Full Time
Baha Mar
Baha Mar Boulevard, Nassau, The Bahamas
Job Title: Application Support Specialist – Gaming
Reports to: Director of Systems & Application Support
Baha Mar’s Application Support Specialist – Gaming will work to deliver support to end users in the organization on how to use various types of software programs efficiently and effectively in fulfilling business objectives. This role involves troubleshooting applications and software for all internal customers, such as operations, development, and other business units.
The Baha Mar culture begins with PASSION.
We have a passion for “BETTER THAN BEST” that leaves a lasting impression on our guests, and creates a timeless resort experience that is glamorous, fun and exceptional. Here is how you can “own the wow!”
· Care deeply
· Have a generous spirit
· Thrive as part of a team
· Pay exacting attention to details
· Create emotional connections with our guests
· Be strongly committed to Baha Mar’s success
What you will also have already accomplished:
· 2+ years of experience and knowledge of enterprise and desktop applications
· Proven experience with troubleshooting principles, methodologies, and issue resolution techniques
· Able to develop and interpret technical documentation for training and end user procedures
Description of Responsibilities
Baha Mar’s Application Support Specialist – Gaming will work to deliver support to end users in the organization on how to use various types of software programs efficiently and effectively in fulfilling business objectives. This role involves troubleshooting applications and software for all internal customers, such as operations, development, and other business units. Responsibilities will include, but are not limited to:
· Deploy feedback mechanisms for end users
· Evaluate documented resolutions and analyze trends for ways to prevent repeated future problems
· Provide support of new and existing software applications
· Field incoming problem tickets from end users to resolve application and software issues within servers, databases, and other mission- critical systems
· Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
· Prioritize, schedule, and administer all instances where enhancements and defect resolution are required
· Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
· Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
· Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders
· Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved
· Maintain and enhance performance of all new and existing software and applications across the organization
· Identify and learn appropriate software applications used and supported by the organization
· Coordinate with department heads to assess departmental application training needs and objectives
· Post software updates, drivers, knowledge bases, and frequently asked questions resources on company intranet to assist in problem resolution
· Perform preventative maintenance, including the installation of service packs, patches, hot fixes, anti-virus software, and so on
· Apply diagnostic utilities to aid in troubleshooting
· Perform other duties as assigned
Jan 21, 2020
