Remote Job/Work from home
Passports and Visas
Remote
Our Customer Service Specialists are responsible for providing best-in-class service to our customers through tailored solutions that meet specific customer needs. Our Customer Service Specialists are the face of our company to our customers, acting as brand ambassadors by delivering service excellence by phone and chat.
DUTIES AND RESPONSIBILITIES
Acts as first point of contact to customer inquiries, providing detailed information on available services that align with requirements, assisting the customer in making informed decisions via answering a high volume call environment.
Analyses customer requests and makes recommendations based on specific travel needs, ensuring realistic expectations that promote a dedicated customer base.
Takes ownership of process and proactively communicates with customer; resolves issues; adapts communication method to align with customer needs; works collaboratively across departments in order to instill customer...