Full-Time
Department of Labour (Job Portal)
New Providence, The Bahamas
Job Summary Ensure that customer service meets/ exceeds the standards and goals of the organization. Have a sense of urgency with resolving all customers’ complaints/ issues. Critical thinker. Have a strong knowledge about all products, services and promotions in order to properly communicate with customers. Ensure that each customer receives outstanding service by providing friendly, timely and courteous service. Main Duties and Responsibilities Resolves problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution via phone or email and communicate outcomes to customer and all relevant parties. Ensure all customer service chats are answered accurately and in a timely manner. Record Cashiers complaints and forward same to relevant parties. Meet and greet customers in a friendly, engaging and courteous...