Perfec-Tone

Perfec-Tone manufactures products & provide services for all skin types & levels of skin concerns. Our mission is to help our customers achieve the skin they desire through our products & restoration services - getting flawless results in the fewest steps possible.

Full Time
Perfec-Tone Mount Royal Avenue, Nassau, The Bahamas
Customer Service Representative Responsibilities : - Managing incoming calls and customer service inquiries - Generating sales leads that develop into new customers - Identifying and assessing customers’ needs to achieve satisfaction   Job brief We are looking for a customer-oriented service representative. What does a Customer Service Representative do? A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customers might face with accuracy and efficiency.  The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Responsibilities - Manage large amounts of incoming calls; - Generate sales leads; - Identify and assess customers’ needs to achieve satisfaction; - Build sustainable relationships and trust with customer accounts through open and interactive communication; - Provide accurate, valid and complete information by using the right methods/tools; - Meet personal/customer service team sales targets and call handling quotas; - Handle customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution; - Keep records of customer interactions, process customer accounts and file documents; - Follow communication procedures, guidelines and policies; - Take the extra mile to engage customers.  Requirements - Proven customer support experience or experience as a client service representative; - Track record of over-achieving quota; - Strong phone contact handling skills and active listening; - Familiarity with CRM systems and practices; - Customer orientation and ability to adapt/respond to different types of characters; - Excellent communication and presentation skills; - Ability to multi-task, prioritize, and manage time effectively; - High school degree. Link to this job LocationNassau, New ProvidenceDepartmentSalesEmployment TypeFull-TimeMinimum ExperienceEntry-level
Apr 13, 2019