8 Water Sports jobs

Aquatics, Land Tour & Activities Supervisor Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary: Oversees and monitors Aquatics and Island and Land Tour programs at all  Royal Caribbean’s Private Destinations. To ensure total guest experience achieved through delivering a flawless program at all levels ensuring the maximum safety of guests and employees while enhancing product delivery, generating revenue streams and ensuring optimum knowledge shared with all employees as it relates to Rescue, Safety, Maintenance, Risk, Guest Satisfaction and compliance. Essential Duties & Responsibilities: Monitor application of safety standards in training, tour guiding, maintenance of equipment etc. Proposes changes of existing standards or implementation of new procedures when needed to improve safety efficiency. Measure, improve and monitor all product delivery as it relates to RCI’s land and Island tours ensuring tour descriptions and delivery are accurate, provide a superior guest experience. Monitor delivery of training programs for Aquatics staff members such as rescue, safety, maintenance and any other area that involves liability of any risk. Inspect and monitor the guest end product and look for enhancement and efficiency Monitors safety of guests and employees on tours and PD facilities; analyzes incidents and accidents in order to identify ways to prevent them and improve future overall safety. Oversees working conditions, rescue gear and maintenance equipment available. Analyze equipment cost replacements and oversea vendor contracts to ensure preventative maintenance is effective and executed Monitors tour vendor operation and addresses safety or quality concerns. Oversees hiring process documentation, to ensure essential qualifications are met for each position in all Private Destination Monitors ordering and purchasing of rescue and maintenance gear if needed, also logistics of the same. Shall have oversight and act as auditor for the correct and timely presentation of the Investigations and resolution of incidents in accordance with SQM Workplace Safety. Provide Guidance to the investigation team as appropriate ensure the incident investigation is completed in compliance with the investigation policy and procedures Ensure the investigation is conducted appropriately for the severity of the incident Participates in planning, development and implementation of projects together with PD management. Monitors tours on a rotating basis in order to constantly review quality control Inspects new excursions in ports as directed by the Shore side Excursion Department. Manages the financial budget for the assigned area, including the successful identification of expense reduction through cost control.  Develops and executes tactical plans to achieve financial targets Partners with Marketing to ensure all Aquatics, Activities and Land Tours are well represented and all collateral associated with such meets Company Standards Assess rescue procedures on a regular basis, research for updated information concerning rescue techniques and strategies. Cooperates with Tour Operators in the ports. Reviews quality issues, future operations and previous cruise comments to incorporate efficiencies Monitors tours on a rotating basis in order to constantly review quality control.. Manages the financial budget for the assigned area, including the successful identification of expense reduction through cost control. Develops and executes tactical plans to achieve financial targets Financial Responsibilities Private Destinations budget planning and management. Applies expertise in order to ensure performance stays within the bounds of the designated budget and with regulations and where possible, best corporate/industry practice. Provides input on Revenue generating opportunities and partners with shipboard Leaders and teams to market all Island revenue tours and revenue generating activities. Pro actively makes recommendations for cost savings Qualifications: College bachelor degree preferred Lifeguard instructor certification. Minimum of 5 year experience in a management position in tours, water-sports, amusement/water park, resort, sales, hospitality, customer service or similar field. Knowledge and Skills: Previous exposure to international environments strongly preferred. Previous experience in water sport/amusement parks/tours safety planning and procedures. Demonstrated leadership capabilities Effective verbal and written communications skills. Ability to write Standard Operating Procedures for large Organizations Computer literacy in MS Office, purchasing and maintenance systems, accounts payable, email, Internet etc. Leadership techniques and training methods. Knowledge of policies and practices involved in the human resources function. Ability to supervise international staff in a positive and productive manner by motivating, developing, training and educating all all aspects of the operation. Ability to read and write English in order to understand and interpret written procedures – this includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from managers and co-workers. Leadership Effectiveness: Accepts ownership for achieving results in all areas of accountability including NPS, ratings, revenue, and expenses, Workplace Safety and Employee Satisfaction. Inspires team through encouragement and recognition of outstanding performance. Resolves conflict with fact-based communication. Fosters team unity and inspires commitment to the brand. Develops and implements new ideas for revenue and operational efficiencies. Collaborates well and works up, down and across the organization. Creates a climate of trust and mutual respect. Knows our brand standards and holds team accountable for executing against them at all times. Ensures team is well trained capable of consistently delivering against the standards. Guest facing communication is professional, on brand and visually appealing. Is a role model for others and serves as a positive ambassador Exhibits professional leadership presence, positive energy and passion in all situations. Brings out the best in his/her team through authenticity, care and humility. Ensures the effective training of all crew, including direct reports. Coaches and develops direct reports and high potential members of the Shore Ex Team. Provides candid performance feedback and takes appropriate action to improve performance. Physical Demands: All island employees must be physically able to participate in emergency lifesaving procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency. Must be able to stand in the sun and endure external elements during work assignment. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Ability to lift and/or move up to 50 pounds. Work Environment: Outdoors may be required to walk in extreme humid and hot conditions. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

Lead Lifeguard Perfect opportunities begin with Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.  Position Summary: The Lead Lifeguard is responsible for ensuring the smooth day to day operation of the designated aquatic recreational facilities. Providing assistance and support to the lifeguard team as and when required. They will create schedules allowing for adequate cover of all duties and will directly report to the Waterpark Supervisor .The Lead Lifeguard will work with the manager when applicable to facilitate all training needs. The Lead Lifeguard will manage performance of lifeguard staff, beach, pool and galleon. This position description in no way states or implies that these are the only duties to be performed by the Island employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards. Essential Duties and Responsibilities: Manages and coordinates performing the following essential duties and responsibilities. All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s Royal Way Experience, SQM standards, USPH guidelines, environmental, and safety policies. Each Island employee may be required to perform other functions in various venues and throughout the ship. In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow shipboard employees. Specific Duties: Perform rescue of guests in danger of drowning and be alert to accidents. Administer first aid, CPR, Oxygen and AED as needed in accordance with training received. Responsible for the promotion of a safe and professional workplace through adhering to policies and procedures as outlined by the Recreation and Aquatics Management. Supervises and provides surveillance of swimmers and guests during ship call days. Possesses a general knowledge of pools, rides, and attraction operations.  Enforces the rules and regulations of the Thrill waterpark or Pool or Beach locations. Advises aquatics management of unsafe and unsanitary conditions.  Provides superior customer service to all guests by assisting all in a polite and expedient manner.  Performs daily routine chores and maintenance of waterpark to ensure neat and orderly appearance.  Ensuring the uniform and grooming policy is adhered to within their area of responsibility. To observe entire beach and pool operation and ensure all other Lifeguards are in position on their towers and ready to take command of any rescue scenario. Monitor water activity and ensure no guests travel beyond the designated buoy lines. Informing the Management of the need for repairs, maintenance of equipment within their area of responsibility. Exercise full morning set up for call day preparation including all rescue equipment, rescue kayak and inspect all equipment ensuring in full safety compliance. Involvement in the pre and post open and closing procedures of the Island with all teams which will include assisting teams with beach set up and close. Monitor activities around aquatic recreational facilities to prevent or preempt injuries and provide assistance to guests as and when required, while ensuring the well-being of guests within the area. Report, document and follow up with any accidents, injuries or incidents around the aquatic recreational facilities. Ensure the pool areas are tidy, answering questions, enforcing policies, rules and regulations in a polite yet confident manner. Assist, monitor and operate designated aquatic recreational spaces including, but not limited to; opening and closing, monitoring pool locations, water attractions and general activities around the pool areas. Work outdoors guarding aquatic recreational areas, which involves standing in the sun exposed to external elements throughout the day . Be fully lifeguard qualified and certified, and maintain company required qualifications and licenses. Participate in regular training, including but not limited to; Lifeguard training, CPR/First Aid, AED, recurring in-service training, re-certification, and any other as deemed appropriate from management. Participate and facilitate (once Instructor Certification is achieved) all Lifeguard initial and re-certification trainings and provide facilitation for all internal audits, in-service trainings. Work with the Waterpark Supervisor to coordinate all communication related to training, SOP development and on-site unannounced audits. Understand the workings of the Lifeguard Portal to assist with the tracking of lifeguard information and qualifications. Ensure required opening and closing safety checklists are complete and signed. Ensure all staffing schedules, rotations, and daily duties are in place and complete. Set up and verify that supplies and equipment are available during operating hours and maintain as needed. Monitor the safety equipment inventory and ensure that all pars are at capacity. Communicate with the Island Management and other Lifeguard Team Members for routine communication and emergency situations as deemed necessary. Ensure adequate supplies are available for daily operation and confirm recreational areas are adhering to all SQM/SOP guidelines. Any other reasonable request by Leadership including development and training classes. Uphold the general safety management responsibilities in areas and operations under their control. Attend emergency duties / drills as assigned in the ship Emergency Management Safety Plan. Perform other related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Employees will be required to perform any other job-related duties assigned by management. Qualifications: Working knowledge of computers, internet access, and the ability to navigate within a variety of software packages such as Excel, Word, and PowerPoint required. Demonstrated aptitude for the financial aspects of managing departmental budgets. Demonstrated aptitude for the management of headcount within assigned area, as it relates to and supports the aquatic facility needs of the vessel. Knowledge of principles and processes for providing customer and personalized service including needs assessment, problem resolution and achievement of quality service standards. Knowledge of policies and practices involved in performance management. Ability to manage international staff in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary process through coaching and counseling to improve performance. Completion of high school or basic education equivalency required. 2 years’ experience as a supervisor, previous Lifeguard experience preferred. Language Requirements: Have a good command of English to understand and enforce rules in a polite and effective manner. All employees must be able to communicate in the English language in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers. Physical Demands: Must be physically fit and able bodied to be trained as a lifeguard. Successfully complete company’s lifeguard training and earn a license, complete the physical requirements of the Swim Test. Demonstrate the ability to swim a minimum of a 500 meter swim, 3-5 minutes water tread without use of hands and be able to dive 3-4 meters to ocean floor if needed. Must be able to stand in the sun and endure external elements during work assignment. While performing the duties of this job, the shipboard employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. All employees must be physically able to participate in emergency lifesaving procedures and drills. Full use and range of arms and legs as well as full visual, verbal, hearing abilities are required to receive and give instructions in the event of an emergency, including the lowering of lifeboats. Ability to lift and/or move up to 50 pounds. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! RCL is an Equal Employment Opportunity employer.

Island Shore Excursion Manager Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary: The Island Shore Excursions Manager should possess a dynamic outgoing demeanor with a passion for delivering industry leading service while demonstrating exemplary skills. The role establishes and drives a positive working environment and focuses on the Guest Experience while operating with optimum Safety in all activities with of our guest and fellow colleagues in mind. The Island Shore Excursions Manager is responsible for ensuring the smooth day-to-day operation of all sports & leisure activities (e.g. wave jet, kayak, scuba diving, balloon etc.), tours & excursions, rentals, VIP services, retail stores, and recreational facilities. The entire guest Cabana Product experience shall be the responsibility of the Island Shore Excursions Manager as well. Leading by example at the Front of House; this is a position that requires exemplary customer engagement. This includes, but is not limited to, health and safety, guest service, cleanliness, revenue generation, expense control, training, and the upkeep and maintenance of equipment.   Additionally, the Island Shore Excursions Manager must ensure compliance with all laws, health and safety procedures, manufacturer guidelines, and standards set forth by the PADI program, lifeguard program, Aerophile, SQM, and RCCL guidelines. They must also possess knowledge of equipment maintenance, and demonstrate the ability to react appropriately to adverse weather and water conditions. As a leader in the organization, he/she must lead and inspire all employees to work to their highest capabilities and ensure they continuously develop talent in the department. This includes fully controlling manning levels to maintain a positive and safe work environment as well as monitoring training needs and facilitating training. The role also supports the Assistant Island Shore Excursions Manager, Activities Guides, Dive instructors, Aquatics Staff, and Cabana Attendants as and when required. This position reports directly to the Island General Manager. This position description in no way states or implies that these are the only duties to be performed by the Island employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. Essential Duties & Responsibilities: All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s Royal Way Experience, SQM standards, health and safety guidelines, environmental guidelines, PADI standards, lifeguard standards, and safety policies.  Each employee may be required to perform other functions. Each employee must conduct oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow shipboard and Island employees. The role performs the following essential duties and responsibilities: Manage a total of 40+ employees in the operation. Set the overall direction, coordination, and evaluation of department employees in accordance with the organization’s policies. Work closely with all departments in establishing on-going operations procedures and programs. Work with the Management Team in maintaining a safe operation for both employees and guests. Participate in regular meetings with the various department heads to ensure good communication. Conduct daily and frequent site inspections to ensure that all departments meet the highest possible standards of safety, courtesy, cleanliness, and efficiency. Create and deliver job specific trainings and competency testing in order to equip all employees with the skills, knowledge, and attitude to perform their jobs. Clearly explain all expectations, roles, and responsibilities to employees. Develop, implement, and monitor schedules and rotation sheets for the operation. Assign, schedule, coach, counsel, and discipline employees by communicating job expectations and enforcing policies and procedures. Plan and review advancement for those qualified and interested in career development. Work to maintain an efficient and cooperative atmosphere among employees. Role model and reinforce all company policies. Maintain a working knowledge of general and departmental safety procedures. Attend and conduct safety training programs and in-service education as required. Attend and conduct physical training. Maintain a complete knowledge of the operation including the operating procedures for all attractions and positions. Conduct daily, weekly, monthly, and annual inspections and safety checks of all operating areas. Lead, record and document all inspections and trainings to ensure conformance to standards. Investigate any incident that occurs and ensure the incident investigation is completed in a timely manner in compliance with the investigation policy and procedures. Ensure all areas of concern are fixed before the area or equipment is placed in operation. Identify safety hazards, housekeeping issues, or maintenance requirements and report issues to the appropriate channels. Ensure incidents and near misses are documented, investigated, and corrective action is taken, when required, to reduce the likelihood of reoccurrence. Train Team to respond quickly, intelligently, and decisively to incidents and emergencies. Train Team to effectively communicate with guests during operational changes and evacuations. Train team on sales techniques and promotion of island activities. Regularly participate in emergency scenarios to maintain a “rescue ready” culture. Regularly communicate with the Maintenance departments to optimize equipment and safety. Participate in Preventative Maintenance planning with Site Management. Ensure Team recognizes unusual conditions and are always ready to initiate appropriate operational changes. Ensure all Team operates within PADI and RCCL guidelines along with internal procedures. Conduct opening and closing procedures of the Island including designated areas of the beach facilities to make show ready. Maintain cleanliness by straightening out furniture, organizing equipment, returning life jackets to stands, picking up garbage, etc. Maintain a general knowledge of the entire island operation. Understand the workings of the PADI website to assist with the tracking of instructor information and qualifications. Monitor and document compliance of employee insurance requirements. Project a positive public relations image to employees and guests at all times. Actively manage the daily operation using the “Manage by Walking Around” technique. Display a friendly, helpful, and cheerful attitude while communicating effectively with employees and guests. Ensure all employees have current information and are equipped to respond to guest needs and anticipate their unstated ones. Turn problems into opportunities by actively listening to and quickly resolving guest complaints. Actively seek and assist guests and be available to answer questions. Implement initiatives, changes, and trainings aimed to continuously improve the guest experience. Enforce all rules and provide crowd control in a friendly and fair manner. Coordinate all communication related to training and SOP development. Compile financial and operational reports. Applies expertise in order to ensure performance stays within the bounds of the designated budget. Record production, training and operational data on specified forms. Analyze operational problems such as theft and wastage, and establish controls. Monitor and prepare financial budgets and analysis for the Management team. Promote revenue generation in all areas. Including the successful identification of expense reduction through cost efficiencies and revenue growth through promotional and upselling activities. Promote revenue generation and actively seek new opportunities. Monitor inventory to ensure quality and timely delivery of products. Receive, issue, and take inventory of supplies and equipment. Report shortages to the appropriate channels. Accepts ownership for achieving results in all areas of accountability including NPS, ratings, revenue, and expenses, Workplace Safety and Employee Satisfaction. Role model for others and serves as a positive ambassador. Qualifications: Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, PowerPoint, E1, Medallia, Amos, and crunch time required. Demonstrated aptitude for the financial aspects of managing departmental budgets. Knowledge of principles and processes for providing customer and personalized service including needs assessment, problem resolution and achievement of quality service standards. Knowledge of policies and practices involved in performance management. Proven ability to manage international staff in a positive and productive manner by motivating, developing and managing employees as they work. Proven ability to utilize and administer the disciplinary process through coaching and counseling to improve performance. Knowledge of PADI standards would be an advantage. Ability to confidently drive and maneuver boat. Or be required to learn and develop the skills to become a confident boat operator. Bachelor’s degree (B.A.) from four-year College or university, or five years related experience and/or training; or equivalent combination of education and experience. Prior experience supervising and instructing Aquatics programs and or land based tour operations is advantageous. Language Requirements: Have a good command of English to understand and enforce rules in a polite and effective manner. All employees must be able to communicate in the English language in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers. Physical Demands: All island employees must be physically able to participate in emergency lifesaving procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency. Must be able to stand in the sun and endure external elements during work assignment. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Ability to lift and/or move up to 50 pounds. Work Environment: Outdoors may be required to walk in extreme humid and hot conditions. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

Dive Instructor Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.  Position Summary: The Dive Instructor must possess a dynamic outgoing demeanor with a passion for delivering industry leading service while demonstrating exemplary skills. This role establishes and drives a positive working environment and focuses on the guest experience while operating with optimum safety in all activities with our guests and fellow colleagues in mind. Leading by example at the Front of House this is a position that requires exemplary customer engagement. The dive instructor will be able to teach PADI programs adhering to all standards and guide scuba dives and other activities as required by the Island Shore Excursions Manager.  Must be able to respond to any type of emergency and perform lifesaving procedures. This position description in no way states or implies that these are the only duties to be performed by the Island employee occupying this position. Employees may be required to perform any other job-related duties assigned by management. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality, and Environmental standards. Essential Duties and Responsibilities: Lead the scuba diving program and guide all tours in a safe and responsible way. Demonstrate exemplary scuba skills and proper use of the equipment. Accompany divers underwater and guide guests while identifying marine life. Constantly monitor guest safety and able to respond appropriately to emergency situations. Continually monitor guests for safety. Conduct tours in a timely and efficient manner while delivering a safe guest experience. Acknowledge distress signals, maintain a calm demeanor, and respond actively to any emergency and/or assist if needed as per company procedures. Use clear and professional communication while using the radio channel provided for the operation. Demonstrate effective teamwork and leadership. Communicate with the direct supervisor if any structural, safety, and / or operational issues arise. Communicate clearly, professionally and effectively to guests, colleagues, and management in both a verbal and written format. Conduct clear and concise briefings and instructions. Demonstrate a polite and courteous demeanor towards guests and fellow colleagues. Maintain inventory of scuba diving equipment. Conduct general maintenance of the scuba equipment (i.e. daily inspections and cleaning equipment). Write reports and complete maintenance logs on a daily, weekly, and monthly basis. Send equipment for external planned preventive maintenance and safety inspections as per industry standards. Oversee rescue equipment ensuring it is up to standards (i.e. visually and operationally). Complete basic maintenance to the equipment. Remove, replace, and report any malfunctioning parts. Manage rescue equipment inventory and maintain expert knowledge on how to use it. Maintain communication equipment and ensures it is in good working order. Test new snorkeling, diving, and water sports equipment promoted by manufacturers. Prepare a detailed written report to the shore side department regarding the feasibility of purchasing the equipment for the program. Participate in trainings on a weekly and monthly basis. Train new staff on tours, guiding, and rescue procedures. Maintain expert operational and maintenance knowledge on other Island Shore Excursion guiding activities including but not limited to Wave Jets, Ziplining, Kayak, etc. Assist all other programs when required. Sell and upsell all tours, activities, and revenue generating products. Set up and close working areas as per schedule or instructed by Management. Always wear the uniform provided by the company and maintain Company grooming standards. Always wear Company approved footwear and personal protective equipment. General maintenance of EZ dock slips and dock pieces, dock anchors and jet ski/wave Jets daily cleaning procedures. Adhere to company confidentiality agreement regarding any confidential company information. All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s The Royal Way, SQM standards, USPH guidelines, environmental, and safety policies along with PADI standards. Financial Responsibilities: Awareness and support of monthly budget achievement Ability to control inventory Assist management with the purchasing equipment Knowledge and Skills: Minimum of PADI Open Water Dive Instructor Minimum of 50 student certifications First aid certification Guide and group supervision experience Proven ability to manage groups Ability to pass a lifeguard certification and swim test Must be able to work under pressure without losing concentration Advanced communication skills in English and ability to follow instructions Working knowledge of computers, internet, and the ability to navigate within a variety of software packages such as Excel, Word, and PowerPoint required Ability to manage others in an aquatic’ environment Advanced knowledge of customer and personalized service techniques including needs assessment, problem resolution, and achievement of quality service standards Ability to work within a team of international staff in a positive and productive manner Ability to maintain focus as well as being flexible and adaptable Encourage a positive, dynamic, and diverse guest services operation by navigating through a changing work environment Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the island operation Ability to work comfortably on heights and familiarity in utilizing climbing gear is desirable Previous lifeguarding experience desirable Boating experience is desirable or the ability to learn and develop boating skills Qualifications: Professional Association of Diving Instructor (PADI) Open Water Scuba Instructor Certification is required Minimum of 50 certifications required Proof and possession of PADI insurance from Vicencia and Buckley of the USA, with the additional insured listed as “Royal Caribbean Cruises Ltd. and Subsidiaries and Affiliates.” Liability coverage required is US$1,000,000 for bodily injury & property and US$2,000,000 for combined single limit and annual aggregate Registered with PADI America Be able to pass a lifeguard qualification and maintain company required qualifications and licenses Current first aid certification Previous sales experience with the ability to sell, up-sell and/or cross-sell products, and services Customer service experience Completion of high school or basic education equivalency required Minimum 2-years’ experience in a similar previous role Experience operating and performing maintenance on a variety of water and boating equipment Candidates must be able to pass a pre-employment drug test and background check Language Requirements: Ability to speak English clearly, distinctly, and cordially with guests Ability to demonstrate a good command of English to understand and enforce rules in a polite and effective manner Ability to read and write English in order to understand and interpret written procedures Ability to give and receive instructions in written and verbal forms Ability to effectively present information and respond to questions from guests, colleagues, and management Ability to speak a second language is advantageous Physical Requirements: Must be physically fit and able bodied to be trained as a lifeguard Full use and range of arms and legs as well as full visual, verbal, hearing abilities are required to receive and give instructions in the event of an emergency While performing the duties of this job, the employee is regularly required to: Stand, walk, use hands to touch, handle, and feel Reach with hands and arms Talk and hear Lift and/or move up to 50 pounds Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus Successfully complete company’s lifeguard training and earn a certification, complete the physical requirements of the Swim Test The completion of all the following physical requirements are necessary and need to be completed every month Failure to complete the test will result in reassignment or termination from the Private Destinations Physical test consists of the following events:  Non-Stop 300-meter swim, using front crawl, breaststroke, or side stroke (backstroke is not permitted) 2 min water tread without the use of hands Dive 3-4 meters to ocean floor retrieve a 10 lb. weight / weight belt Only 1 attempt is permitted All events are to be carried out consecutively (with no rest in-between) Goggles may be used Test may be subject to change due to industry and operational standards Work Environment: While performing duties of this job, the employee may be required to work outdoors in extreme humid and hot conditions, working on height (tower decks), and enter the water to perform rescues if needed. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

Assistant Island Shore Excursion Manager Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary: The Assistant Island Shore Excursions Manager should possess a dynamic outgoing demeanor with a passion for delivering industry leading service while demonstrating exemplary skills. The role establishes and drives a positive working environment and focuses on the Guest Experience while operating with optimum Safety in all activities with our guest and fellow colleagues in mind. The Assistant Island Shore Excursions Manager is responsible for assisting the Island Shore Excursions Manager in ensuring the smooth day-to-day operation of all sports & leisure activities (e.g. wave jet, kayak, scuba diving, balloon etc.), tours & excursions, rentals, VIP services, retail stores, and recreational facilities. The Assistant Island Shore Excursions Manager assists in overseeing the entire guest Cabana Product experience. Leading by example at the Front of House; this is a position that requires exemplary customer engagement. This includes, but is not limited to, health and safety, guest service, cleanliness, revenue generation, expense control, training, leading tours, first aid, CPR and the upkeep and maintenance of equipment.   Additionally, the Assistant Island Shore Excursions Manager must ensure compliance with all laws, health and safety procedures, manufacturer guidelines, and standards set forth by the PADI program, lifeguard program, Aerophile, SQM, and RCCL guidelines. They must also possess knowledge of equipment maintenance, and demonstrate the ability to react appropriately to adverse weather and water conditions. As a leader in the organization, he/she must lead and inspire all employees to work to their highest capabilities and ensure they continuously develop talent in the department. This includes providing feedback on manning levels to maintain a positive and safe work environment as well as monitoring training needs and facilitating training. The role also supports the Activities Guides, Dive instructors, and Cabana Attendants as and when required. This position reports directly to the Island Shore Excursions Manager. The vision is to ensure total guest experience achieved through delivering a flawless program at all levels ensuring the maximum safety of guests and employees while enhancing product delivery, generating revenue streams and ensuring optimum knowledge shared with all employees as it relates to Rescue, Safety, Maintenance, Risk, Guest Satisfaction and compliance. This position description in no way states or implies that these are the only duties to be performed by the Island employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. Essential Duties and Responsibilities: All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s Royal Way Experience, SQM standards, health and safety guidelines, environmental guidelines, PADI standards, lifeguard standards, and safety policies.  Each employee may be required to perform other functions. Each employee must conduct oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow shipboard and Island employees. The role performs the following essential duties and responsibilities: Assist the Island Shore Excursions Manager in all aspects of the operation. Support in the management of a total of 40+ employees. Monitor the application of safety standards in training, tour guiding, maintenance of equipment, etc. Propose changes of existing standards or implementation of new procedures when needed to improve safety efficiency. Perform, teach, and evaluate all tour operations on the Private Destination. Work with the Management Team in maintaining a safe operation for both employees and guests. Participate in regular meetings with the team and management to ensure good communication. Conduct daily and frequent site inspections to ensure that all departments and employees meet the highest possible standards of safety, courtesy, cleanliness, and efficiency. Create and deliver job specific trainings and competency testing in order to equip all employees with the skills, knowledge, and attitude to perform their jobs. Develop skills and knowledge of team, provide further training and feedback for those interested in career development. Clearly explain all expectations, roles, and responsibilities to employees. Develop, implement, and monitor schedules and rotation sheets for the operation. Work to maintain an efficient and cooperative atmosphere among employees. Role model and reinforce all company policies, as well as serve as a positive ambassador. Maintain a working knowledge of general and departmental safety procedures. Attend and conduct safety training programs, in-service education, and physical training as required. Maintain a complete knowledge of the operation including the operating procedures for all attractions and positions. Conduct daily, weekly, monthly, and annual inspections and safety checks of all operating areas. Lead, record, and document all inspections and trainings to ensure conformance to standards. Respond to any type of incident in a controlled and appropriate manner. Coordinating responses from individuals and any equipment required. Drive boats and respond to any water related incident. Assist in investigate any incident that occurs and ensure the incident investigation is completed in a timely manner in compliance with the investigation policy and procedures. Ensure all areas of concern are fixed before the area or equipment is placed in operation. Identify safety hazards, housekeeping issues, or maintenance requirements and report issues to the appropriate channels. Explain the difference between Gross and Net revenues and know how to Identify tours with higher profit margins. Train the team on what tours are higher profit margins and how to up sell and cross sell tours. Be able to explain when and if a tour should be cancelled due to weather and safety. Reschedule and redirect guests to alternative activities to retain revenue. Train Team to respond quickly, intelligently, and decisively to incidents and emergencies. Train Team to effectively communicate with guests during operational changes and evacuations. Train team on sales techniques and promotion of island activities. Regularly participate in emergency scenarios to maintain a “rescue ready” culture. Ensure Team recognizes unusual conditions and are always ready to initiate appropriate operational changes. Ensure all Team operates within PADI and RCCL guidelines along with internal procedures. Conduct opening and closing procedures of the Island including designated areas of the beach facilities to make show ready. Maintain cleanliness by straightening out furniture, organizing equipment, returning life jackets to stands, picking up garbage, etc. Maintain a general knowledge of the entire island operation. Understand the workings of the PADI website to assist with the tracking of instructor information and qualifications. Monitor and document compliance of employee insurance requirements. Project a positive public relations image to employees and guests at all times. Display a friendly, helpful, and cheerful attitude while communicating effectively with employees and guests. Fully engage a team environment and cultivate a culture where people want to do their best. Motivate, inspire, appraise, coach, guide and teach team members on all facets of the new Perfect Day Model which will include a comprehensive Cabana Program. Foster team unity and inspires commitment to the brand. Ensure all employees have current information and are equipped to respond to guest needs and anticipate their unstated ones. Turn problems into opportunities by actively listening to and quickly resolving guest complaints. Actively seek and assist guests and be available to answer questions. Implement initiatives, changes, and trainings aimed to continuously improve the guest experience. Enforce all rules and provide crowd control in a friendly and fair manner. Track guest comments. Highlight areas of concern and provide effective solutions. Prepare and compile financial and operational reports for the Management Team. Apply expertise in order to ensure performance stays within the bounds of the designated budget and with regulations and where possible, best corporate/industry practice. Provide input on revenue generating opportunities and proactively makes recommendations for cost savings. Monitor inventory to ensure quality and timely delivery of products. Receive, issue, and take inventory of supplies and equipment. Report shortages to the appropriate channels. Accepts ownership for achieving results in all areas of accountability including NPS, ratings, revenue, and expenses, Workplace Safety and Employee Satisfaction. Qualifications: Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, PowerPoint, E1, Medallia, Amos, ASR and crunch time required. Demonstrated aptitude for the financial aspects of managing departmental budgets. Knowledge of principles and processes for providing customer and personalized service including needs assessment, problem resolution and achievement of quality service standards. Previous exposure to international environments strongly preferred. Previous experience in water sport/amusement parks/tours safety planning and procedures. Demonstrated leadership capabilities. Knowledge of PADI standards would be an advantage. Ability to confidently drive and maneuver boat. Or be required to learn and develop the skills to become a confident boat operator. Bachelor’s degree (B.A.) from four-year College or university, or two years related experience and/or training; or equivalent combination of education and experience. Prior experience supervising and instructing Aquatics programs and or land based tour operations is advantageous. Ability or capacity to be trained to assume the role of Island Shore Excursions Manager in their absence. Basic Public Health knowledge required. Language Requirements: Have a good command of English to understand and enforce rules in a polite and effective manner. All employees must be able to communicate in the English language in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers. Additional languages would be advantageous. Physical Demands: Must be physically fit and able bodied to be trained as a lifeguard Instructor. Demonstrate the ability to swim a minimum of a 300 meter swim, 2 minutes water tread without use of hands and be able to dive 3-4 meters to ocean floor picking up a 10 LB weight. Must be able to stand in the sun and endure external elements during work assignment. While performing the duties of this job, the employee is regularly required to stand, walk, use hands to touch, handle, or feel, reach with hands and arms, talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. All island employees must be physically able to participate in emergency lifesaving procedures and drills. Full use and range of arms and legs as well as full visual, verbal, hearing abilities are required to receive and give instructions in the event of an emergency, including the lowering of lifeboats. Ability to lift and/or move up to 50 pounds. Work Environment: While performing duties of this job, the employee is required to walk outdoors in extreme humid and hot conditions for extended periods of time. This is a position where duties are exercised outdoors and walking in sand and uneven surfaces will be required. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

Aquatics & Recreation Manager Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.  Position Summary: Supports the Site General Manager in all water park operational aspects of the Private Destination to ensure company, divisional and site performance objectives are met or exceeded. Oversees the daily operation and monitors standards; Safety of guests and employees, staff training, superior guest satisfaction, budget for inventory, revenue generation amongst others Essential Duties and Responsibilities: Oversees and manages the Water Park facility. Work closely with all departments in establishing on-going operations procedures and programs for the park. Interview and select staff following proper procedures. Work with the Management Team in maintaining the parks safe operation for both employees and guests. Participate in regular meetings with the various department heads to ensure good communications within the park. Conduct daily and frequent site inspections to ensure that all departments meet the highest possible standards of safety, courtesy, cleanliness, and efficiency. Oversee the aquatics department as it relates to all water features and access to water to ensure proper training and continued training. Follow processes associated with maintenance of the physical plant to ensure safe operations and minimal downtime and good appearance at the lowest possible cost. Monitor application of standards in training, activities, maintenance of equipment and all aspects of the facility. Respond quickly, intelligently, decisively and in accordance with established emergency action plan. Implementation of new standards when needed to improve safety and efficiency. Schedule training sessions to all staff members i.e. rescue, safety, operation of equipment, sales, maintenance, customer service, and in any other applicable area, develops and implements additional modules as needed. Monitors safety of guests and employees; log and analyze incidents. Monitors working condition and availability of equipment. Acknowledge potential revenue generating sources, and propose improvements to achieve targets and maximize revenue. Monitors guest comments in order to identify issues and opportunities for improvement, proposes and implements solutions to ensure high level of product quality and guest satisfaction. Oversees hiring and scheduling process of Water park staff members. Monitoring certifications and that necessary training qualification met. Responds to any emergency situation and follows the company rescue procedures. Monitors budget spending, inventory. Participates in planning, development and implementation of projects together with PD management.   Financial Responsibilities Detect potential revenue generation sources. Monitor inventory and yearly budget. Qualifications: Associates Degree or equivalent or Minimum of 5-year experience in a Senior Supervisor and Management position in Amusement/Water Park, resort, sales, hospitality, customer service or similar field. Working knowledge of computers, internet access, and the ability to navigate within a variety of software packages such as Excel, Word, and PowerPoint required. Demonstrated aptitude for the financial aspects of managing departmental budgets. Demonstrated aptitude for the management of headcount within assigned area, as it relates to and supports the aquatic facility needs of the vessel. Knowledge of principles and processes for providing customer and personalized service including needs assessment, problem resolution and achievement of quality service standards. Knowledge of policies and practices involved in performance management. Ability to manage international staff in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary process through coaching and counseling to improve performance. Completion of high school or basic education equivalency required. 2 years’ proven experience as a Leader of a team. Must be physically fit and able bodied to be trained as a lifeguard through SGE. Demonstrate the ability to swim a minimum of a 500 meter swim, 3-5 minutes water tread without use of hands and be able to dive 3-4 meters to ocean floor if needed. Language Requirements:  Have a good command of English to understand and enforce rules in a polite and effective manner. All employees must be able to communicate in the English language in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers. Knowledge and Skills: Effective verbal and written communications skills. Proven dynamic Leadership and Training skills. Computer literacy in word processing, spreadsheets, purchasing and maintenance systems, accounts payable, email, and Internet. Knowledge of the principles and processes involved in business and organizational planning. This includes strategic planning, resource allocation, manpower modeling, leadership techniques and production methods. Knowledge of policies and practices involved in the human resources function. Ability to supervise an international staff in a positive and productive manner by motivating, developing and managing employees as they work. Prepares annual business strategy plan based on guidelines and division specific KPIs and follows through. Provides in-depth reports and justification, action or corrective plan of performance results on monthly basis. Ability to train and educate a team of International staff at all levels with the Department from Service training to all regulatory education and training. Ensure safe operation of all water park location areas with a special focus on safety, sanitation and hygiene, injury prevention and guest satisfaction. Implements, executes, manages and follows up on all corporate programs and initiatives, such as, but not limited to SQM policies and procedures, new product implementations, corporate initiatives and programs, etc.   Leadership Effectiveness: Accepts ownership for achieving results in all areas of accountability including; Guest ratings, revenue, expenses, Public Health, Injury Prevention and Crew Satisfaction. Inspires team through encouragement and recognition of outstanding performance. Resolves conflict with fact-based communication. Fosters team unity and inspires commitment. Collaborates well and works up, down and across the organization. Creates a climate of trust and mutual respect. Ensures the team is well trained capable of consistently delivering against the standards. Guest facing communication is professional, on brand and visually appealing. Is a role model for others and serves as a positive ambassador. Mentors, develops, and provides on-the-job training to direct reports to strengthen their current performance and preparation for future advancement.  Monitors and administers their performance using individual division KPIs on a monthly basis. Provides candid performance feedback and takes appropriate action to improve performance. Accurately identifies talent and follows the company’s promotions process. Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, or related programs. Physical Demands: All island employees must be physically able to participate in emergency lifesaving procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency. Must be able to pass a monthly scheduled physical test. Must be able to stand in the sun and endure external elements during work assignment. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Ability to lift and/or move up to 50 pounds. Work Environment: Office (inside)  Outdoors may be required to walk in extreme humid and hot conditions. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

Senior Lifeguard Perfect opportunities begin with Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.  Position Summary: Monitoring and operating designated aquatic recreation spaces including, opening and closing while ensuring safety around the pool and beach areas. Set up and verify that supplies and equipment are available during operating hours, replenish and maintain as needed. Interact with Guests and provide any directions/Guest service assistance. Assist with other departments as directed by Leadership based on skills and performance. This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards. Essential Duties and Responsibilities: All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s Royal Way Experience, SQM standards, USPH guidelines, environmental, and safety policies. Each Island employee may be required to perform other functions in various venues and throughout the Island In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow employees. Specific Duties: Perform rescue of guests in danger of drowning and be alert to accidents. Administer first aid, CPR, Oxygen and AED as needed. Monitor activities around aquatic and beach recreational facilities to prevent or preempt injuries and provide assistance to guests as and when required, while ensuring the well-being of guests within the area. Report and follow up with any accidents, injuries or incidents around the aquatic recreational and/or beach activities. Ensure the pool and beach areas are tidy, answer questions, enforce policies, rules and regulations in a polite yet confident manner. Ensure guest interactions are kept to a minimum while on watch to avoid distraction, at the same time providing a positive guest experience. Monitor and operate designated aquatic recreational spaces including, but not limited to; opening and closing procedures, monitoring pool locations, water attractions and general activities around the pool and beach areas. Work outdoors guarding aquatic recreational areas, which involves standing in the sun exposed to external elements throughout the day. Be fully lifeguard qualified and certified, and maintain company required qualifications and licenses. Participate in regular training, including but not limited to; Lifeguard training, CPR/First Aid, AED, recurring in-service training, re-certification, and any other as deemed appropriate from management. Set up and verify that supplies and equipment are available during operating hours and maintain as needed. Interact with Guests and provide any directions/Guest service assistance. Monitor communication with Lead Lifeguard and/or Lifeguard Management or other areas. Communicate with the Lifeguard Management and Island Management by radio in emergency situations or as deemed necessary. Assist with other duties as outlined by Leadership.   Any other reasonable request by Leadership including development and training classes. Attend emergency duties / drills as assigned in the ships Emergency Management Safety Plan. Perform other related duties as required. This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by management. Qualifications: Knowledge of principles and processes for providing customer and personalized service including needs assessment, problem resolution and achievement of quality service standards. Completion of high school or basic education equivalency required. Language Requirements: Have a good command of English to understand and enforce rules in a polite and effective manner All shipboard employees must be able to communicate in the English language in order to understand and interpret procedures, including emergency instructions. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers, specifically in the event of an emergency. Physical Demands: Must be physically fit and able bodied to be trained as a lifeguard. Demonstrate the ability to swim a minimum of a 500 meter swim, 3-5 minutes water tread without use of hands and be able to dive 3-4 meters to ocean floor if needed. Must be able to stand in the sun and endure external elements during work assignment. While performing the duties of this job, the shipboard employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. All employees must be physically able to participate in emergency lifesaving procedures and drills. Full use and range of arms and legs as well as full visual, verbal, hearing abilities are required to receive and give instructions in the event of an emergency. Ability to lift and/or move up to 50 pounds. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! RCL is an Equal Employment Opportunity employer.  

Aquatics Guide Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary: The Aquatics Guide should possess a dynamic outgoing demeanor with a passion for delivering industry leading service while demonstrating exemplary skills. This role establishes and drives a positive working environment and focuses on the Guest Experience while operating with optimum Safety in all activities with of our guest and fellow colleagues in mind. Guiding activities such as Zip line, Kayak, Jet Ski and other activities as required by the Destination Experience Manager. Leading by example at the Front of House this is a position that requires exemplary customer engagement. Must be able to responds to any type of emergency. Performs lifesaving procedures and CPR. This position description in no way states or implies that these are the only duties to be performed by the Island employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards. Essential Duties and Responsibilities: Guide zip line tours in a safe and responsible way; communicate with the direct supervisor if any structural and operational issues arise. Be able to conduct tours on a timely manner, working as a team with other zip line staff. General maintenance of the zip line equipment i.e. harnesses, safety straps, carabineers, trolleys, lanyards, ropes, breaking system, pulleys etc. Write reports and fill maintenance logs on a daily, weekly and monthly basis. In addition maintain, inventory and safety check all guiding equipment related to the Jet Ski, Zip line and Kayak Equipment. Be aware of available rescue equipment, how to use it and ask for training if needed. Keep a clear communication while using the radio channel provided for the operation, using it in a professional manner. General maintenance of EZ dock slips and dock pieces, dock anchors and wave runners daily cleaning procedures. Participate in trainings on a weekly and monthly basis, held by the Management Team or ADEM Acknowledge distress signals and responds actively to any emergency situation and/or assist if needed, following company procedures. Oversee rescue gear is up to standards (visually and operational) Be able to give basic maintenance to the equipment and report malfunctioning piece. Train new staff on tour and guiding rescue procedures. Lead jet Ski and Kayak Tours. Duties will include sale of all tours and activity and revenue generating products. Be polite and courteous towards guests and fellow colleagues. Excellent customer service. In case of an emergency follow the proper rescue procedures. Set up and close down working areas as per schedule or instructed by DM. Always wear the uniform provided by the company. Always wear proper footwear. Adheres to company confidentiality agreement with regard to any confidential company information Financial Responsibilities Awareness of the monthly budget, to be able to control the equipment inventory and assist the DM in regards to the purchasing plan. Knowledge and Skills: Lifeguard Certified and experience. Must be comfortable working on heights, utilizing climbing gear. Must be able to work under pressure without losing concentration. Proper communication skills in English. Ability to apply common sense understanding to carry out oral instructions Qualifications: Working knowledge of computers, internet access, and the ability to navigate within a variety of software packages such as Excel, Word, and PowerPoint required Demonstrated aptitude for the management of headcount within assigned area, as it relates to and supports the aquatic facility Knowledge of principles and processes for providing customer and personalized service including needs assessment, problem resolution and achievement of quality service standards. Ability to work within a team of international staff in a positive and productive manner Completion of high school or basic education equivalency required. 1 years’ experience in a similar previous role. Lifeguard Certified Must be comfortable working on heights, utilizing climbing gear. Must be able to work under pressure without losing concentration. Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the island operation. Flexibility to be engaged yet focused, direct and encourage a positive, dynamic, diverse guest services operation by navigating through a changing work environment Language Requirements: Have a good command of English to understand and enforce rules in a polite and effective manner. All employees must be able to communicate in the English language in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers. Physical Demands: Must be physically fit and able bodied to be trained as a lifeguard. Successfully complete company’s lifeguard training and earn a certification, complete the physical requirements of the Swim Test Demonstrate the ability to swim a minimum of a 500 meter swim, 3-5 minutes water tread without use of hands and be able to dive 3-4 meters to ocean floor if needed Must be able to stand in the sun and endure external elements during work assignment. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Full use and range of arms and legs as well as full visual, verbal, hearing abilities are required to receive and give instructions in the event of an emergency, Ability to lift and/or move up to 50 pounds. Work Environment: While performing duties of this job, the employee may be required to walk outdoors in extreme humid and hot conditions, working on height (tower decks), and enter the water to perform rescues if needed. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! RCL is an Equal Employment Opportunity employer.