4 Manager jobs

HR Manager Perfect opportunities begin with Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas.  Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary: Provide a brief (3-4 sentences) description that describes the nature and level of work. The Position Summary should state why the job exists. The Human Resources Manager is a strategic HR professional that partners with the leadership team to develop and implement human resources strategies and programs that are in line with the individual business units and organizational mission and vision. The HR Manager also serves as a strategic partner to the Island leadership team by providing human resource direction and guidance on all employee related issues. The HR Manager must have extensive knowledge in all aspects of HR including recruitment, employee relations, performance management, organizational development, learning, compensation, benefits and HR systems. Essential Duties and Responsibilities: Understand all current and future recruitment targets and goals, including resource planning and headcount requirements. Manage and resolve complex employee relations issues. Conduct effective, thorough and objective investigations as required. Analyze trends and metrics in partnership with the HR Manager Private Destinations to develop solutions, programs and policies. Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Provide day-to-day performance management guidance to line management (coaching, counseling, career development, disciplinary actions). Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention. Provide HR policy guidance and interpretation. Provide guidance and input on business unit restructures, workforce planning and succession planning. Identify training needs for business units and individual executive coaching needs. Participate in evaluation and monitoring of success of training programs. Serve as a strategic partner to the multiple functional leaders on site, implementing HR business objectives that align with the overall company plans and objectives. Partner with the HR organization in delivering employee milestone processes including performance and compensation planning. Coach business leaders on performance management discussions, employee relations issues, discipline matters, and promotion / transfer / termination discussions. Provide compensation and benefits including payroll support, teaming with relevant stakeholders as required. Collaborate with the various centers of excellence (compensation and benefits, talent acquisition, Learning and Development, HRIS) in various HR projects. Oversee annual succession and training planning. – aligned with the corporate L&D team to achieve business goals. Ensure that the highest quality onboarding experience is delivered for all employees, on a consistent basis.  Maintains/Conducts new employee orientation program. Educates and supports the management team with regards to HR policies, procedures and standards including the company's performance management system, our progressive discipline procedures, as well as the change/promotions process. Partners with Department Heads to ensure consistent and fair application. Provides open and honest performance feedback and takes appropriate action to improve performance. Creates a climate of trust and mutual respect. Fosters team unity and collaborates well. Knows our brand standards and is accountable for executing against them at all times; holds other accountable for delivering against the standards. Drives positive employee relations by ensuring compliance with collective bargaining agreements, HR policies and procedures and partnering with leaders to resolve conflicts/grievances. Responsible for ensuring compliance with the Code of Business Conduct and Ethics as the Compliance and Ethics Officer on site. Leads investigations into potential ethical violations and resolves accordingly. Uses advanced HR Information Systems to access and analyze data for reporting purposes based on business unit needs and uses relevant data to recommend solutions. Establishes and maintains professional relationships with government officials, port agents and other relevant business partners in The Bahamas in order to drive business effectiveness. Ensures Company Brand Standards, Safety, Environmental and other company policies and standards are consistently maintained. Makes recommendations for changes and implementation as appropriate.  Cultivates Customer First: Is an expert on our brand standards and is accountable for executing against them and holding others accountable for the same at all times. Leadership Skills: Leads with Passion, Drive and Energy. Exhibits professional leadership presence, positive energy and passion in all situations. Financial Responsibilities: Ensure annual headcount budget targets are consistently met. Make appropriate recommendations for efficiency. Be able to analyze, interpret the financials set forth. Create recommendations based on historical data. Proven contract negotiation and budget management experience. Knowledge and Skills: Responsible for meeting or exceeding all KPIs that are directly influenced by this role. Supports safety through various activities such as participation in Drills. Qualifications: Bachelor’s degree (or International equivalent) from an accredited university or college in Human Resources, Business Administration, Psychology or related field is required or 10 years senior management experience in human resources. Minimum five years progressive experience in Human Resource Management (ideally in an international company). Minimum of three years in employee relations investigating, negotiating and resolving grievances and conflicts, preferably in a multi-cultural, diverse environment. Strong working knowledge of the Bahamas Employment Act. Have strong commercial and business acumen. Ability to deliver in a matrix environment with a culture individual accountability and team performance. Strong analytical and written communication skills. Communicates tactfully, effectively and confidently with staff members, guests, and department/division heads, both one on one and in larger group settings. Strong Administrative skills and proficient in Microsoft Office – Word, Excel, PowerPoint. Must have a thorough understanding of HR best practices. Experience of managing, coaching and developing a team. Highly organized with ability to manage multiple priorities and consistently meet deadlines. Ability to work in a high pressure environment. Ability to plan projects, assign priorities, resolve problems and to work without supervision. Excellent English reading and writing skills required. All employees must be able to communicate in the English language in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers. Physical Demands: While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment: All employees must be physically able to participate in emergency lifesaving procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency The employee must have the ability to lift and/or move up to 50 pounds. Environment on an Island, in an outdoor environment where high temperature and humid temperatures are experienced. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! RCL is an Equal Employment Opportunity employer.

Job Title: Associate Director of Guest Service About the Company A unique ocean-themed resort destination, Atlantis offers a variety of accommodation choices, from the relaxed tropical ambience of the Beach and Coral Towers, to the iconic Royal Towers, to the sheer luxury and contemporary all-suite style of The Cove. With its enviable location directly on Paradise Beach, The Reef features all the comforts of home in spacious studios and one-bedroom suites. Regardless of where you choose to stay, you will enjoy full access to the wonders of Atlantis. Come and explore a world beyond extraordinary. Job Summary Provides oversight for the Guest Services and Concierge Teams. Ensures the team is welcoming all guests to the resort and that all current as well as potential guests are provided with the correct and appropriate information. Manages the VIP Services components of the team, and maintains accuracy of reservations, requests, and quality relationships. This individual will maintain the highest level of discretion and tactfulness as an ambassador for VIP and Guest Services and create an environment where employees are positively motivated to be a part of the team. Main Duties & Responsibilities • Develops and initiates quality standards and methods for inspection and testing of company standards. • Supports and facilitates training to maximize on improving service as well as GSI and EEI scores. • Attends professional development programs for personal development including AU sponsored training. • Performs research and benchmarking activities using all available information to improve the customer experience. • Reviews monthly budget in all related areas to maximize operational efficiency and maintains knowledge of daily metrics and measurements of the business. • Liaises with the Executive Office and ensures that necessary arrangements for V.I.P. guests (i.e. room assignments, limousine pick-ups, room amenities and dinner reservations) are confirmed in a timely and efficient manner. • Assists the Rooms Division management team in introducing and meeting with guests. Greets selective V.I.P guests on curbside and accompany into the V.I.P. lounge based on level of guest profile. • Liaises with Housekeeping and Engineering regarding V.I.P. accommodations ensuring that rooms are placed out-of-order and room concerns are addressed prior to guest arrival. • Liaises with the Room Service Manager regarding daily delivery of V.I.P. amenities for arrivals and turn down services. • Maintains frequent communication with limousine dispatch division for V.I.P. guest needs. • Checks V.I.P. guest arrival report ten (10) days in advance noting any special requests. • Ensures proper inspection of V.I.P. accommodations and delivery of amenities prior to guest arrival. • Reviews V.I.P. guest list daily and determines which guests are to be personally greeted. • Ensures that V. I. P. guest accounts are set up and monitored based on approved method for account settlement. • Ensures that airport representative is briefed on a daily basis with regards to V.I.P. arrivals and departures. • Sets standards and procedures with local vendors for conducting and offering local tours and services. • Controls of supplies to include printed material, stationary and all tools required. Control of return guest amenity program. • Records all compensation to guests in lieu of inadequate service. • Assigns work schedules, following work requirements, to ensure quality and timely delivery service. • Inspects work areas and operating equipment to ensure conformance to established standards in areas such as cleanliness and maintenance. • Trains the team in proper operational procedures and functions and explains company policies. • Observes and evaluates teams’ appearance and performance to ensure quality service and compliance with specifications. • Meets with managers and other supervisors to stay informed of changes affecting operators. • Informs team about interests and special needs of specific groups. • Applies customer/ guest feedback to service improvement efforts. • Resolves customer complaints regarding employee performance and services rendered. • Requisitions necessary supplies, equipment, and services. • Analyzes and record personnel and operational data and write related activity reports. • Interviews potential candidates as required. • Responds and assists with emergencies as needed, as result of being First Responder/CPR trained. • Updates guests with weather information particularly during hurricane season. • Adheres to the policy of maintaining confidential information received. • Performs all other reasonable duties and responsibilities requested by management. Requirements • Bachelor’s degree in Hotel Management, Hospitality Management, Business Management or Administration & Management. • A minimum of (5) years in a management position with emphasis on Hotel Rooms. • Familiarity with (LMS) Lodging Management System. • Strong organizational and communication skills.

Job Title: Hotel Manager About the Company A unique ocean-themed resort destination, Atlantis offers a variety of accommodation choices, from the relaxed tropical ambience of the Beach and Coral Towers, to the iconic Royal Towers, to the sheer luxury and contemporary all-suite style of The Cove. With its enviable location directly on Paradise Beach, The Reef features all the comforts of home in spacious studios and one-bedroom suites. Regardless of where you choose to stay, you will enjoy full access to the wonders of Atlantis. Come and explore a world beyond extraordinary. Job Summary To assist operative departments in their day-to-day function, as well as handle guest complaints. Main Duties & Responsibilities • Ensures-that all stations for Telephone Operators, Bell Service, Front Desk, Front Desk Audit, Concierge Operations, Guest Services and Space Cleaning are properly manned for the shift. • Give assistance to reception areas whenever congestion is present. • Check Housekeeping and Laundry on availability of supplies for preparing guest rooms and other delays in getting rooms ready. • Liaise with Director of Housekeeping, Director of Engineering, Director of the Laundry on any outstanding problems, especially repairs to equipment, furniture, supplies, etc. • Check Beach and Pool areas. Each morning see that the beach is properly cleaned, seaweed raked where visible, and beach chairs spaced in sections. In the evening see that towels are picked up, beach chairs packed away, and dirty glasses returned to the bars. • During frequent rounds of departments, make notes of damaged equipment, blown bulbs, water leaks, faulty air condition, needed drapery repair and areas that need to be painted. • Check all public guest and staff washrooms. See that they are properly cleaned and supplied. • Check all floors. Have dirty trays and glasses removed. See that the elevators and the areas around them are properly vacuumed. • Ensure that Bell Service staff delivers guests messages on an hourly basis. • Inspect ash urns and planters in lobby and public areas on hourly basis, and ensure that Housekeeping maintains cleanliness to the required standards. • In the event of an emergency i.e. fire, disruption of hotel services etc., ensure that senior management is contacted. • Handle guest complaints and where possible resolve them quickly. • Ensure that signs are placed advising guest when elevators are not in service; guest bathrooms are not working, and when work is being done in a guest area, etc. • Ensure that adequate signs are placed at all functions and removed at the end of the function. • Ensure Security staff patrols the property according to the schedule. • Assist Front Desk if there are any guests sitting in the lobby waiting for their rooms. Take necessary action to speed up the preparation of such rooms and console the waiting guests as much as possible. • Take unexpected room reservations at night. • Report all major problems and/or complaints to Senior Management or by special memo. • Log all items of note and follow up information in Assistant Manager's Log Book. • Inform oncoming Assistant Hotel Manager of the general situation in the hotel and items to be followed up before leaving the building at the end of shift. • Attend meetings as required. • Perform other reasonable duties that may be requested by management. Requirements • Minimum of 2 years college degree • Minimum of 1 year hotel experience preferable • Demonstrated knowledge of Front Office procedures • Strong communication skills • First Aid and CPR

Brand:               SLS at Baha Mar Job Title:           Engineering Manager Reports to:        Director of Engineering SLS at Baha Mar’s Engineering Manager will work together with the Director of Engineering for SLS at Baha Mar and will supervise the engineering team as they carry out maintenance work and maintain the hotel’s guest rooms, public areas, and equipment.  The Baha Mar culture begins with PASSION. We have a passion for “BETTER THAN BEST” that leaves a lasting impression on our guests, and creates a timeless resort experience that is glamorous, fun and exceptional. Here is how you can “own the wow!” Care deeply Have a generous spirit Thrive as part of a team Pay exacting attention to details Create emotional connections with our guests Be strongly committed to Baha Mar’s success What you will also have already accomplished: High School Diploma or equivalent Minimum of 5 years experience within an Engineering department, preferably at a luxury hotel Complete understanding of building, mechanical, electrical, and plumbing principles Description of Responsibilities SLS at Baha Mar’s Engineering Manager will work together with the Director of Engineering and will manage the engineering team as they carry out maintenance work and maintain the hotel’s guest rooms, public areas, and equipment. Responsibilities will include, but are not limited to: Provide management to the engineering team Ensure all equipment, public areas, and guest rooms are maintained Ensure all maintenance tasks are performed in a timely and professional manner Operate and properly maintain various types of electrical, mechanical and plumbing equipment Manage the issuance of Engineering tools Liaise with external contractors and suppliers Purchase products for the engineering department Ensure that all aspects of the Engineering department follow the laws of Health and Safety Maintain a clean and organized shop environment Respond to emergency calls and situations Resolve all guest concerns in a timely fashion to ensure an exceptional guest experience Ensure safety procedures are understood and followed Train engineering team in fire prevention, environmental health and safety, and engineering systems Attend all meetings regarding hotel operations, i.e., department, fire, safety, health and quality improvement Perform other duties as assigned