Atlantis

Main Duties and Responsibilities: Directs the forecasting and scheduling of daily workforce. Evaluates workflow continuously and identifies opportunities for improvement. Tracks and measures individual and team productivity and quality results for staffing forecasts. Drives improvements in overall service levels, transactional efficiencies & cost management. Manages and motivates call center staff to meet customer service performance goals. Ensures that all inbound and call center incentives are developed and executed as planned. Maintains and monitors performance, production, attendance and punctuality records, reviews and appraisals for staff. Monitors adherence to company quality monitoring goals. Ensures adherence to company policies. Supervises, coaches, monitors, trains, reviews, disciplines assigned colleagues. Logs and resolves all guests' complaints immediately. Ensures the timely and efficient processing of each guest...

Main Duties and Responsibilities: Collects a daily forecast of the prepaid charters, groups and VIP's from Assistant Front Office Manager. Works closely with Front Office Manager daily, regarding operational concerns. Cooperates with all departments in maintaining efficient services to guest with detailed knowledge about hotel's staff, services and hours of operations. Inspects staff and gives orientation on daily arrivals, departures, and Hotel occupancy and department standards. Daily reports room numbers to Housekeeping when guests depart before 11:00am. Organizes and coordinates staffing and manages Uniform Services operation to ensure all guest needs are met. Ensures that Uniform Services Coordinator maintains a guest room number control sheet at service desks and dispatches uniform services staff efficiently. Handles guest complaints, especially luggage complaints, promptly and efficiently. Manages all relevant information and follow up procedures...

Main Duties and Responsibilities: Maintains exhibits, habitats and pools both above, and below the surface of the water, including but not limited to, the cleaning and maintenance of windows (including buffing), sand, gravel, skimmers, grates, waterfalls, walls, reef structures, netting, docks and surrounding areas. Depending on the facility design, these duties and responsibilities could be in natural or man-made areas. Performs routine maintenance on pumps and machinery. Performs routine maintenance on dive gear and equipment. Maintains equipment in a neat and orderly manner and reports all equipment malfunctions to supervisor immediately. Ensures a complete understanding and adheres to policies within the employee handbook and all division/department policies. Reports for duty punctually, wearing the correct uniform at all times. Maintains a safe, clean, hygienic and tidy environment at all times. Interacts with guests by providing courteous and...

Main Duties and Responsibilities: Ensures that all stations for Telephone Operators, Bell Service, Front Desk, Front Desk Audit, Concierge Operations, Guest Services and Space Cleaning are properly manned for the shift. Give assistance to reception areas whenever congestion is present. Check Housekeeping and Laundry on availability of supplies for preparing guest rooms and other delays in getting rooms ready. Liaise with Director of Housekeeping, Director of Engineering, Director of the Laundry on any outstanding problems, especially repairs to equipment, furniture, supplies, etc. Check Beach and Pool areas. Each morning see that the beach is properly cleaned, seaweed raked where visible, and beach chairs spaced in sections. In the evening see that towels are picked up, beach chairs packed away, and dirty glasses returned to the bars. During frequent rounds of departments, make notes of damaged equipment, blown bulbs, water leaks, faulty air condition,...

Main Duties and Responsibilities: Manages all activities in the VIP Services lounge to ensure adequate coverage for a smooth, professional workflow. Manage all activities in the Royal Towers VIP Services to ensure adequate coverage for a smooth, professional workflow. Prepare daily listing of V.I.P. guests with room numbers for fruit bowls, ice and turndown amenities for submission to room service and other appropriate departments. Prepare personalized itinerary for V.I.P. guests and ensure the execution thereof. Ensure the preparation of room's checklist for submission to housekeeping and engineering 2 days prior to arrival of special guests, i.e., Board of Directors and celebrities. Ensure that arrival amenities such as welcome letters are placed in V.I.P. guests' rooms. Maintains a thorough working knowledge of property and department policies and procedures. Provides information and trains staff on any changes. Counsels, guides, and instructs assigned...

Main Duties and Responsibilities: Ensures that linen inventory count is conducted and advise manager of any immediate to ensure para levels remain consistent Stocks laundry item shelves as necessary. Collects soil linen from the different floors and transport to assigned collection points Receives guest phone calls and records this information on the control sheet. Collects guests' clothing from their rooms between 8am and 10am, in a logical sequence, ensuring the room number and name is clearly marked on the laundry list. Logs all guest clothing and staff uniforms, checking for discrepancies between the laundry list and actual count. Also checks for stains, tears and missing buttons. Inform the guest and Laundry Supervisor immediately of any problems with incoming clothing. Separates guest clothing and uniforms into appropriate classifications; dry cleaning, washing pressing, colors etc, and searches all pockets to remove foreign objects such as pens....

Main Duties and Responsibilities: Welcome guests using courteous and professional communication skills. Register guest ensuring correct and accurate information is obtained at all times. Encourage the sale of meal plans and other hotel related services. Updates and maintains current and accurate guest information, with a detailed knowledge of hotel staff, services, and hours of operation. Maintains and controls all guest room keys. Liaises with other departments to ensure an accurate room status is maintained on all check outs, late check outs, early check ins, and special room requests. Ensures that guest messages and faxes are delivered to rooms on a timely basis. Assign guest rooms as stipulated by individual are reservations, paying close attention to special requests. Assist co-workers and new employees in the training as required. Ensure that the Front Desk is equipped with Supplies necessary to maintain an efficient Operation. Be...

Main Duties & Responsibilities: Performs routine installations, relocations, modifications, or repairs of IT supported equipment (printers, PC's, POS terminals). Documents, as specified in departmental processes and procedures, all work performed, such as, moves, adds, changes, and spare parts utilization. Utilizes problem tracking software to record and track all day-to-day activities and steps to resolve problems. Provides appropriate levels of narrative information as required. Escalates chronic situations in a timely and effective manner. Tags equipment for repair. Responds daily to defined problems arising on PC's, printers, monitors, other systems, and peripheral equipment. Operates diagnostic hardware and software as needed to determine and resolve most problems. Consults with senior personnel for probable solutions. Performs small system hardware, software, and operating system configurations upgrades, and new builds. Loads...

Main Duties and Responsibilities: Cleans all public areas, corridors, employee and public bathrooms daily according to establish standards. Cleans all restaurants daily, including artifacts, fans, vents and louvers. Cleans all carpets/hard floors daily by vacuuming, sweeping and/or wet mopping and dust mopping. Removes chewing gum from carpets, hard floors, walkways and pavements daily. Cleans all Corporate, Executive and Administrative Offices daily. Cleans all windows, mirrors and glass daily. Cleans all doors and door frames and expansion joints daily. Light fixtures and globes inside and outside are to be free of dust, spots and cobwebs daily. Cleans and scrubs corridors in front and back of house. Cleans all sidewalks and walkways daily including picking up trash in adjoining areas. Ensures that all equipment is properly functioning within the department and that all malfunctions are reported to your manager in a short period of time, i.e.,...

Main Duties & Responsibilities: To be directly responsible for overseeing the day-to-day operations and all responsibilities pertaining to Atlanteans, Convention Group Events, the Atlantis Library, the Atlantis Theater, Atlantis Kids Adventure and CRUSH. To assist with the development, input and attainment of all goals set forth for the division. To spearhead the marketing efforts to increase revenue in all existing revenue generating areas. Oversee and appropriately manage budgeted costs and meet targeted revenues for business units where applicable. Evaluate current practices in all areas to identify opportunities to reduce Cost of Sales. Assist with identifying additional revenue streams without jeopardizing the perceived price value of the guest experience. Review and monitor current Standard Operating Procedures and make necessary changes under the direction of the Director. To assist the Director in the development and/or implementation of new...

High School Diploma. A minimum of five years experience in Warehousing, Receiving and Warehouse Transportation functions. Must be a motivated self starter who displays initiative and possesses the ability to troubleshoot. Ability to deal with a wide range of employees including upper management with regards to the day-to-day operation of the Distribution Center and special projects within the Supply Chain Division. Computer proficient. Valid Health Certificate

Main Duties and Responsibilities: • Achievement of budgeted food sales, beverage sales, labor costs, and profitability. • Timely analysis of Food & Beverage Prices about competition. • Participation and input towards F&B Marketing activities. • Development and maintenance of all department control procedures. • Handle all Food and beverage inquiries and ensure timely follow-up on the same business day. • To confirm all details relative to group functions with meeting/banquet planners relative to your area of responsibility. • Attendance and participation at scheduled F & B meetings and Department Head meetings. • To assist in menu planning and pricing. • Development and maintenance of department manual. • All other duties as directed by the Vice President/s of Food and Beverage. • Minimize the number of customer complaints. • Ensure a professional attitude and proper business attire when on the property, ready to meet or service a...

Main Duties and Responsibilities: • Learns, monitors, and maintains cleanliness, sanitation and organization of assigned work areas, utensils, equipment, and reach-in coolers. Responsible for complete assembling and disassembling stations. • Maintains and controls station's par levels with the team; responsible for proper handling of food to reduce wastage, spoiling and contamination of food. • Completes daily production requirements established by Outlet Chef and learns to prepares special diets according to specific guidelines. • Properly learns to use kitchen equipment and small wares, supplies proper tools (e.g. knives) required. • Prepares food items designated to the assigned station in accordance with standards of quality, quantity control, taste, and presentation; used standard recipes and presentation guidelines set by the Department. • Focuses on taste and consistency when producing food or pastry and follows sanitation standards. • Keeps medical...

Main Responsibilities : Opens a sling of sheets, into an empty buggy. Feeds the sheets to the feeder spreader Opens a sling of pillowcases/napkins, into an empty buggy. Feeds pillowcases/napkins into the ironer. Feeds the small piece folders by opening a sling into an empty buggy. Empties washcloths into an airlift buggy from a sling. Stacks and places washed clothes on the conveyor. The sheets will be automatically "ejected" onto a conveyor to go to the "packer" for loading and shipping. Hangs robes on hangers and places them on the feed bar of the steam tunnel. Places the finished robes from the steam tunnel in a buggy for shipping. Prepares sheets and table linens for finishing through the ironer. Feeds, folds counts and stacks all linens through the ironer and folder in a way that ensures proper finishing while maintaining standards rates of production. Prepares, feeds, folds, counts and stacks all line items through the small piece...

Main Duties and Responsibilities: Make daily observations of all Water Quality LSS, water park and water features systems, reporting any abnormalities or change to necessary Management personnel. Maintains Water Quality systems in accordance with routine and preventative maintenance programs, and all applicable standards. Maintains and repairs all related pumps, motors, valves, vessels, ozone equipment, chillers, heaters, exhibit lights, chemical equipment, grates, strainers, ride equipment and other system machinery. Performs necessary water tests and analysis. Works with a variety of chemicals utilizing safe handling procedures. Maintains Water Quality records through daily logging of all chemical and mechanical data, daily work activities, and other operational standards. Stays current in all required environmental, safety and health related training. Must be able to perform basic emergency procedures relating to all Water Quality systems. Maintains...

Main Duties and Responsibilities: Responsible for managing a team of engineers, technicians, and maintenance staff. Provide direction, guidance, and support to ensure optimal performance and productivity. Foster a positive and collaborative work environment that encourages teamwork and innovation. Oversee the operation, maintenance, and repair of all mechanical, electrical, plumbing, and HVAC systems. Develop and implement preventive maintenance programs to minimize downtime and maximize efficiency. Also, conducts regular inspections and audits to identify areas for improvement and ensure compliance with safety regulations and industry standards. Plan, coordinate, and supervise engineering projects, renovations, and upgrades within the resort. Develop and manage the departmental budget, including expenses for maintenance, repairs, and capital expenditures. Identify cost-saving opportunities and implement strategies to optimize resource utilization while...

Main Duties and Responsibilities Maintain records of bin linen poundage for the soil received, cleaned and shipped out to the respective outlets. Assist with removal of linen bins from the various machines in the laundry. Manage and maintain delivery schedule for distribution to satellite locations. Responsible for the delivery of empty laundry linen bins to the various machines throughout the laundry plant. Assist with the pulling of towels/sheets as needed. Assist with the inventorying of all incoming laundry and linen supplies that are ordered and delivered. Assist with the daily operational needs in the laundry plant floor when needed. Reports all malfunctioning equipment or safety hazards to management or engineers immediately. To ensure that all equipment is properly functioning within the department and that all malfunctions are reported to your supervisor in a short period of time. Perform other reasonable duties that may be requested from time to...

Exercises the utmost degree of confidentiality as it relates to departmental operations and or information. Adheres to all company and departmental policies, rules, customs and procedures. Reports directly to the Pit Manager and is responsible for all transactions in the area of the pit in relation to the tables assigned to them. Responsible for the issuance of markers, opening and closing of tables, receiving chips and removing chips. Ensures games are running smoothly. Aware of premium players in your section, their credit and table limits. Observes that payoffs and change are correct. Enforces and instructs Dealers in proper procedures. Checks and signs paperwork as necessary. Maintains game protection for the Casino and the patron. Observes and monitors Dealers. Provides objective appraisal of Dealers on a yearly basis. Perform other reasonable duties required by management. The Company operates a twenty-four (24), hour, seven (7) days a week business. Therefore, it may be...

• Responsible for ensuring that slot machines are functioning properly and efficiently and to report malfunctions to the Slot Technical Supervisor. • Maintain a high standard of personal appearance and hygiene at all times. • Attend training when requested, to ensure proper skills necessary to perform duties. • Attend all staff meetings when requested. • Submit orders for machine parts to the Slot Technician Supervisor ensuring sufficient stock level at all times. • Ensure that the assigned ACSC System Access Card is properly inserted into the card reader and registered with the system before opening the slot machine door. • Responsible for completing "Machine Entry Authorization Logs" of all repairs on each slot machine. • Posses thorough knowledge of moving mechanical parts on slot machines, electronics and electrical functions. • Perform immediate, periodic and overhaul maintenance on gaming machines, equipment and hardware. • Isolate electronic faults at...

Process credit applications Contact customers for updates and applications information Post customer credit information into Credit Management System Update/Process casino daily arrivals Process applications for in-coming Junkets and Groups Liaison with the Florida Reservation/Marketing department for information on in-coming guests Retrieving information from NCC and enter into the Credit Management System. Verify customer details with banks inclusive of bank wire transactions Create, modify or generate reports as needed Assist customers at the Credit Service Window Report all returns and paid items to Central Credit Verify Cashiers and Certified Check Maintain a sound knowledge of the company's facilities and relates services Ensure a complete understanding of and adheres to the policies within the Employee's Handbook Maintain confidentiality of information received at all times Ensure that the Bahamas Gaming Regulations are adhered...

Verification of figures, Check postings and documents for correct entry, mathematical accuracy, and proper codes. Operate computers programmed with accounting software to record, store, and analyze information. Comply with company policies, procedures, and regulations. Compile Debit, Credit, and total accounts on Computer Spreadsheets and Databases, using specialized accounting software. Classify, record, and summarize numerical and financial data in order to compile and keep financial records. Calculate, prepare, and issue account statements, and other financial statements according to established procedures. Compile statistical, financial, accounting or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, and profits and losses. Access computerized financial information to answer general questions as well as those related to specific accounts. Operate calculators, copy machines, fax...

Reports for duty punctually wearing the correct uniform and name badge at all times. Ensures a complete understanding of and adheres to the policies within the employee's handbook. To speak, understand and write the English Language To be willing to train and instruct other members of the staff by passing along knowledge and skills to assist them in their development and the advancement of your own. To build an efficient and effective team of employees to continue improvement by taking an active interest in the welfare, safety and development of the staff. To maintain effective inter-departmental communication To handle guest complaints in accordance with the hotel policy. Scheduling Coordinator Duties: Create room attendants' work sheet daily. Update Housekeeping files daily. Assist with updating employee attendance tracking data report on a daily basis....

Reviews and actions daily concerns from Logbooks, Duty Managers Log, Security Reports, and Espresso. Collect keys from security and ensure that staff signs out for keys and radios. Conducts morning briefing, issue tools, materials, assignments, and conduct a roll call with staff (during the line up - ensure that staff are following company policy on grooming, nametag, call ins, and punctuality) Assign Staff Lunch Breaks appropriately between 1:00 pm and 3:00pm. Walk Out of Order Rooms, VIP Rooms, or special maintenance requests from the previous night. Brief the evening Shift Manager Conduct a debriefing session with all AM staff when collecting keys and radios Inform the Director of Hotel Operations/GM about any critical concerns. Complete follow ups and make preparations for the following day (update logbook for your shift - call outs, Kronos, tardiness, shift adjustments, swipe infractions, outside contractor's repairs, supplies to be ordered....

Main Duties and Responsibilities: Greet guests and provide tours. Assist in the absence of the Manager where needed. Develops and maintains open and professional lines of communication with the staff. Assist with daily reports and email at the end of the day. Provide world class services at the Atlantis Adventures Desk. Look up orders and fulfill them. Issue Waiver release forms. Collects credit card and cash payments. Check and copy photo ID and for credit card bookings. Completes cash control documentation. Photocopy IDs for resellers. Sorts and balances daily work. Wristband all guest for appropriate program. Secure float/cash deposit at general cashier's office assist where needed and provide support for other areas. Assist with Cruise line concierge. Explain program offering to guests. Independently make decisions on rescheduling. Assist with Photo Prepaid Sales. Assist with Group check-in and special functions....