Atlantis

Do you have what it takes to work in paradise?

At Atlantis Paradise Island, our success relies on the strength of the people we employ. That's why we focus on attracting and retaining colleagues with a strong sense of leadership and an even stronger sense of passion. We're dedicated to creating a culture where our colleagues are motivated and challenged to invest their creativity. Our people are what distinguish us. So, we're always providing opportunities to help them further develop their skills, their goals and their long-term career success.

 

Atlantis Paradise Island is an ocean-themed resort on Paradise Island in the Bahamas. It features a variety of accommodations built around Aquaventure, a 141-acre waterscape, which includes fresh and saltwater lagoons, pools, marine habitats, and water slides and river rides.

Full Time
Atlantis Atlantis Bahamas, Paradise Island, Bahamas
Job Title: Associate Director of Guest Service About the Company A unique ocean-themed resort destination, Atlantis offers a variety of accommodation choices, from the relaxed tropical ambience of the Beach and Coral Towers, to the iconic Royal Towers, to the sheer luxury and contemporary all-suite style of The Cove. With its enviable location directly on Paradise Beach, The Reef features all the comforts of home in spacious studios and one-bedroom suites. Regardless of where you choose to stay, you will enjoy full access to the wonders of Atlantis. Come and explore a world beyond extraordinary. Job Summary Provides oversight for the Guest Services and Concierge Teams. Ensures the team is welcoming all guests to the resort and that all current as well as potential guests are provided with the correct and appropriate information. Manages the VIP Services components of the team, and maintains accuracy of reservations, requests, and quality relationships. This individual will maintain the highest level of discretion and tactfulness as an ambassador for VIP and Guest Services and create an environment where employees are positively motivated to be a part of the team. Main Duties & Responsibilities • Develops and initiates quality standards and methods for inspection and testing of company standards. • Supports and facilitates training to maximize on improving service as well as GSI and EEI scores. • Attends professional development programs for personal development including AU sponsored training. • Performs research and benchmarking activities using all available information to improve the customer experience. • Reviews monthly budget in all related areas to maximize operational efficiency and maintains knowledge of daily metrics and measurements of the business. • Liaises with the Executive Office and ensures that necessary arrangements for V.I.P. guests (i.e. room assignments, limousine pick-ups, room amenities and dinner reservations) are confirmed in a timely and efficient manner. • Assists the Rooms Division management team in introducing and meeting with guests. Greets selective V.I.P guests on curbside and accompany into the V.I.P. lounge based on level of guest profile. • Liaises with Housekeeping and Engineering regarding V.I.P. accommodations ensuring that rooms are placed out-of-order and room concerns are addressed prior to guest arrival. • Liaises with the Room Service Manager regarding daily delivery of V.I.P. amenities for arrivals and turn down services. • Maintains frequent communication with limousine dispatch division for V.I.P. guest needs. • Checks V.I.P. guest arrival report ten (10) days in advance noting any special requests. • Ensures proper inspection of V.I.P. accommodations and delivery of amenities prior to guest arrival. • Reviews V.I.P. guest list daily and determines which guests are to be personally greeted. • Ensures that V. I. P. guest accounts are set up and monitored based on approved method for account settlement. • Ensures that airport representative is briefed on a daily basis with regards to V.I.P. arrivals and departures. • Sets standards and procedures with local vendors for conducting and offering local tours and services. • Controls of supplies to include printed material, stationary and all tools required. Control of return guest amenity program. • Records all compensation to guests in lieu of inadequate service. • Assigns work schedules, following work requirements, to ensure quality and timely delivery service. • Inspects work areas and operating equipment to ensure conformance to established standards in areas such as cleanliness and maintenance. • Trains the team in proper operational procedures and functions and explains company policies. • Observes and evaluates teams’ appearance and performance to ensure quality service and compliance with specifications. • Meets with managers and other supervisors to stay informed of changes affecting operators. • Informs team about interests and special needs of specific groups. • Applies customer/ guest feedback to service improvement efforts. • Resolves customer complaints regarding employee performance and services rendered. • Requisitions necessary supplies, equipment, and services. • Analyzes and record personnel and operational data and write related activity reports. • Interviews potential candidates as required. • Responds and assists with emergencies as needed, as result of being First Responder/CPR trained. • Updates guests with weather information particularly during hurricane season. • Adheres to the policy of maintaining confidential information received. • Performs all other reasonable duties and responsibilities requested by management. Requirements • Bachelor’s degree in Hotel Management, Hospitality Management, Business Management or Administration & Management. • A minimum of (5) years in a management position with emphasis on Hotel Rooms. • Familiarity with (LMS) Lodging Management System. • Strong organizational and communication skills.
Jan 24, 2019
Full Time
Atlantis Atlantis Bahamas, Paradise Island, Bahamas
Job Title: Concierge About the Company A unique ocean-themed resort destination, Atlantis offers a variety of accommodation choices, from the relaxed tropical ambience of the Beach and Coral Towers, to the iconic Royal Towers, to the sheer luxury and contemporary all-suite style of The Cove. With its enviable location directly on Paradise Beach, The Reef features all the comforts of home in spacious studios and one-bedroom suites. Regardless of where you choose to stay, you will enjoy full access to the wonders of Atlantis. Come and explore a world beyond extraordinary. Job Summary Primarily responsible for interaction, communication and problem resolution for guests staying in the Beach, Coral, and Royal Tower Division, with the objective insight of building guest loyalty and maintaining first class relationship throughout the guest stay. The Division’s Concierge has the knowledge, capability and skills of performing Guest Service and Front Desk related tasks in the respective Towers. The individual indirectly oversees other services by working in conjunction with other departments that relate to guests stay. Main Duties & Responsibilities • Arranges reservations including dinner, airline, car rental and limousine as needed, and coordinates reservations through tour desks and other respective agents • Orders and ensures that all guest amenities are delivered to standard. • Ensures that all guests’ couriers and parcels are arranged in accordance with standards. • Has an acute understanding of resort procedures, services and knowledge of where all services are offered. • Prepares, finalizes and ensures smooth delivery of all standards and procedures that relate to an incoming Guest of note or Allotment Suite Arrivals staying in the Beach, Coral, and Royal Tower Division. • Transcribes, reads and maintains Beach, Coral, and Royal Tower Division Guest Log which includes daily phone calls to guest rooms to ensure guests are enjoying their stay. In accordance with the communication received from guests relating to their experience and satisfaction of their stay, the Beach, Coral, and Royal Tower Division Concierge responds as needed. Also, the Beach, Coral, and Royal Tower Division Concierge sends out daily data to Beach, Coral, and Royal Tower Division Department Heads that indicates Beach, Coral, and Royal Tower Division Guest Satisfaction Index. • Performs opening, closing and shift hand over procedures in accordance with established standards. • Assist with smooth operations of all dedicated Concierge spaces in the tower inclusive of transit lounge, and satellite check-in spaces and information centers. • Maintains lobby functions and professionalism on assigned shift days to standard. • Conduct scheduled tours of the property as required, and assigned. • Registers and checks out guests, ensuring correct and accurate information is obtained at all times. • Updates and maintains accurate guest services information, with a detailed knowledge of hotel staff, services, and hours of operation. • Maintains and controls issuance of all guest room keys in compliance with company policy and procedures. • Ensures that the Concierge Desk is equipped with supplies necessary to maintain an efficient operation. • Be aware of all safety, and emergency procedures. • Ensures the proper control and issuing of safe deposit boxes when necessary. • Answers the telephone in a pleasant manner following the company standard. • Ensures all money and paperwork is balanced and deposited at the end of the shift. • Maintains a cash float of 100% accuracy at all times. • Maintains all security protocols for securing your assigned safety deposit box key to standard. • Takes all room reservations for future arrivals as necessary. • Maintains visual security of lobby area reporting any unusual occurrences to management and/or security. • Assists in the handling of guest complaints to resolutions. • Reports to work as scheduled wearing proper uniform and nametag. • Ensures that the work area is clean and tidy at all times • Ensures that all policies and procedures as indicated in the employee handbook are adhered to. • Maintains a high standard of personal hygiene and appearance. • Ensures that all necessary equipment is functioning properly • Adheres to policy and procedures and maintaining confidential information received. • Attends all meetings and training sessions as required. • Carries out other reasonable duties requested by supervisor. • Is responsible to carry a pager, radio and Tower master key to facilitate and/or responds to guest requests, room changes, or emergencies as required. Requirements • Completed High School with above average grades • College degree a plus but not essential • One year in supervisory position, or three years of Guest Services/Concierge/VIP position. • Computer literacy in: Microsoft Word Microsoft Excel Microsoft Outlook Microsoft PowerPoint • Training courses which apply to job scope and duties • Excellent command of the English Language and second language preferred but not essential • Human resources or Human Psychology qualifications are an advantage but not essential • CPR and AED certified • Supervisory level trained in Fire Evacuation including Fire Panel understanding and with ability of directing in case of emergency.
Jan 24, 2019
Full Time
Atlantis Atlantis Bahamas, Paradise Island, Bahamas
Job Title: Guest Services Rep About the Company A unique ocean-themed resort destination, Atlantis offers a variety of accommodation choices, from the relaxed tropical ambience of the Beach and Coral Towers, to the iconic Royal Towers, to the sheer luxury and contemporary all-suite style of The Cove. With its enviable location directly on Paradise Beach, The Reef features all the comforts of home in spacious studios and one-bedroom suites. Regardless of where you choose to stay, you will enjoy full access to the wonders of Atlantis. Come and explore a world beyond extraordinary. Job Summary To assist in the efficient day to day functioning of the Front Office to the agreed standard. Main Duties & Responsibilities • Welcome guests using courteous and professional communication skills • Register guest ensuring correct and accurate information is obtained at all times • Encourage the sale of meal plans and other hotel related services. • Updates and maintains current and accurate guest information, with a detailed knowledge of hotel staff, services, and hours of operation. • Maintains and controls all guest room keys. • Liaises with other departments to ensure an accurate room status is maintained on all check outs, late check outs, early check ins, and special room requests. • Ensures that guest messages and faxes are delivered to rooms on a timely basis. • Assign guest rooms as stipulated by individual are reservations, paying close attention to special requests. • Assist co-workers and new employees in the training as required • Ensure that the Front Desk is equipped with Supplies necessary to maintain an efficient Operation. • Be aware of all safety, and emergency procedures • Ensure the proper control and issuing of safe deposit boxes • Answer the telephone in a pleasant manner following the company standard • Check out guest ensuring bills are accurate and proper • Check out guests ensuring bills are accurate and proper collecting of monies owed are obtained. • Ensure all money and paperwork is balanced and deposited at the end of shift • Maintain a cash float of 100% accuracy at all times • Ensure an accurate pit check is carried out during shift • Take all room reservations for future arrivals • Maintains a daily log book for action to be taken by management or fellow employees • Ensures that all changes in guest room information are done accurately. • Maintains visual security of lobby area reporting any unusual occurrences to management and/or security • Walk guest to other hotels as necessary. • Arrange transportation for guests when required. • Assist in the confirming of dinner reservations • Assist in the handling of guest complaints as positions allows • Assist in the conducting of travel agent site inspections. Requirements • High school diploma or equivalent vocational training. • Minimum of one year customer service experience preferred. • Computer literacy in:           Microsoft Word           Microsoft Excel           Microsoft Outlook • Excellent command of the English Language and second  language preferred but not essential
Jan 24, 2019
Full Time
Atlantis Atlantis Bahamas, Paradise Island, Bahamas
Job Title: Hotel Manager About the Company A unique ocean-themed resort destination, Atlantis offers a variety of accommodation choices, from the relaxed tropical ambience of the Beach and Coral Towers, to the iconic Royal Towers, to the sheer luxury and contemporary all-suite style of The Cove. With its enviable location directly on Paradise Beach, The Reef features all the comforts of home in spacious studios and one-bedroom suites. Regardless of where you choose to stay, you will enjoy full access to the wonders of Atlantis. Come and explore a world beyond extraordinary. Job Summary To assist operative departments in their day-to-day function, as well as handle guest complaints. Main Duties & Responsibilities • Ensures-that all stations for Telephone Operators, Bell Service, Front Desk, Front Desk Audit, Concierge Operations, Guest Services and Space Cleaning are properly manned for the shift. • Give assistance to reception areas whenever congestion is present. • Check Housekeeping and Laundry on availability of supplies for preparing guest rooms and other delays in getting rooms ready. • Liaise with Director of Housekeeping, Director of Engineering, Director of the Laundry on any outstanding problems, especially repairs to equipment, furniture, supplies, etc. • Check Beach and Pool areas. Each morning see that the beach is properly cleaned, seaweed raked where visible, and beach chairs spaced in sections. In the evening see that towels are picked up, beach chairs packed away, and dirty glasses returned to the bars. • During frequent rounds of departments, make notes of damaged equipment, blown bulbs, water leaks, faulty air condition, needed drapery repair and areas that need to be painted. • Check all public guest and staff washrooms. See that they are properly cleaned and supplied. • Check all floors. Have dirty trays and glasses removed. See that the elevators and the areas around them are properly vacuumed. • Ensure that Bell Service staff delivers guests messages on an hourly basis. • Inspect ash urns and planters in lobby and public areas on hourly basis, and ensure that Housekeeping maintains cleanliness to the required standards. • In the event of an emergency i.e. fire, disruption of hotel services etc., ensure that senior management is contacted. • Handle guest complaints and where possible resolve them quickly. • Ensure that signs are placed advising guest when elevators are not in service; guest bathrooms are not working, and when work is being done in a guest area, etc. • Ensure that adequate signs are placed at all functions and removed at the end of the function. • Ensure Security staff patrols the property according to the schedule. • Assist Front Desk if there are any guests sitting in the lobby waiting for their rooms. Take necessary action to speed up the preparation of such rooms and console the waiting guests as much as possible. • Take unexpected room reservations at night. • Report all major problems and/or complaints to Senior Management or by special memo. • Log all items of note and follow up information in Assistant Manager's Log Book. • Inform oncoming Assistant Hotel Manager of the general situation in the hotel and items to be followed up before leaving the building at the end of shift. • Attend meetings as required. • Perform other reasonable duties that may be requested by management. Requirements • Minimum of 2 years college degree • Minimum of 1 year hotel experience preferable • Demonstrated knowledge of Front Office procedures • Strong communication skills • First Aid and CPR
Jan 24, 2019
Full Time
Atlantis Atlantis Bahamas, Paradise Island, Bahamas
Job Title: Bus Boy /Bus Girl -  Room Service About the Company Atlantis, Paradise Island - the most popular resort destination in the Bahamas - features the world's largest open-air marine habitat; Aquaventure water park, including the iconic Mayan Temple's Leap of Faith slide; 11 unique pools; renowned beaches; 18-hole golf course; the largest casino in the Caribbean; over 21 restaurants, 19 bars & lounges and Aura nightclub. Atlantis also offers a multitude of unique accommodations, including the iconic Royal Towers and the stylish Cove Atlantis. Job Summary Communicate with and assist food servers to maintain service efficiency and ensure guest satisfaction. Maintains cleanliness of and restocks front of house area.  Requirements High school diploma or equivalent vocational training Minimum of 1 year restaurant experience Good communication skills Food Handler’s Certificate
Jan 24, 2019
Full Time
Atlantis Atlantis Bahamas, Paradise Island, Bahamas
Job Title: Support Services Analyst  About the Company Atlantis, Paradise Island - the most popular resort destination in the Bahamas - features the world's largest open-air marine habitat; Aquaventure water park, including the iconic Mayan Temple's Leap of Faith slide; 11 unique pools; renowned beaches; 18-hole golf course; the largest casino in the Caribbean; over 21 restaurants, 19 bars & lounges and Aura nightclub. Atlantis also offers a multitude of unique accommodations, including the iconic Royal Towers and the stylish Cove Atlantis. Job Summary The basic function of this position is to provide technical support to users who call the Information Services Service Desk. Position will analyze calls, escalate urgent calls and determine if calls need to be forwarded to networking, telecom, Enterprise and applications team, etc.) Provide support, including answering Service Desk calls, incident determination, escalation, logging, follow-up on calls, trouble shooting and resolving user Hardware and application problems, such as diagnosing and resolving Pentium PCs, RAM chips, processor chip, motherboards, removable hard disk drives, laptops, Point of sale electronic devices, printers, Microsoft Windows XP, and Office 2003 applications. Main Duties & Responsibilities Work with Support Service and Application Team to address complicated diagnostics problems Troubleshoot and resolve hardware and software problems for users Perform remote Access to diagnose and correct customers Hardware and/or Software problem. Performs routine installations, relocations, modifications, or repairs of Information Technology supported equipment (printers, PC’s, terminals) Records problem symptoms and status information in a timely manner to communicate with, and properly utilize senior Information Systems staff Provides assistance with assigned projects, including equipment relocations during office moves/expansions or the installation of equipment for special events Recognizes and identifies potential areas where existing policies and procedures require change Logs, documents, and maintains history records on data processing production problems using Service Desk software Ensures user satisfaction by providing preventative maintenance, troubleshooting and quickly resolving more complex issues. May perform basic short duration customer training via phone, on software applications as needed Requirements Typically requires an Associate degree in Information Technology with 7years relevant experience working on a Service Desk and/or IT related field Ability to install, configure, diagnose, and repair Microsoft Operating Systems and software including: Exchange, Windows XP/2000, Office XP Ability to install, configure, diagnose, and repair Micros POS Terminals Resourcefulness and ability to work independently and exercise sound judgment at all times Working knowledge of Windows XP, including knowledge of how Windows applications are designed, where common menu systems are located and configuration file management. Must be a creative problem solver, energetic, proactive with lots of initiative to recommend solutions, processes, etc. Flexibility around work schedule and ability to work overtime
Jan 24, 2019