itelbpo Smart Solutions

Call Centre

 Our facilities provide sales, customer service, collections and back-office processing services.

We support clients across a number of industries including travel and tourism, medical insurance, medical process outsourcing, telecoms, utilities, logistical services, distribution and consumer goods, automobile, online retail and lead generation. 

itelbpo Smart Solutions Grand Bahama, The Bahamas
Aug 14, 2018
Full Time
  JOB SUMMARY:   To provide support, leadership, and guidance to a team of Representatives while ensuring the successful delivery of quality service to the Clients.   KEY RESPONSIBILITIES: Meet contractual KPIs on a consistent basis. Support and Lead the team of Agents on a shift coverage basis. Create and maintain a professional environment to keep performance and motivation high Review agents daily results, concentrating on performance and contractual standards Maximize overall production Assist with the development of each agent Resolve customer escalations by working with the customer and Team Manager Participate in meetings, conferences, and team activities. Liaise with clients on day-to-day operational topics in Team Manager’s absence. Conduct weekly one-on-one coaching sessions (averaging 30 minutes per session) on a consistent basis with agents Identify any and all potential staffing concerns to the Team Manager Complete assignments on time and as requested Complete other related responsibilities as may be assigned from time to time Serve as the first point of escalation for procedural issues. Work closely with the Operations Manager to coordinate efforts towards meeting deadlines and clarifying priorities. Support Operations Manager and WFM to ensure the team is properly scheduled and that individuals adhere to the schedule. Adhere to stated policies and procedures of the Company. Adhere to procedures relating to the reviewing and follow up of UR patients.   KEY COMPETENCIES: Excellent leadership skills Excellent problem analysis and problem-solving skills Excellent communication and interpersonal skills Attention to detail, accuracy and time management Ability to follow written and oral instructions and communications. Flexibility and adaptability while maintaining professionalism High level of competence in MS Office YOUR TIME...OUR TIME This is a full-time career, long-term position. Must be able to work 8 am to 6 pm; Monday through Friday (Occasionally on Saturday) This position is most easily accessible for candidates residing in Grand Bahama Joining the itel family, you will experience... Paid Training - Training will extend for 2 weeks. Excellent training and supervisory support - to help you feel comfortable servicing our customers. Opportunity for advancement Competitive Salary Medical Plan A fun environment! We respect our employees and strive to make our environment exciting. #FunBeginsHere
itelbpo Smart Solutions Grand Bahama, The Bahamas
Aug 10, 2018
Full Time
This is a broad and varied opportunity to be a key part of a Private Family/Parent Office with expanding interest. The candidate will be responsible for providing financial advisory, accounting, management, compliance and other services for a diverse portfolio of personal and business interests. The role will be responsible for: ● Ownership of the financial processes through to Statutory Accounts (including payroll) ● Ensuring robust management reporting, and support in budgeting and forecasting processes ● Managerial oversight of day-to-day operations of personal and business affair ● Internal compliance and financial controls including resolution of Tax issues ● Ad hoc project work relating to commercial and business activities, and financial analysis with commentaries for the group  Qualifications/Experience: ● Qualified Accountant or Finance Professional with strong academic pedigree ● Technically highly competent, with experience in accounting and analysis within a small-medium environment ● Able to work autonomously but also in a team environment, with the ability to communicate with senior stakeholders ● Experience working within a complex, multi-stakeholder group would be a distinct advantage ● Energetic and tenacious self-starter, with strong presentational skills ● A working knowledge of Global Income Tax Regulations would be preferred ● Mastery of the Microsoft Suite of Application ● Must have a reputation for excellence, integrity, and confidentiality. The following is a non-exhaustive description of the duties and responsibilities the candidate will be expected to carry out: Financial Advisory ● Research & assess for review a variety of investment options to meet the objectives of the companies ● Preparing financial and company documents for submissions to meet investment opportunities ● Researching information from various sources, including providers of financial products; ● Reviewing and responding to clients changing needs and financial circumstances; ● Communicating with other professionals, such as real estate agents, evaluators, attorneys, auditors, tax professionals; ● Keeping up to date with financial products and legislation; ● Producing financial reports; Accounting ● Monthly reconciliations of bank account ● Data Entry of financial transactions ensuring proper account posting ● Preparation of Financial Reports, Preparing wire transfers & payment instructions ● Cash flow management Managerial Oversight • Providing overall management of investments (covering real estate, retail etc.) and personal affairs • Producing management reports, budgets, forecasts • Property Management: o Payment of utility bills o Paying salaries to staff & other vendors o Ensuring that properties are maintained, including general & miscellaneous repairs, landscaping etc. o Paying all fees, annual Insurance premiums & property taxes etc. • Provide support and supervise the execution and any follow up required to keep personal affairs (e.g. health/life insurance, vendor payments) in order Compliance & Governance • Prepare Minutes for Meetings • Filing of all required reports to Tax authorities, Companies Office, Tourist Boards, and other regulatory bodies • Ensuring that requires fees are paid when due • File Management • Tax Returns • Coordinate with the accounting firm for financial statements and tax firms for local & international corporate and personal filings Liaise with: • Legal Counsel • Financial Institutions • Tax Offices • Companies Registries Local & International • HOA / POA Offices • Real Estate Agents • Other Local Authorities YOUR TIME...OUR TIME This is a full-time career, long-term position. Must be able to work 8 am to 6 pm; Monday through Friday (Occasionally on Saturday) This position is most easily accessible for candidates residing in Grand Bahama   Joining the itel family, you will experience …. Paid Training - Training will extend for 2 weeks. Opportunity for advancement Competitive Salary Medical Plan Beautiful location, cafeteria on site, Chill room, friendly staff A fun environment! We respect our employees and strive to make our environment exciting. #FunBeginsHere