Royal Caribbean LTD

Royal Caribbean International is known for driving innovation at sea and has continuously redefined cruise vacationing since its launch in 1969. Each successive class of ships pushes the envelope of what is possible on a cruise ship. Onboard, the global cruise line has debuted countless industry “firsts” – such as rock climbing, ice skating, surfing, and sky diving simulator at sea – to capture the imagination of families and adventurous vacationers alike.

Contract Worker
Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
F&B Island Attendant Perfect opportunities begin with Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.  Position Summary: The Island Attendant is responsible for the preparation, support and service in the F&B venues as designated by the Venue Supervisor. To ensure full Island preparedness prior to a ship call day to ensure venues and kitchens are fully equipped with the appropriate flatware, equipment and utensils in clean, orderly and stocked condition. Responsible for supporting bar and service operations by performing the following essential duties and responsibilities. This position description in no way states or implies that these are the only duties to be performed by the Island employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards. Essential Duties and Responsibilities: All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s Royal Way Experience, SQM standards, USPH guidelines, environmental, and safety policies. Each Island employee may be required to perform other functions in various venues In accordance with Royal Caribbean International’s philosophy of The Royal Way, each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow employees. Maintains the cleanliness of the bar work areas and follows proper washing and sanitation of glasses, work areas, utensils, pantries, floors, equipment, etc. Washes worktables, walls, refrigerators, equipment and all related surfaces and counters. Sweeps and mops floor. Utilizes proper USPH sanitation procedures at all times. Segregates and removes trash and garbage and places it in designated containers. Steam cleans or hoses out garbage cans. Ensures an adequate supply of serve ware is on hand at all times. Retrieves supplies from central location and restocks as needed recording all Inventory depletion accordingly. Keeps ice bins stocked at all times. Retrieves ice from central location and restocks as needed. Collects and transports a variety of supplies between storage and work areas. Places items in the appropriate location in the bar. Participates with the bar staff in all activities required in opening and/or closing the bar. On call days assist in loading Bar stores from the ship to the Island as required. Support all shipboard Bar staff and supply equipment and stock as required. Restocking of venue provisions and record keeping of bar goods in the venues. Provide service to guests as required by the Venue Supervisor. Greets and escorts guests, where applicable to their assigned seats, or to available seating, per The Royal Way. Presents both food and beverage menus to guests, suggests dinner courses, appropriate wines and answers questions regarding menu and wine selections per The Royal Way. Makes recommendations to entice guests while meeting management goals to reduce particular inventory stock. Relays order to galley as required and serves courses from galley and beverages from various locations. Provides quality control of all food and beverage presentations. Garnishes and decorates items as required prior to serving. Enters food and beverage orders in the point-of-sale system. Responsible for maintaining cleanliness and integrity of assigned station including (but not limited to) table pieces, side stands and chairs. Observes guests to anticipate their needs, responds to any additional requests and determines when the food and beverage service has been completed. Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management. Actively follow ServSafe responsible service of alcoholic beverages. Demonstrates a passion for customer service excellence and understands the implications of cultural differences for service requirements. Follows all Royal Way Standards with regards to service including greeting and escorting guests, using guests’ names and observing guests to anticipate needs. Ensures complete guest satisfaction. Takes ownership for guest issues/concerns and follows up to ensure resolution. Always provides guests with alternatives and avoids using the word “No”. Demonstrates pride, passion and commitment to our Royal Way hospitality philosophy. Smiles when on duty; is always pleasant and upbeat. Attends meetings, training activities, courses and all other work-related activities as required. Qualifications: Successfully completes Royal Caribbean International’s Alcohol Awareness Training Tests (ServSafe) with a passing score, within 30 days of contract. Previous utility or cleaning experience in a 4 or 5 star restaurant, hotel, lounge, cruise ship etc. preferred. Ability to work independently and assess bar needs for restocking. Completion of high school or basic education equivalency preferred. Ability to identify bar glassware and bar supplies. Basic knowledge of bar equipment (blenders, flash blenders, ice machines). Ability to collect and transport supplies from various locations throughout the vessel. Completion of high school or basic education equivalency preferred. Ability to speak additional languages such as Spanish, French, German, Italian, or Portuguese is preferred. Language Requirements: Ability to speak English clearly, distinctly, and cordially with guests. Ability to speak additional languages such as Spanish, French, German, Italian, or Portuguese is preferred. Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors, and co-workers. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! RCL is an Equal Employment Opportunity employer.
Aug 23, 2018
Contract Worker
Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
Island Attendant Kitchen Perfect opportunities begin with Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary: The Island Attendant is responsible for the preparation, support and service in the F&B venues as designated by the Venue Supervisor. To ensure full Island preparedness prior to a ship call day to ensure venues and kitchens are full equipped with the appropriate flatware, equipment and utensils in clean, orderly and stocked condition. Responsible for supporting bar and service operations by performing the following essential duties and responsibilities. This position description in no way states or implies that these are the only duties to be performed by the Island employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards. Essential Duties and Responsibilities : All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s Royal Way Experience, SQM standards, USPH guidelines, environmental, and safety policies.     Each Island employee may be required to perform other functions in various venues in accordance with Royal Caribbean International’s philosophy of The Royal Way, each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow employees. Maintains the cleanliness of the kitchen and service areas and follows proper washing and sanitation of, work areas, utensils, pantries, floors, equipment, etc. Washes worktables, walls, refrigerators, equipment and all related surfaces and counters. Sweeps and mops floor. Utilizes proper USPH sanitation procedures at all times. Segregates and removes trash and garbage and places it in designated containers. Steam cleans or hoses out garbage cans. Collects used utensils and transports them to the galley. Places utensils in the proper racks or on conveyor to dishwashing machine. Operates washing machine according to instructions. Returns clean items to their appropriate places according to handling procedures. Understand and have knowledge to demonstrate appropriate procedures for use of: Three Bucket System, Dish and Port Washing, Recording of dishwasher and ware washing temperatures. Understand the use of a thermometer and temperatures required for a three compartment sink vs. dish and pot washing machines. Know how to calibrate a thermometer. Know and practice the companies recycle and re-use procedures and all procedures around safe equipment handling and garbage separation. Ensures an adequate supply of equipment is on hand at all times. Retrieves glassware from central location and restocks as needed. Utilizes proper USPH procedures at all times. Collects and transports a variety of supplies between storage and work areas. Places items in the appropriate location in the bar. Attends meetings, training activities, courses and all other work-related activities as required. Opening and Closing procedure for each venue assigned. Record Logs as required. Ensuring all damage of equipment is reported immediately. Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Island employees will be required to perform any other job-related duties assigned by their supervisor or management. Qualifications: Previous utility or cleaning experience in a 4 or 5 star restaurant, hotel, lounge, cruise ship etc. preferred. Ability to work independently and assess bar needs for restocking. Completion of high school or basic education equivalency preferred. Ability to identify bar glassware and bar supplies. Basic knowledge of bar equipment (blenders, flash blenders, ice machines) Ability to collect and transport supplies from various locations throughout the vessel. Completion of high school or basic education equivalency preferred. Ability to speak additional languages such as Spanish, French, German, Italian, or Portuguese is preferred. Language Requirements: Ability to speak English clearly, distinctly, and cordially with guests. Ability to speak additional languages such as Spanish, French, German, Italian, or Portuguese is preferred. Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors, and co-workers. Physical Requirements: While performing the duties of this job, the employee is regularly required to stand for long periods of time; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. All Island employees must be physically able to participate in emergency procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency Ability to lift and/or move up to 50 pounds. Ability to work in a hot and humid environment while standing for long periods. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! RCL is an Equal Employment Opportunity employer.
Aug 23, 2018
Contract Worker
Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
Chef de Partie Perfect opportunities begin with Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas.  Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.  Position Summary: Coordinates activities of a particular workstation engaged in preparing and cooking food products for various Island venues per instructions from the Sous Chef. The position should have previously works in various sections of the galley supporting the shipboard teams with this fast paced service. This position description in no way states or implies that these are the only duties to be performed by the Island employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards. Essential Duties and Responsibilities: All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s Royal Way Experience, SQM standards, USPH guidelines, environmental, and safety policies. Each Island employee may be required to perform other functions in various venues In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow employees. Specific Duties: Each culinary Island employee reports to their workstation assignment on time and properly groomed and dressed according to Royal Caribbean International’s The Royal Way. This includes a clean uniform, name tag, Chef’s hat, apron, hair net for ladies, calibrated thermometer, neckerchief with gold color neck slide, company approved specified safety shoes and wearing appropriate PPE according to assigned tasks. On a daily basis, meets with the Sous Chef to review the requirements of the day’s meals and time frames for service. Supports the ship call day and island operation to ensure speed and efficiency. Conducts on job training with Commis, in knowledge and cooking procedures outlined as per venue. Works with Storekeeper to maintain any ship Inventory that is stored on Island. Hand on supervises the assigned workstation function. Assigns duties and responsibilities to employees. Fully responsible for organizing work schedule and controlling over time of assigned section. This is a hands on role. Observes and evaluates employees and work procedures to ensure quality standards and level of service is met. Ensures that their station has proper staffing and communicates this to his supervisor. Trains and monitors entry level cooks for proper service. Provides on-the-job training to strengthen their current performance and preparation for possible advancement to promotional positions. Ensures that all their junior co-workers are doing on-the-job training by ensuring that each employee reads training manuals and attends practical training sessions in order to be prepared for certification in the culinary training program. Conducts an inventory of the items in the workstation storage. Reviews the quality and quantity of the delivery and accepts issued product from the ship. Works with all galley personnel in a cooperative, productive and effective manner. Adjusts thermostat controls to regulate temperature of ovens, broilers, grills, roasters, steam kettles, etc. Tests equipment to ensure accuracy of temperature gauges, heating or cooling elements, etc. Reports to the Sous Chef all malfunctions and requests for necessary repairs. Apply, at all times, HACCP and onboard sanitation and hygiene standards complying with ship's international itinerary. Acquire proficiency in regards to standard regulations about proper food storage, correct food preparation and safe food temperature. Learn about OPP and practice common procedures to prevent outbreak. Monitors workstation and staff for adherence to those procedures. Conducts on-the-job training to ensure all crew members working in his/her area of responsibility know RCL and onboard Public Health Control Plan as related to preparing, holding, storing, re-heating and serving food. Conducts training and follow up on record keeping. Supervises and participates in cleaning the workstations during and after meal preparation. Enforces and follows onboard cleaning procedures for work surfaces, all related equipment and utensils. Supervises the assembly of the workstation for the next meal preparation shift. This includes cleaning and preparing food storage areas and refrigerators. Consider safety of one’s self, colleagues and Guests. Be familiar with the nearest first aid station, location of safety equipment and routes around the island’s work stations. Ensure to provide Guests with professional and friendly service at all times. Responsible to secure Company property and food products brought to the island. Must work in best sanitary conditions applying onboard standard of hygiene and cleanliness. Works closely with the Sous Chef with regard to the evaluation progress for 90 days, mid-contract and end-of-contract evaluations for employees under their supervision. Qualifications: Proof of cook apprenticeship completion or equivalency. Four to six years’ experience cooking and preparing food in a 4 or 5-star hotel, restaurant or high volume food service facility. Ability to read, interpret and demonstrate the preparation of recipes for all basic meat, fish, sauce and side dishes. The demonstration includes advanced cooking methods such as braise, sauté, broil and grill and the use of a variety of knifes to slice, dice, chop, julienne, etc. Ability to work with minimum supervision and able to train members of the team. Extensive knowledge of food handling procedures with regard to public health standards. Ability to work positively and cooperatively in a diverse team environment to meet overall established time frames for the entire food service operation. Ability to learn and utilize knowledge of policies and practices involved in the human resources function. Ability to supervise an international team of entry-level cooks and chefs in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or recommend termination of employment. Ability to communicate tactfully with department heads, coworkers and other shipboard employees to resolve problems and negotiate resolutions. Completion of high school or basic education equivalency preferred. Computer knowledge is required. Language Requirements: Have a good command of English to understand and enforce rules in a polite and effective manner. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers. All employees must be able to communicate in the English language in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers. Physical Demands: Must be able to stand in the sun and endure external elements during work assignment. Long periods may be endured in hot humid outdoor environment. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. All employees must be physically able to participate in emergency procedures and drills. Ability to lift and/or move up to 50 pounds. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! RCL is an Equal Employment Opportunity employer.
Aug 23, 2018
Contract Worker
Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
Sous Chef Perfect opportunities begin with Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas.  Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.  Position Summary: Lead designated culinary team towards completion of daily work assignment, ensuring the highest level of guest satisfaction, crew support and financial/operational performance. Partner with Executive Sous Chef to lead a multi-cultural team in a high volume, fast paced kitchen island environment. Responsible for designated venues as per the Executive Sous Chef. Monitor and understand sanitation laws, policies and procedures. Ensure compliance with USPH standards and follow through with cooks and kitchen cleaners This position description in no way states or implies that these are the only duties to be performed by the Island employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards. Essential Duties and Responsibilities: Manages and coordinates performing the following essential duties and responsibilities. All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s Royal Way Experience, SQM standards, USPH guidelines, environmental, and safety policies. Each Island employee may be required to perform other functions in various venues In accordance with Royal Caribbean International’s philosophy, each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow employees. Specific Duties: Present properly groomed and dressed according to Royal Caribbean International’s The Royal Way. All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s The Royal Way , SQM standards, USPH and HACCP guidelines, environmental and Injury Prevention policies and procedures. Each Island employee may be required to perform all functions in various food and beverage service venues throughout the Island. Must adhere to Royal Caribbean International’s philosophy of Anchored in Excellence; employee conducts them self in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow employees. Manages the financial aspects of the assigned food station, including the successful identification of expense reduction through cost control. Records the production and operational data on specified forms. Analyzes operational problems such as over production, wastage, pilferage and establishes controls. Maintains food cost at reasonable levels without affecting quality of set standards. Reviews food requisitions from the various workstations and makes necessary adjustments to arrive at the correct quantities, within acceptable timeframes and in accordance with established control procedures. Conducts workstation spot checks to ensure items are correctly stored to minimize food deterioration and waste. Works closely with Chef de Parties of each work station assigned, monitors procedures, quality checks production, ensures speed and efficiency, corrects and coaches. Observes and evaluates employees and their work procedures to ensure quality standards and service levels are met. Ensure timely delivery of food is set-up and adequate amounts are prepared. Trains and monitors all levels of Commis to Chef de Partie front and back of house for proper skills and service. Continuous training for proper recipe execution, portion control, cooking techniques, proper use of all related equipment, OPP protocols and Injury Prevention awareness. Ensures all team members know how to use the appropriate HACCP logs as a means of food safety control. Ensure compliance with USPH rules and regulations; training and enforcement and cooperates in the Clean as We Go program. Tests equipment to ensure accuracy of temperature gauges, heating or cooling elements. Avoids any breakdown due to miss use or water damage. Reports all malfunctions and requests & follow up on repairs. Full understanding of functionality and maintenance of all equipment used. Ensures the workstation teams prepare food items consistently with high culinary standards and in accordance with set corporate culinary standards; as related to taste, consistency and attractive presentation. Remain hands on with all galley personnel in a cooperative, productive and effective manner. Attends meetings, training activities, courses and all other work-related activities as required from the Site Management Team. Qualifications: Minimum five years’ experience of which at least two years working as a Chef de Partie ( including apprenticeship ) experience in high volume kitchen environment. (Shipboard experience is preferred). Minimum of two years formal culinary training, culinary school degree required. Must be proficient in all stations in the kitchen. Proficiency in safe food handling, HACCP / USPH.       Very strong management skills in a multicultural and dynamic environment. Very strong communication, problem solving, decision making, and interpersonal skills. Superior customer service, teambuilding and conflict resolution skills. Basic computer and math knowledge. Ship experience preferred. Ability to write new SOP’s for A Perfect Day implementation. Language Requirements: Have a good command of English to understand and enforce rules in a polite and effective manner. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers. All employees must be able to communicate in the English language in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers. Physical Demands: Must be able to stand in the sun and endure external elements during work assignment. Long periods may be endured in hot humid outdoor environment While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. All employees must be physically able to participate in emergency procedures and drills. Ability to lift and/or move up to 50 pounds. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! RCL is an Equal Employment Opportunity employer.
Aug 23, 2018
Contract Worker
Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
Island Technology Officer Perfect opportunities begin with Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.  Position Summary: All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s brand standards, SQM standards, USPH guidelines, environment, and safety policies. In accordance with Royal Caribbean International’s philosophy, The Royal Way each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow employees and/or in the presence of guest contact and employee areas. This position description in no way states or implies that these are the only duties to be performed by the Island employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards. The position of Island Technology Officer is responsible for the operational and technical aspects of IT operations on the Island supporting IT business systems and related equipment by providing knowledgeable support within the timeframes defined in Service Level Agreements. The position is also responsible for the tactical maintenance of communications systems, monitoring system performance and providing support to maintain maximum uptime of all supported systems. Essential Duties and Responsibilities: Knowledgeable in all aspects of technology and IT operations including, but not limited to, procedures, server infrastructure, network infrastructure and telecommunications, primary and secondary satellite communications, workstations (desktops and laptops), portable devices and all associated peripherals. Escalates, reports, and tracks High and Critical issues to appropriate shoreside management. Monitors, analyzes, and reports on a regular basis, incident tickets of all priorities on the Island. Reviews, implements - where applicable, and ensures completion of all change requests for systems. Manages and realizes efficiencies in the budget as is related to Repair & Maintenance while balancing operational impact. Interfaces with Island division heads and shoreside operational areas, including GPS, serving as a professional ambassador for IT. Self-audits department for adherence to IT and Company policies, practices, and service levels including IT Compliance regulations. Provides after-hours support for IT-related issues. Responsible for logging all time and work as well as reviewing incident. Provide basic education for staff on site as it relates to work related programs. Leadership Effectiveness: Stays "above the line" and accepts ownership for achieving results in all areas of accountability including SGI, ratings, revenue, and expenses, USPH, Workplace Safety and Employee Satisfaction. Continuously displays inspirational leadership capabilities through encouragement and recognition.   Addresses challenges in a transparent fashion using a fact based approach at all times. Inspires commitment and pride by acting as a role model and fostering a team environment. Creates a climate of trust and mutual respect. Collaborates well and works up, down and across the organization. Active ambassador of the brand. Knows our brand standards and is accountable for executing against them at all times. Guest and crew facing communication are professional, on brand, and visually appealing. Exhibits professional presence, positive energy and passion in all situations. Brings out the best in others through authenticity, care and humility.  Financial Responsibilities Manages and realizes efficiencies in the budget as is related to Repair & Maintenance while balancing operational impact. Knowledge and Skills: Assembles and configures advanced network components. Working knowledge and experience with network security devices such as firewalls, proxies, and mobile device managers. Maintain Active Directory system by managing users, directories, and permissions. Completes standard, defined procedures for maintenance of servers and network infrastructure including, but not limited to, backups, patching, routine and preventative maintenance. Performs advanced troubleshooting to isolate and diagnose common problems. Ensures proper installation and provides first- and second-level support for all IT-supported PC's and peripherals, Internet Café workstations (Mac or PC), POS terminals, devices and peripherals. Interface with Island division heads and shoreside operational areas, including GPS, serving as a professional ambassador for IT. Contribute in the definition and execution of Island Infrastructure Support SOP’s. Qualifications: Bachelor’s degree in computer science or similar IT qualification/experience. Minimum 3-year experience working in a hospitality environment (shoreside or shipboard) preferred. Exceptional oral, written and interpersonal communication skills required. Excellent problem solving and analytical skills. Proven shipboard experience working directly with internal/external customers. Must be a fast thinker and be able to make decisions under pressure. Language Requirements: Ability to speak English clearly, distinctly and cordially with guests. Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers. Physical Demands: While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment: All employees must be physically able to participate in emergency procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency The employee must have the ability to lift and/or move up to 50 pounds. Environment on an Island is an outdoor environment where high temperatures and humidity are experienced. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! RCL is an Equal Employment Opportunity employer.
Aug 23, 2018
Contract Worker
Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
Senior Lifeguard Perfect opportunities begin with Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.  Position Summary: Monitoring and operating designated aquatic recreation spaces including, opening and closing while ensuring safety around the pool and beach areas. Set up and verify that supplies and equipment are available during operating hours, replenish and maintain as needed. Interact with Guests and provide any directions/Guest service assistance. Assist with other departments as directed by Leadership based on skills and performance. This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards. Essential Duties and Responsibilities: All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s Royal Way Experience, SQM standards, USPH guidelines, environmental, and safety policies. Each Island employee may be required to perform other functions in various venues and throughout the Island In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow employees. Specific Duties: Perform rescue of guests in danger of drowning and be alert to accidents. Administer first aid, CPR, Oxygen and AED as needed. Monitor activities around aquatic and beach recreational facilities to prevent or preempt injuries and provide assistance to guests as and when required, while ensuring the well-being of guests within the area. Report and follow up with any accidents, injuries or incidents around the aquatic recreational and/or beach activities. Ensure the pool and beach areas are tidy, answer questions, enforce policies, rules and regulations in a polite yet confident manner. Ensure guest interactions are kept to a minimum while on watch to avoid distraction, at the same time providing a positive guest experience. Monitor and operate designated aquatic recreational spaces including, but not limited to; opening and closing procedures, monitoring pool locations, water attractions and general activities around the pool and beach areas. Work outdoors guarding aquatic recreational areas, which involves standing in the sun exposed to external elements throughout the day. Be fully lifeguard qualified and certified, and maintain company required qualifications and licenses. Participate in regular training, including but not limited to; Lifeguard training, CPR/First Aid, AED, recurring in-service training, re-certification, and any other as deemed appropriate from management. Set up and verify that supplies and equipment are available during operating hours and maintain as needed. Interact with Guests and provide any directions/Guest service assistance. Monitor communication with Lead Lifeguard and/or Lifeguard Management or other areas. Communicate with the Lifeguard Management and Island Management by radio in emergency situations or as deemed necessary. Assist with other duties as outlined by Leadership.   Any other reasonable request by Leadership including development and training classes. Attend emergency duties / drills as assigned in the ships Emergency Management Safety Plan. Perform other related duties as required. This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by management. Qualifications: Knowledge of principles and processes for providing customer and personalized service including needs assessment, problem resolution and achievement of quality service standards. Completion of high school or basic education equivalency required. Language Requirements: Have a good command of English to understand and enforce rules in a polite and effective manner All shipboard employees must be able to communicate in the English language in order to understand and interpret procedures, including emergency instructions. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers, specifically in the event of an emergency. Physical Demands: Must be physically fit and able bodied to be trained as a lifeguard. Demonstrate the ability to swim a minimum of a 500 meter swim, 3-5 minutes water tread without use of hands and be able to dive 3-4 meters to ocean floor if needed. Must be able to stand in the sun and endure external elements during work assignment. While performing the duties of this job, the shipboard employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. All employees must be physically able to participate in emergency lifesaving procedures and drills. Full use and range of arms and legs as well as full visual, verbal, hearing abilities are required to receive and give instructions in the event of an emergency. Ability to lift and/or move up to 50 pounds. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! RCL is an Equal Employment Opportunity employer.  
Aug 20, 2018
Contract Worker
Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
Lead Lifeguard Perfect opportunities begin with Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.  Position Summary: The Lead Lifeguard is responsible for ensuring the smooth day to day operation of the designated aquatic recreational facilities. Providing assistance and support to the lifeguard team as and when required. They will create schedules allowing for adequate cover of all duties and will directly report to the Waterpark Supervisor .The Lead Lifeguard will work with the manager when applicable to facilitate all training needs. The Lead Lifeguard will manage performance of lifeguard staff, beach, pool and galleon. This position description in no way states or implies that these are the only duties to be performed by the Island employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards. Essential Duties and Responsibilities: Manages and coordinates performing the following essential duties and responsibilities. All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s Royal Way Experience, SQM standards, USPH guidelines, environmental, and safety policies. Each Island employee may be required to perform other functions in various venues and throughout the ship. In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow shipboard employees. Specific Duties: Perform rescue of guests in danger of drowning and be alert to accidents. Administer first aid, CPR, Oxygen and AED as needed in accordance with training received. Responsible for the promotion of a safe and professional workplace through adhering to policies and procedures as outlined by the Recreation and Aquatics Management. Supervises and provides surveillance of swimmers and guests during ship call days. Possesses a general knowledge of pools, rides, and attraction operations.  Enforces the rules and regulations of the Thrill waterpark or Pool or Beach locations. Advises aquatics management of unsafe and unsanitary conditions.  Provides superior customer service to all guests by assisting all in a polite and expedient manner.  Performs daily routine chores and maintenance of waterpark to ensure neat and orderly appearance.  Ensuring the uniform and grooming policy is adhered to within their area of responsibility. To observe entire beach and pool operation and ensure all other Lifeguards are in position on their towers and ready to take command of any rescue scenario. Monitor water activity and ensure no guests travel beyond the designated buoy lines. Informing the Management of the need for repairs, maintenance of equipment within their area of responsibility. Exercise full morning set up for call day preparation including all rescue equipment, rescue kayak and inspect all equipment ensuring in full safety compliance. Involvement in the pre and post open and closing procedures of the Island with all teams which will include assisting teams with beach set up and close. Monitor activities around aquatic recreational facilities to prevent or preempt injuries and provide assistance to guests as and when required, while ensuring the well-being of guests within the area. Report, document and follow up with any accidents, injuries or incidents around the aquatic recreational facilities. Ensure the pool areas are tidy, answering questions, enforcing policies, rules and regulations in a polite yet confident manner. Assist, monitor and operate designated aquatic recreational spaces including, but not limited to; opening and closing, monitoring pool locations, water attractions and general activities around the pool areas. Work outdoors guarding aquatic recreational areas, which involves standing in the sun exposed to external elements throughout the day . Be fully lifeguard qualified and certified, and maintain company required qualifications and licenses. Participate in regular training, including but not limited to; Lifeguard training, CPR/First Aid, AED, recurring in-service training, re-certification, and any other as deemed appropriate from management. Participate and facilitate (once Instructor Certification is achieved) all Lifeguard initial and re-certification trainings and provide facilitation for all internal audits, in-service trainings. Work with the Waterpark Supervisor to coordinate all communication related to training, SOP development and on-site unannounced audits. Understand the workings of the Lifeguard Portal to assist with the tracking of lifeguard information and qualifications. Ensure required opening and closing safety checklists are complete and signed. Ensure all staffing schedules, rotations, and daily duties are in place and complete. Set up and verify that supplies and equipment are available during operating hours and maintain as needed. Monitor the safety equipment inventory and ensure that all pars are at capacity. Communicate with the Island Management and other Lifeguard Team Members for routine communication and emergency situations as deemed necessary. Ensure adequate supplies are available for daily operation and confirm recreational areas are adhering to all SQM/SOP guidelines. Any other reasonable request by Leadership including development and training classes. Uphold the general safety management responsibilities in areas and operations under their control. Attend emergency duties / drills as assigned in the ship Emergency Management Safety Plan. Perform other related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Employees will be required to perform any other job-related duties assigned by management. Qualifications: Working knowledge of computers, internet access, and the ability to navigate within a variety of software packages such as Excel, Word, and PowerPoint required. Demonstrated aptitude for the financial aspects of managing departmental budgets. Demonstrated aptitude for the management of headcount within assigned area, as it relates to and supports the aquatic facility needs of the vessel. Knowledge of principles and processes for providing customer and personalized service including needs assessment, problem resolution and achievement of quality service standards. Knowledge of policies and practices involved in performance management. Ability to manage international staff in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary process through coaching and counseling to improve performance. Completion of high school or basic education equivalency required. 2 years’ experience as a supervisor, previous Lifeguard experience preferred. Language Requirements: Have a good command of English to understand and enforce rules in a polite and effective manner. All employees must be able to communicate in the English language in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers. Physical Demands: Must be physically fit and able bodied to be trained as a lifeguard. Successfully complete company’s lifeguard training and earn a license, complete the physical requirements of the Swim Test. Demonstrate the ability to swim a minimum of a 500 meter swim, 3-5 minutes water tread without use of hands and be able to dive 3-4 meters to ocean floor if needed. Must be able to stand in the sun and endure external elements during work assignment. While performing the duties of this job, the shipboard employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. All employees must be physically able to participate in emergency lifesaving procedures and drills. Full use and range of arms and legs as well as full visual, verbal, hearing abilities are required to receive and give instructions in the event of an emergency, including the lowering of lifeboats. Ability to lift and/or move up to 50 pounds. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! RCL is an Equal Employment Opportunity employer.
Aug 20, 2018