15 Hotel jobs

Job Title:          Race & Sports Book Ticket Writer Reports to:       Race & Sports Book Supervisor Baha Mar Casino’s Race & Sports Book Ticket Writer will be responsible for accurately writing and paying valid Race & Sports tickets along with operating wagering terminals. The Baha Mar culture begins with PASSION. We have a passion for “BETTER THAN BEST” that leaves a lasting impression on our guests, and creates a timeless resort experience that is glamorous, fun and exceptional. Here is how you can “own the wow!” Care deeply Have a generous spirit Thrive as part of a team Pay exacting attention to details Create emotional connections with our guests Be strongly committed to Baha Mar’s success What you will also have already accomplished: Minimum of 6 months cash handling experience Previous experience working in a similar resort setting (preferred) Intermediate math and money management skills Knowledge of sporting events teams and terms (preferred) Applicants must be at least 18 years of age Able to work flexible shifts including weekends and holidays Description of Responsibilities: Baha Mar Casino’s Race & Sports Book Ticket Writer will be responsible for accurately writing and paying valid Race & Sports tickets along with operating wagering terminals. Responsibilities will include, but are not limited to: Input betting information into the Race & Sports book system Perform cash transactions with customers at the betting windows Accurately manage cash and maintain the bank Verify winning tickets Handles guest questions and inquiries Explains wagering information when required Greet customers (by name if known) Meet the attendance guidelines of the job and adhere to all regulatory departmental and company policies Perform other duties as assigned

Job Title:           Security Officer/ EMT Reports to:       Security Supervisor Baha Mar’s Security Officer will work with the Security Supervisor to provide safety and protection of assets including team members and guests. This role also involves protecting the reputation of Baha Mar and taking steps to limit exposure to risks while minimizing liabilities. The Security Officer will anticipate potential areas of concern and take a proactive approach to prevent business interruptions and protect the various business licenses in efforts of maintaining the peace and overall security of the property while providing exceptional guest service and responses to emergency situations. The Baha Mar culture begins with PASSION. We have a passion for “BETTER THAN BEST” that leaves a lasting impression on our guests, and creates a timeless resort experience that is glamorous, fun and exceptional. Here is how you can “own the wow!” Care deeply Have a generous spirit Thrive as part of a team Pay exacting attention to details Create emotional connections with our guests Be strongly committed to Baha Mar’s success What you will also have already accomplished: High School Diploma or equivalent required Prior experience in Law Enforcement or Security Experience Communicate effectively in a positive upbeat fashion Excellent verbal and written skills Must possess a driver’s license Specific job requirements: Successfully complete an EMT program. Successfully pass the National Registry EMT exam. American Heart Association BLS Certification.

Job Title:          Front Office Training Manager Reports to:       Director of Rooms Grand Hyatt at Baha Mar’s Front Office Training Manager will work together with the Director of Rooms in adhering to Baha Mar and Grand Hyatt’s standards, policies and procedures. They will participate in daily meetings, comply with the hotel’s health standards and perform related and special duties whilst training staff members. The Baha Mar culture begins with PASSION. We have a passion for “BETTER THAN BEST” that leaves a lasting impression on our guests, and creates a timeless resort experience that is glamorous, fun and exceptional. Here is how you can “own the wow!” Care deeply Have a generous spirit Thrive as part of a team Pay exacting attention to details Create emotional connections with our guests Be strongly committed to Baha Mar’s success What you will also have already accomplished: Six years or more of progressive hotel Rooms management experience (typically with Hyatt) Demonstrates a very high level of knowledge on all systems, computer programs and procedures Communicates effectively with people of diverse socioeconomic, cultural, disability and ethnic backgrounds Service oriented style with professional presentation skills Hotel/Hospitality degree an asset Must possess the following strengths: highly analytical, entrepreneurial spirit, motivational leader, effective communicator, precise attention to detail, effective in providing exceptional customer service and ability to improve the bottom line Working knowledge of all office related equipment, such as printers, scanners and technology associated with the Rooms Division Operation Proficient in all MS Office programs Must have excellent written, organizational, interpersonal and administrative skills College  Degree in Hospitality/Tourism or related field preferred 3 years + of management experience in Front Desk or Resort Operations Description of Responsibilities Grand Hyatt at Baha Mar’s Front Office Training Manager will work together with the Director of Rooms in adhering to Baha Mar and Grand Hyatt’s standards, policies and procedures. They will participate in daily meetings, comply with the hotel’s health standards and perform related and special duties whilst training staff members. Responsibilities will include, but are not limited to: Sets up robust training guidelines for all associated positions in the Front Office Department. Develops and trains all staff members according to the Grand Hyatt Standards, policies and procedures. Develops and trains all staff members according to the Grand Hyatt Systems, namely Micros Opera, RESERVE, Colleague Advantage System, Safelok, & Tidel. Coach and counsel employees to reflect Hyatt Service Standards and Procedures. Maintain communication with the Assistant Director of Rooms on Associate Training Progress, providing detailed assessments on all newly hired associates. Create expectations, lead people, manage process, and hold associates accountable for the agreed upon activities and time tables. Ensure associates is trained on and complies with all Hyatt’s Annual Compliance Trainings. Where possible, Assists in Guest Recovery or follow up of any Front Office Related Guest Issues. Where possible, represent Front Office Management Team in Daily Briefing Meetings and Client Conference Meetings. To understand and strictly adhere to the Rules and Regulations established in the Staffs Handbook and the Hotel’s policy on Fire, Hygiene, Health and Safety. To report for duty punctually wearing the correct uniform and name tag at all times. To maintain a high standard of personal appearance and hygiene at all times. To maintain a good rapport and working relationship with staff in the Place of Work and all other departments. To attend and contribute to all staff meetings Departmental and Hotel training's scheduled and other related activities. To fully support the Departmental Trainers function in the Department assigned. To assist in the undertaking of any reasonable tasks and secondary duties of assigned Department Heads. To project at all times a positive and motivated attitude and exercise self-control. To have a complete understanding of the Audit Section in the Operations Manual and Policies and Procedures. To provide a courteous and professional service at all times. To attend all meetings as required by Rooms Managers.  

Job Title:          Assistant Director of Uniform Room Services Reports to:       Director of Uniform Room Services Baha Mar’s Assistant Director of Uniform Room Services is responsible for the overall operation of the Uniform Room, which caters to all uniformed associates throughout the Baha Mar campus. Establishing policies, processes & efficiencies for the department at all associate levels, evaluating associate productivity and placing measurable goals and audits are all aspects of the Assistant Director’s role.   The Baha Mar culture begins with PASSION. We have a passion for “BETTER THAN BEST” that leaves a lasting impression on our guests, and creates a timeless resort experience that is glamorous, fun and exceptional. Here is how you can “own the wow!” Care deeply Have a generous spirit Thrive as part of a team Pay exacting attention to details Create emotional connections with our guests Be strongly committed to Baha Mar’s success What you will also have already accomplished: 4-5 years+ of management experience Must have a minimum of a Bachelor’s degree in a related field Must have hospitality or casino related experience Previous uniform room experience managing an employer size of 5,000+ associates Strong attention to detail Ability to think strategically with critical thinking skills and able to multitask Strong knowledge and understanding of garment care and commercial laundry operations in servicing uniforms Description of Responsibilities: Baha Mar’s Assistant Director of Uniform Room Services reports to the Director of Uniform Room Services and has oversight of the Uniform Room operation including but not limited to the assignment, alterations and distribution of garments to all uniformed associates. Assistant Director of Uniform Room Services additionally handles uniform purchasing for Resort Services Departments in coordination with Directors in each discipline. Ensures laundry partnership is managed and directed. Handles any opportunities of cleaning associate garments. Creates an excellent working environment for the immediate department and supports the development of uniform room associates in their career development.   Manage daily activities of Uniform Room operations Assign work, establish performance and develop realistic goals for team members Ensure all Uniform Room staff adhere to health and safety policies and procedures Provide hands on guidance of Uniform Room staff while acting as role model to the team, guiding all aspects of the business Trains all Uniform Room Customer Service Representatives, Seamstresses, and Supervisors in all aspects of the positions’ job tasks Supervise the issuing, alteration and repair of associate uniforms, ensuring a positive associate experience and welcome to the Baha Mar family Manage and guide customer service aspects of the Uniform Room, ensuring a positive and supportive experience Maintains up to date and accurate files and records on all aspects of the operation, including but not limited to attendance, reviews, achievements etc. Adhere to established Uniform Room processes and services while balancing pragmatic approach ensuring consistency, efficiency and standard of excellence Adhere to established labor standards within each discipline as Uniform Room continues into second year and phase of operation Ensure cleanliness and organization within Conveyor Room, Storage Environment and Seamstress / Fitting areas Implement employee satisfaction and cost saving initiatives Ensure effective control, requirements and repair of all uniforms Manage turnover of garments that should be retired from use and work with campus brands on ensuring their orders reflect replenishment when needed Establish a proactive approach to identify and correct quality assurance concerns Monitor maintenance of all equipment and supplies, ensuring tracking of preventative maintenance provided by Shared Service Facilities Investigate and resolve any employee complaints in a timely manner Stay current on trends in uniform/laundry industry Facilitate weekly meeting with Brady Valet Manager and General Manager to review cleaning opportunities and provide constructive feedback for improvements Schedule uniform fittings for new hires, transfers and return of uniforms upon separation, as per direction received from Shared Services Human Resources Maintains accurate uniform inventory information and completes full inventory of varied garments on periodic basis, establishes par levels, and accounts for loss or damage Track all discarded garments on monthly / quarterly basis Investigate all opportunities and audit departments where managers inquire on par assignments: ensure managers are provided thorough information needed to manager their teams effectively Resolve any guest complaints in a timely and professional manner Uphold the highest standards of courtesy and conduct exceeding expectations Accurately prepare purchase orders within BirchStreet for shared garments and Shared Services, managing when POs are received for deposit and payment Receive shipments in coordination with Dock Master, audit invoices upon receipt Provide guidance to brand managers and directors on review of monthly / quarterly orders Provide monthly garment inventory to the 3 brands, allowing each brand to order necessary uniforms Ensure storage room / facility is maintained to same standard as Uniform Room Establish audit processes of receiving, shipping and scanning, ensuring all attic stock inventory is quickly processed

Job Title:          Housekeeping Manager Reports to:       Director of Housekeeping Rosewood Baha Mar’s Housekeeping Manager will work together with the Director of Housekeeping to develop a pleasant and cohesive housekeeping team and create an excellent guest experience that adheres to Rosewood’s overall standard operating procedures. The Baha Mar culture begins with PASSION. We have a passion for “BETTER THAN BEST” that leaves a lasting impression on our guests, and creates a timeless resort experience that is glamorous, fun and exceptional. Here is how you can “own the wow!” Care deeply Have a generous spirit Thrive as part of a team Pay exacting attention to details Create emotional connections with our guests Be strongly committed to Baha Mar’s success   What you will also have already accomplished: High School diploma required, College Degree in Business, Hospitality or related field preferred Minimum of 2 year’s management/supervisory experience in Housekeeping in a luxury or ultra-luxury hotel environment Physical Requirements Must be able to exert physical effort in transporting 40 lbs, endure various physical movements throughout the work areas, reach up and down and remain stationary at times throughout work periods. Description of Responsibilities Rosewood Baha Mar’s Housekeeping Manager will work together with the Director of Housekeeping to develop a pleasant and cohesive housekeeping team and create an excellent guest experience that adheres to Rosewood’s overall standard operating procedures. Responsibilities will include, but are not limited to: Ensure optimum delivery of Rosewood’s housekeeping processes and services Ensure that all final room preparations meet Rosewood’s passion for leaving a lasting impression on guests Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. Ensure that standards are maintained at a superior level on a daily basis. Complete morning and evening reports and assist with assignment of room attendants and house persons.  Also responsible for key control. Assist in all physical inventory of linens and supplies. Facilitate improved housekeeping processes in terms of efficiency, labor and final room preparation  to maximize room availability Implement guest satisfaction and cost saving and revenue initiatives to improve business Assign work and establish performance and development goals for housekeeping team members Manage the daily activities of housekeeping operations including appropriate cleaning of rooms and all guest and employee areas Maintain housekeeping department supplies, equipment and make arrangements for repair or replacement Hire, develop and discipline an excellent team of housekeeping professionals that are focused on upholding the highest standards of cleanliness and conduct Guarantee that all housekeeping staff adhere to health and safety policies and procedures ensuring the highest level of cleanliness Establish a proactive approach to identify and correct quality assurance concerns Monitor daily assignments and oversee maintenance of all cleaning equipment and supplies  Investigate and resolve any guest complaints in a timely manner Communicate with management to continually strive to improve performance Stay current on trends in housekeeping industry Perform other duties as assigned

Job Title:          In Room Dining Manager Reports to:       Director of Food & Beverage Rosewood Baha Mar’s In Room Dining Manager will work together with the Director of Food & Beverage to supervise and coordinate the work of the In Room Dining Service staff and manage all special events taking place in the guest rooms. The Baha Mar culture begins with PASSION. We have a passion for “BETTER THAN BEST” that leaves a lasting impression on our guests, and creates a timeless resort experience that is glamorous, fun and sexy. Here is how you can “own the wow!” Care deeply Have a generous spirit Thrive as part of a team Pay exacting attention to details Create emotional connections with our guests Be strongly committed to Baha Mar’s success What you will also have already accomplished: College Degree in Culinary Arts 3 years+ of management experience in Food and Beverage Description of Responsibilities Rosewood Baha Mar’s In Room Dining Manager will work together with the Director of Food & Beverage to supervise and coordinate the work of the In Room Dining Service staff and manage all special events taking place in the guest rooms. Responsibilities will include, but are not limited to: Ensure optimum delivery of in-room dining strategies, balancing a pragmatic approach with the need to consistently perform to a standard of excellence Provide dynamic services to ensure guests are “wowed” by Rosewood at Baha Mar’s hospitality Develop and implement in room dining strategies aligned with the company’s overall mission, vision values and strategies to achieve revenue and profit goal Monitor guests’ in room dining needs on a continual basis, ensuring all requests are delivered accurately and in timely manner Oversee maintenance and sanitation of food areas, including inventory and purchasing, in strict compliance with health code ordinances Coordinate the selection, purchasing, storage, inventory, maintenance and usage of all food and beverage supplies and equipment Recommend new techniques of service for maximum guest satisfaction at minimum operating costs Manage staffing levels to minimize labor cost while maximizing excellent guest service Investigate and resolve any F&B guest complaints in a timely manner Lead in room dining team to maintain the highest levels of guest service Oversee recruitment, employment, coaching and disciplinary action of the in room dining team Review products and services and analyze variances while taking corrective actions Monitor budgets and payroll records and review financial transactions to ensure expenditures are authorized and budgeted Review menus, evaluate popularity of options and suggest new menus based on tracking Ensure seamless flow of information between In room Dining and other food and beverage teams Total compliance with Rosewood Baha Mar’s standards of operation Stay current on hospitality best practices and industry trends Perform other duties as assigned    

Job Title:          Onboarding Manager Reports to:       Assistant Director of Onboarding Baha Mar’s Onboarding Manager will work together with the Assistant Director of Onboarding and is responsible for coordinating the entire onboarding process including distributing paperwork to new hires and serving as the main point of contact for Recruiters and New team members during onboarding. The Baha Mar culture begins with PASSION. We have a passion for “BETTER THAN BEST” that leaves a lasting impression on our guests, and creates a timeless resort experience that is glamorous, fun and exceptional. Here is how you can “own the wow!” Care deeply Have a generous spirit Thrive as part of a team Pay exacting attention to details Create emotional connections with our guests Be strongly committed to Baha Mar’s success What you will also have already accomplished: College Degree in Business, Hospitality, or related field required 5 years+ of management experience in Human Resources, or related field Strong organizational and time management skills Strong working knowledge of and experience with local and national human resources practices including the Labor Law and local regulations Experience and knowledge of HRIS systems Description of Responsibilities Baha Mar’s Onboarding Manager will be responsible for coordinating the entire onboarding process including distributing paperwork to new hires and serving as the main point of contact for Recruiters and New team members during onboarding.  Responsibilities will include, but are not limited to: Oversee and ensure proper onboarding procedures are followed by Onboarding Coordinator Liaise with Recruitment Manager for listing of candidates to be on-boarded Hire the New Hires and input internal transfers/promotions using the HRIS system Forward completed PAFs to Payroll Audit New Hire files Ensure all tracking methods are current and maintained correctly through auditing Ensure the ID/name badge process is maintained properly Maintain metrics by managing the security and onboarding tracking prepared by the Onboarding Coordinator Review itineraries prepared by Onboarding Coordinator to ensure all required meetings for new hires are scheduled Liaise with Compensation & Benefits Manager to ensure proper procedures are followed when turning files over Manage the process of expediting security/background checks for approved candidates for employment clearance Audit the tracking for the Onboarding, Security, Labor, Referral and ID processes Prepare, submit and issue NIB New Registration applications/cards (where applicable) Audit New Hire files Maintain knowledge of employee benefits (pension, insurance, etcetera) in order to relay the information to all New Hires Assist with conducting one-on-one, group, and panel interviews when necessary Perform other duties as assigned

Job Title:  Event Planning Manager Reports to:  Director of Event Operations   Grand Hyatt at Baha Mar’s Event Planning Manager will act as the liaison between Meeting Planners and the hotel staff. Responsibilities include: administering the Sales agreement, detailing all Food, Beverage and A/V needs, managing room blocks and pick up, billing instructions and final review. Event Planning Managers also are the on-site contacts and are responsible for the smooth execution of all events. The Baha Mar culture begins with PASSION. We have a passion for “BETTER THAN BEST” that leaves a lasting impression on our guests, and creates a timeless resort experience that is glamorous, fun and exceptional. Here is how you can “own the wow!” Care deeply Have a generous spirit Thrive as part of a team Pay exacting attention to details Create emotional connections with our guests Be strongly committed to Baha Mar’s success What you will also have already accomplished: A true desire to satisfy the needs of others in a fast paced environment. Refined verbal and written communication skills A minimum of 1-3 years of hotel event sales/event planning or comparable experience preferred Prefer two years hotel experience or completed Event Management trainee program Preferd candidate has completed PSS or equivalent training Description of Responsibilities Grand Hyatt at Baha Mar’s Event Planning Manager will be responsible for servicing Sale bookings.This position acts as the liaison between Meeting Planners and the hotel staff. Responsibilities include: administering the Sales agreement, detailing all Food, Beverage and A/V needs, managing room blocks and pick up, billing instructions and final review. Event Planning Managers also are the on-site contacts and are responsible for the smooth execution of all events. : Ensure optimum delivery of Event Services, balancing a pragmatic approach with the need to consistently deliver services to a standard of excellence Provide dynamic services to ensure guests are “wowed” by Grand Hyatt at Baha Mar’s hospitality Develop and implement event planning strategies aligned with the company’s overall mission, vision and values Maximize productivity by using forecasting techniques to service Sale Bookings Provide leadership and direction to the events team, ensuring that all banquet/conference events are properly executed Work collaboratively with the Food and Beverage Director, Supervisors, Meeting Planners and Rooms Division to properly execute any Event on site Inspect the function set up prior to the event to ensure specifications have been executed Manage staffing levels to minimize labor cost while maximizing excellent guest service Lead staff to maintain the highest levels of guest service Review products and services and analyze variances while taking corrective actions Monitor and follow-up on employee training to ensure Baha Mar standards of service are understood Uphold the highest standards of courtesy and conduct exceeding expectations Proactively support all Events Planning tactics always adhering to company policies Total compliance with Grand Hyatt at Baha Mar’s standards of operation Stay current on industry trends and health ordinances Perform other duties as assigned

Job Title:  Guest Relations Supervisor Reports to:  Spa General Manager ESPA at Baha Mar’s Guest Relations Supervisor will work together with the Spa General Manager to drive the revenue of all business centres in the spa through effective scheduling, yield management and sales as well as five star customer service.  As an Ambassador for the spa this individual will ensure outstanding five star guest relations, driving and delivering ESPA and Baha Mar brand standards. He or she will also provide support to the Spa General Manager as a Duty Supervisor and oversee the Spa Guest Relations Team.   The Baha Mar culture begins with PASSION. We have a passion for “BETTER THAN BEST” that leaves a lasting impression on our guests, and creates a timeless resort experience that is glamorous, fun and exceptional. Here is how you can “own the wow!” Care deeply Have a generous spirit Thrive as part of a team Pay exacting attention to details Create emotional connections with our guests Be strongly committed to Baha Mar’s success   What you will also have already accomplished: Previous operational experience within a 5 star spa environment   Description of Responsibilities ESPA at Baha Mar’s Guest Relations Supervisor will be responsible for driving the revenue of all business centres in the spa through effective scheduling, yield management and sales as well as five star customer service.  As an Ambassador for the spa this individual will ensure outstanding five star guest relations, driving and delivering ESPA and Baha Mar brand standards. He or she will also provide support to the Spa General Manager as a Duty Supervisor and oversee the Spa Guest Relations Team. Responsibilities will include, but are not limited to: SALES & REVENUE MANAGEMENT Drive revenue of treatments and spa programs through ensuring effective scheduling, yield management, upselling, and engaging the guest through thorough treatment and program descriptions. Strive to exceed personal and team sales targets and objectives as set by the Spa General Manager. Run daily Spa Soft reports and input statistics into ESPA KPI documentto produce daily and monthly statistical reports and KPIs, reviewing with the Spa General Manager and ESPA to identify business and revenue opportunities. Play an active role in creating new initiatives in retail/booking incentives and cross selling promotions. Assist the Treatment Manager/Lead where required in calculating team incentives on a monthly basis, submitting to the Spa General Manager for approval. Manage tracking; monitoring; and developing ESPA Retail activity within the team (Mindful Selling). Ensure turn away business and repeat guests are accurately tracked by the Spa Guest Relations team through the Spa Software. Drive up selling of spa promotions whilst ensuring uptake is recorded. Liaise with other Baha Mar departments to maximize revenue opportunities (Casino, Sales and Marketing, etc.). Ensure correct billing procedures and reconciliation of funds on reception at the close of each shift and at the end of the day’s work. Maintain an effective retail stock control system including monthly inventory and placing orders to par level.Monitor shrinkage activity as part of this process. Adjust par levels and retail sales focus according to business needs and consumer demand. Ensure all retail areas, shelves and products are clean, tidy, and visual merchandising and displays are set to standard. GUEST RELATIONS Be a constant presence at the spa reception taking regular walk rounds of all spa areas, ensuring interaction with guests and members. Lead by example by providing a warm welcome to clientele whilst striving to provide outstanding service. Conduct spa tours for VIPs, sales and marketing, guests, journalists and prospective members.Act as an Ambassador for the spa at all times. Deal with any client complaints promptly and effectively, ensuring client satisfaction and revenue is not jeopardised.Record any grievances and follow up accordingly, communicating with the Spa General Manager at all times. Ensure Spa Guest Relations record each guest preferences, accurately updating guest profiles.   DUTY SUPERVISOR Act as Duty Supervisor when assigned this role as part of the rota created by the Spa General Manager/Manager. Ensure the facility is adequately manned at all times.Oversee the smooth running of all business centres in the spa. Inform the relevant department head of any complaints or issues regarding the Spa’s facility, taking action or recommending amendments if necessary. Manage the Opening/Closing Procedures when on duty. Complete opening procedures and check lists per relevant area on a daily basis, reporting any housekeeping or maintenance issues to the relevant department and ensuring prompt resolution. Attend any hotel or spa meetings in the absence of the Spa General Manager, taking up to date revenue figures from the spa, communicating the day’s business, guests and any relevant activities to other department heads. Carry out daily briefings with the entire spa team, communicating guest information, hotel news and revenue targets. Be part of the MOD schedule   PERSONNEL MANAGEMENT Create and maintain staff rosters for Guest Relations according to business demands, ensuring adequate cover at all times and little or no overtime. Maintain staff moral and council/motivate where necessary. Record, report and always attempt to resolve grievances as quickly as possible. Manage the recruitment, induction, training, development, performance appraisals and discipline of all Guest Relations, under the supervision of and in communication with the Spa General Manager. Oversee attendance sheets, sick leave and holiday arrangements, ensuring adequate business cover is maintained. Hold regular meetings with Spa Guest Relations Team to communicate, motivate and be aware of staff needs. Conduct effective inductions and ongoing training for all Guest Relations in line with ESPA and Baha Mar brand standards, accurately recording and keeping Training Checklists for each team member. Maximize revenue of treatments and programmes through effective scheduling, yield management and cross sales. Contribute to the team’s overall targets and strive to achieve personal targets and goals as set out by the Spa Management team. Maintain a sound treatment and retail knowledge with the ability to accurately describe benefits and prices. Up sell current spa promotions/packages whilst ensuring uptake is recorded accurately. Ensure sales are closed on product recommendations made by the therapists. Participate in standard operating procedures for ESPA’s Active Retail programme. Encourage clients to return by recommending an ongoing treatment programme, inviting guests to rebook. Responsible for all billing procedures at the reception desk and the correct reconciliation of funds at the close of each shift and at the end of the day’s work. Review group blocks for cut-off date extensions, and ensuring the group blocks are created and monitored correctly prior, during, and post the groups dates. Attend group pick-up / pre con meetings when scheduled Run group arrivals lists daily for future arrival dates, and no-show reports daily. Check for duplicate reservations – by calling all multiple same name reservations to ensure accuracy of guest names, and any special requests. Check for group reservation errors – and contact caller of the reservation or group contact accordingly to obtain and verify information. Work with group rooming lists, reservation changes, and group billing – according to contract and email history.     OPERATIONS/GENERAL Support the spa reservation operation and maximise revenue opportunities and guest relations by undertaking reception and reservation duties as part of daily responsibilities. Regularly update manuals and workbooks to ensure that all operational procedures are carried out in the prescribed manner .

Job Title: Kitchen Technician Manager Reports to: Director of Engineering Baha Mar’s Kitchen Technician Manager will work together with the Director of Engineering to ensure and oversee the maintenance of general kitchen operations as well as the safety and security of kitchen facilities, furnishings, and equipment. The Baha Mar culture begins with PASSION. We have a passion for “BETTER THAN BEST” that leaves a lasting impression on our guests, and creates a timeless resort experience that is glamorous, fun and exceptional. Here is how you can “own the wow!” Care deeply Have a generous spirit Thrive as part of a team Pay exacting attention to details Create emotional connections with our guests Be strongly committed to Baha Mar’s success What you will also have already accomplished: High School Diploma Management experience preferred 4+ years experience in the Kitchen Technical field Hospitality/Tourism resort experience preferred   Description of Responsibilities Baha Mar’s Kitchen Technician Manager will work together with the Director to ensure and oversee the maintenance of general kitchen operations as well as the safety and security of kitchen facilities, furnishings, and equipment. Responsibilities will include, but are not limited to: Provide management of and support to the Kitchen Technician team. Optimum delivery of maintenance processes and services, balancing a pragmatic approach with the need to consistently deliver services to a standard of excellence Ensure all maintenance tasks are performed in a timely and professional manner Inspect all kitchen facilities, furnishings and equipment for proper functioning on routine basis Liaise with external contractors and suppliers Support maintenance inspection processes, forward feedback to Director Report maintenance deficiencies and items in need of repair Manage time efficiently to meet commitments Follow all required health, safety and standard operating procedures Report all suspicious persons, actions, hazardous conditions etc. to security Train engineering team in fire prevention, environmental health and safety, and engineering systems Uphold the highest standards of courtesy and conduct exceeding expectations Total compliance with Baha Mar’s standards of operation Stay current on hospitality best practices and industry trends Perform other duties as assigned

Job Title: Gourmet Hostess- Cafe Martinique About the Company Atlantis, Paradise Island - the most popular resort destination in the Bahamas - features the world's largest open-air marine habitat; Aquaventure water park, including the iconic Mayan Temple's Leap of Faith slide; 11 unique pools; renowned beaches; 18-hole golf course; the largest casino in the Caribbean; over 21 restaurants, 19 bars & lounges and Aura nightclub. Atlantis also offers a multitude of unique accommodations, including the iconic Royal Towers and the stylish Cove Atlantis. Job Summary Supervises the operation of the dining room during meal service periods, adjusting customer seating flow in such manner as to balance customers among the various service stations. Main Duties & Responsibilities Assigns service station to all service staff observing their present-ability for compliance with appearance and uniform standard. Checks table settings for proper presentation and completeness. Seat guests in preferred section, provides menus and introduces server. Verbally explain to staff any menu changes, meal specials or other factors that relate to service of food or dining room operation. Inspect restaurant to ensure all items are in proper order, taking appropriate action on all matters not meeting standard. Graciously greet guests upon their arrival and escorts them to a table, balancing the customer flow among the service station, taking into account requests for a particular table or server, depending on availability. Handle guest complaints immediately and politely, advising manager of all incidents. Oversees the general functioning of the dining room during the meal service period, relaying information to service staff, requesting feedback from guests as to their satisfaction, making adjustments when and where necessary. Must know all products served in the restaurant. Thorough knowledge of facilities to assist guest with information when necessary. Assists with the duties of wait staff such as securing of food or beverage item for a customer, resetting a table for reuse, etc. as the customer traffic flow allows, ensuring the maintenance of food service effectiveness and efficiency. Requirements High school diploma or equivalent vocational training Minimum of 1 year restaurant experience Strong communication skills Food Handler’s Certificate

Job Title: Accounting Manager II About the Company A unique ocean-themed resort destination, Atlantis offers a variety of accommodation choices, from the relaxed tropical ambience of the Beach and Coral Towers, to the iconic Royal Towers, to the sheer luxury and contemporary all-suite style of The Cove. With its enviable location directly on Paradise Beach, The Reef features all the comforts of home in spacious studios and one-bedroom suites. Regardless of where you choose to stay, you will enjoy full access to the wonders of Atlantis. Come and explore a world beyond extraordinary. Job Summary Responsible for the coordination of activities within the area of responsibility, ensuring the standard operating procedures are adhered to and the financial data reported is accurate. Main Duties & Responsibilities • Perform the accounting related functions applicable to the area of responsibility. • Reconcile balance sheet accounts and accounts within the respective systems and resolve issues in a timely manner. • Supervise the functions of the department of responsibility. • Introduce innovative ideas and review procedures in place with a view to improving efficiency, thereby reducing cost. • Offer good service to both the internal and external customers. • Develop and mentor staff within the department of responsibility and assist operations with training where appropriate. • Create departmental goals and objectives. • Hold departmental meetings. - Liaise with the FLL office to ensure teamwork. • Evaluate performance of subordinate support staff and recommend appropriate changes in compensation. • Review and approve leave requests of subordinate support staff. • Perform all duties in a timely and efficient manner in accordance with established policies. • Perform other reasonable duties that may be requested by Management. Requirements • Bachelor’s Degree in Accounting • Proficient in Microsoft Excel • Competent in all aspects of LMS AR applications • Experience in supervising staff

Job Title: Benefits Specialist Reports to: Benefits Manager Baha Mar’s Benefits Specialist will work together with the Benefits Manager and is responsible for benefit enrollments and inquiries, implementing/processing benefit polices and ensuring compliance with Bahamian regulations. The Baha Mar culture begins with PASSION. We have a passion for “BETTER THAN BEST” that leaves a lasting impression on our guests, and creates a timeless resort experience that is glamorous, fun and exceptional. Here is how you can “own the wow!” Care deeply Have a generous spirit Thrive as part of a team Pay exacting attention to details Create emotional connections with our guests Be strongly committed to Baha Mar’s success What you will also have already accomplished: 3+ years benefits, finance and/or insurance administration experience; gained through education and/or experience Demonstrated intermediate experience using Microsoft Word, PowerPoint, Excel. Specifically, pivot tables, data import/export, report creation/generation, database management. Excellent communication skills, both written and verbal; ability to make presentations and communicate effectively with Baha Mar associates Description of Responsibilities Baha Mar’s Benefits Specialist will work together with the Benefits Manager and is responsible for benefit enrollments and inquiries, implementing/processing benefit polices and ensuring compliance with Bahamian regulations. Responsibilities will include, but are not limited to: Serve as primary contact for benefit enrollments Process/verify benefit enrollments Create and maintain a reliable information source on benefits and procedures in HRIS system Research, resolve and respond to benefits questions from team members, management and vendors Plan, organize and direct activities related to group health, life, dental, vision and other insurance programs Work closely with insurance carriers to resolve benefit issues Audit and reconcile premium billings Set up initial data groups, imports, exports, etc. Solicit and manage employee discount program Ensure accuracy of initial data input Provide information to end users in a timely manner Integrate with key human resources, payroll, and information technology functions Update the benefits system on a daily basis Conduct benefits data analysis and produce reports Manage daily activities associated with benefits compliance Liaise to outside vendors for linking and transferring of information Maintain HR department records and team member files Plan and coordinate health and wellness team member programs Assist and oversee HR Concierge processes Perform other duties as assigned

Job Title:          Director of Systems & Application Support       Reports to:       SVP of Information Technology   Baha Mar’s Director of Systems and Application Support will work together with the Senior Vice President of Information Technology in designing, developing and executing the strategic direction and efficient implementation of all systems and applications platforms, and related interfaces. The Baha Mar culture begins with PASSION. We have a passion for  “BETTER THAN BEST”  that leaves a lasting impression on our guests, and creates a timeless resort experience that is glamorous, fun and exceptional. Here is how you can  “own the wow!” Care deeply Have a generous spirit Thrive as part of a team Pay exacting attention to details Create emotional connections with our guests Be strongly committed to Baha Mar’s success What you will also have already accomplished: 5 years or more experience with technology and applications at the enterprise level 5 years of more experience with managing staff   Description of Responsibilities   Baha Mar’s Director of Systems and Application Support will work together with the Senior Vice President of Information Technology in designing, developing and executing the strategic direction and efficient implementation of all systems and applications platforms, and related interfaces. Responsibilities will include, but are not limited to: Lead the implementation of systems and application support best practices throughout the company, while governing control and ensuring objectives are achieved Lead strategic planning processes and development acting as gate keeper for all system related projects, and ensure alignment with broader IT strategic objectives Ensure management processes and procedures are in place to address any service dysfunction, from a defect to a disaster Deliver highest level of end user satisfaction by providing operational stability based on industry best practices Lead specification, procurement and deployment of IT systems and application services Troubleshoot and respond promptly to needs of end users concerning access to resources Work in partnership with other IT Directors on strategic initiatives to continuously improve policies, standards and procedures by anticipating issues and sharing knowledge Provide direction and leadership while overseeing Systems and Applications Support team, to create a world class IT department Research and recommend new trends, technologies and tools to meet current and future business requirements Work closely with internal and external technical teams to integrate seamlessly and improve workflow progress Assist in training Baha Mar employees in the proper and extensive use of all application software and related interfaces Research and recommend new systems and software products and services to meet current and future business requirements Implement budgetary and capital expenditure planning for technology Uphold company’s key values and brand standards to encourage team to maintain culture of excellence and achieve top results Ensure seamless flow of information between IT team and other departments Perform other duties as assigned Acts as disaster recovery team leader.  

Job Title: Comptroller About the Company A unique ocean-themed resort destination, Atlantis offers a variety of accommodation choices, from the relaxed tropical ambience of the Beach and Coral Towers, to the iconic Royal Towers, to the sheer luxury and contemporary all-suite style of The Cove. With its enviable location directly on Paradise Beach, The Reef features all the comforts of home in spacious studios and one-bedroom suites. Regardless of where you choose to stay, you will enjoy full access to the wonders of Atlantis. Come and explore a world beyond extraordinary. Job Summary Responsible for business partnership within the Fixed Assets Business Cycle and Capital Expenditures. Main Duties & Responsibilities • Responsible for accounting duties which are in accordance to GAAP as well as SOX procedures surrounding the Fixed Assets Business Cycle. Must be able to prepare financial reports associated with the Capital Expenditures and Fixed Assets, prepare journal entries, as well as balance sheet reconciliations. Must be able to multi-task and be able to process in a high-volume environment. Strong written/verbal communication skills required. Strong Excel, Word and 10-key skills. • Must be able to communicate to Department Heads to review Capital Expenditure reports regularly as well as on a monthly basis and create a strong business relationship. • Business partnership which consist of maintaining the Capital Expenditure actual expenditures, depreciation and budget for the department as well as properly capitalizing all expenditures into the Fixed Assets system for both the US and Bahamian departments. Working with Department Head to streamline the capital expenditure process as well as assisting in the budget process. • Assists in weekly reviewing, executing and reporting on the status on Capital expenditures. • Responsible for creating and auditing CER forms in accordance with company policies. • Monthly review of Capital expenditures status and balance sheet reconciliations with Vice President of Finance • Approval and posting of designated journal entry batches • Preparation of working capital on monthly basis • Preparation of month end reconciliations and other reports as required by SOX procedures • Forecasts depreciation monthly • Oversees the day to day operation of Ocean Club Estates and Ocean Club Marina including the preparation of monthly billings and high level reconciliations • Other projects as required including but not limited to: Assist in day to day business enhancements to better the department Participates in improvements or internal controls, procedures and process improvements Requirements • The ideal candidate will have excellent oral and written communication skills, and strong analytical and organizational skills. • Bachelor’s degree in accountancy or higher degree in business strongly recommended. • A minimum of 5 years prior experience in hotel industry accounting or as an Assistant Controller. • Strong analytical skills with ability to multi-task and meet deadlines. • Experience with JD Edwards, Stratton Warren and R-FILE an asset. • Prior supervisory experience a plus