies. Train Team Leads and Lifeguards to effectively communicate with guests during operational changes and evacuations. Regularly participate in emergency scenarios to maintain a “rescue ready” culture. Regularly communicate with the Maintenance departments to optimize ride safety (i.e. Safety Checks, Lock-Out-Tag-Out, Visual Inspections, etc.). Lead and document the daily, weekly, and monthly routine maintenance inspections of all waterpark equipment. Participate in Preventative Maintenance planning with Site Management. Ensure Team Lead and Lifeguards recognize unusual conditions and are always ready to initiate appropriate operational changes. Ensure all Team Lead and Lifeguards operate rides and attractions as per manufacturer’s guidelines and internal procedures. Conduct opening and closing procedures of the Island including designated areas of the beach facilities to make show ready. Maintain park cleanliness by straightening out furniture, organizing tubes, returning life jackets to stands, picking up garbage, etc. Maintain a general knowledge of the entire island operation. Understand the workings of the Lifeguard Portal to assist with the tracking of lifeguard information and qualifications. Project a positive public relations image to employees and guests at all times.   Actively manage the daily operation using the “Manage by Walking Around” technique. Display a friendly, helpful, and cheerful attitude while communicating effectively with employees and guests. Ensure all employees have current information and are equipped to respond to guest needs and anticipate their unstated ones. Turn problems into opportunities by actively listening to and quickly resolving guest complaints. Actively seek and assist guests and be available to answer questions. Implement initiatives, changes, and trainings aimed to continuously improve the guest experience. Enforce all rules and provide crowd control in a friendly and fair manner. Attend management meetings and other meetings as assigned. Work with the Aquatics and Recreation Manager to coordinate all communication related to training, SOP development, and on-site unannounced audits. In the absence of an Aquatics and Recreation Manager, the Waterpark Supervisor will assume the administrative responsibilities. Support the preparation of financial budgets and analysis for Site Management team. Qualifications: Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, and PowerPoint, Amos, and crunch time required. Demonstrated aptitude for the financial aspects of managing departmental budgets. Knowledge of principles and processes for providing customer and personalized service including needs assessment, problem resolution and achievement of quality service standards. Knowledge of policies and practices involved in performance management. Proven ability to manage international staff in a positive and productive manner by motivating, developing and managing employees as they work. Proven ability to utilize and administer the disciplinary process through coaching and counseling to improve performance. Knowledge of health and safety procedures for pools and waterparks would be an advantage. Bachelor’s degree (B.A.) from four-year College or university, or one to two years related experience and/or training; or equivalent combination of education and experience. Must have at least 3-5 years of lifeguarding experience. Must have prior experience supervising and instructing lifeguards. Language Requirements: Have a good command of English to understand and enforce rules in a polite and effective manner. All employees must be able to communicate in the English language in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers. Physical Demands: Must be physically fit and able bodied to be trained as a lifeguard. Demonstrate the ability to swim a minimum of a 300 meter swim, 2 minutes water tread without use of hands and be able to dive 3-4 meters to ocean floor if needed. Must be able to stand in the sun and endure external elements during work assignment. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. All island employees must be physically able to participate in emergency lifesaving procedures and drills. Full use and range of arms and legs as well as full visual, verbal, hearing abilities are required to receive and give instructions in the event of an emergency, including the lowering of lifeboats. Ability to lift and/or move up to 50 pounds. Work Environment: While performing duties of this job, the employee is required to walk outdoors in extreme humid and hot conditions for extended periods of time. This is a position where duties are exercised outdoors and walking in sand and uneven surfaces will be required. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
May 21, 2019
Full Time
Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
Cook Assistant Commis Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary: The Cook Assistant Commis is responsible for preparing and cooking high quality foods according to Royal Caribbean International's recipe standard. Primarily assist the Chef de Partie and be capable of executing heavy production demand on a daily basis. This position description in no way states or implies that these are the only duties to be performed by the Island employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards. Essential Duties and Responsibilities: All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s Royal Way Experience, SQM standards, USPH guidelines, environmental, and safety policies. Each Island employee may be required to perform other functions in various venues In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow employees. Specific Duties: Each culinary Island employee reports to their workstation assignment on time and properly groomed and dressed according to Royal Caribbean International’s The Royal Way. This includes a clean uniform, name tag, Chef’s hat, apron, hair net for ladies, calibrated thermometer, neckerchief with gold color neck slide, company approved specified safety shoes and wearing appropriate PPE according to assigned tasks. In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence , each employee conducts one’s self in a professional and courteous manner at all times. This consists of physical and verbal interactions with Guests or fellow shipboard and island employees and/or in the presence of Guest contact, and employee areas. Collaborates with the assigned station-head, usually the Chef de Partie to review the requirements of the day’s meals and time frames for service. Practices at all times HACCP and onboard sanitation and hygiene standards, in compliance with ship’s international itinerary. Acquires proficiency in regards to onboard public health control plan to ensure all foods, served and prepared, are safe for consumption. Records food temperature, and prepares other required logs. Learns about OPP and practices common procedures to prevent outbreak. Works with assigned station team members or all others in a cooperative, productive and effective manner. Provide new employees a positive example and guidance on daily activities and familiarization of the work place. Knows and operates all equipment according to Company’s standard operating procedures. Adjusts thermostat controls to regulate temperature of refrigerators, ovens, broilers, grills, roasters, steam kettles, etc. Tests equipment to ensure accuracy of temperature gauges, heating or cooling elements, etc. Reports to station head all malfunctions and requests necessary repairs. Maintains cleanliness of all utensils and equipment in their assigned section, taking care not to splash water inside the electrical components to prevent damage. Handle carefully all equipment by placing them in the right storage areas and never allowing anything to drop onto the floor while transporting to other location. Report immediately to supervisor any equipment that is out of order or needs to be repaired. Pick up food items from the ship provision store and deliver food products to certain outlets. Remove empty cartons and boxes in the provision area and bring them to incinerator room. Practice correct garbage separation. Follow Island preparedness plan for all venues for ship call day Organize and prepare meals in place. Measures and mixes ingredients according to recipe to prepare soups, salads, gravies, desserts, sauces, and casseroles. Evaluate foods being cooked by tasting, smelling, and determining the correct food temperature by using a calibrated and sanitized thermometer. Works in various stations that prepare meat, fish, vegetables, and other foods for baking, roasting, broiling, grilling, braising, sautéing, steaming, etc. Perform multitask activities such as wash, peel, cut and shred fruits and vegetables. Butcher chicken, fish and shellfish. Cut, trim and bone meat prior to cooking or serving. Places food items, portions and garnishments in accordance with Royal Caribbean International’s corporate recipe standard. Ensure all foods on plates at Coco beach Club are correctly portioned and served uniformly. While working in front of the house or buffet areas must be able to explain ingredients in the menu and preparation techniques. While working at the company’s private destination, consider safety of one’s self, colleagues and guests. Be familiar with the nearest first aid station, location of safety equipment and routes around the island’s work station. Ensure to provide guests with professional and friendly service at all times. Responsible to secure Company property and food products brought to the island. Must work in best sanitary condition as applied onboard including standard of hygiene and cleanliness. Cleans workstations before and after meal preparation. Follows cleaning procedures for work surfaces, and all related equipment and utensils. Assembles workstation for the next meal preparation shift. This includes cleaning of food storage areas and refrigerators. Practice ergonomic exercise such as stretching before reporting for duty. Required to report first stage of illness or health disorder to immediate supervisors. Attends meetings, training activities, company culinary training course and all other work-related activities on time. Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management. Qualifications: Proof of cook apprenticeship completion or equivalency. Minimum 3 years kitchen experience in a 4 star hotel, restaurant or high volume food service facility. Ability to read, interpret, demonstrate culinary fundamentals and knife skills. Possesses sound knowledge of food handling procedures with regard to public health standards and kitchen cleanliness. Knowledge of food ingredients from international classical dishes. Ability to identify and operate common kitchen equipment such as grinders, deep fryers, ovens, Bain Marie, mixers, etc. Ability to work positively and cooperatively in a diverse team environment. Ability to communicate tactfully with others. Completion of high school or basic education equivalency preferred. Computer literacy is a plus. Language Requirements: Ability to speak English clearly, distinctly and cordially with guests. Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers. Ability to speak additional languages such as Spanish, French or German preferred. Be able to compute basic arithmetic. Physical Requirements: Must be able to stand in the sun and endure external elements during work assignment. Long periods may be endured in hot humid outdoor environment. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. All employees must be physically able to participate in emergency procedures and drills. Full use and range of arms and legs as well as full visual, verbal, hearing abilities are required to receive and give instructions in the event of an emergency. Ability to lift and/or move up to 50 pounds. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! RCL is an Equal Employment Opportunity employer.
May 21, 2019
Full Time
Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
Food Safety Officer Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary: Oversees all initiatives related to food safety and hygiene standard in Food and Beverage areas.  Coordinates all cleaning and sanitation procedures to ensure all F&B venues are in compliance with both company and international sanitation standards by following public health guidelines.  Conducts food safety and public health training for F&B employees continuously.  In charge of monitoring and leading the Galley Stewarding team in following their daily assignments and duties giving emphasis on Clean As We Go Program.  Manage annual cleaning supply budget, look for and suggest possible efficiency to achieve target.  Essential Duties & Responsibilities: All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s The Royal Way, SQM standards, U.S.P.H. and HACCP guidelines, environmental and work place safety policies and procedures. Working knowledge of Advanced Wastewater Purification (AWP) System.  Each shipboard employee may be required to perform all functions in various food and beverage service venues throughout the ship.  In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence , each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and crew areas.  This Position will report directly to the Food & Beverage Manager/Director and Executive Chef regarding corporate Public Health policies and implementation of sanitation programs including Outbreak Prevention Plan (OPP). Provide strategic and operational direction and leadership in all F&B areas in regards to administering food safety and sanitation program.  Accountable for managing the annual galley cleaning supply, budget and possible efficiencies.  This individual should inspect food storing and distribution facilities as well as assisting the Executive Chef on loading days with quality control, temperature spot checks and handling of food items received to the ship. Implementing, establishing and maintaining compliance with internal and external Public Health requirements. Develops procedures, guidelines and checklists for inspections.  Provides detail reports to all food & beverage management after internal inspections and ensures follow up.  Analyzes current procedures versus new technology and makes recommendations to management for implementation.  Offers technical leadership and support to assure procedures are followed at all times.  Conducts extensive sanitation inspections in all F&B working areas, including, but not limited to the following functions and at outer islands: galleys, guest and crew dining outlets, room service, bars, bar pantries, provision, preparation rooms, chemical lockers and private destinations. Gathers samples and tests parts, components and materials to determine conformance to standards. Utilizes a variety of tools in the sampling process such as company computer, camera, flashlight, thermometers, chemicals and hand tools.  Reviews public health inspection report and corrective actions from the fleet for compliance and uniformity and special reports concerning the inspection results, departmental activities, issues, quality systems, equipment, schedules, and non-compliance items. Reviews overall sanitation compliance and quality issues with the Food & Beverage Manager/Director and F&B sub-division heads. Directs actions required to correct non-compliance items and follows-up with shipboard management.  Ensures, along with assigned division head, that all equipment repairs comply with all guided requirements and units are safe to work with. This includes deck tiles, stainless steel bulkheads, walls and seams, correct coving and any other fixture and furniture in all food and beverages areas.  Support, administer and manage galley AVO and if necessary brings forth pending repair issues to upper management to intensify results and expedite solutions.  Initiate required preventive maintenance issues in close cooperation with facilities team and effectively utilize AMOS maintenance system.  Serves as primary liaison between shore side corporate galley equipment support, and the ship.  Develop standardized training materials and conducts compliance training in regards to food safety, OPP, sanitation procedures and guidance to shipboard food & beverage management and crew. This may be conducted individually or in a group setting.  Determines public health knowledge and hygiene standards for crew and management to provide development and training plans.  Follow up on pending public health issues until full compliance is reached. Be able to impart recommendation that will rectify non conformity and coordinates with shore side corporate management to expedite corrective action.  Works with food & beverage management in the implementation, required procedures and execution in the event of an outbreak in accordance with the company’s Outbreak Prevention Plan (OPP). Corrects deficiencies resulting in an outbreak and implements procedures to prevent any re-occurrence.  Ensure consistent public health practices are carried out in all food & beverage outlets and venues in day to day operation. Communicates scheduled and unscheduled simulated inspections.  Convey messages directly to supervisor in charge in regards to unsuitable conditions that need to be address immediately, needing particular attention. Coordinate with the Environmental Officer in regards to accurate use of Material Safety Data Sheet, Personal Protective Equipment and proper waste management, including ways of maximizing use of cleaning chemicals. Provide the knowledge and support to assist the ship to identify problems, initiate corrective action, track compliance and, as a result, reduce their average USPH/Public Health inspection write-ups. Initiate ‘Best Practices’ for the team. Inspect and audit procedures, logs and day-to-day functions in all food & beverage areas under the scope of sanitation procedures.  Ensures compliance with work place safety and acts as the principal Work Place Safety Ambassador for the F&B Division. Directs and efficiently manages the functions of Galley Stewarding department in partnership with the Executive Chef and team. Works closely with culinary management in driving and owning compliance to all “ Clean As We Go ” procedures.  Supervise, coach, develop leadership and monitoring responsiveness of the Galley Stewarding Supervisors.  Fully responsible for inspecting all F&B ware washing machines, verify if any cleaning process has taken place during the operation hours.  Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position.  Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management. Qualifications: Working knowledge and extensive experience conducting public health and environmental inspections in the hospitality industry and/or cruise ships. Extensive knowledge of United States Public Health (USPH) regulations and the Vessel Sanitation Program (VSP). Certification in “ServeSafe” food handler’s certification course is a plus, any other appropriate certification classes; i.e. HACCP (Hazard Analysis of Critical Control Points), UKPH (United Kingdom Public Health) certification, or other internationally recognized certification, a plus. Ability to conduct training sessions at all levels; one-on-one or to large groups. Working knowledge of computers, internet access and the ability to navigate within variety of software packages such as Excel, Word and PowerPoint. Bachelors degree in hospitality management, business administration or related science, field from an accredited college or university or the international equivalent preferred. Demonstrate ability to facilitate work in a team environment and to build and maintain collaborative partnerships across organizational boundaries. (Culinary, Beverage and Food Service) Ability to work in a multicultural environment with respect and sensitivity for diversity. Ability to effectively interact with vendors, consultants and regulatory agencies during inspection, audit and support visits. Internal and external candidate must have a culinary background or worked as a Chef ashore. Internal and external candidate must display strong commitment to the scope of work, must posses strong communication and leadership skills being able to motivate and lead various teams in F&B division especially Culinary Stewarding team in all aspects of food safety, correct cleaning procedures and general public health policies. Must be a positive individual with personality, lots of self initiative and drive. Language Requirements: Ability to speak English clearly, distinctly and cordially with guests. Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers. In accordance with this is the ability to write reports and letters grammatically correct in English.  Ability to speak additional languages such as Spanish, French or German preferred. Physical Demands: All island employees must be physically able to participate in emergency lifesaving procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency. Must be able to stand in the sun and endure external elements during work assignment. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Ability to lift and/or move up to 50 pounds. Work Environment: Outdoors may be required to walk in extreme humid and hot conditions. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
May 20, 2019
Full Time
Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
Crew Admin Officer Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary: Reporting directly to the Human Resources Manager, the key responsibility of this position is to oversee all non-financial aspects of the crew office. Primarily responsible for Sign On and Sign Off process, as well as managing the Berthing plan, supports HR Specialist on Crew Activities/events that foster improving Crew morale. Ensures the delivery of exemplary service and dedicated support to our Island employees. Essential Duties & Responsibilities: Royal Caribbean International expects each Island management team member to relentlessly exemplify the principles of the Anchored in Excellence Credo to all team members. In addition, all duties and responsibilities are to be performed in accordance with Royal Caribbean International’s Gold Anchor Standards, SQM standards, USPH guidelines, environmental, and safety policies. In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence , each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow employees and/or in the presence of guest contact. Oversees the crew sign-on and sign-off process, as directed by the Human Resources Manager, reviewing documentation such as passports, Medical, NIB, etc. to determine validity of documents. Refers unusual documentation to the HR Manager. Ensure accuracy of employee records Support the HR Specialist in organizing activities for the Employee that foster good Island employee morale. Ensures Employees receive all documentation prior to sign on, including airline tickets and work permit Coordinates with the shore-side support group the embarkation and repatriation process for Island employees Performs a variety of related duties, as directed by the HR Manager Administers the Island employee cruise privileges to ensure that all cruise requests submitted by the employee are processed Observes flexible desk hours based on the itinerary and needs of the employee answering inquiries pertaining to services and general information. Responds to concerns or complaints from any employee in a considerate, professional and positive manner. Takes ownership of concerns, follows up and consults with the HR Manager as necessary. Effectively administers operational guidance and support to the Financial Controller team (CPM) as necessary, through synergetic communication of Crew issues. Routinely confers with Human Resources Manager and Crew Payroll Manager to implement improvements and revisions to processes in the Crew Office. Maintains the confidentiality of all employee related information and any financial transactions made by the Employee. Ensures the continuous updating of clear and concise handover notes to eliminate any possible miscommunication that compromises the efficiency of set processes. 14. Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the Island employee occupying this position. Island employees will be required to perform any other job-related duties assigned by their supervisor or management Physical Demands: All island employees must be physically able to participate in emergency lifesaving procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency. Must be able to stand in the sun and endure external elements during work assignment. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Ability to lift and/or move up to 50 pounds. Work Environment: Outdoors may be required to walk in extreme humid and hot conditions. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
May 20, 2019
Full Time
Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
Technical Storekeeper Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary: The Technical Storekeeper is responsible for the purchasing and inventory functions and assists in developing and controlling the budget and cost control. Technical Storekeeper is responsible, under the direction of Assistant Site Engineer and Site Engineer, for the proper handling of all spare parts and materials.  Essential Duties & Responsibilities: Be advised that RCL places the highest value on the environment, and all employees shall do the same. Those assigned to this position shall work with superiors and subordinates to understand and comply with the company's environmental policies and be committed to safeguard the environment. He shall directly and immediately inform his immediate superior if he becomes aware of any system that does not comply with RCL policies. The Duties of the Technical Storekeeper are to be addressed and carried out under the direction of the Assistant Site Engineer and Site Engineer. Assists in the functions regarding Technical Procurement (Purchasing), Inventory, Budgeting and Cost Control directly related to AMOS. Follows the policies and procedures for Inventory Control (cycle counts, physical inventories, order picking, etc.) and Returns (landed goods - LGA processing). Generate all Requisitions Forms (except Service Requisition Forms). (Division/Department Heads will approve these forms) Communicate directly with the RCL’s Technical Purchasing/Logistics Department shore-side regarding AMOS Requisition Forms, Queries and Purchase Orders. This will be achieved via e-mail, Lotus Notes “Sametime”, and when necessary, via telephone. Communicate directly with vendors when necessary. Continuously will follow up on orders to ensure timely delivery of the product. Assist Department Heads with budget proposals. The Technical Storekeeper shall place in request all parts necessary for the storeroom for Division Heads final review and approval. Provide input to the Department Heads related to stock requirements. These duties include maintaining an orderly and rational storage system, continual updating of spare parts, materials, and consumable stores in AMOS. Issue a weekly inventory list for chemicals stored in chemical locker and/or additional Technical spaces. Clearly label all parts and tools. Check In & Out parts and tools. Check deliveries against purchase orders for accuracy and updating the Delivery Discrepancy Report (DDR) for the Site Engineer to submit to Supply Chain. Update AMOS to reflect that materials are physically received as promptly as possible, in cooperation with the Site Engineer. Adequate protection of all parts and tools in storerooms. Clearly marking all reconditioned spare parts. Shall keep oxygen and acetylene storage in correct and good order. Additional routines and work as assigned by Site Engineer. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Extensive understanding of AMOS, as well as other extended Office Applications used within RCL. It is a must to have a working knowledge of the Intranet, and the budgetary / account model. General knowledge of the Marine/Technical environment. Knowledge of the Inventory Management philosophy Possess a minimum of 3 years experience within Cruise-Ship Onboard in the Marine/Technical environment. Good interpersonal skills to communicate with all levels of management and employees are necessary. Working knowledge of personal computers with associated financial software and communication packages. Technical Background and training is an asset. Physical Demands: All island employees must be physically able to participate in emergency lifesaving procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency. Must be able to stand in the sun and endure external elements during work assignment. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Ability to lift and/or move up to 50 pounds. Work Environment: Outdoors may be required to walk in extreme humid and hot conditions. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
May 20, 2019
Full Time
Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
Aquatics, Land Tour & Activities Supervisor Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary: Oversees and monitors Aquatics and Island and Land Tour programs at all  Royal Caribbean’s Private Destinations. To ensure total guest experience achieved through delivering a flawless program at all levels ensuring the maximum safety of guests and employees while enhancing product delivery, generating revenue streams and ensuring optimum knowledge shared with all employees as it relates to Rescue, Safety, Maintenance, Risk, Guest Satisfaction and compliance. Essential Duties & Responsibilities: Monitor application of safety standards in training, tour guiding, maintenance of equipment etc. Proposes changes of existing standards or implementation of new procedures when needed to improve safety efficiency. Measure, improve and monitor all product delivery as it relates to RCI’s land and Island tours ensuring tour descriptions and delivery are accurate, provide a superior guest experience. Monitor delivery of training programs for Aquatics staff members such as rescue, safety, maintenance and any other area that involves liability of any risk. Inspect and monitor the guest end product and look for enhancement and efficiency Monitors safety of guests and employees on tours and PD facilities; analyzes incidents and accidents in order to identify ways to prevent them and improve future overall safety. Oversees working conditions, rescue gear and maintenance equipment available. Analyze equipment cost replacements and oversea vendor contracts to ensure preventative maintenance is effective and executed Monitors tour vendor operation and addresses safety or quality concerns. Oversees hiring process documentation, to ensure essential qualifications are met for each position in all Private Destination Monitors ordering and purchasing of rescue and maintenance gear if needed, also logistics of the same. Shall have oversight and act as auditor for the correct and timely presentation of the Investigations and resolution of incidents in accordance with SQM Workplace Safety. Provide Guidance to the investigation team as appropriate ensure the incident investigation is completed in compliance with the investigation policy and procedures Ensure the investigation is conducted appropriately for the severity of the incident Participates in planning, development and implementation of projects together with PD management. Monitors tours on a rotating basis in order to constantly review quality control Inspects new excursions in ports as directed by the Shore side Excursion Department. Manages the financial budget for the assigned area, including the successful identification of expense reduction through cost control.  Develops and executes tactical plans to achieve financial targets Partners with Marketing to ensure all Aquatics, Activities and Land Tours are well represented and all collateral associated with such meets Company Standards Assess rescue procedures on a regular basis, research for updated information concerning rescue techniques and strategies. Cooperates with Tour Operators in the ports. Reviews quality issues, future operations and previous cruise comments to incorporate efficiencies Monitors tours on a rotating basis in order to constantly review quality control.. Manages the financial budget for the assigned area, including the successful identification of expense reduction through cost control. Develops and executes tactical plans to achieve financial targets Financial Responsibilities Private Destinations budget planning and management. Applies expertise in order to ensure performance stays within the bounds of the designated budget and with regulations and where possible, best corporate/industry practice. Provides input on Revenue generating opportunities and partners with shipboard Leaders and teams to market all Island revenue tours and revenue generating activities. Pro actively makes recommendations for cost savings Qualifications: College bachelor degree preferred Lifeguard instructor certification. Minimum of 5 year experience in a management position in tours, water-sports, amusement/water park, resort, sales, hospitality, customer service or similar field. Knowledge and Skills: Previous exposure to international environments strongly preferred. Previous experience in water sport/amusement parks/tours safety planning and procedures. Demonstrated leadership capabilities Effective verbal and written communications skills. Ability to write Standard Operating Procedures for large Organizations Computer literacy in MS Office, purchasing and maintenance systems, accounts payable, email, Internet etc. Leadership techniques and training methods. Knowledge of policies and practices involved in the human resources function. Ability to supervise international staff in a positive and productive manner by motivating, developing, training and educating all all aspects of the operation. Ability to read and write English in order to understand and interpret written procedures – this includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from managers and co-workers. Leadership Effectiveness: Accepts ownership for achieving results in all areas of accountability including NPS, ratings, revenue, and expenses, Workplace Safety and Employee Satisfaction. Inspires team through encouragement and recognition of outstanding performance. Resolves conflict with fact-based communication. Fosters team unity and inspires commitment to the brand. Develops and implements new ideas for revenue and operational efficiencies. Collaborates well and works up, down and across the organization. Creates a climate of trust and mutual respect. Knows our brand standards and holds team accountable for executing against them at all times. Ensures team is well trained capable of consistently delivering against the standards. Guest facing communication is professional, on brand and visually appealing. Is a role model for others and serves as a positive ambassador Exhibits professional leadership presence, positive energy and passion in all situations. Brings out the best in his/her team through authenticity, care and humility. Ensures the effective training of all crew, including direct reports. Coaches and develops direct reports and high potential members of the Shore Ex Team. Provides candid performance feedback and takes appropriate action to improve performance. Physical Demands: All island employees must be physically able to participate in emergency lifesaving procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency. Must be able to stand in the sun and endure external elements during work assignment. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Ability to lift and/or move up to 50 pounds. Work Environment: Outdoors may be required to walk in extreme humid and hot conditions. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
May 20, 2019
Full Time
Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
Electrician Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Essential Duties & Responsibilities: Company places the highest value on the environment, and all employees shall do the same. Those assigned to this position shall work with superiors and subordinates to understand and comply with the company's environmental policies and be committed to safeguard the environment. He shall directly and immediately inform his immediate superior if any environmental system does not function properly. Responsible for maintenance and safe operation of all electrical equipment on site, this includes high voltage equipment. To ensure that all jobs shall be performed according to Company Standard Operating Procedures. To ensure that all documentation such as drawings, service manuals and instruction manuals of the systems they are responsible for, are available and updated "as built". To ensure that all components and parts belonging to the systems they are responsible for are fully covered by the AMOS maintenance jobs. To ensure that all items belonging to the systems they are responsible for are registered in the AMOS system. To ensure that all electrical spare parts belonging to the systems they are responsible for are available on in sufficient quantity. To report any problem & malfunction that may affect the electrical equipment system immediately to the Site Engineer, Assistant Site Engineer or Technical Supervisor. Check the suitability and correctness of all new electrical equipment brought to or fitted to the site electrical systems. Overhauling and maintaining all site electrical equipment. Operate Heavy Equipment and site vehicles May be assigned to participate with any projects and equipment upgrade that is not part of regular maintenance, as per Site Engineer's and Assistant Site Engineer’s Additional routines and work as assigned by Site Engineer and Assistant Site Engineer. Qualifications: Must hold valid license /certificate(s) in area of technical specialty. Three or more years progressive technical experience and training in a resort/marine environment with at least two years operational experience with Electrical equipment, including Power Generation, Sewage Treatment Plants, Incinerators, Potable Water Production, Laundry, Galley & Kitchen Equipment Satellite Communications and heavy operating equipment. Proven ability to work on time sensitive projects. Previous exposure to international environments strongly preferred. Effective verbal and written communications skills. Computer literacy in word processing, spreadsheets, purchasing and maintenance systems, email, and Internet. Ability to work with an international staff in a positive and productive manner. Language Requirements: Ability to speak English clearly, distinctly and cordially with guests and employees. Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, management and co-workers. Ability to speak additional languages, such as Spanish, French or German, is preferred. Physical Demands: All island employees must be physically able to participate in emergency lifesaving procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency. Must be able to stand in the sun and endure external elements during work assignment. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Ability to lift and/or move up to 50 pounds. Work Environment: Outdoors may be required to walk in extreme humid and hot conditions. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
May 20, 2019
Full Time
Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
Upholsterer Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary: The Upholsterer is responsible for the maintenance and conservation of the Island's upholstery, carpets, wallpapers, uniforms and other related elements. Upholsterer appointed by the Assistant Site Engineer or the Technical Supervisor. Essential Duties & Responsibilities: All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s The Royal Way, SQM standards, USPH guidelines, environmental, and safety policies. Each shipboard employee may be required to perform all functions in various venues and throughout the ship. In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence , each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and crew areas. The Upholsterer shall complete the familiarization form of Chapter 2 according to the established procedures. The Upholsterer shall be familiar with the Safety & Quality Management Program including his responsibilities in the Safety Organization according to the Emergency Plan and the Station Bill. Responsible for the maintenance and repairs of furniture in both the crew and passengers’ areas. Wallpapers, awnings, carpets and other decoration items are within the range of his responsibilities. He is responsible for the inventory and control of all fabrics and material related to this field. Prompt requisitions are essential for the smooth operation of the Site.  The Upholsterer shall always act promptly when there is a problem or a passenger complaint that requires his action during the day. He shall be familiar with the procedures of solving passenger complaints, as described in Chapter 5.05 of the Fleet Operations Manual. In case of emergency, it may also be necessary to take action on off-duty hours, should he be required to do so. The upholsterer shall always use the correct safety and protection equipment provided for the daily operations. Attends meetings, training activities, courses and all other work-related activities as required. Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Royal Caribbean employees will be required to perform any other job-related duties assigned by their supervisor or management. Qualifications: The Upholsterer shall be an experienced craftsman. He shall have a high knowledge in sewing, carpeting, wallpapering, textiles and other related topics. Language Requirements: Ability to speak English clearly, distinctly and cordially with guests. Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers. Physical Demands: All island employees must be physically able to participate in emergency lifesaving procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency. Must be able to stand in the sun and endure external elements during work assignment. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Ability to lift and/or move up to 50 pounds. Work Environment: Outdoors may be required to walk in extreme humid and hot conditions. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
May 20, 2019
Full Time
Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
Technical Supervisor Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary: The Technical Supervisor answers directly to the Island Staff Chief Engineer, and acts on behalf of the Island Staff Chief Engineer when the Island Staff Chief Engineer is not present on the island. Is responsible for the supervision of the day to day running of all things mechanical and electrical. They give out work rotations / schedules, supervises plant maintenance, answers any calls for mechanical or electrical assistance from other department managers, and work within the technical department as a Mechanical Engineer. Technical Supervisor is authorized to make and send Purchase Requisitions, and to veto or alter any requisition requests from other people, in the interest of budget restraints or any other good reason for safe operational practices. The Technical Supervisor is also authorized, (during the absence of the Staff Chief Engineer), to maintain weekly and monthly records. It is also incumbent on the Technical Supervisor to ensure all Standard Operating Procedures ( SOPs ) are being observed, and report to the Staff Chief Engineer or the Island Site Engineer. Physical Demands: All island employees must be physically able to participate in emergency lifesaving procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency. Must be able to stand in the sun and endure external elements during work assignment. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Ability to lift and/or move up to 50 pounds. Work Environment: Outdoors may be required to walk in extreme humid and hot conditions. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
May 20, 2019
Full Time
Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
Inventory Control Specialist Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary: This position is an individual contributor responsible for assisting the Inventory Manager, and Hotel Storekeeper in the function of managing inventory levels, ordering, accuracy rates, and inventory controls on the Island for the Hotel and Food & Beverage Department.    This position will be the single point of contact addressing the Island Inventory System and all administrative functions associated with the management of the inventory. This role establishes and drives a positive working environment and focuses on the Internal Customer while operating with optimum Safety in all activities with of our guest and fellow colleagues in mind. Monitors the safety and comfort of our guests and employees as it relates to the safe transportation of any island provisions and Safety transport of food. This position description in no way states or implies that these are the only duties to be performed by the Island employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards. Essential Duties & Responsibilities: Serves as the primary contact for the Inventory System maintenance, data entry and report creation.  Produces accurate and timely reports that assists in the Inventory Manager in the function of effective demand planning that drives the ordering of materials for all hotel related functions. Produces accurate and timely reports that assists in the Inventory Manager in the function of effective demand planning that drives the ordering of materials for all hotel related functions. Responsible for processing the final master order submitted to Supply Chain and the resolution of any discrepancies associated with the order with the proper input from the Inventory Manager. Reviews event schedules and related information and confers with management to determine supply requirements, identifies overdue materials and tracks material. Reviews and takes action on all system exception reports associated ordering, requisitions or pricing. Produces performance metric reports relating to inventory accuracy, turnover, space utilization, order efficiency, voyage summary and inventory obsolescence to be reviewed by the Inventory Manager, Hotel Storekeeper Responsible for the production of consumption reports associated with Food and Beverage and Hotel Consumables on a daily and voyage basis. Responsible for the reconciliation process associated with the provisioning of the ship on loading day within the specified timeframe and the communication of discrepancies to the Inventory Manager.  This function includes receiving inventory into the system, comparing delivered, invoice and ordered quantities and review of pricing in the system with invoice. Responsible for maintaining all administrative logs associated with cycle counts. “Key controls”, loading recaps, quality issues and others as assigned. Performs audit and review functions associated inventory matters at the request of the Inventory Manager. Reviews Open PO by Vendor report during loading, to ensure all deliveries for items ordered have been received for the current voyage including those deliveries from the Logistics Center. Assists Inventory Manager and Hotel Storekeeper with receiving on the pier during loading. Inventory accuracy in the Food & Beverage, including the equipment Inventory inside each island venue, and Hotel Storerooms compared to the system and reports anomalies to the Inventory Manager. Performs administrative functions as needed for the Inventory and Provisioning team. May be required during Perfect Day build to assist in receiving of new build equipment furniture, fixtures and fittings Will be required to set up, install and the software crunch time for the new build Be prepared to establish efficient systematic storage systems inside the newly constructed store rooms Manage the Perfect Day Uniform orders and create a uniform manual and distribution system with the Inventory Manager Correct recording of beverage disbursement and reconciliation for the ship call days Establish correct par for all Hotel, F&B Inventory, Equipment, Laundry Chemical, Hotel Chemical supplies and establish a for OPP. Reviews documentation associated with the requisition of stock and coordinates the delivery of items requisitioned to various locations in accordance with their internal customer needs. Attends meetings, training activities, courses and all other work-related activities as required. Performs related duties as required.  This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management. Financial Responsibilities: Monitor inventory of cleaning materials, send requisitions to inventory manager. Qualifications: High school diploma or general education degree (GED) Minimum of 2-year experience in a similar position. Working knowledge of computers, internet access, and the ability to navigate within a variety of software packages such as Excel, Word, and PowerPoint required Knowledge and Skills: Previous exposure to international environments strongly preferred. Leadership capabilities. Effective verbal and written communications skills Basic computer skills. MS Office, Internet. Planning and problem solving skills. Ability to speak English clearly, distinctly and cordially. Ability to read and write English in order to understand and interpret written procedures – this includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from managers and co-workers. Must be able to work under pressure without losing concentration. Ability to work positively and cooperatively in a diverse team environment to meet overall established time-frames for the island operation. Flexibility to be engaged yet focused, direct and encourage a positive, dynamic, diverse guest services operation by navigating through a changing work environment Ability to effectively communicate, motivate and lead a team Physical Demands: All island employees must be physically able to participate in emergency lifesaving procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency. Must be able to stand in the sun and endure external elements during work assignment. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Ability to lift and/or move up to 50 pounds. Work Environment: Outdoors may be required to walk in extreme humid and hot conditions. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
May 20, 2019
Full Time
Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
Island Technology Manager Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.  Position Summary: All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s brand standards, SQM standards, USPH guidelines, environment, and safety policies. In accordance with Royal Caribbean International’s philosophy, The Royal Way each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow employees and/or in the presence of guest contact and employee areas. This position description in no way states or implies that these are the only duties to be performed by the Island employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards. The position of Island Technology Manager is responsible for the operational and technical aspects of IT operations on the Island supporting IT business systems and related equipment by providing knowledgeable support within the timeframes defined in Service Level Agreements. The position is also responsible for the tactical maintenance of communications systems, monitoring system performance and providing support to maintain maximum uptime of all supported systems. Essential Duties and Responsibilities: Knowledgeable in all aspects of technology and IT operations including, but not limited to, procedures, server infrastructure, network infrastructure and telecommunications, primary and secondary satellite communications, workstations (desktops and laptops), portable devices and all associated peripherals. Escalates, reports, and tracks High and Critical issues to appropriate shoreside management. Monitors, analyzes, and reports on a regular basis, incident tickets of all priorities on the Island. Reviews, implements - where applicable, and ensures completion of all change requests for systems. Manages and realizes efficiencies in the budget as is related to Repair & Maintenance while balancing operational impact. Interfaces with Island division heads and shoreside operational areas, including GPS, serving as a professional ambassador for IT. Self-audits department for adherence to IT and Company policies, practices, and service levels including IT Compliance regulations. Provides after-hours support for IT-related issues. Responsible for logging all time and work as well as reviewing incident. Provide basic education for staff on site as it relates to work related programs. Leadership Effectiveness: Stays "above the line" and accepts ownership for achieving results in all areas of accountability including SGI, ratings, revenue, and expenses, USPH, Workplace Safety and Employee Satisfaction. Continuously displays inspirational leadership capabilities through encouragement and recognition.   Addresses challenges in a transparent fashion using a fact based approach at all times. Inspires commitment and pride by acting as a role model and fostering a team environment. Creates a climate of trust and mutual respect. Collaborates well and works up, down and across the organization. Active ambassador of the brand. Knows our brand standards and is accountable for executing against them at all times. Guest and crew facing communication are professional, on brand, and visually appealing. Exhibits professional presence, positive energy and passion in all situations. Brings out the best in others through authenticity, care and humility.  Financial Responsibilities Manages and realizes efficiencies in the budget as is related to Repair & Maintenance while balancing operational impact. Knowledge and Skills: Assembles and configures advanced network components. Working knowledge and experience with network security devices such as firewalls, proxies, and mobile device managers. Maintain Active Directory system by managing users, directories, and permissions. Completes standard, defined procedures for maintenance of servers and network infrastructure including, but not limited to, backups, patching, routine and preventative maintenance. Performs advanced troubleshooting to isolate and diagnose common problems. Ensures proper installation and provides first- and second-level support for all IT-supported PC's and peripherals, Internet Café workstations (Mac or PC), POS terminals, devices and peripherals. Interface with Island division heads and shoreside operational areas, including GPS, serving as a professional ambassador for IT. Contribute in the definition and execution of Island Infrastructure Support SOP’s. Qualifications: Bachelor’s degree in computer science or similar IT qualification/experience. Minimum 3-year experience working in a hospitality environment (shoreside or shipboard) preferred. Exceptional oral, written and interpersonal communication skills required. Excellent problem solving and analytical skills. Proven shipboard experience working directly with internal/external customers. Must be a fast thinker and be able to make decisions under pressure. Language Requirements: Ability to speak English clearly, distinctly and cordially with guests. Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers. Physical Demands: All island employees must be physically able to participate in emergency lifesaving procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency. Must be able to stand in the sun and endure external elements during work assignments While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Ability to lift and/or move up to 50 pounds. Work Environment: Outdoors may be required to walk in extreme humid and hot conditions. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
May 20, 2019
Full Time
Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
Island General Manager Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas.  Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.  Position Summary: The Island General Manager provides guidance and strategic direction for the entire Island Leadership Team to deliver the long-term vision of Royal Caribbean and the Private Destination Islands. This role is responsible for their operational success through the effective day-to-day management and focus on delivering a safe, high quality, and exceptional guest experience. The Island General Manager will work closely with other departments to ensure they meet their targets and collaborate accordingly when it comes to achieving results. They will effectively assist the Island General Manager and Leadership Team achieve the Islands objectives and promote Royal Caribbean’s culture, strategy, and policy to all employees. Essential Duties and Responsibilities: Leadership Be a positive, consistent, and fair role model of Royal Caribbean culture. Motivate, influence, and support others to accomplish personal, departmental, and company goals. Consistently communicate with direct reports to provide guidance and enable resources to exceed Guest and Employee expectations. Liaise and actively communicate with Island Leadership, Ship Leadership, and Corporate Office to deliver objectives and exceed Guest and Employee expectations. Track the performance of the business through key performance indicators, financial reports, survey results, and direct Guest and Employee feedback. Meet business key performance indicators and implement strategic plans & objectives that support continuous improvement. Encourage and enable all Employees to deliver key business results. Propose and implement solutions to ensure high level of product quality and Guest satisfaction. Ensure good working conditions and availability of equipment and facilities, proper resources, and optimum capacity to exceed Guest expectations and achieve company objectives. Implement organizational, product, and services changes ensuring all changes are communicated effectively, supported with resources, trained, and positively promoted by all Island Leaders. Delegate and empower the team with clearly defined responsibility and authority. Be accessible to both Guests and Employees during Call Days by actively walking around the site and overseeing the operation in all areas. Administration Accountable for the overall management and administration of the site operation including maintaining of accurate records and inventories as well as the performance of all other administrative duties as required by Royal Caribbean. Ensure policies, processes, and procedures are always known and available to both Leaders and Employees. Ensure Island Leaders consistently maintain records and communicate results to Employees. Review, assess, and update the SQM and all other documents on an annual basis or when any changes are implemented. Report all key results to the Corporate Office on a timely basis. Safety Drive safety culture by regularly reviewing and adjusting the department’s efforts to train, practice, respond, and document emergency incidents. Conduct regular evacuation drills and table top exercises with Risk Management and Island Leadership. Ensure Risk Management and Health & Safety initiatives are taken to improve Guest and Employee safety. Ensure Health and Safety issues are reported, root cause solutions are identified, and corrective action measures are taken. Ensure all departments consistently deliver safety training and provide employees with Personal Protective Equipment (PPE). Manage emergency situations that may arise in order to minimize possible damage, loss, or injury to any Guests, Employees, or company property. Ensure Guest and Employee safety is the highest priority by working with Risk Management to develop and implement safety programs, documents, and trainings. Drive safety culture by regularly reviewing and adjusting the department’s efforts to train, practice, respond, and document emergency incidents. Ensure incidents and near misses are documented, investigated, and corrective action is taken, when required, to reduce the likelihood of reoccurrence. Ensure Employees are properly trained and always utilize safety equipment to prevent workplace injuries and accidents. Human Resources & Training Support the Human Resources Manager with the hiring and development of all Island Employees. Work with Human Resources and Island Leadership to identify training needs per position, develop training program for each role and departments, and implement additional modules as needed. Ensure all Island Leaders are actively managing payroll and payroll related budgets according to business needs. Ensure Human Resources and Island Leadership comply with the disciplinary policy and are consistent in their approach to performance and conduct improvement. Ensure all Employees are accurately onboarded, continuously trained, and appraised on a timely basis. Ensure Back-of-House Facilities and Accommodation are cared for, maintained, and meet the needs of Employees and Island Leaders. Responsible for the welfare and good conduct of all Employees and Island Leaders. Ensure Employee Engagement Activities are planned and executed throughout the year. Finance Effectively manage departmental budgets and resources to deliver the profit targets for the entire island. Assist with the development of meaningful and achievable budgets aligned with the company’s strategic goals. Monitor and analyze revenue and expense management to ensure targets are achieved. Consistently analyze finances to identify areas for improvement and take immediate action. Monitor island sales techniques to maximize revenue generation and ensure high customer service levels. Understand the commercial objectives of the company and ensure Employees know their individual responsibilities to achieve the company’s desired results. Monitor ordering and purchasing needed for operation on Private Destinations, communicates with supply chain, logistics, and vendors when needed. Look for opportunities for improvement of products and standards and introduction of new revenue opportunities. Actively seek and implement cost saving programs to provide positive financial results. Property Management Maintain building, facilities, equipment, and supplies in order to minimize damage, reduce waste, and control costs. Responsible for ensuring Leaders actively complete Planned Preventative Maintenance schedules, regular safety inspections, certification requirements, and record keeping. Responsible for the general maintenance of the site and all its buildings as well as onsite technical maintenance of plant and machinery including electrical, fuel, and water installations. Responsible for the maintenance of all site vehicles and equipment. Responsible for the safe keeping and good order of all tools and technical operating equipment in use on the site. Qualifications: Higher Secondary or equivalent. 7+years of experience in roles of increasing responsibility in resort, island, ship, or park operations. Knowledge and Skills: Worked in a medium to large organization. Managed senior managers/business leaders. Experience in Crisis Management. Project Management; coordinating with multiple stakeholders. Strong Leadership skills and Fluent in English. Good communication skills, Computer skills; able to prepare basic reports in excel, presentations in PowerPoint. Effective verbal and written communications skills. Advance computer literacy in MS Office, procurement, Internet. Knowledge of policies and practices involved in the human resources function. Ability to supervise international staff in a positive and productive manner by motivating, developing and managing Employees as they work. Ability to speak English clearly, distinctly and cordially. Ability to read and write English in order to understand and interpret written procedures – this includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from managers and co-workers. Physical Demands: Ability to see, hear, speak, comprehend, and communicate. Ability to lift 30 pounds. Ability to reach and bend. Ability to walk upstairs. Exposure to noise, cleaning chemicals, and dust. Exposure to extreme outdoor temperatures. Exposure to moving mechanical parts and vehicles. On occasion, may be required to climb, balance, stoop, kneel, and crawl. Work Environment: Outdoors, required to walk in extreme humid and hot conditions Office (inside) Traveling Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
May 20, 2019
Full Time
Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
Lead Bartender Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary: Reports to the CocoCay Beverage Manager Assigned to, and responsible for leading & driving results on CocoCay Perfect Day.  Responsible, accountable and deeply committed to maintaining the integrity of all island venue’s unique original concepts, while ensuring Royal Way service standards. This hands-on role requires you to lead by example a team of Bar Island Attendants and shipboard beverage team members to drive business success while creating memorable Perfect day experience to delight and indulge guests. Essential Duties & Responsibilities: All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s, The Royal Way, SQM standards, USPH and HACCP guidelines, environmental, and workplace safety policies and procedures. Each shipboard employee may be required to perform all functions in various food and beverage service venues throughout CocoCay Perfect Day. General Management Support Island beverage operations by leading operations of designated beverage venues throughout the island. Implements goals and objectives based on food and beverage divisional leadership that support both ship and island initiatives. Committed to the financial success of CocoCay Perfect Day and of the company. Make guest loyalty a key driver of our business model. Authorized and empowered to make decisions at the guest contact point. Must be able to work independently as needed in order to maintain daily objectives of beverage venue/concept(s). This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.   Inventory Management Manage and support Venue teams to achieve operational efficiency. Lead Bartender must carefully monitor all inventories and strictly adhere to company’s inventory control operating procedures. Maintain venues with accurate and realistic par levels based on product demand fluctuations. Constantly review operating costs in all venues to ensure inventory is not stolen, destroyed, lost or miscounted. Check and maintain par levels on a regular basis, for all beverage items including equipment. Training and development Responsible for assessing training needs by reviewing operational weaknesses and deficiencies and provide relevant motivation, coaching and training to drive venue profitability and guest satisfaction for Island Bar attendants and feedback for the shipboard beverage team. Execute training programs for the benefit of the overall skill set of the Beverage Operations Team. Conducts regular meetings, briefings and one-on-one sessions with the Island Bar Attendants for operational feedback. Required to assist in the evaluation of the performance of the Island Bar Attendants. Venue Supervision Maintain high level of supervision & presence in throughout Perfect Day. Prioritize your supervision based on the guest distribution throughout Perfect Day. Exhibits active leadership style by setting positive operational tone in all venues with regular consistent professional interaction. Inspecting cleanliness and organization of venues Assists CocoCay Beverage Manager in optimizing team schedules including contract lengths and staffing coordination to ensure smooth team transition and consistent management coverage in all venues. Must demonstrate skills in resolving conflict among employees Qualifications: High school education or vocational; a minimum of five (5) years beverage-related experience and/or training; or equivalent combination of education and experience. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from employees and customers. Ability to calculate figures and amounts such as discounts, interest, commissions, tips, proportions, percentages. Adept with basic computer software required to effectively communicate within the division and hotel and to administrate Beverage Operation BOH needs Actively uses current management systems to monitor staffing levels, performance monitoring and related financial reports and follows up as needed. Three to five years previous bartending experience, preferably in a 4 or 5 star restaurant, lounge, etc. Ability to work independently and to quickly and accurately mix drinks according to mixology standards. Working knowledge of varying brands and quality of liquors and beers. Knowledge of varying brands and quality of wines. Working knowledge of public health standards. Working knowledge of cash registers and/or related computerized systems. Working knowledge of inventory control methods and standards. Ability to apply customer service skills according to Royal Caribbean International’s The Royal Way when interacting with guests and coworkers. Ability to provide on-the-job training to Bartender, Bar Servers and Bar Utility personnel. Actively follows ServSafe responsible service of alcoholic beverages. Successfully passes ServSafe training within the first 30 days of contract. Language Requirements: Ability to speak and read English - analyze and interpret procedure manuals and memos, technical procedures or governmental regulations. Physical Demands: All island employees must be physically able to participate in emergency lifesaving procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency. Must be able to stand in the sun and endure external elements during work assignment. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Ability to lift and/or move up to 50 pounds. Work Environment: Outdoors may be required to walk in extreme humid and hot conditions. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
May 20, 2019
Full Time
Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
Environmental Officer Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary: The Environmental Officer is responsible for overseeing the company’s environmental policies, procedures and systems. This individual also provides Island expertise to Shore-side Marine Operations and Environmental Stewardship Departments to assist in the development of these policies and procedures.  Serves as the Island subject matter expert on environmental regulations. The Environmental Officer’s primary duty is to ensure that the Island is in compliance with applicable local, state, regional, federal, port state, flag state and international environmental laws and regulations, as well as, applicable Company policies. The Environmental Officer also provides direct environmental compliance assistance and advice to the Chief Engineer.  For other matters such as safety and public health, the Environmental Officer supports the Staff Captain.  Due to the nature of the role, the Environmental Officer interfaces with all departments, employees and all areas of the ship.  Given the scope of this role, the Environmental Officer has a unique responsibility for reporting any concerns or regulatory/SQM violations to the Director, Environmental Programs, if/when these are not properly addressed by the ship’s management or as directed by Company policy. The Environmental Officer position is supported by Marine Operations.  Environmental Stewardship provides technical support and oversight, as needed, on environmental compliance matters. Essential Duties & Responsibilities: Ensures service standards, Safety, Environmental and other company policies and standards are consistently maintained Serves as the expert with regards to the functionality of environmentally-related equipment and systems for meeting compliance with worldwide environmental ship operations Partners with relevant shipboard officers to verify the functionality of environmental equipment/systems (e.g. Oily Water Separator and Whitebox, AWP/AEP effluent sampling, potable water sampling, Recreational Water Systems) Supports shipboard team’s Public Health needs by assisting with the implementation of plans and programs (e.g. OPP; IPM; Water Safety Plan, including potable and recreational waters; Vessel Sanitation Program; ANVISA and ShipSan) Supports shipboard safety through various activities such as participation in Drills and emergencies; this includes competency in the following activities: Relevant aspects of Respiratory Protection program Gas monitoring equipment calibration (Royal only) Command and Control activities (e.g. during fires, oil/chemical spills, security events, ship evacuation, etc.) Responsible for onboard management and status reporting of Solstice Class Lawn Club health and maintenance plan (Celebrity Solstice Class) Ability to resolve issues and find solutions when environmental quality standards are not met Drives Profitable Growth Applies environmental expertise in order to ensure Master, Chief Engineer, Staff Captain and Hotel Director’s environmental performance stays within the bounds of environmental regulations and where possible, best corporate/industry practice Provides input on environmentally related matters to shipboard management to support the development and management of the ship's environmental budget Proactively makes recommendations for cost savings by reviewing voyage planning/exemptions; recycling, reusing, repurposing and donations; chemical management (e.g. reducing inventories); energy management/efficiencies and implementing new programs (AWPs, AEPs, sludge recycling, ballast water treatment) Cultivates Customer First Knows our brand standards and is accountable for executing against them at all times; holds others accountable for delivering against the standards Drives guest satisfaction by serving as the environmental ambassador for our “Save the Waves” program, delivering brand specific presentations (e.g. Captain's Corner, Oceans Ahead and conducting back-of-house and special request tours) Ensures guest facing communication is professional, on brand and visually appealing Designs for the Future Partners with relevant operational leaders to develop systems, work practices and procedures with an environmental and/or public health impact Models Statesmanship Interfaces with governmental and marine authorities as needed for interpretations of regulations and company policies (e.g. EPA, various Coast Guards, port authorities, Class, Flag State, etc.) Interfaces with waste vendors and port agents, as needed; this may include conducting waste vendor due diligence surveys and site inspections at the request of Environmental Stewardship Thinks and Acts Globally Responsible for interpreting various regulations as they apply to worldwide shipping operations and conservation Leadership Skills Leads with Passion, Drive and Energy Exhibits professional leadership presence, positive energy and passion in all situations Stays “above the line” and accepts ownership for achieving results in all areas of accountability including environmental performance, SGI, ratings, revenue, expenses, USPH, Workplace Safety and crew satisfaction Resolves conflict with fact-based communication Creates a climate of trust and mutual respect Manages and acts as a true ambassador for our “Save the Waves" program and the Company's commitment to "Above and Beyond Compliance" Harnesses the Power of Enterprise Team Performance To ensure communication between various stakeholders, Environmental Officers must actively participate in meetings related to environmental and select safety and public health programs (e.g. biweekly environmental, SQM, OPP, etc.) Ensures environmental records are completed and provides/posts related reports as required (ie. Oily Record Book (ORB), Garbage Record Book (GRB), Sewage and Grey Water Book, Refrigeration log, AMOS, Landing Records, etc.) Fosters team unity and inspires commitment to the brand Collaborates well and works up, down and across the organization   Attracts and Develops Talent With regards to environmental operations, assesses and coaches officers and crew on the familiarization process Sets expectations; provides honest, candid, ongoing feedback; takes appropriate action to improve performance Provides candid performance feedback and takes appropriate action to improve performance Accurately identifies talent and follows the company’s promotions process Brings out the best in the team through authenticity, care and humility Inspires team through encouragement and recognition of outstanding performance Provides training and guidance to all officers/crew on the Company's environmental vision; conducts both HBST and Save the Waves training sessions Enforces rules and regulations, including those specific to the ship and Company’s ABC policies, in a diplomatic and professional manner   Acts with Integrity Is a role model for others and serves as a positive ambassador of the brand Ensures all environmental incidents are reported, documented and addressed via the Company’s Environmental Incident reporting policies Acts with professionalism at all times and leads by example Qualifications: Minimum Bachelor’s of Science degree and/or Marine Transportation degree/license is required (Biology, Physics, Chemistry or Engineering) Environmental Management/Science or Environmental Engineering Degrees, especially those with a Marine emphasis, preferred Demonstrated environmental background/experience within the last 5 years strongly preferred Previous experience with emergency response including command and control preferred Valid training certificates in accordance with SOLAS regulations and/or STCW 2010 from approved training facility including: STCW Basic Safety Training STCW Advanced Shipboard Firefighting STCW Train the Trainer Self-motivated with a strong work ethic and ability to work in multicultural environment Public speaking and/or teaching/training experience required Ability to demonstrate an understanding of environmentally related engineering equipment and systems Basic knowledge of marine regulations/standards including ISM, MARPOL, NPDES and ISO 14001 Effectively communicates a solid understanding of current maritime environmental issues and topics Understands shipboard Marine culture and chain of command Highly organized with ability to manage multiple priorities and consistently meet deadlines Ability to work in a high pressure environment Strong administrative skills and working knowledge of computers, internet access and the ability to navigate within a variety of software packages such as Excel, Word and other related programs Language Requirements: Excellent English reading and writing skills required Ability to speak English clearly, distinctly and cordially Physical Demands: All island employees must be physically able to participate in emergency lifesaving procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency. Must be able to stand in the sun and endure external elements during work assignment. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Ability to lift and/or move up to 50 pounds. Work Environment: Outdoors may be required to walk in extreme humid and hot conditions. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
May 20, 2019
Full Time
Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
Site Engineer Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary: The Site Engineer is in charge of the Technical Maintenance Department for the Private Destination (CocoCay or Labadee). The Site Engineer must ensure departmental performance objectives are met or exceeded by performing the following essential duties and responsibilities personally or through subordinate managers/supervisors. The Technical Maintenance department consists of Facilities, Vehicles, Tenders and Safety & Security. Essential Duties & Responsibilities: The Site Engineer's primary responsibility is the operation and maintenance of the Private Destination’s equipment, machinery and associated systems, including the waste management systems, power generation, water production, Food and Beverage Equipment, Vehicles, Tenders and boats. The Site Engineer also has the following responsibilities and authorities: The company places the highest value on the environment, and the Site Engineer shall do the same. He shall ensure that all his subordinates understand the company's environmental policies and are committed to safeguard the environment. He shall be thoroughly familiar with all company environmental policies. He shall ensure that all official log books are properly completed and that his staff understand that each entry shall, and must be, accurately and fully completed. He shall ensure that all environmental systems & machinery within his department are operated and maintained to A.B.C. (Above and Beyond Compliance) standards. He shall ensure that all waste streams within his department are properly treated and disposed of following applicable international regulations and company requirements. The organization and performance of the personnel assigned to the Technical Maintenance Department. The safety, material condition, cleanliness, fire prevention and emergency preparedness and response in the Private Destination. Custody of the Technical Maintenance Department's drawings and technical manuals, including notation of all changes and modifications. Maintaining the machinery periodically through the Planned Maintenance System. Daily account of bunkers, fuels, and oils. Maintaining the engine logs as required by the applicable regulations. Management, budgeting and controlling the requisition of spare parts, supplies and equipment for the Engine Department. He shall maintain cost control for his staff operating expenses, overtime, traveling expenses and training expenses within budget constraints and utilizing proper planning to ensure all work is done and personnel are trained in an efficient manner. Maintenance of all records, accounts and reports required of the Technical Maintenance Department. The instruction and training of the department personnel. Ensure all personnel are fully trained with their emergency assignments and are familiar with the fire fighting appliances in the Private Destination. He shall routinely review his staff's training records ensuring each has been properly trained according to company requirements. He shall arrange his staff accordingly to ensure that all training requirements are met in a timely manner. Delegation of duties to subordinate employees to provide training and experience to each employee. To encourage interest and a sense of responsibility in the staff, suitable job variation shall be arranged whenever possible. As the technical advisor to the Site Manager and, ensure that routine checks are made of all site’s equipment. The Site Engineer shall acquaint the Site Supervisor, and to a lesser extent the other technical staff, with all aspects of his duties and responsibilities, and keep them generally informed of the condition of the Technical Department. Site Engineer shall work closely with Technical Superintendent and should inform him of every important technical aspect of the operation. Mechanical and Operational responsibilities include: Storage and disposal of sludge Treatment and disposal of sewage (black water) Handling and disposal of garbage Segregation of storage Process in crushers, compactors and incinerators Oil Transfer from/to the ship Storage of bilge water Maintaining and sign the Log Books and the Oil Record Book Oil pollution emergency response planning Train employees assigned to handle, store, transfer fuel oil/diesel oil and hazardous liquid and respond to spills The Site Engineer shall keep the Site manager continually informed of all aspects of the operation of the Technical Department, including significant personnel matters. If at any time the Site Engineer must leave the site, the Technical Supervisor or other designate must be on Site unless otherwise approved by the Site Manager. The Site Engineer shall notify the Site Manager when he leaves the site. Physical Demands: All island employees must be physically able to participate in emergency lifesaving procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency. Must be able to stand in the sun and endure external elements during work assignment. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Ability to lift and/or move up to 50 pounds. Work Environment: Outdoors may be required to walk in extreme humid and hot conditions. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
May 20, 2019
Full Time
Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
Island Shore Excursion Manager Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary: The Island Shore Excursions Manager should possess a dynamic outgoing demeanor with a passion for delivering industry leading service while demonstrating exemplary skills. The role establishes and drives a positive working environment and focuses on the Guest Experience while operating with optimum Safety in all activities with of our guest and fellow colleagues in mind. The Island Shore Excursions Manager is responsible for ensuring the smooth day-to-day operation of all sports & leisure activities (e.g. wave jet, kayak, scuba diving, balloon etc.), tours & excursions, rentals, VIP services, retail stores, and recreational facilities. The entire guest Cabana Product experience shall be the responsibility of the Island Shore Excursions Manager as well. Leading by example at the Front of House; this is a position that requires exemplary customer engagement. This includes, but is not limited to, health and safety, guest service, cleanliness, revenue generation, expense control, training, and the upkeep and maintenance of equipment.   Additionally, the Island Shore Excursions Manager must ensure compliance with all laws, health and safety procedures, manufacturer guidelines, and standards set forth by the PADI program, lifeguard program, Aerophile, SQM, and RCCL guidelines. They must also possess knowledge of equipment maintenance, and demonstrate the ability to react appropriately to adverse weather and water conditions. As a leader in the organization, he/she must lead and inspire all employees to work to their highest capabilities and ensure they continuously develop talent in the department. This includes fully controlling manning levels to maintain a positive and safe work environment as well as monitoring training needs and facilitating training. The role also supports the Assistant Island Shore Excursions Manager, Activities Guides, Dive instructors, Aquatics Staff, and Cabana Attendants as and when required. This position reports directly to the Island General Manager. This position description in no way states or implies that these are the only duties to be performed by the Island employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. Essential Duties & Responsibilities: All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s Royal Way Experience, SQM standards, health and safety guidelines, environmental guidelines, PADI standards, lifeguard standards, and safety policies.  Each employee may be required to perform other functions. Each employee must conduct oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow shipboard and Island employees. The role performs the following essential duties and responsibilities: Manage a total of 40+ employees in the operation. Set the overall direction, coordination, and evaluation of department employees in accordance with the organization’s policies. Work closely with all departments in establishing on-going operations procedures and programs. Work with the Management Team in maintaining a safe operation for both employees and guests. Participate in regular meetings with the various department heads to ensure good communication. Conduct daily and frequent site inspections to ensure that all departments meet the highest possible standards of safety, courtesy, cleanliness, and efficiency. Create and deliver job specific trainings and competency testing in order to equip all employees with the skills, knowledge, and attitude to perform their jobs. Clearly explain all expectations, roles, and responsibilities to employees. Develop, implement, and monitor schedules and rotation sheets for the operation. Assign, schedule, coach, counsel, and discipline employees by communicating job expectations and enforcing policies and procedures. Plan and review advancement for those qualified and interested in career development. Work to maintain an efficient and cooperative atmosphere among employees. Role model and reinforce all company policies. Maintain a working knowledge of general and departmental safety procedures. Attend and conduct safety training programs and in-service education as required. Attend and conduct physical training. Maintain a complete knowledge of the operation including the operating procedures for all attractions and positions. Conduct daily, weekly, monthly, and annual inspections and safety checks of all operating areas. Lead, record and document all inspections and trainings to ensure conformance to standards. Investigate any incident that occurs and ensure the incident investigation is completed in a timely manner in compliance with the investigation policy and procedures. Ensure all areas of concern are fixed before the area or equipment is placed in operation. Identify safety hazards, housekeeping issues, or maintenance requirements and report issues to the appropriate channels. Ensure incidents and near misses are documented, investigated, and corrective action is taken, when required, to reduce the likelihood of reoccurrence. Train Team to respond quickly, intelligently, and decisively to incidents and emergencies. Train Team to effectively communicate with guests during operational changes and evacuations. Train team on sales techniques and promotion of island activities. Regularly participate in emergency scenarios to maintain a “rescue ready” culture. Regularly communicate with the Maintenance departments to optimize equipment and safety. Participate in Preventative Maintenance planning with Site Management. Ensure Team recognizes unusual conditions and are always ready to initiate appropriate operational changes. Ensure all Team operates within PADI and RCCL guidelines along with internal procedures. Conduct opening and closing procedures of the Island including designated areas of the beach facilities to make show ready. Maintain cleanliness by straightening out furniture, organizing equipment, returning life jackets to stands, picking up garbage, etc. Maintain a general knowledge of the entire island operation. Understand the workings of the PADI website to assist with the tracking of instructor information and qualifications. Monitor and document compliance of employee insurance requirements. Project a positive public relations image to employees and guests at all times. Actively manage the daily operation using the “Manage by Walking Around” technique. Display a friendly, helpful, and cheerful attitude while communicating effectively with employees and guests. Ensure all employees have current information and are equipped to respond to guest needs and anticipate their unstated ones. Turn problems into opportunities by actively listening to and quickly resolving guest complaints. Actively seek and assist guests and be available to answer questions. Implement initiatives, changes, and trainings aimed to continuously improve the guest experience. Enforce all rules and provide crowd control in a friendly and fair manner. Coordinate all communication related to training and SOP development. Compile financial and operational reports. Applies expertise in order to ensure performance stays within the bounds of the designated budget. Record production, training and operational data on specified forms. Analyze operational problems such as theft and wastage, and establish controls. Monitor and prepare financial budgets and analysis for the Management team. Promote revenue generation in all areas. Including the successful identification of expense reduction through cost efficiencies and revenue growth through promotional and upselling activities. Promote revenue generation and actively seek new opportunities. Monitor inventory to ensure quality and timely delivery of products. Receive, issue, and take inventory of supplies and equipment. Report shortages to the appropriate channels. Accepts ownership for achieving results in all areas of accountability including NPS, ratings, revenue, and expenses, Workplace Safety and Employee Satisfaction. Role model for others and serves as a positive ambassador. Qualifications: Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, PowerPoint, E1, Medallia, Amos, and crunch time required. Demonstrated aptitude for the financial aspects of managing departmental budgets. Knowledge of principles and processes for providing customer and personalized service including needs assessment, problem resolution and achievement of quality service standards. Knowledge of policies and practices involved in performance management. Proven ability to manage international staff in a positive and productive manner by motivating, developing and managing employees as they work. Proven ability to utilize and administer the disciplinary process through coaching and counseling to improve performance. Knowledge of PADI standards would be an advantage. Ability to confidently drive and maneuver boat. Or be required to learn and develop the skills to become a confident boat operator. Bachelor’s degree (B.A.) from four-year College or university, or five years related experience and/or training; or equivalent combination of education and experience. Prior experience supervising and instructing Aquatics programs and or land based tour operations is advantageous. Language Requirements: Have a good command of English to understand and enforce rules in a polite and effective manner. All employees must be able to communicate in the English language in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers. Physical Demands: All island employees must be physically able to participate in emergency lifesaving procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency. Must be able to stand in the sun and endure external elements during work assignment. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Ability to lift and/or move up to 50 pounds. Work Environment: Outdoors may be required to walk in extreme humid and hot conditions. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
May 20, 2019
Full Time
Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
Mechanical Electrical Plumbing Technician Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary: Responsible for maintaining the water chemistry, water quality, filtration, dosing and mechanical functions of all pool and fountain equipment (including but not limited to pumps, filter units, chemical dosing, recording equip. etc.).    Maintaining aqua systems to comply with all USPH maintenance and reporting requirements. Maintain all the pools and Jacuzzi's related machinery and equipment on the Island in good running condition. Essential Duties & Responsibilities: All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s The Royal Way, SQM standards, USPH guidelines, environmental, and safety policies.  Each Island employee may be required to perform all functions in various venues and throughout the Island. In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence , each employee conducts oneself in a professional and courteous manner at all times.  This consists of physical and verbal interactions with guests or fellow Island employees and/or in the presence of guest contact and crew areas. Responsible for maintaining all pools, Jacuzzi's, fountains, wave pool, water slides, splash kids zone and associated technical equipment in working order.  Including pipe and hose replacement as well as mechanical repairs, if required. Maintains all equipment water chemistry and operations reports required by USPH and SQM. Must be Certified Operator of Pools (COP is also adequate). Performs routine and unplanned maintenance required to keep all aqua venues fully operational. Report daily to the Pool and Park Specialist to make sure required aqua venues are ready to meet operational requirements. Coordinates with the proper authority (Aquatic & Recreation Manager) for draining and refilling of pools and Jacuzzi's. Notifies the Pool and Park Specialist (or to the Aquatic & Recreation Manager on the Island) immediately of the malfunction of any equipment that are safety, security and operational related issues. Attends meetings, training activities, courses and all other work-related activities as required. Performs related duties as required. Should have basic knowledge of repairman and plumbing activities and procedures.  May be called upon to assist with these functions in emergencies or under certain circumstances.  This position description in no way states or implies that these are the only duties to be performed by the Island employee occupying this position.  Island employees will be required to perform any other job-related duties assigned by their supervisor or management. Qualifications: Previous supervisory experience in a water park environment is essential. Minimum five years previous experience in a water park environment with a minimum three years of supervisory responsibilities of maintaining the water related equipment and areas in good working condition. Expertise in maintenance of water pumping, water chemistry, filtration and monitoring equipment. Ability to apply customer service skills, according to Royal Caribbean International's The Royal Way when interacting with guests and coworkers. Ability to learn and utilize knowledge of policies and practices involved in the human resources function. Ability to supervise a team of repairmen in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or recommend termination of employment. Bachelor of Science Degree. Language Requirements: Ability to speak English clearly, distinctly and cordially with guests. Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers. Physical Demands: All island employees must be physically able to participate in emergency lifesaving procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency. Must be able to stand in the sun and endure external elements during work assignment. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Ability to lift and/or move up to 50 pounds. Work Environment: Outdoors may be required to walk in extreme humid and hot conditions. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
May 20, 2019
Full Time
Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
Island Project Manager Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Essential Duties & Responsibilities: Conduct him/herself in a professional and courteous manner always. This consists of physical and verbal interactions with guests or fellow employees and/or in the presence of guest contact and employee areas. If for any reason the Site Manager is not available to fulfill his or her responsibilities, the ISLAND PROJECT MANAGER will perform the Site Manager duties. Focus primarily on quality of operations, oversee assignments of duties, observe and evaluate employees and work procedures to ensure quality standards and service are met. Identify staffing requirements and manage workforce scheduling for the various operations: water park, pools, Sport Beach, Balloon, SAW, etc. Recruitment and selection of new staff in line with operation manpower planning Guide, develop and provide on-the job training to new employees Track project performance, specifically to analyze the successful completion of short- and long-term goals Actively seek out opportunity to reduce costs while maintaining standards of quality service. Develop and implement Standard Operation Procedures in view of satisfying compliance requirements, mitigate health and safety risk, and allow for consistent and efficient work practices throughout an organization Physical Demands: All island employees must be physically able to participate in emergency lifesaving procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency. Must be able to stand in the sun and endure external elements during work assignment. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Ability to lift and/or move up to 50 pounds. Work Environment: Outdoors may be required to walk in extreme humid and hot conditions. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
May 20, 2019
Full Time
Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
Plumber Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary: The Plumber shall carry out the work orders given by the Facilities Maintenance Lead.  They are skilled workers and must be able to carry out all kinds of maintenance and repair work. Essential Duties & Responsibilities: All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s The Royal Way, SQM standards, USPH guidelines, environmental, and safety policies.  Each Island employee may be required to perform all functions in various service venues throughout the Island. In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence , each employee conducts oneself in a professional and courteous manner at all times.  This consists of physical and verbal interactions with guests or fellow Island employees and/or in the presence of guest contact and crew areas. Royal Caribbean places the highest value on the environment and all employees shall do the same. Those assigned to the Plumber Position shall work with superiors and subordinates to understand and comply with the company’s environmental policies and be committed to safeguard the environment.  He shall directly and immediately inform his immediate superior is any environmental system does not function properly. The Plumber shall carry out duties as instructed by the Facilities Maintenance Lead. He is responsible for the general overhauling and maintenance for all equipment related to the plumbing area, plus any other task assigned by Facilities Maintenance Lead or Assistant Site Engineer as required Responsible for the maintenance and repair of all piping related to the Island operations, such as fresh water, black water, grey water, pulper, drains, etc. Plus any other task assigned by Facilities Maintenance Lead or Assistant Site Engineer as required Repair and maintenance of the following equipment as assigned by the Facilities Maintenance Lead or Assistant Site Engineer, if required: Technical and plumbing equipment in galleys, bars and pantries Welding, including Gas, Electric, TIG, and MIG Lathe machine, milling machine and all common shop equipment General maintenance of plumbing and piping system within the Island areas of responsibility Cleaning and maintenance of the workshop and lockers as assigned by the Facilities Maintenance Lead. May be required to perform and/or assign additional routines and work descriptions as listed in the Planned Maintenance System if required from Facilities Maintenance Lead, Assistant Site Engineer or Site Engineer. Know, follow and enforce SQM policies. Attend mandatory crew safety meeting as required. Maintain and encourage the Anchored in Excellence credo at all times. Perform related duties as assigned by the Facilities Maintenance Lead and/or Assistant Site Engineer. Attends meetings, training activities, courses and all other work-related activities as required. Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the Island employee occupying this position.  Island employees will be required to perform any other job-related duties assigned by their supervisor or management if required. Qualifications: Prior Plumbing, welding and machinist experience is preferred. Language Requirements: Ability to speak English clearly, distinctly and cordially. Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions to the supervisors and co-workers. Physical Demands: All island employees must be physically able to participate in emergency lifesaving procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency. Must be able to stand in the sun and endure external elements during work assignment. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Ability to lift and/or move up to 50 pounds. Work Environment: Outdoors may be required to walk in extreme humid and hot conditions. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
May 20, 2019
Full Time
Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
Senior Linesman Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary: The Senior Linesman is the Lead Man for the Pier mooring Operation and shall work in conjunction with the Technical Supervisor. His deputy shall be the most experienced Technical crew as appointed by his Technical Supervisor. Essential Duties & Responsibilities: All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s The Royal Way, SQM standards, USPH guidelines, environmental, and safety policies. Each shipboard employee may be required to perform all functions in various venues and throughout the ship. In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence , each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and crew areas. The Senior Linesman shall have an understanding of the Royal Caribbean Cruises Ltd. Safety & Quality Management Program. The Senior Linesman shall have full knowledge of all call day Pier Mooring operations related to maintenance and procedures. The Senior Linesman’s primary responsibility is to ensure for the cleanliness, care and maintenance of the Piers equipment, Platform, Chain Blocks, Gangways and ladders. He is responsible for the cleaning of the Pier, Bollards. The Senior Linesman shall supervise his crew to ensure that the Pier planned maintenance is carried out within the specified time periods and required records are maintained. The Senior Linesman should be an assertive work leader of the Pier crew and to have a full understanding of all the Ship Call day operations on Pier. The Senior Linesman shall also ensure that there are sufficient inventories of all supplies and tools used by the Pier Operation. The Senior Linesman is responsible for the supervision of the Pier crew in all marine aspects and shall continuously educate and guide his personnel. Additionally, he shall ensure that all Pier personnel have performed their SQM required familiarization's. He shall ensure that his crew is using the proper safety and protection equipment in the daily Pier operation and that the critical working areas are appropriately and adequately isolated from guests. The Senior Linesman shall ensure that all Pier crew work and conduct themselves in accordance with the procedures described in this manual at all times. The Senior Linesman should conduct himself in an exemplary manner and do his utmost to keep a high standard of ethics and morale among his fellow crew-members. He shall ensure that the cooperation between the Pier Crew and other departments is excellent. He shall keep his Site Engineer and Assistant Site Engineer informed about the progress and skills among his personnel and suggest promotions within the Pier Crew. The Senior Linesman has an important role in accident/incident prevention and reporting. He shall cooperate with the Safety Officer and Security Officer in investigations and follow-up of accidents, incidents and non-conformities. Qualifications: The Senior Linesman shall have a Minimum Experience of 2 - 3 years as Bosun and Able Bodied Seaman certificate and shall have received basic safety training before employment. Good Supervisory, organizational and communication skills are necessary for this position. The Senior Linesman must demonstrate an exceptionally positive attitude and the willingness to fully participate in a dynamic team environment. Language Requirements: Ability to speak English clearly, distinctly and cordially with guests. Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers. Physical Demands: All island employees must be physically able to participate in emergency lifesaving procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency. Must be able to stand in the sun and endure external elements during work assignment. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Ability to lift and/or move up to 50 pounds. Work Environment: Outdoors may be required to walk in extreme humid and hot conditions. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
May 20, 2019
Full Time
Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
Bird Handler Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary: Responsible for the daily feeding, cleaning and maintenance of the island birds and exhibits as part of the Island Entertainment experience. They will work in collaboration with the Entertainment staff and Photo team to allow guests photo opportunities and handling of the birds while delivering an excellent guest island experience by performing the following essential duties and responsibilities on the island. Essential Duties & Responsibilities: In accordance with Royal Caribbean International’s philosophy of   the Royal Way , each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow island/shipboard employees and/or in the presence of guest contact and crew areas. Maintains continual interaction with the guests during potential bird handling encounters or photo opportunities. Responsible for feeding the birds and cleaning their designated cages/ aviaries Maintains proper handling and safety of the birds while interacting with guests and while moving birds from one location to another. Be able to train other personnel on proper handling procedures as needed to assist with guest and bird interactions and photo opportunities. Communicate, stimulate and interact with birds. Performs regular inventory of all necessary bird equipment and supplies including bird feed. Determines if equipment requires replacement or repair. Coordinates with Island Activities Manager when requisitioning replacement supplies and feed. Responsible for handling all equipment safely with care and for site preparedness before guests arrive. Participates in embarkation and debarkation of the island by greeting or de-greeting, disseminating information and directing or escorting guests. Attends meetings, training activities, courses and all other work-related activities as required on the island. Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the island employee occupying this position. Island/ Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management. Qualifications: 1-3 years experience handling birds.  Customer service experience in a hotel, recreation, leisure, tourist/ vacation industry is preferred.  Experience with exotic avian care and maintenance in a professional setting preferred.  Ability to assist in restraining birds for medical evaluation and grooming required. Should have passion and enjoy working with animals.  Ability to communicate tactfully with guests, department heads and island employees to resolve problems and negotiate resolutions. Working knowledge of computers, internet access, and the ability to navigate within a variety of software basic packages preferred Completion of high school or basic education equivalency required. Language Requirements: Ability to speak English clearly, distinctly and cordially with guests. Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers. Physical Demands: All island employees must be physically able to participate in emergency lifesaving procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency. Must be able to stand in the sun and endure external elements during work assignment. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Ability to lift and/or move up to 50 pounds. Work Environment: Outdoors may be required to walk in extreme humid and hot conditions. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
May 20, 2019
Full Time
Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
Carpenter/Handyman Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Essential Duties & Responsibilities: All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s brand standards, SQM standards, USPH guidelines, environment, and safety policies. In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow employees and/or in the presence of guest contact and employee areas. Keep a high standard in the general maintenance of all Island facilities, public areas, i.e. wood work, doors, locks, fences, and back of the house (staff accommodations, staff kitchen, storerooms, etc). Should have knowledge of masonry and carpentry. Must have an understanding of time management and be able to finish assignments in a timely manner. Shall establish a weekly schedule for the routine maintenance for the Island and present it to the Island Manager. Shall be available if an emergency occurs, which requires his participation. Maintains all working tools and carpenter vehicle/facilities vehicle in good condition. Ensure that personal appearance, personal hygiene and uniform appearance is at all times in accordance with Company policy. Understand and can apply in work practices environmental policies and procedures concerning such functions as disposal of materials and chemicals associated with the general maintenance of Island facilities. Other duties may be assigned. Qualifications: High school or equivalent. A minimum of two years related experience and / or training. Shall be an experienced craftsman with a high knowledge in carpentry and general maintenance. Language Requirements: Ability to read and interpret English. Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to write routine reports in English. Physical Demands: All island employees must be physically able to participate in emergency lifesaving procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency. Must be able to stand in the sun and endure external elements during work assignment. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Ability to lift and/or move up to 50 pounds. Work Environment: Outdoors may be required to walk in extreme humid and hot conditions. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
May 20, 2019