itelbpo Smart Solutions

Call Centre

 Our facilities provide sales, customer service, collections and back-office processing services.

We support clients across a number of industries including travel and tourism, medical insurance, medical process outsourcing, telecoms, utilities, logistical services, distribution and consumer goods, automobile, online retail and lead generation. 

Full Time
itelbpo Smart Solutions Grand Bahama, The Bahamas
  Job Summary: At itelbpo, our entrepreneurial culture is sustained by our shared core values of Quality, Integrity, Reliability, and Family. Our growing business seeks experienced, motivated team members that want to grow their professional skills. We’re looking for a self-starting professional who can jump in with both feet and take over the training schedule and curriculum. The Trainer will coordinate with our HR department and our employee management crew to ensure all jobs are fully staffed with trained, experienced employees. A background in the BPO contact center industry is required Responsibilities and Duties: Deliver training courses Build rapport with trainees and encourage them to learn their company resources   Acclimate new hires and train them in our policies and procedures Direct structured learning experiences and monitor their quality results Identify training needs by evaluating strengths and weaknesses Translate requirements into training that will groom employees for the next step of their career path Develop or oversee the production of classroom handouts, instructional materials, aids and manuals Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior Qualifications: High school diploma/GED required (Bachelor’s degree preferred) 5+ years’ experience in Business Processing Outsourcing training Familiarity with industry best practices and standards Ability to translate complex problems and concepts in training Strong leadership and communication skills     Joining the itel family, you will experience... Paid Training Excellent training and supervisory support - to help you feel comfortable servicing our customers. Opportunity for advancement Competitive Salary Medical Plan A fun environment! We respect our employees and strive to make our environment exciting. #FunBeginsHere
Sep 20, 2018
Full Time
itelbpo Smart Solutions Grand Bahama, The Bahamas
We are looking for persons to join our itelbpo Smart Solutions Family at our Grand Bahama, Bahamas location as Customer Care Specialist! Are you a cooperative and sympathetic listener? Are you comfortable dealing with repetitive routine? Do you enjoy working in a customer service, team-oriented environment? Are you people-focused and willing to give a helpful service? Responsibilities Manages incoming calls from customers, initiates proactive calls to customers relating to service issues, payment requirements, account information, etc. Promotes good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times even when assisting difficult, sensitive or emotional customers Has a developed rapport with the customer/consultant base, greets by/use name, has knowledge of account ownership, responsive and timely with correspondence and problem resolution, and displays a caring attitude Acts with confidence by answering or finding the answers to customer questions and finding solutions to customer issues Processes customer payments and offers other options for service Maintains quality scores and call center metrics while working in a fast-paced, team environment Must be receptive to monthly feedback with the ability to make necessary corrections to meet or exceed call center requirements Must be able to maintain acceptable attendance and punctuality Flexibility is key as this position operates on weekends and holidays Hours will be determined by schedule selection and based on performance factors as determined by management Assists existing customers renew their service agreement Ensures that each  customer has an informative and positive experience by using good customer service skills and product knowledge Promotes good customer relations and customer satisfaction with a friendly, professional and high energy demeanor Works on outbound call campaigns as required Full-time physical attendance is an essential function of the job Meet the performance goals established for the position in the areas of efficiency, call quality, provider satisfaction, first call resolution and attendance  FUNdamental Skills Clear and articulate communication skills, both written and oral Excellent telephone manner with a clear, concise, and pleasant voice with an understanding and helpful tone Responsive and adaptive to change and able to maintain a positive attitude in a high-stress environment Good organizational skills with the ability to multitask such as listening to the customer as you are documenting the call information Ability/flexibility to assist in other areas of the department when needed Excellent spelling and grammar skills with a strong attention to detail Strong Windows, Internet, data entry, and typing skills in order to navigate through customer service tools in a timely manner while servicing customers Willingness to work overtime as needed Must be able to work in a very fast paced environment and be able to handle stressful situations Experience in a high call volume call center, handling 60+ inbound calls per day preferred Experience handling difficult customer service calls, with proven experience with excellent call control Escalations experience a plus Excel and Outlook experience YOUR TIME...OUR TIME This is a full-time career. Flexibility is key as this role operates days, nights, holidays and weekends. This position is most easily accessible for candidates in Grand Bahama. Joining the itel family, you will experience... Paid Training  Excellent training and supervisory support - to help you feel comfortable servicing our customers. Opportunity for advancement Competitive Salary Medical Plan A fun environment! We respect our employees and strive to make our environment exciting. #FunBeginsHere
Sep 20, 2018
Full Time
itelbpo Smart Solutions Grand Bahama, The Bahamas
This is a broad and varied opportunity to be a key part of a Private Family/Parent Office with expanding interest. The candidate will be responsible for providing financial advisory, accounting, management, compliance and other services for a diverse portfolio of personal and business interests. The role will be responsible for: ● Ownership of the financial processes through to Statutory Accounts (including payroll) ● Ensuring robust management reporting, and support in budgeting and forecasting processes ● Managerial oversight of day-to-day operations of personal and business affair ● Internal compliance and financial controls including resolution of Tax issues ● Ad hoc project work relating to commercial and business activities, and financial analysis with commentaries for the group  Qualifications/Experience: ● Qualified Accountant or Finance Professional with strong academic pedigree ● Technically highly competent, with experience in accounting and analysis within a small-medium environment ● Able to work autonomously but also in a team environment, with the ability to communicate with senior stakeholders ● Experience working within a complex, multi-stakeholder group would be a distinct advantage ● Energetic and tenacious self-starter, with strong presentational skills ● A working knowledge of Global Income Tax Regulations would be preferred ● Mastery of the Microsoft Suite of Application ● Must have a reputation for excellence, integrity, and confidentiality. The following is a non-exhaustive description of the duties and responsibilities the candidate will be expected to carry out: Financial Advisory ● Research & assess for review a variety of investment options to meet the objectives of the companies ● Preparing financial and company documents for submissions to meet investment opportunities ● Researching information from various sources, including providers of financial products; ● Reviewing and responding to clients changing needs and financial circumstances; ● Communicating with other professionals, such as real estate agents, evaluators, attorneys, auditors, tax professionals; ● Keeping up to date with financial products and legislation; ● Producing financial reports; Accounting ● Monthly reconciliations of bank account ● Data Entry of financial transactions ensuring proper account posting ● Preparation of Financial Reports, Preparing wire transfers & payment instructions ● Cash flow management Managerial Oversight • Providing overall management of investments (covering real estate, retail etc.) and personal affairs • Producing management reports, budgets, forecasts • Property Management: o Payment of utility bills o Paying salaries to staff & other vendors o Ensuring that properties are maintained, including general & miscellaneous repairs, landscaping etc. o Paying all fees, annual Insurance premiums & property taxes etc. • Provide support and supervise the execution and any follow up required to keep personal affairs (e.g. health/life insurance, vendor payments) in order Compliance & Governance • Prepare Minutes for Meetings • Filing of all required reports to Tax authorities, Companies Office, Tourist Boards, and other regulatory bodies • Ensuring that requires fees are paid when due • File Management • Tax Returns • Coordinate with the accounting firm for financial statements and tax firms for local & international corporate and personal filings Liaise with: • Legal Counsel • Financial Institutions • Tax Offices • Companies Registries Local & International • HOA / POA Offices • Real Estate Agents • Other Local Authorities YOUR TIME...OUR TIME This is a full-time career, long-term position. Must be able to work 8 am to 6 pm; Monday through Friday (Occasionally on Saturday) This position is most easily accessible for candidates residing in Grand Bahama   Joining the itel family, you will experience …. Paid Training - Training will extend for 2 weeks. Opportunity for advancement Competitive Salary Medical Plan Beautiful location, cafeteria on site, Chill room, friendly staff A fun environment! We respect our employees and strive to make our environment exciting. #FunBeginsHere
Sep 20, 2018