12 Hospitality & Tourism jobs

Job Title:          Front Office Training Manager Reports to:       Director of Rooms Grand Hyatt at Baha Mar’s Front Office Training Manager will work together with the Director of Rooms in adhering to Baha Mar and Grand Hyatt’s standards, policies and procedures. They will participate in daily meetings, comply with the hotel’s health standards and perform related and special duties whilst training staff members. The Baha Mar culture begins with PASSION. We have a passion for “BETTER THAN BEST” that leaves a lasting impression on our guests, and creates a timeless resort experience that is glamorous, fun and exceptional. Here is how you can “own the wow!” Care deeply Have a generous spirit Thrive as part of a team Pay exacting attention to details Create emotional connections with our guests Be strongly committed to Baha Mar’s success What you will also have already accomplished: Six years or more of progressive hotel Rooms management experience (typically with Hyatt) Demonstrates a very high level of knowledge on all systems, computer programs and procedures Communicates effectively with people of diverse socioeconomic, cultural, disability and ethnic backgrounds Service oriented style with professional presentation skills Hotel/Hospitality degree an asset Must possess the following strengths: highly analytical, entrepreneurial spirit, motivational leader, effective communicator, precise attention to detail, effective in providing exceptional customer service and ability to improve the bottom line Working knowledge of all office related equipment, such as printers, scanners and technology associated with the Rooms Division Operation Proficient in all MS Office programs Must have excellent written, organizational, interpersonal and administrative skills College  Degree in Hospitality/Tourism or related field preferred 3 years + of management experience in Front Desk or Resort Operations Description of Responsibilities Grand Hyatt at Baha Mar’s Front Office Training Manager will work together with the Director of Rooms in adhering to Baha Mar and Grand Hyatt’s standards, policies and procedures. They will participate in daily meetings, comply with the hotel’s health standards and perform related and special duties whilst training staff members. Responsibilities will include, but are not limited to: Sets up robust training guidelines for all associated positions in the Front Office Department. Develops and trains all staff members according to the Grand Hyatt Standards, policies and procedures. Develops and trains all staff members according to the Grand Hyatt Systems, namely Micros Opera, RESERVE, Colleague Advantage System, Safelok, & Tidel. Coach and counsel employees to reflect Hyatt Service Standards and Procedures. Maintain communication with the Assistant Director of Rooms on Associate Training Progress, providing detailed assessments on all newly hired associates. Create expectations, lead people, manage process, and hold associates accountable for the agreed upon activities and time tables. Ensure associates is trained on and complies with all Hyatt’s Annual Compliance Trainings. Where possible, Assists in Guest Recovery or follow up of any Front Office Related Guest Issues. Where possible, represent Front Office Management Team in Daily Briefing Meetings and Client Conference Meetings. To understand and strictly adhere to the Rules and Regulations established in the Staffs Handbook and the Hotel’s policy on Fire, Hygiene, Health and Safety. To report for duty punctually wearing the correct uniform and name tag at all times. To maintain a high standard of personal appearance and hygiene at all times. To maintain a good rapport and working relationship with staff in the Place of Work and all other departments. To attend and contribute to all staff meetings Departmental and Hotel training's scheduled and other related activities. To fully support the Departmental Trainers function in the Department assigned. To assist in the undertaking of any reasonable tasks and secondary duties of assigned Department Heads. To project at all times a positive and motivated attitude and exercise self-control. To have a complete understanding of the Audit Section in the Operations Manual and Policies and Procedures. To provide a courteous and professional service at all times. To attend all meetings as required by Rooms Managers.  

Job Title:          Assistant Director of Uniform Room Services Reports to:       Director of Uniform Room Services Baha Mar’s Assistant Director of Uniform Room Services is responsible for the overall operation of the Uniform Room, which caters to all uniformed associates throughout the Baha Mar campus. Establishing policies, processes & efficiencies for the department at all associate levels, evaluating associate productivity and placing measurable goals and audits are all aspects of the Assistant Director’s role.   The Baha Mar culture begins with PASSION. We have a passion for “BETTER THAN BEST” that leaves a lasting impression on our guests, and creates a timeless resort experience that is glamorous, fun and exceptional. Here is how you can “own the wow!” Care deeply Have a generous spirit Thrive as part of a team Pay exacting attention to details Create emotional connections with our guests Be strongly committed to Baha Mar’s success What you will also have already accomplished: 4-5 years+ of management experience Must have a minimum of a Bachelor’s degree in a related field Must have hospitality or casino related experience Previous uniform room experience managing an employer size of 5,000+ associates Strong attention to detail Ability to think strategically with critical thinking skills and able to multitask Strong knowledge and understanding of garment care and commercial laundry operations in servicing uniforms Description of Responsibilities: Baha Mar’s Assistant Director of Uniform Room Services reports to the Director of Uniform Room Services and has oversight of the Uniform Room operation including but not limited to the assignment, alterations and distribution of garments to all uniformed associates. Assistant Director of Uniform Room Services additionally handles uniform purchasing for Resort Services Departments in coordination with Directors in each discipline. Ensures laundry partnership is managed and directed. Handles any opportunities of cleaning associate garments. Creates an excellent working environment for the immediate department and supports the development of uniform room associates in their career development.   Manage daily activities of Uniform Room operations Assign work, establish performance and develop realistic goals for team members Ensure all Uniform Room staff adhere to health and safety policies and procedures Provide hands on guidance of Uniform Room staff while acting as role model to the team, guiding all aspects of the business Trains all Uniform Room Customer Service Representatives, Seamstresses, and Supervisors in all aspects of the positions’ job tasks Supervise the issuing, alteration and repair of associate uniforms, ensuring a positive associate experience and welcome to the Baha Mar family Manage and guide customer service aspects of the Uniform Room, ensuring a positive and supportive experience Maintains up to date and accurate files and records on all aspects of the operation, including but not limited to attendance, reviews, achievements etc. Adhere to established Uniform Room processes and services while balancing pragmatic approach ensuring consistency, efficiency and standard of excellence Adhere to established labor standards within each discipline as Uniform Room continues into second year and phase of operation Ensure cleanliness and organization within Conveyor Room, Storage Environment and Seamstress / Fitting areas Implement employee satisfaction and cost saving initiatives Ensure effective control, requirements and repair of all uniforms Manage turnover of garments that should be retired from use and work with campus brands on ensuring their orders reflect replenishment when needed Establish a proactive approach to identify and correct quality assurance concerns Monitor maintenance of all equipment and supplies, ensuring tracking of preventative maintenance provided by Shared Service Facilities Investigate and resolve any employee complaints in a timely manner Stay current on trends in uniform/laundry industry Facilitate weekly meeting with Brady Valet Manager and General Manager to review cleaning opportunities and provide constructive feedback for improvements Schedule uniform fittings for new hires, transfers and return of uniforms upon separation, as per direction received from Shared Services Human Resources Maintains accurate uniform inventory information and completes full inventory of varied garments on periodic basis, establishes par levels, and accounts for loss or damage Track all discarded garments on monthly / quarterly basis Investigate all opportunities and audit departments where managers inquire on par assignments: ensure managers are provided thorough information needed to manager their teams effectively Resolve any guest complaints in a timely and professional manner Uphold the highest standards of courtesy and conduct exceeding expectations Accurately prepare purchase orders within BirchStreet for shared garments and Shared Services, managing when POs are received for deposit and payment Receive shipments in coordination with Dock Master, audit invoices upon receipt Provide guidance to brand managers and directors on review of monthly / quarterly orders Provide monthly garment inventory to the 3 brands, allowing each brand to order necessary uniforms Ensure storage room / facility is maintained to same standard as Uniform Room Establish audit processes of receiving, shipping and scanning, ensuring all attic stock inventory is quickly processed

Job Title:          Housekeeping Manager Reports to:       Director of Housekeeping Rosewood Baha Mar’s Housekeeping Manager will work together with the Director of Housekeeping to develop a pleasant and cohesive housekeeping team and create an excellent guest experience that adheres to Rosewood’s overall standard operating procedures. The Baha Mar culture begins with PASSION. We have a passion for “BETTER THAN BEST” that leaves a lasting impression on our guests, and creates a timeless resort experience that is glamorous, fun and exceptional. Here is how you can “own the wow!” Care deeply Have a generous spirit Thrive as part of a team Pay exacting attention to details Create emotional connections with our guests Be strongly committed to Baha Mar’s success   What you will also have already accomplished: High School diploma required, College Degree in Business, Hospitality or related field preferred Minimum of 2 year’s management/supervisory experience in Housekeeping in a luxury or ultra-luxury hotel environment Physical Requirements Must be able to exert physical effort in transporting 40 lbs, endure various physical movements throughout the work areas, reach up and down and remain stationary at times throughout work periods. Description of Responsibilities Rosewood Baha Mar’s Housekeeping Manager will work together with the Director of Housekeeping to develop a pleasant and cohesive housekeeping team and create an excellent guest experience that adheres to Rosewood’s overall standard operating procedures. Responsibilities will include, but are not limited to: Ensure optimum delivery of Rosewood’s housekeeping processes and services Ensure that all final room preparations meet Rosewood’s passion for leaving a lasting impression on guests Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. Ensure that standards are maintained at a superior level on a daily basis. Complete morning and evening reports and assist with assignment of room attendants and house persons.  Also responsible for key control. Assist in all physical inventory of linens and supplies. Facilitate improved housekeeping processes in terms of efficiency, labor and final room preparation  to maximize room availability Implement guest satisfaction and cost saving and revenue initiatives to improve business Assign work and establish performance and development goals for housekeeping team members Manage the daily activities of housekeeping operations including appropriate cleaning of rooms and all guest and employee areas Maintain housekeeping department supplies, equipment and make arrangements for repair or replacement Hire, develop and discipline an excellent team of housekeeping professionals that are focused on upholding the highest standards of cleanliness and conduct Guarantee that all housekeeping staff adhere to health and safety policies and procedures ensuring the highest level of cleanliness Establish a proactive approach to identify and correct quality assurance concerns Monitor daily assignments and oversee maintenance of all cleaning equipment and supplies  Investigate and resolve any guest complaints in a timely manner Communicate with management to continually strive to improve performance Stay current on trends in housekeeping industry Perform other duties as assigned

Job Title:          In Room Dining Manager Reports to:       Director of Food & Beverage Rosewood Baha Mar’s In Room Dining Manager will work together with the Director of Food & Beverage to supervise and coordinate the work of the In Room Dining Service staff and manage all special events taking place in the guest rooms. The Baha Mar culture begins with PASSION. We have a passion for “BETTER THAN BEST” that leaves a lasting impression on our guests, and creates a timeless resort experience that is glamorous, fun and sexy. Here is how you can “own the wow!” Care deeply Have a generous spirit Thrive as part of a team Pay exacting attention to details Create emotional connections with our guests Be strongly committed to Baha Mar’s success What you will also have already accomplished: College Degree in Culinary Arts 3 years+ of management experience in Food and Beverage Description of Responsibilities Rosewood Baha Mar’s In Room Dining Manager will work together with the Director of Food & Beverage to supervise and coordinate the work of the In Room Dining Service staff and manage all special events taking place in the guest rooms. Responsibilities will include, but are not limited to: Ensure optimum delivery of in-room dining strategies, balancing a pragmatic approach with the need to consistently perform to a standard of excellence Provide dynamic services to ensure guests are “wowed” by Rosewood at Baha Mar’s hospitality Develop and implement in room dining strategies aligned with the company’s overall mission, vision values and strategies to achieve revenue and profit goal Monitor guests’ in room dining needs on a continual basis, ensuring all requests are delivered accurately and in timely manner Oversee maintenance and sanitation of food areas, including inventory and purchasing, in strict compliance with health code ordinances Coordinate the selection, purchasing, storage, inventory, maintenance and usage of all food and beverage supplies and equipment Recommend new techniques of service for maximum guest satisfaction at minimum operating costs Manage staffing levels to minimize labor cost while maximizing excellent guest service Investigate and resolve any F&B guest complaints in a timely manner Lead in room dining team to maintain the highest levels of guest service Oversee recruitment, employment, coaching and disciplinary action of the in room dining team Review products and services and analyze variances while taking corrective actions Monitor budgets and payroll records and review financial transactions to ensure expenditures are authorized and budgeted Review menus, evaluate popularity of options and suggest new menus based on tracking Ensure seamless flow of information between In room Dining and other food and beverage teams Total compliance with Rosewood Baha Mar’s standards of operation Stay current on hospitality best practices and industry trends Perform other duties as assigned    

Job Title:          Onboarding Manager Reports to:       Assistant Director of Onboarding Baha Mar’s Onboarding Manager will work together with the Assistant Director of Onboarding and is responsible for coordinating the entire onboarding process including distributing paperwork to new hires and serving as the main point of contact for Recruiters and New team members during onboarding. The Baha Mar culture begins with PASSION. We have a passion for “BETTER THAN BEST” that leaves a lasting impression on our guests, and creates a timeless resort experience that is glamorous, fun and exceptional. Here is how you can “own the wow!” Care deeply Have a generous spirit Thrive as part of a team Pay exacting attention to details Create emotional connections with our guests Be strongly committed to Baha Mar’s success What you will also have already accomplished: College Degree in Business, Hospitality, or related field required 5 years+ of management experience in Human Resources, or related field Strong organizational and time management skills Strong working knowledge of and experience with local and national human resources practices including the Labor Law and local regulations Experience and knowledge of HRIS systems Description of Responsibilities Baha Mar’s Onboarding Manager will be responsible for coordinating the entire onboarding process including distributing paperwork to new hires and serving as the main point of contact for Recruiters and New team members during onboarding.  Responsibilities will include, but are not limited to: Oversee and ensure proper onboarding procedures are followed by Onboarding Coordinator Liaise with Recruitment Manager for listing of candidates to be on-boarded Hire the New Hires and input internal transfers/promotions using the HRIS system Forward completed PAFs to Payroll Audit New Hire files Ensure all tracking methods are current and maintained correctly through auditing Ensure the ID/name badge process is maintained properly Maintain metrics by managing the security and onboarding tracking prepared by the Onboarding Coordinator Review itineraries prepared by Onboarding Coordinator to ensure all required meetings for new hires are scheduled Liaise with Compensation & Benefits Manager to ensure proper procedures are followed when turning files over Manage the process of expediting security/background checks for approved candidates for employment clearance Audit the tracking for the Onboarding, Security, Labor, Referral and ID processes Prepare, submit and issue NIB New Registration applications/cards (where applicable) Audit New Hire files Maintain knowledge of employee benefits (pension, insurance, etcetera) in order to relay the information to all New Hires Assist with conducting one-on-one, group, and panel interviews when necessary Perform other duties as assigned

Job Title:  Guest Relations Supervisor Reports to:  Spa General Manager ESPA at Baha Mar’s Guest Relations Supervisor will work together with the Spa General Manager to drive the revenue of all business centres in the spa through effective scheduling, yield management and sales as well as five star customer service.  As an Ambassador for the spa this individual will ensure outstanding five star guest relations, driving and delivering ESPA and Baha Mar brand standards. He or she will also provide support to the Spa General Manager as a Duty Supervisor and oversee the Spa Guest Relations Team.   The Baha Mar culture begins with PASSION. We have a passion for “BETTER THAN BEST” that leaves a lasting impression on our guests, and creates a timeless resort experience that is glamorous, fun and exceptional. Here is how you can “own the wow!” Care deeply Have a generous spirit Thrive as part of a team Pay exacting attention to details Create emotional connections with our guests Be strongly committed to Baha Mar’s success   What you will also have already accomplished: Previous operational experience within a 5 star spa environment   Description of Responsibilities ESPA at Baha Mar’s Guest Relations Supervisor will be responsible for driving the revenue of all business centres in the spa through effective scheduling, yield management and sales as well as five star customer service.  As an Ambassador for the spa this individual will ensure outstanding five star guest relations, driving and delivering ESPA and Baha Mar brand standards. He or she will also provide support to the Spa General Manager as a Duty Supervisor and oversee the Spa Guest Relations Team. Responsibilities will include, but are not limited to: SALES & REVENUE MANAGEMENT Drive revenue of treatments and spa programs through ensuring effective scheduling, yield management, upselling, and engaging the guest through thorough treatment and program descriptions. Strive to exceed personal and team sales targets and objectives as set by the Spa General Manager. Run daily Spa Soft reports and input statistics into ESPA KPI documentto produce daily and monthly statistical reports and KPIs, reviewing with the Spa General Manager and ESPA to identify business and revenue opportunities. Play an active role in creating new initiatives in retail/booking incentives and cross selling promotions. Assist the Treatment Manager/Lead where required in calculating team incentives on a monthly basis, submitting to the Spa General Manager for approval. Manage tracking; monitoring; and developing ESPA Retail activity within the team (Mindful Selling). Ensure turn away business and repeat guests are accurately tracked by the Spa Guest Relations team through the Spa Software. Drive up selling of spa promotions whilst ensuring uptake is recorded. Liaise with other Baha Mar departments to maximize revenue opportunities (Casino, Sales and Marketing, etc.). Ensure correct billing procedures and reconciliation of funds on reception at the close of each shift and at the end of the day’s work. Maintain an effective retail stock control system including monthly inventory and placing orders to par level.Monitor shrinkage activity as part of this process. Adjust par levels and retail sales focus according to business needs and consumer demand. Ensure all retail areas, shelves and products are clean, tidy, and visual merchandising and displays are set to standard. GUEST RELATIONS Be a constant presence at the spa reception taking regular walk rounds of all spa areas, ensuring interaction with guests and members. Lead by example by providing a warm welcome to clientele whilst striving to provide outstanding service. Conduct spa tours for VIPs, sales and marketing, guests, journalists and prospective members.Act as an Ambassador for the spa at all times. Deal with any client complaints promptly and effectively, ensuring client satisfaction and revenue is not jeopardised.Record any grievances and follow up accordingly, communicating with the Spa General Manager at all times. Ensure Spa Guest Relations record each guest preferences, accurately updating guest profiles.   DUTY SUPERVISOR Act as Duty Supervisor when assigned this role as part of the rota created by the Spa General Manager/Manager. Ensure the facility is adequately manned at all times.Oversee the smooth running of all business centres in the spa. Inform the relevant department head of any complaints or issues regarding the Spa’s facility, taking action or recommending amendments if necessary. Manage the Opening/Closing Procedures when on duty. Complete opening procedures and check lists per relevant area on a daily basis, reporting any housekeeping or maintenance issues to the relevant department and ensuring prompt resolution. Attend any hotel or spa meetings in the absence of the Spa General Manager, taking up to date revenue figures from the spa, communicating the day’s business, guests and any relevant activities to other department heads. Carry out daily briefings with the entire spa team, communicating guest information, hotel news and revenue targets. Be part of the MOD schedule   PERSONNEL MANAGEMENT Create and maintain staff rosters for Guest Relations according to business demands, ensuring adequate cover at all times and little or no overtime. Maintain staff moral and council/motivate where necessary. Record, report and always attempt to resolve grievances as quickly as possible. Manage the recruitment, induction, training, development, performance appraisals and discipline of all Guest Relations, under the supervision of and in communication with the Spa General Manager. Oversee attendance sheets, sick leave and holiday arrangements, ensuring adequate business cover is maintained. Hold regular meetings with Spa Guest Relations Team to communicate, motivate and be aware of staff needs. Conduct effective inductions and ongoing training for all Guest Relations in line with ESPA and Baha Mar brand standards, accurately recording and keeping Training Checklists for each team member. Maximize revenue of treatments and programmes through effective scheduling, yield management and cross sales. Contribute to the team’s overall targets and strive to achieve personal targets and goals as set out by the Spa Management team. Maintain a sound treatment and retail knowledge with the ability to accurately describe benefits and prices. Up sell current spa promotions/packages whilst ensuring uptake is recorded accurately. Ensure sales are closed on product recommendations made by the therapists. Participate in standard operating procedures for ESPA’s Active Retail programme. Encourage clients to return by recommending an ongoing treatment programme, inviting guests to rebook. Responsible for all billing procedures at the reception desk and the correct reconciliation of funds at the close of each shift and at the end of the day’s work. Review group blocks for cut-off date extensions, and ensuring the group blocks are created and monitored correctly prior, during, and post the groups dates. Attend group pick-up / pre con meetings when scheduled Run group arrivals lists daily for future arrival dates, and no-show reports daily. Check for duplicate reservations – by calling all multiple same name reservations to ensure accuracy of guest names, and any special requests. Check for group reservation errors – and contact caller of the reservation or group contact accordingly to obtain and verify information. Work with group rooming lists, reservation changes, and group billing – according to contract and email history.     OPERATIONS/GENERAL Support the spa reservation operation and maximise revenue opportunities and guest relations by undertaking reception and reservation duties as part of daily responsibilities. Regularly update manuals and workbooks to ensure that all operational procedures are carried out in the prescribed manner .

Job Title: Kitchen Technician Manager Reports to: Director of Engineering Baha Mar’s Kitchen Technician Manager will work together with the Director of Engineering to ensure and oversee the maintenance of general kitchen operations as well as the safety and security of kitchen facilities, furnishings, and equipment. The Baha Mar culture begins with PASSION. We have a passion for “BETTER THAN BEST” that leaves a lasting impression on our guests, and creates a timeless resort experience that is glamorous, fun and exceptional. Here is how you can “own the wow!” Care deeply Have a generous spirit Thrive as part of a team Pay exacting attention to details Create emotional connections with our guests Be strongly committed to Baha Mar’s success What you will also have already accomplished: High School Diploma Management experience preferred 4+ years experience in the Kitchen Technical field Hospitality/Tourism resort experience preferred   Description of Responsibilities Baha Mar’s Kitchen Technician Manager will work together with the Director to ensure and oversee the maintenance of general kitchen operations as well as the safety and security of kitchen facilities, furnishings, and equipment. Responsibilities will include, but are not limited to: Provide management of and support to the Kitchen Technician team. Optimum delivery of maintenance processes and services, balancing a pragmatic approach with the need to consistently deliver services to a standard of excellence Ensure all maintenance tasks are performed in a timely and professional manner Inspect all kitchen facilities, furnishings and equipment for proper functioning on routine basis Liaise with external contractors and suppliers Support maintenance inspection processes, forward feedback to Director Report maintenance deficiencies and items in need of repair Manage time efficiently to meet commitments Follow all required health, safety and standard operating procedures Report all suspicious persons, actions, hazardous conditions etc. to security Train engineering team in fire prevention, environmental health and safety, and engineering systems Uphold the highest standards of courtesy and conduct exceeding expectations Total compliance with Baha Mar’s standards of operation Stay current on hospitality best practices and industry trends Perform other duties as assigned

Job Title: Gourmet Hostess- Cafe Martinique About the Company Atlantis, Paradise Island - the most popular resort destination in the Bahamas - features the world's largest open-air marine habitat; Aquaventure water park, including the iconic Mayan Temple's Leap of Faith slide; 11 unique pools; renowned beaches; 18-hole golf course; the largest casino in the Caribbean; over 21 restaurants, 19 bars & lounges and Aura nightclub. Atlantis also offers a multitude of unique accommodations, including the iconic Royal Towers and the stylish Cove Atlantis. Job Summary Supervises the operation of the dining room during meal service periods, adjusting customer seating flow in such manner as to balance customers among the various service stations. Main Duties & Responsibilities Assigns service station to all service staff observing their present-ability for compliance with appearance and uniform standard. Checks table settings for proper presentation and completeness. Seat guests in preferred section, provides menus and introduces server. Verbally explain to staff any menu changes, meal specials or other factors that relate to service of food or dining room operation. Inspect restaurant to ensure all items are in proper order, taking appropriate action on all matters not meeting standard. Graciously greet guests upon their arrival and escorts them to a table, balancing the customer flow among the service station, taking into account requests for a particular table or server, depending on availability. Handle guest complaints immediately and politely, advising manager of all incidents. Oversees the general functioning of the dining room during the meal service period, relaying information to service staff, requesting feedback from guests as to their satisfaction, making adjustments when and where necessary. Must know all products served in the restaurant. Thorough knowledge of facilities to assist guest with information when necessary. Assists with the duties of wait staff such as securing of food or beverage item for a customer, resetting a table for reuse, etc. as the customer traffic flow allows, ensuring the maintenance of food service effectiveness and efficiency. Requirements High school diploma or equivalent vocational training Minimum of 1 year restaurant experience Strong communication skills Food Handler’s Certificate

General Manager Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas.  Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary: Responsible for leading the Perfect Day CocoCay team to deliver sustained superior performance by fostering a positive work environment, prioritizing strategic goals, allocating resources, promoting operational excellence and safety, developing Leaders and Employees, and championing a world class Guest experience. The General Manager provides guidance and strategic direction for the entire Island Leadership Team to deliver the long-term vision of Royal Caribbean and the Private Destination Islands. This role ensures company, divisional, and site performance objectives are met or exceeded by performing the following essential duties and responsibilities personally or through subordinate managers/supervisors. All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s brand standards, SQM standards, USPH guidelines, environment, and safety policies. In accordance with Royal Caribbean International’s Royal Way, each Employee always conducts himself in a professional and courteous manner. This consists of physical and verbal interactions with Guests or fellow Employees and/or in the presence of Guest contact and Employee areas. Essential Duties & Responsibilities: Leadership Provides teams with clear performance and conduct expectations that set the pace and quality of the efforts of Employees and Leaders. Establishes and maintains effective internal communications including regular department head meetings to ensure optimum teamwork and productivity. Champion and role models Royal Caribbean vision and values. Regularly motivates, supports, and recognizes Leaders and Employees. Motivate, coach, train, evaluate, and track development of direct reports. Always conduct him/herself in a professional and courteous manner through physical and verbal interactions with Guests or fellow Employees both Front of House and Back of House. Work Environment Foster a harmonious and cooperative team atmosphere, and continually encourage teamwork and cooperation between all Shipboard Employees and Perfect Day Employees. Indicate own intentions and expectations to others clearly and keeps agreements. Maintain high ethical and professional standards. Ensure Back-of-House Facilities and Accommodation are cared for, maintained, and meet the needs of Employees and Leaders. Promote a sense of collective ownership for the success of the team and company. Engage and empower Employees in order to reduce turnover and increase retention. Strategy Deliver the strategic initiatives of Royal Caribbean and Private Destinations at Perfect Day CocoCay. Develop and set Key Performance Indicators for the island and leadership positions with the Private Destination Shoreside Leadership. Collaborate with Shoreside Leadership in monitoring present and future trends, practices, and systems in the hospitality and cruise industries. Promote the implementation of competitive programs. Provide reporting on performance results for the areas of responsibility as it relates to revenue, expense management, Employee engagement, public health, and Guest satisfaction. Understand the objectives of the company and ensure Employees know their individual responsibilities to achieve the company’s desired results. Resources Focus on activities that will maximize business success. Implement business and operating budget plans with Island Leadership Team. Monitor and analyze revenue and expense management to ensure targets are achieved. Consistently analyze finances to identify areas for improvement and take immediate action. Monitor island sales techniques to maximize revenue generation and ensure high customer service levels. Support departments to create innovative solutions to resource gaps. Operational Excellence & Safety Develop, reinforce, and regularly communicate with Island Leadership policies, procedures, and standards to the team. Ensure Island Leaders consistently maintain records and communicate results to Employees. Ensure Leaders systematically measure and target performance, develop plans to consistently improve, and keep record of corrective action and outcomes. Support and drive the safety culture to actively prevent workplace injuries and accidents at Perfect Day CocoCay. Ensure departments conduct regular inspections to ensure all facilities are kept in optimal condition by full implementation of preventive maintenance programs. Ensure island facilities are maintained to optimum standard, beach facilities groomed, and landscaping maintained. Development Ensure all Employees are accurately onboarded consistently across the departments.  Ensure job specific training's and competency testing (verification and familiarization) are in place and consistently delivered to equip all Employees with the necessary skills, knowledge, and attitude to perform their job effectively and deliver the Perfect Day Experience. Ensure Human Resources and Island Leadership comply with the disciplinary policy and are consistent in their approach to performance and conduct improvement. Ensure Employee performance appraisals in a timely, fair, and constructive manner in order to promote their personal and career growth. Communicate relevant information with Employees in order to improve internal communication within the Department and Company.   Guest Experience Seek to understand, anticipate, and fulfill needs, expectations, and opportunities of Guests. Ensure the highest level of Guest satisfaction by providing quality Guest services and amenities within corporate standards. Serve as the highest level of authority in answering Guests' complaints and resolving problems. Focus on activities and quality standards that ensure the satisfaction of Guests/Customers (both external and internal) Qualifications: Bachelor’s degree in Hospitality Management, Business Management, or related discipline. Five or more years of progressive management and training experience in large scale resort/Hotel/Cruise ship management with at least three years operational experience in operations, food and beverage, front office and/or housekeeping. Proven ability to manage all functions. Pre-opening and new build experience is a plus. Three or more years management experience onboard cruise ships or resort with knowledge of proper cleaning techniques, requirements, and use of equipment, and chemical handling is preferred. Required experience working with a quality management system. Previous exposure to international environments strongly preferred. Required experience managing Guest complaints and inquiries for a large company. Demonstrated leadership capabilities. Effective verbal and written communications skills. Superior Computer literacy in word processing, spreadsheets, purchasing and maintenance systems, accounts payable. Ability to manage an international staff in a positive and productive manner by motivating, developing and managing Employees as they work. Required strong experience and proven track record of achievements in field. Have the ability to create and write standard operating procedures. Knowledge & Skills : Displays tremendous leadership abilities while working as part of a team to yield goal-oriented results. Strong ability to coach and develop team members on effective problem resolution skills and aptitudes is a key requirement of this position. Previous exposure to international environments strongly preferred. Demonstrated leadership capabilities. Strategic thinker with strong conceptual skills, self-motivated, enthusiastic, flexible, and adaptable. Effective verbal and written communications skills. Advance computer literacy in MS Office, procurement, Internet, etc. Knowledge of policies and practices involved in the human resources function. Ability to supervise international staff in a positive and productive manner by motivating, developing and managing Employees as they work. Ability to speak English clearly, distinctly and cordially. Ability to read and write English in order to understand and interpret written procedures – this includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from managers and co-workers. Physical Demands: Ability to see, hear, speak, comprehend, and communicate. Ability to lift 50 pounds. Ability to reach and bend. Ability to walk upstairs. Exposure to noise, cleaning chemicals, and dust. Exposure to extreme outdoor temperatures. Exposure to moving mechanical parts and vehicles. On occasion, may be required to climb, balance, stoop, kneel, and crawl Work Environment: Outdoors, required to walk in extreme humid and hot conditions for several hours at a time Office (inside) Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

HR Manager Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas.  Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary: The Human Resources Manager is a strategic HR professional that partners with the leadership team to develop and implement human resources strategies and programs that are in line with the individual business units and organizational mission and vision. The HR Manager also serves as a strategic partner to the Island leadership team by providing human resource direction and guidance on all employee related issues. The HR Manager must have extensive knowledge in all aspects of HR including recruitment, employee relations, performance management, organizational development, learning, compensation, benefits and HR systems. Essential Duties and Responsibilities: Understand all current and future recruitment targets and goals, including resource planning and headcount requirements. Manage and resolve complex employee relations issues. Conduct effective, thorough and objective investigations as required. Analyze trends and metrics in partnership with the HR Manager Private Destinations to develop solutions, programs and policies. Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Provide day-to-day performance management guidance to line management (coaching, counseling, career development, disciplinary actions). Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention. Provide HR policy guidance and interpretation. Provide guidance and input on business unit restructures, workforce planning and succession planning. Identify training needs for business units and individual executive coaching needs. Participate in evaluation and monitoring of success of training programs. Serve as a strategic partner to the multiple functional leaders on site, implementing HR business objectives that align with the overall company plans and objectives. Partner with the HR organization in delivering employee milestone processes including performance and compensation planning. Coach business leaders on performance management discussions, employee relations issues, discipline matters, and promotion / transfer / termination discussions. Provide compensation and benefits including payroll support, teaming with relevant stakeholders as required. Collaborate with the various centers of excellence (compensation and benefits, talent acquisition, Learning and Development, HRIS) in various HR projects. Oversee annual succession and training planning. – aligned with the corporate L&D team to achieve business goals. Ensure that the highest quality onboarding experience is delivered for all employees, on a consistent basis.  Maintains/Conducts new employee orientation program. Educates and supports the management team with regards to HR policies, procedures and standards including the company's performance management system, our progressive discipline procedures, as well as the change/promotions process. Partners with Department Heads to ensure consistent and fair application. Provides open and honest performance feedback and takes appropriate action to improve performance. Creates a climate of trust and mutual respect. Fosters team unity and collaborates well. Knows our brand standards and is accountable for executing against them at all times; holds other accountable for delivering against the standards. Drives positive employee relations by ensuring compliance with collective bargaining agreements, HR policies and procedures and partnering with leaders to resolve conflicts/grievances. Responsible for ensuring compliance with the Code of Business Conduct and Ethics as the Compliance and Ethics Officer on site. Leads investigations into potential ethical violations and resolves accordingly. Uses advanced HR Information Systems to access and analyze data for reporting purposes based on business unit needs and uses relevant data to recommend solutions. Establishes and maintains professional relationships with government officials, port agents and other relevant business partners in The Bahamas in order to drive business effectiveness. Ensures Company Brand Standards, Safety, Environmental and other company policies and standards are consistently maintained. Makes recommendations for changes and implementation as appropriate.  Cultivates Customer First: Is an expert on our brand standards and is accountable for executing against them and holding others accountable for the same at all times. Leadership Skills: Leads with Passion, Drive and Energy. Exhibits professional leadership presence, positive energy and passion in all situations. Financial Responsibilities: Ensure annual headcount budget targets are consistently met. Make appropriate recommendations for efficiency. Be able to analyze, interpret the financials set forth. Create recommendations based on historical data. Proven contract negotiation and budget management experience. Knowledge and Skills: Responsible for meeting or exceeding all KPIs that are directly influenced by this role. Supports safety through various activities such as participation in Drills. Qualifications: Bachelor’s degree (or International equivalent) from an accredited university or college in Human Resources, Business Administration, Psychology or related field is required or 10 years senior management experience in human resources. Minimum five years progressive experience in Human Resource Management (ideally in an international company). Minimum of three years in employee relations investigating, negotiating and resolving grievances and conflicts, preferably in a multi-cultural, diverse environment. Strong working knowledge of the Bahamas Employment Act. Have strong commercial and business acumen. Ability to deliver in a matrix environment with a culture individual accountability and team performance. Strong analytical and written communication skills. Communicates tactfully, effectively and confidently with staff members, guests, and department/division heads, both one on one and in larger group settings. Strong Administrative skills and proficient in Microsoft Office – Word, Excel, PowerPoint. Must have a thorough understanding of HR best practices. Experience of managing, coaching and developing a team. Highly organized with ability to manage multiple priorities and consistently meet deadlines. Ability to work in a high pressure environment. Ability to plan projects, assign priorities, resolve problems and to work without supervision. Excellent English reading and writing skills required. All employees must be able to communicate in the English language in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers. Physical Demands: While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment: All employees must be physically able to participate in emergency lifesaving procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency The employee must have the ability to lift and/or move up to 50 pounds. Environment on an Island, in an outdoor environment where high temperature and humid temperatures are experienced. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

Job Title: Benefits Specialist Reports to: Benefits Manager Baha Mar’s Benefits Specialist will work together with the Benefits Manager and is responsible for benefit enrollments and inquiries, implementing/processing benefit polices and ensuring compliance with Bahamian regulations. The Baha Mar culture begins with PASSION. We have a passion for “BETTER THAN BEST” that leaves a lasting impression on our guests, and creates a timeless resort experience that is glamorous, fun and exceptional. Here is how you can “own the wow!” Care deeply Have a generous spirit Thrive as part of a team Pay exacting attention to details Create emotional connections with our guests Be strongly committed to Baha Mar’s success What you will also have already accomplished: 3+ years benefits, finance and/or insurance administration experience; gained through education and/or experience Demonstrated intermediate experience using Microsoft Word, PowerPoint, Excel. Specifically, pivot tables, data import/export, report creation/generation, database management. Excellent communication skills, both written and verbal; ability to make presentations and communicate effectively with Baha Mar associates Description of Responsibilities Baha Mar’s Benefits Specialist will work together with the Benefits Manager and is responsible for benefit enrollments and inquiries, implementing/processing benefit polices and ensuring compliance with Bahamian regulations. Responsibilities will include, but are not limited to: Serve as primary contact for benefit enrollments Process/verify benefit enrollments Create and maintain a reliable information source on benefits and procedures in HRIS system Research, resolve and respond to benefits questions from team members, management and vendors Plan, organize and direct activities related to group health, life, dental, vision and other insurance programs Work closely with insurance carriers to resolve benefit issues Audit and reconcile premium billings Set up initial data groups, imports, exports, etc. Solicit and manage employee discount program Ensure accuracy of initial data input Provide information to end users in a timely manner Integrate with key human resources, payroll, and information technology functions Update the benefits system on a daily basis Conduct benefits data analysis and produce reports Manage daily activities associated with benefits compliance Liaise to outside vendors for linking and transferring of information Maintain HR department records and team member files Plan and coordinate health and wellness team member programs Assist and oversee HR Concierge processes Perform other duties as assigned

HR Specialist Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.  Position Summary: Part of the Island Leadership team, the HR Specialist will support the HR manager in all facets of Human Resources Operations in Coco Cay including the implementation of strategic, tactical and operational goals.  As an HR Specialist you will understand the needs of the overall business and provide all the necessary assistance to the HR Manager to implement, optimize and lead best in class policies, procedures, systems and practices in all aspects of the employee lifecycle i.e. Communications, Organizational Design, Recruitment & Selection, Compensation & Benefits and Employee Relations. Essential Duties and Responsibilities: Understand all current and future recruitment targets and goals, including resource planning and headcount requirements. Manage and resolve complex employee relations issues. Conduct effective, thorough and objective investigations as required. Analyze trends and metrics in partnership with the Coco Cay HR Manager to develop solutions, programs and policies. Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Provide day-to-day performance management guidance to line staff (coaching, counseling, career development, disciplinary actions). Work closely with employees to improve work relationships, build morale, and increase productivity and retention. Provide HR policy guidance and interpretation Provide guidance and input on business unit restructures, workforce planning and succession planning. Identify training needs for business units and individual executive coaching needs. Participate in evaluation and monitoring of success of training programs. Serve as a strategic partner to the multiple functional leaders on site, implementing HR business objectives that align with the overall company plans and objectives. Partner with the HR organization in delivering employee milestone processes including performance and compensation planning. Participate on coaching business leaders and staff as required on performance management discussions, employee relations issues, discipline matters, and promotion / transfer / termination discussions. Provide compensation and benefits support, teaming with our global compensation team as required Collaborate with the various centers of excellence (compensation and benefits, talent acquisition, Learning and Development, HRIS) in various HR projects. Support annual succession and training planning. – aligned with the corporate L&D team to achieve business goals. Ensure that the highest quality onboarding experience is delivered for all employees, on a consistent basis.  Conducts new employee orientation program Cultivates Customer First Is an expert on our brand standards and is accountable for executing against them and holding others accountable for the same at all times Leadership skills Leads with Passion, Drive and Energy Exhibits professional leadership presence, positive energy and passion in all situations Accepts ownership for achieving results in all areas of accountability including environmental performance, ratings, expenses, USPH, Workplace Safety and employee satisfaction Financial Responsibilities: Ensure annual headcount budget targets are consistently met. Make appropriate recommendations for efficiency. Be able to analyze, interpret the financials set forth. Create recommendations based on historical data. Knowledge and Skills: Responsible for meeting or exceeding all KPIs that are directly influenced by this role Ensures service standards, Safety, Environmental and other company policies and standards are consistently maintained Supports team’s Public Health needs by assisting with the implementation of plans and programs (e.g. OPP; IPM; Water Safety Plan, including potable and recreational waters; Public Health. Supports safety through various activities such as participation in Drills. Qualifications: Degree in Human Resources Management or related discipline Minimum 4-5 years HR experience ideally in an international company Excellent communication and influencing skills across different geographical locations and cultures Have strong commercial and business acumen Ability to deliver in a matrix environment with a culture individual accountability and team performance Proven planning. attention to detail and project management skills Proven experience of leading all aspects of the employee lifecycle Proven contract negotiation and budget management experience Must have a thorough understanding of HR best practices Experience of managing, coaching and developing a team. Highly organized with ability to manage multiple priorities and consistently meet deadlines Ability to work in a high-pressure environment Strong administrative skills and working knowledge of computers, internet access and the ability to navigate within a variety of software packages such as Excel, Word, AMOS and other related programs Good communication/social skills. Ability to plan projects, assign priorities, resolve problems and to work without supervision. Excellent English reading and writing skills required All employees must be able to communicate in the English language in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers Physical Demands: While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. All employees must be physically able to participate in emergency lifesaving procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency. The employee must have the ability to lift and/or move up to 50 pounds. Work Environment: Environment on an Island, in an outdoor environment where high temperature and humid temperatures are experienced. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.