3 Hospitality & Tourism jobs

We are looking for a responsible and highly motivated individual to fill the role of a Customer Service Representative.  The successful candidate will be required to develop a comprehensive understanding of the customer service policies and facilitate an exceptional service experience for our customers.  PRIMARY RESPONSIBILITIES: Educating customers on the services offered by the Company Assisting customers with the invoicing process Processing of payment transactions Facilitating the distribution of packages to customers Addressing customer concerns efficiently and within a timely manner   KNOWLEDGE AND SKILLS: Must have at least 2 years full-time work experience in a customer service related  field Professional demeanor and a demonstrated commitment to providing exceptional customer service including complaints resolution Working knowledge of computers, including, Microsoft office suite,  navigating e-mails and online purchasing Ability to multi task in a fast paced working environment Strong written and verbal communication and interpersonal skills Team oriented Candidates that meet the above criteria are asked to upload a copy of their detailed resume when applying or e-mail your resume to  resume@xpressitinc.com. X-Press It sincerely thanks all applicants for their interest in becoming a part of our team, however, only those applications being considered will be contacted.

Job Title: Players Club Supervisor Baha Mar Casino’s Players Club Supervisor will work together with the Casino Services Manager supervising Players Club operations; generating increased Players Club Membership and developing client loyalty; as well as the direct supervision of the day-to-day operations of the Players Club. The Baha Mar culture begins with PASSION. We have a passion for “BETTER THAN BEST” that leaves a lasting impression on our guests, and creates a timeless resort experience that is glamorous, fun and exceptional. Here is how you can “own the wow!” Care deeply Have a generous spirit Thrive as part of a team Pay exacting attention to details Create emotional connections with our guests Be strongly committed to Baha Mar’s success What you will also have already accomplished: College Degree in Marketing; Hospitality/Tourism or related field preferred 2 years + of experience in Loyalty Programming Must have hospitality or casino related marketing experience Description of  Responsibilities : Baha Mar Casino’s Players Club Supervisor will be responsible for supervising Players Club operations; generating increased Players Club Membership and developing client loyalty; as well as the direct supervision of the day-to-day operations of the Players Club. Responsibilities will include, but are not limited to: Ensure optimum delivery of Loyalty Programming strategies, balancing a pragmatic approach with need to consistently perform to a standard of excellence Promote positive guest relations at all times, resolving guest complaints and striving for 100% guest satisfaction Ensure guests are greeted in a courteous and caring manner using personalized service Supervise Players Club Representatives on how to successfully introduce new guests to Players Club membership advantages and signing up new players in the Players Club Train Players Club Representatives in explaining the Players Club to guests, issuing membership cards and demonstrating the various methods of use Supervise the delivery of guest service consistent with Baha Mar’s excellent service standards and brand attributes Assist Players Club guests with all requests in a professional and timely manner Understand and explain the Players Club program in detail and redeem guests’ points for cash Evaluate members’ loyalty and issue comps based upon established guidelines Ensure the adherence to all rules, regulations, policies and procedures relating to the Players Club Department, promotions and to the casino Work closely with Reservations, Front Desk and Concierge to ensure maximum guest satisfaction through personal recognition of all loyalty members Supervise the front-line operations of the Players Club Desk Uphold company’s key values and brand standards to encourage team to maintain culture of excellence and achieve top results Total compliance with Baha Mar Casino Hotel’s standards of operation Ensure seamless flow of information between Players Club and other management teams Stay current on Loyalty Programming and casino industry trends Perform other duties as assigned

Job Title: Players Club Representative Baha Mar is seeking exceptional talent for a world class experience. Baha Mar Casino’s Player’s Club Representative will work together with the Casino Team in attracting, developing and maintaining relationships with players to deliver the best gaming experience under the sun. The Baha Mar culture begins with PASSION. We have a passion for “BETTER THAN BEST” that leaves a lasting impression on our guests, and creates a timeless resort experience that is glamorous, fun and exceptional. Here is how you can “own the wow!” Care deeply Have a generous spirit Thrive as part of a team Pay exacting attention to details Create emotional connections with our guests Be strongly committed to Baha Mar’s success What you will also have already accomplished: High School Diploma; College Degree in Marketing; Hospitality/Tourism or related field preferred 3 years + of Casino experience preferred Description of Responsibilities Baha Mar Casino’s Players Club Representative will be responsible for enrolling new gaming customers into Club Blu assuring the highest standards of data entry. The ideal candidate excels in customer service providing a cheerful and engaging disposition and excellent communication skills. Responsibilities will include, but are not limited to: Enroll customers into Club Blu, process replacement cards and maintain the database by updating guest records and flagging duplicate accounts to insure accuracy. Effectively explain Club Blu benefits and complimentary structure. Evaluates customer gaming value and issues complimentary amenities based upon Baha Mar policies and procedures. Assists in coordination and execution of gaming promotions and special events. Assists in the maintenance, distribution and inventory control of Club Blu merchandise. Clearly communicate events, programs and services to all guests. Anticipate, respond to and consistently meet or exceed the needs of players Support and cultivate new ideas and methods for providing services to players Respond to player complaints quickly and resolve casino service issues pertaining to casino services Fully comply with all applicable rules, regulations, laws and policies, and conduct self with highest levels of integrity and honesty Uphold company’s key values and brand standards to encourage team to maintain culture of excellence and achieve top results Perform other duties as assigned