35 Hospitality & Tourism jobs

Aquatics Guide Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary: The Aquatics Guide should possess a dynamic outgoing demeanor with a passion for delivering industry leading service while demonstrating exemplary skills. This role establishes and drives a positive working environment and focuses on the Guest Experience while operating with optimum Safety in all activities with of our guest and fellow colleagues in mind. Guiding activities such as Zip line, Kayak, Jet Ski and other activities as required by the Destination Experience Manager. Leading by example at the Front of House this is a position that requires exemplary customer engagement. Must be able to responds to any type of emergency. Performs lifesaving procedures and CPR. This position description in no way states or implies that these are the only duties to be performed by the Island employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards. Essential Duties and Responsibilities: Guide zip line tours in a safe and responsible way; communicate with the direct supervisor if any structural and operational issues arise. Be able to conduct tours on a timely manner, working as a team with other zip line staff. General maintenance of the zip line equipment i.e. harnesses, safety straps, carabineers, trolleys, lanyards, ropes, breaking system, pulleys etc. Write reports and fill maintenance logs on a daily, weekly and monthly basis. In addition maintain, inventory and safety check all guiding equipment related to the Jet Ski, Zip line and Kayak Equipment. Be aware of available rescue equipment, how to use it and ask for training if needed. Keep a clear communication while using the radio channel provided for the operation, using it in a professional manner. General maintenance of EZ dock slips and dock pieces, dock anchors and wave runners daily cleaning procedures. Participate in trainings on a weekly and monthly basis, held by the Management Team or ADEM Acknowledge distress signals and responds actively to any emergency situation and/or assist if needed, following company procedures. Oversee rescue gear is up to standards (visually and operational) Be able to give basic maintenance to the equipment and report malfunctioning piece. Train new staff on tour and guiding rescue procedures. Lead jet Ski and Kayak Tours. Duties will include sale of all tours and activity and revenue generating products. Be polite and courteous towards guests and fellow colleagues. Excellent customer service. In case of an emergency follow the proper rescue procedures. Set up and close down working areas as per schedule or instructed by DM. Always wear the uniform provided by the company. Always wear proper footwear. Adheres to company confidentiality agreement with regard to any confidential company information Financial Responsibilities Awareness of the monthly budget, to be able to control the equipment inventory and assist the DM in regards to the purchasing plan. Knowledge and Skills: Lifeguard Certified and experience. Must be comfortable working on heights, utilizing climbing gear. Must be able to work under pressure without losing concentration. Proper communication skills in English. Ability to apply common sense understanding to carry out oral instructions Qualifications: Working knowledge of computers, internet access, and the ability to navigate within a variety of software packages such as Excel, Word, and PowerPoint required Demonstrated aptitude for the management of headcount within assigned area, as it relates to and supports the aquatic facility Knowledge of principles and processes for providing customer and personalized service including needs assessment, problem resolution and achievement of quality service standards. Ability to work within a team of international staff in a positive and productive manner Completion of high school or basic education equivalency required. 1 years’ experience in a similar previous role. Lifeguard Certified Must be comfortable working on heights, utilizing climbing gear. Must be able to work under pressure without losing concentration. Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the island operation. Flexibility to be engaged yet focused, direct and encourage a positive, dynamic, diverse guest services operation by navigating through a changing work environment Language Requirements: Have a good command of English to understand and enforce rules in a polite and effective manner. All employees must be able to communicate in the English language in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers. Physical Demands: Must be physically fit and able bodied to be trained as a lifeguard. Successfully complete company’s lifeguard training and earn a certification, complete the physical requirements of the Swim Test Demonstrate the ability to swim a minimum of a 500 meter swim, 3-5 minutes water tread without use of hands and be able to dive 3-4 meters to ocean floor if needed Must be able to stand in the sun and endure external elements during work assignment. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Full use and range of arms and legs as well as full visual, verbal, hearing abilities are required to receive and give instructions in the event of an emergency, Ability to lift and/or move up to 50 pounds. Work Environment: While performing duties of this job, the employee may be required to walk outdoors in extreme humid and hot conditions, working on height (tower decks), and enter the water to perform rescues if needed. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! RCL is an Equal Employment Opportunity employer.

Safety Officer Perfect opportunities begin with Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary: The Safety Officer position on Private Destinations is responsible for ensuring compliance with all safety laws, regulations, and policies in order to create a workplace where Crew Members can thrive in their roles while avoiding the risk of injury. This role works with Island, Ship, and Shore Side Leadership to manage safety compliance and improve the injury prevention programs. This includes developing strategies to mitigate risks, managing incident record keeping, following up on corrective action, conducting compliance audits and inspections, training safety related topics, and more. Essential Duties and Responsibilities: Safety Culture Responsible for meeting or exceeding all KPIs that are directly influenced by this role. Encourage a positive attitude towards health and safety among all Crew Members. Maintain knowledge and practice Island Safety at a high level acting as mentor and advisor to all Crew Members. Ensure all Crew Members view sustaining a safe environment as a responsibility of every role and perform their safety duties to the best of their abilities. Allocate resources to maintain a best practice safety culture in all areas. Provide a point of contact on injury prevention issues for all divisions of Royal Caribbean. Provide experienced injury prevention support for new build projects. Develop Safety Report that details improvements and corrections to be observed daily. Leads operational safety meetings and provides safety related expertise and guidance to management responsible for enforcement of injury prevention and public health related policies and programs. Training Ensure that all Crew Members are trained and competent to perform all aspects of their role safely. Develop briefings and training's for both Island and Ship Crew Members to promote injury prevention and risk mitigation. Maintain an in-depth knowledge of all required Company, Regulatory, and Ride/Attraction Manufacturer Safety Training's at a "Train-the-Trainer" proficiency. Train Island Leadership Team to conduct statistical analysis and recommendations from Crew and Guest injury data as required for Executive Committee briefings. Attend meetings, training activities, courses and all other work-related activities as required to support injury prevention initiatives. Standards & Policies Maintain compliance with international and company regulations and requirements. Ensure "The Royal Way", Safety, Environmental, Audits, and other company policies and standards are consistently maintained. Lead and monitor the compliance of all safety standards for all rides, attractions, and equipment (i.e. commissioning, systematic inspections, preventative maintenance, replacement, etc.) with Island Leadership. Establish and maintain formal health and safety documentation. Ensure all equipment is operated as per the manufacturer's guidelines. Emergency Management System Lead the implementation, training, and revision of the Island's Emergency Management System with is Island, Ship, and Shore Side Leadership. Maintain clear procedures for action to be taken in the event of an emergency. Risk Management & Injury Prevention Plan, develop, implement, and monitor a workplace safety and injury reduction program (i.e. Personal Protective Equipment, Evacuation, Fire Safety, Respiratory Protection, Chemical Management, Working at Heights, Food Safety, Corrective Action and Root Cause Analysis, etc.) Ensure that the programs are effectively implemented and any deficiencies in their application are communicated to the responsible division head. Ensure all equipment is in safe conditions for all to use and work on. Actively encourage controlling risks in workplace activities. Develop Risk Register. The Risk Register is a formal document that defines the island's major risks and plans to reduce the impact of the risk through strategic initiatives. Incident Management Ensure all near misses, accidents, and incidents are immediately reported. Investigate all accidents and incidents with Island Leadership to identify root causes and prevent recurrence. Formulate and execute action plans based on findings from investigations including "lessons learned" training and the introduction of best practices. Work with Island Leadership to improve the injury investigation process. Systematically communication with stakeholders (i.e. Shore Side Private Destinations, Risk Management, Risk Prevention, etc.) during and after incidents. Qualifications: Bachelor's degree in Business Management or related discipline. Bachelor's degree strongly preferred Minimum of 5 years hotel, theme park, cruise ship, maritime or industrial/public safety experience with primary responsibilities in the training, implementation and administration of safety systems and procedures strongly preferred Strong experience and proven track record of achievements in field. Knowledge and Skills: Full understanding of the Safety and Quality Management Program including injury and accident investigation responsibilities. Train the Trainer Certification. Displays leadership abilities while working as part of a team to yield goal-oriented results. Previous exposure to international environments strongly preferred. Strategic thinker with strong conceptual skills, self-motivated, enthusiastic, flexible, and adaptable. Effective verbal and written communications skills. Advance computer literacy in MS Office, incident management systems, Internet, etc. Ability to speak English clearly, distinctly and cordially. Ability to read and write English in order to understand and interpret written procedures - this includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from managers and co-workers. Physical Demands: Ability to see, hear, speak, comprehend, and communicate. Ability to lift 30 pounds. Ability to reach and bend. Ability to walk upstairs. Exposure to noise, cleaning chemicals, and dust. Exposure to extreme outdoor temperatures. Exposure to moving mechanical parts and vehicles. On occasion, may be required to climb, balance, stoop, kneel, and crawl. Work Environment: Office (inside) Traveling Outdoors, required to walk in extreme humid and hot conditions Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! RCL is an Equal Employment Opportunity employer.

Activities Manager Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary: Works in conjunction with the Cruise Director to host, coordinate, schedule, create and supervise the day-to-day entertainment and associated activities presented by the Cruise Director’s Division. Will step up into the Cruise Director’s position as needed. Essential Duties & Responsibilities: All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s The Royal Way, SQM standards, USPH guidelines, environmental, and safety policies.  Each shipboard employee may be required to perform all functions in various food and beverage service venues throughout the ship.   In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times.  This consists of physical and verbal interactions guests or fellow shipboard employees and/or in the presence of guest contact and crew areas. Implements Royal Caribbean International’s The Royal Way for Cruise Programs. Manages and develops adult and family activity programming and refreshes current activities sensitive to guest demographics and itinerary fluctuations Maintains a high degree of “floor presence” to observe the operations.  Monitors the staff to ensure procedures and services are performed in accordance with The Royal Way. Monitors set-up is performed on time and adequate supplies are prepared. Inspects activity venues, equipment, etc. to ensure efficient service, safety, cleanliness and compliance to standards. Serves as Master of Ceremonies for shows and events presented by the Cruise Director’s Division. Including but not limited to Deck Sail Away Parties, Dancing Under The Stars, Theme Nights, Games Shows, Meet and Mingle Party, Honeymooner’s Party, Talent Show, Singles Events, Karaoke Idol, Private Destination Activities, Captain’s Corner, Parades, Pool Games, Folkloric Shows, Expo! Late Night Comedy, and Crown and Anchor Party. Manages Island-wide venue music according to Royal Caribbean International’s The Royal Way.  Venues including but not limited to public spaces, specialty restaurants, dining room, windjammer café, bars, sports deck, pool deck, and private destinations. Manages Island-wide holidays and special events. Confers with Island management to plan and integrate all departments and product offerings to enhance the guest experience through TV, Adventure Ocean, F&B, Decorations, Costumes, Activities, and Music etc. Manages and owns the Explorer Academy program. Manages and owns the Movie experience. Manages the Bingo operation according to Royal Caribbean International’s The Royal Way and SQM.  Coordinates with all departments to ensure successful operation. Keeps current on entertainment and activity trends regarding TV, pop culture, sports, nightclubs, activities, game shows, trivia, music, dance crazes, fads, reading materials, etc. Maintains costs at reasonable levels without affecting quality and standards. Reviews and approves the requisitions placed by the CPA. Requires the items be requisitioned in correct quantities, within acceptable time-frames and in accordance with established control procedures. Conducts workstation spot checks to ensure items are correctly stored to minimize deterioration and waste. Investigates and resolves activity quality and service complaints in a timely fashion, and always with a view to exceeding the expectations of our guests. Responds to guest complaints in a considerate, professional and positive manner by showing concern and listening actively. Takes ownership of guest concerns, by following-up and ensuring complaints are resolved to the guest’s satisfaction. Manages the assignment of duties, responsibilities and workstations to employees. Creates staff schedules to estimate staff requirements to ensure quality and delivery of the guest experience to guests. Reviews and approves time-sheets. Reviews personnel actions such as new hire requests and discharges, to ensure proper staffing. On a basis meets with the Sports Supervisor and Adventure Ocean Manager to review Adult Activity, Family Activity and Adventure Ocean programming to review guest demographics and effectively manage the team using the cross utilization matrix to schedule manpower. Mentors, develops and provides on-the-job training to Island staff/DJ to strengthen their current performance and preparation for possible advancement to promotional positions. Observes and evaluates employees to ensure quality standards and service is met. Conducts training for new activities, emcee skills etc. Monitors the daily activities to ensure quality, variety and suitability for the current demographic.  Recommends measures to improve activities and employee performance to increase quality of Adult and Family Activities. On a regular basis, meets with staff to disseminate company related correspondence, notices, policies, procedures, etc. Attends meetings, training activities, courses and all other work-related activities as required. Where appropriate, initiates meetings to address and resolve quality concerns and to continuously identify improvement opportunities. Monitors the status of the Balanced Score Card targets to meet assigned goals. Prepares hand over notes for incoming Activities Manager. Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management. Qualifications: Bachelor’s degree in Theatre, Arts, Recreation, Leisure Studies, Public Relations, Communication or related field from an accredited university or college or the international equivalent preferred. One to two years Master of Ceremonies or professional entertainment (theatre, music, dance, comedy, etc.) experience with resorts, cruise lines, entertainment or recreational industries preferred.  Special talent skills such as singing, dancing, ballroom dancing, juggling preferred. Ability to capture and manage the attention of a large group of people with effective and courteous microphone techniques to serve as master of ceremonies at major events and shows. Ability to design creative activities for Adult and Family programming while containing costs. Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the entire Adult and Family Activity Program.  Ability to communicate tactfully with department heads, coworkers and other shipboard employees to resolve problems and negotiate resolutions. Ability to utilize customer service skills by exercising authority and discretion to satisfy guests in a manner consistent with Royal Caribbean International’s The Royal Way. Ability to mediate, diffuse and/or resolve problems and negotiate resolutions. Demonstrated aptitude for the financial aspects of an activity and entertainment operation, including the successful identification of expense reduction through cost control. Demonstrated aptitude for the management of headcount within assigned area, as it relates to and supports the business needs of the vessel. Ability to manage the international staff in a positive and productive manner by motivating, developing and managing employees as they work. Knowledge of policies and practices involved in the human resources function. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or terminate employment. Knowledge of policies and practices involved in the human resources function. Knowledge of principles and processes for providing customer and personal service including needs assessment, problem resolution and achievement of quality service standards. Working knowledge of computers, Internet access, and the ability to navigate within a variety software packages such as Excel, Word, and Adobe Page Maker or related programs. Completion of high school or basic education equivalency required. Language Requirements: Ability to speak English clearly, distinctly and cordially with guests. Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers. Physical Demands: All island employees must be physically able to participate in emergency lifesaving procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency. Must be able to stand in the sun and endure external elements during work assignment. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Ability to lift and/or move up to 50 pounds. Work Environment: Office Outdoors may be required to walk in extreme humid and hot conditions. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

Activities Staff Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary: Hosts and participates in shipboard recreational, entertainment and social programs geared towards adults and families. Serves as master of ceremonies to motivate, inform and entertain small and large groups of guests throughout their cruise vacation.  Essential Duties & Responsibilities: All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s The Royal Way, SQM standards, USPH guidelines, environmental, and safety policies. Each shipboard employee may be required to perform all functions in various venues and throughout the ship. In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and crew areas. Maintains continual interaction with the guests. Hosts and participates in adult and family recreational programs and activities. Socializes with guests in public areas at all times in accordance with Royal Caribbean International’s The Royal Way. Visits guest lounges at specified times to converse with as many guests as possible in the time allotted. Participates in greeting and directing guests on and off the gangways when the ship has arrived in the ports of call. Participates and hosts Family Activities creating an atmosphere welcome to guests of all ages. Assist Explorations at the front desk, back office ticket processing, and dispatching tours when necessary dependent on ticket sales. Instructs and participates in the ShipShape Program or Sports Court activities on Voyager class  Participates in shows and events presented by the Cruise Director’s Division by taking part in skits, and/ or simple dance routines. Instructs, organizes or facilitates various activities and/or tournaments. May serve as master of ceremonies for activities. This includes, but is not limited to: the Welcome Aboard Show, Farewell Show, Cruise Staff Cocktail Shows, Captain’s cocktail reception, Crown & Anchor Club, island activities, etc.  Participates as master of ceremonies or host for special group functions such as, but not limited to, charters, affinity, promotional, incentive, presentations, and various theme night arrangements. Operates spotlight equipment for production shows according to instructions as needed, when stage staff are required to perform duties backstage. Attends mandatory rehearsals as required. Assists in the coordination of audio or visual equipment for events as needed. Performs stilt walking for parades on Voyager and Ultra Voyager class ships as necessary. Assembles and disassembles pre and post activity props and equipment. Returns items to storage area. Maintains inventory of various prize lockers, office supplies and consumable items utilized in the backstage areas. Coordinates with the Cruise Programs Administrator, Central Stores and Provision area when requisitioning supplies. Attends meetings, training activities, courses and all other work-related activities as required. Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management. Qualifications: Minimum hiring, language and physical requirements to perform the job. Hiring Requirements: Two years master of ceremonies or professional entertainment (theatre, music, dance, comedy, etc.) experience with resorts, cruise lines, entertainment or recreational industries required. Ability to provide a special talent or skill as a personal specialty class for activity planner preferred.  Activity class offerings preferred: dance instruction, craft classes, fitness classes, singing, etc. Ability to capture and manage the attention of a large group of people with microphone effective and courteous microphone techniques. Experience on a microphone required. Ability to provide basic instruction to a large group of people. Ability to utilize customer service skills by exercising authority and discretion to satisfy guests in a manner consistent with Royal Caribbean International’s The Royal Way. Working knowledge of computers, internet access, and the ability to navigate within a variety of software basic packages. Completion of high school or basic education equivalency required. Degree from a college or university in the theater, performance or dance preferred. Language Requirements: Ability to speak English clearly, distinctly and cordially with guests. Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers. Ability to speak additional languages such as Spanish, Portuguese, Italian, French or German preferred and taken preferably to European itineraries.  Language aptitude testing may be requested.  Fluency must be at a level to host activities and socialize with audiences of guests. Physical Demands: All island employees must be physically able to participate in emergency lifesaving procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency. Must be able to stand in the sun and endure external elements during work assignment. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Ability to lift and/or move up to 50 pounds. Work Environment: Office Outdoors may be required to walk in extreme humid and hot conditions. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

Aquatics & Recreation Manager Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.  Position Summary: Supports the Site General Manager in all water park operational aspects of the Private Destination to ensure company, divisional and site performance objectives are met or exceeded. Oversees the daily operation and monitors standards; Safety of guests and employees, staff training, superior guest satisfaction, budget for inventory, revenue generation amongst others Essential Duties and Responsibilities: Oversees and manages the Water Park facility. Work closely with all departments in establishing on-going operations procedures and programs for the park. Interview and select staff following proper procedures. Work with the Management Team in maintaining the parks safe operation for both employees and guests. Participate in regular meetings with the various department heads to ensure good communications within the park. Conduct daily and frequent site inspections to ensure that all departments meet the highest possible standards of safety, courtesy, cleanliness, and efficiency. Oversee the aquatics department as it relates to all water features and access to water to ensure proper training and continued training. Follow processes associated with maintenance of the physical plant to ensure safe operations and minimal downtime and good appearance at the lowest possible cost. Monitor application of standards in training, activities, maintenance of equipment and all aspects of the facility. Respond quickly, intelligently, decisively and in accordance with established emergency action plan. Implementation of new standards when needed to improve safety and efficiency. Schedule training sessions to all staff members i.e. rescue, safety, operation of equipment, sales, maintenance, customer service, and in any other applicable area, develops and implements additional modules as needed. Monitors safety of guests and employees; log and analyze incidents. Monitors working condition and availability of equipment. Acknowledge potential revenue generating sources, and propose improvements to achieve targets and maximize revenue. Monitors guest comments in order to identify issues and opportunities for improvement, proposes and implements solutions to ensure high level of product quality and guest satisfaction. Oversees hiring and scheduling process of Water park staff members. Monitoring certifications and that necessary training qualification met. Responds to any emergency situation and follows the company rescue procedures. Monitors budget spending, inventory. Participates in planning, development and implementation of projects together with PD management.   Financial Responsibilities Detect potential revenue generation sources. Monitor inventory and yearly budget. Qualifications: Associates Degree or equivalent or Minimum of 5-year experience in a Senior Supervisor and Management position in Amusement/Water Park, resort, sales, hospitality, customer service or similar field. Working knowledge of computers, internet access, and the ability to navigate within a variety of software packages such as Excel, Word, and PowerPoint required. Demonstrated aptitude for the financial aspects of managing departmental budgets. Demonstrated aptitude for the management of headcount within assigned area, as it relates to and supports the aquatic facility needs of the vessel. Knowledge of principles and processes for providing customer and personalized service including needs assessment, problem resolution and achievement of quality service standards. Knowledge of policies and practices involved in performance management. Ability to manage international staff in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary process through coaching and counseling to improve performance. Completion of high school or basic education equivalency required. 2 years’ proven experience as a Leader of a team. Must be physically fit and able bodied to be trained as a lifeguard through SGE. Demonstrate the ability to swim a minimum of a 500 meter swim, 3-5 minutes water tread without use of hands and be able to dive 3-4 meters to ocean floor if needed. Language Requirements:  Have a good command of English to understand and enforce rules in a polite and effective manner. All employees must be able to communicate in the English language in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers. Knowledge and Skills: Effective verbal and written communications skills. Proven dynamic Leadership and Training skills. Computer literacy in word processing, spreadsheets, purchasing and maintenance systems, accounts payable, email, and Internet. Knowledge of the principles and processes involved in business and organizational planning. This includes strategic planning, resource allocation, manpower modeling, leadership techniques and production methods. Knowledge of policies and practices involved in the human resources function. Ability to supervise an international staff in a positive and productive manner by motivating, developing and managing employees as they work. Prepares annual business strategy plan based on guidelines and division specific KPIs and follows through. Provides in-depth reports and justification, action or corrective plan of performance results on monthly basis. Ability to train and educate a team of International staff at all levels with the Department from Service training to all regulatory education and training. Ensure safe operation of all water park location areas with a special focus on safety, sanitation and hygiene, injury prevention and guest satisfaction. Implements, executes, manages and follows up on all corporate programs and initiatives, such as, but not limited to SQM policies and procedures, new product implementations, corporate initiatives and programs, etc.   Leadership Effectiveness: Accepts ownership for achieving results in all areas of accountability including; Guest ratings, revenue, expenses, Public Health, Injury Prevention and Crew Satisfaction. Inspires team through encouragement and recognition of outstanding performance. Resolves conflict with fact-based communication. Fosters team unity and inspires commitment. Collaborates well and works up, down and across the organization. Creates a climate of trust and mutual respect. Ensures the team is well trained capable of consistently delivering against the standards. Guest facing communication is professional, on brand and visually appealing. Is a role model for others and serves as a positive ambassador. Mentors, develops, and provides on-the-job training to direct reports to strengthen their current performance and preparation for future advancement.  Monitors and administers their performance using individual division KPIs on a monthly basis. Provides candid performance feedback and takes appropriate action to improve performance. Accurately identifies talent and follows the company’s promotions process. Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, or related programs. Physical Demands: All island employees must be physically able to participate in emergency lifesaving procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency. Must be able to pass a monthly scheduled physical test. Must be able to stand in the sun and endure external elements during work assignment. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Ability to lift and/or move up to 50 pounds. Work Environment: Office (inside)  Outdoors may be required to walk in extreme humid and hot conditions. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

Assistant Island Shore Excursion Manager Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary: The Assistant Island Shore Excursions Manager should possess a dynamic outgoing demeanor with a passion for delivering industry leading service while demonstrating exemplary skills. The role establishes and drives a positive working environment and focuses on the Guest Experience while operating with optimum Safety in all activities with our guest and fellow colleagues in mind. The Assistant Island Shore Excursions Manager is responsible for assisting the Island Shore Excursions Manager in ensuring the smooth day-to-day operation of all sports & leisure activities (e.g. wave jet, kayak, scuba diving, balloon etc.), tours & excursions, rentals, VIP services, retail stores, and recreational facilities. The Assistant Island Shore Excursions Manager assists in overseeing the entire guest Cabana Product experience. Leading by example at the Front of House; this is a position that requires exemplary customer engagement. This includes, but is not limited to, health and safety, guest service, cleanliness, revenue generation, expense control, training, leading tours, first aid, CPR and the upkeep and maintenance of equipment.   Additionally, the Assistant Island Shore Excursions Manager must ensure compliance with all laws, health and safety procedures, manufacturer guidelines, and standards set forth by the PADI program, lifeguard program, Aerophile, SQM, and RCCL guidelines. They must also possess knowledge of equipment maintenance, and demonstrate the ability to react appropriately to adverse weather and water conditions. As a leader in the organization, he/she must lead and inspire all employees to work to their highest capabilities and ensure they continuously develop talent in the department. This includes providing feedback on manning levels to maintain a positive and safe work environment as well as monitoring training needs and facilitating training. The role also supports the Activities Guides, Dive instructors, and Cabana Attendants as and when required. This position reports directly to the Island Shore Excursions Manager. The vision is to ensure total guest experience achieved through delivering a flawless program at all levels ensuring the maximum safety of guests and employees while enhancing product delivery, generating revenue streams and ensuring optimum knowledge shared with all employees as it relates to Rescue, Safety, Maintenance, Risk, Guest Satisfaction and compliance. This position description in no way states or implies that these are the only duties to be performed by the Island employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. Essential Duties and Responsibilities: All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s Royal Way Experience, SQM standards, health and safety guidelines, environmental guidelines, PADI standards, lifeguard standards, and safety policies.  Each employee may be required to perform other functions. Each employee must conduct oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow shipboard and Island employees. The role performs the following essential duties and responsibilities: Assist the Island Shore Excursions Manager in all aspects of the operation. Support in the management of a total of 40+ employees. Monitor the application of safety standards in training, tour guiding, maintenance of equipment, etc. Propose changes of existing standards or implementation of new procedures when needed to improve safety efficiency. Perform, teach, and evaluate all tour operations on the Private Destination. Work with the Management Team in maintaining a safe operation for both employees and guests. Participate in regular meetings with the team and management to ensure good communication. Conduct daily and frequent site inspections to ensure that all departments and employees meet the highest possible standards of safety, courtesy, cleanliness, and efficiency. Create and deliver job specific trainings and competency testing in order to equip all employees with the skills, knowledge, and attitude to perform their jobs. Develop skills and knowledge of team, provide further training and feedback for those interested in career development. Clearly explain all expectations, roles, and responsibilities to employees. Develop, implement, and monitor schedules and rotation sheets for the operation. Work to maintain an efficient and cooperative atmosphere among employees. Role model and reinforce all company policies, as well as serve as a positive ambassador. Maintain a working knowledge of general and departmental safety procedures. Attend and conduct safety training programs, in-service education, and physical training as required. Maintain a complete knowledge of the operation including the operating procedures for all attractions and positions. Conduct daily, weekly, monthly, and annual inspections and safety checks of all operating areas. Lead, record, and document all inspections and trainings to ensure conformance to standards. Respond to any type of incident in a controlled and appropriate manner. Coordinating responses from individuals and any equipment required. Drive boats and respond to any water related incident. Assist in investigate any incident that occurs and ensure the incident investigation is completed in a timely manner in compliance with the investigation policy and procedures. Ensure all areas of concern are fixed before the area or equipment is placed in operation. Identify safety hazards, housekeeping issues, or maintenance requirements and report issues to the appropriate channels. Explain the difference between Gross and Net revenues and know how to Identify tours with higher profit margins. Train the team on what tours are higher profit margins and how to up sell and cross sell tours. Be able to explain when and if a tour should be cancelled due to weather and safety. Reschedule and redirect guests to alternative activities to retain revenue. Train Team to respond quickly, intelligently, and decisively to incidents and emergencies. Train Team to effectively communicate with guests during operational changes and evacuations. Train team on sales techniques and promotion of island activities. Regularly participate in emergency scenarios to maintain a “rescue ready” culture. Ensure Team recognizes unusual conditions and are always ready to initiate appropriate operational changes. Ensure all Team operates within PADI and RCCL guidelines along with internal procedures. Conduct opening and closing procedures of the Island including designated areas of the beach facilities to make show ready. Maintain cleanliness by straightening out furniture, organizing equipment, returning life jackets to stands, picking up garbage, etc. Maintain a general knowledge of the entire island operation. Understand the workings of the PADI website to assist with the tracking of instructor information and qualifications. Monitor and document compliance of employee insurance requirements. Project a positive public relations image to employees and guests at all times. Display a friendly, helpful, and cheerful attitude while communicating effectively with employees and guests. Fully engage a team environment and cultivate a culture where people want to do their best. Motivate, inspire, appraise, coach, guide and teach team members on all facets of the new Perfect Day Model which will include a comprehensive Cabana Program. Foster team unity and inspires commitment to the brand. Ensure all employees have current information and are equipped to respond to guest needs and anticipate their unstated ones. Turn problems into opportunities by actively listening to and quickly resolving guest complaints. Actively seek and assist guests and be available to answer questions. Implement initiatives, changes, and trainings aimed to continuously improve the guest experience. Enforce all rules and provide crowd control in a friendly and fair manner. Track guest comments. Highlight areas of concern and provide effective solutions. Prepare and compile financial and operational reports for the Management Team. Apply expertise in order to ensure performance stays within the bounds of the designated budget and with regulations and where possible, best corporate/industry practice. Provide input on revenue generating opportunities and proactively makes recommendations for cost savings. Monitor inventory to ensure quality and timely delivery of products. Receive, issue, and take inventory of supplies and equipment. Report shortages to the appropriate channels. Accepts ownership for achieving results in all areas of accountability including NPS, ratings, revenue, and expenses, Workplace Safety and Employee Satisfaction. Qualifications: Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, PowerPoint, E1, Medallia, Amos, ASR and crunch time required. Demonstrated aptitude for the financial aspects of managing departmental budgets. Knowledge of principles and processes for providing customer and personalized service including needs assessment, problem resolution and achievement of quality service standards. Previous exposure to international environments strongly preferred. Previous experience in water sport/amusement parks/tours safety planning and procedures. Demonstrated leadership capabilities. Knowledge of PADI standards would be an advantage. Ability to confidently drive and maneuver boat. Or be required to learn and develop the skills to become a confident boat operator. Bachelor’s degree (B.A.) from four-year College or university, or two years related experience and/or training; or equivalent combination of education and experience. Prior experience supervising and instructing Aquatics programs and or land based tour operations is advantageous. Ability or capacity to be trained to assume the role of Island Shore Excursions Manager in their absence. Basic Public Health knowledge required. Language Requirements: Have a good command of English to understand and enforce rules in a polite and effective manner. All employees must be able to communicate in the English language in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers. Additional languages would be advantageous. Physical Demands: Must be physically fit and able bodied to be trained as a lifeguard Instructor. Demonstrate the ability to swim a minimum of a 300 meter swim, 2 minutes water tread without use of hands and be able to dive 3-4 meters to ocean floor picking up a 10 LB weight. Must be able to stand in the sun and endure external elements during work assignment. While performing the duties of this job, the employee is regularly required to stand, walk, use hands to touch, handle, or feel, reach with hands and arms, talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. All island employees must be physically able to participate in emergency lifesaving procedures and drills. Full use and range of arms and legs as well as full visual, verbal, hearing abilities are required to receive and give instructions in the event of an emergency, including the lowering of lifeboats. Ability to lift and/or move up to 50 pounds. Work Environment: While performing duties of this job, the employee is required to walk outdoors in extreme humid and hot conditions for extended periods of time. This is a position where duties are exercised outdoors and walking in sand and uneven surfaces will be required. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

Assistant Storekeeper Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary: This role establishes and drives a positive working environment and focuses on the Internal Customer Experience while operating with optimum Safety in all activities with of our guest and fellow colleagues in mind. All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s The Royal Way, SQM standards, USPH guidelines, environmental, and safety policies.  This position description in no way states or implies that these are the only duties to be performed by the Island employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards Primarily receives, stores, and distributes hotel consumable and disposable items, material, tools, equipment, and products throughout the island. The assigned storeroom supports the following Island functions: Administration, Hotel, Aquatics, Landscape, FOH  Furniture, Fixtures and Fittings, Food and beverage. Essential Duties & Responsibilities: Each employee reports to their workstation assignment on time and properly groomed and dressed according to Royal Caribbean International’s brand standards.  This includes a clean uniform, nametag, and any other uniform related item. Reads loading schedule, work order, shipping order, or requisition to determine items to be moved, gathered, or distributed Operates forklift safely to transport materials and items from loading areas to storage or to other designated areas. Transports stored items from storeroom or to pick up items from several locations throughout the island Opens bales, crates, and other containers.  Sorts and places materials or items on racks, shelves, or in bins according to predetermined sequence such as size, type, style, color, or product code. Sorts and stores perishable goods in refrigerated rooms.  Weighs or counts items for distribution to ensure conformance to company standards. Compiles worksheets or tickets from department specifications.  Fills requisitions, work orders, or requests for materials, tools, or other stock items and distributes items to departments.  Places orders on pallets, carts or shelves, or transports orders to department. Marks materials with identifying information. Maintains work area in a clean and orderly manner and according to USPH standards. Maintains inventory records.  Records amounts of materials or items received or distributed. Uses computer to enter records. Attends meetings, training activities, courses and all other work-related activities as required. Set up and maintain all newly constructed store rooms Assist with the unloading of provisions from the ships on a call day as required Performs related duties as required.  This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position.  Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management. Qualifications: Minimum of 2-year experience in a similar position. Working knowledge of computers, internet access, and the ability to navigate within a variety of software packages such as Excel, Word, and PowerPoint required One to two years storeroom, inventory, or materials management experience stocking and delivering supplies and equipment for large 4 or 5 star hotels, resorts, hospitals or related facilities. Ability to properly operate forklift and related equipment. Knowledge of public health standards (USPH) related to storeroom management hotel consumable and replaceable products. Knowledge of chemical storage guidelines. Ability to perform basic math functions with regard to storeroom procedures. Completion of high school or basic education equivalency preferred. Proven organizational skills Language Requirements: Ability to speak English clearly, distinctly and cordially with employees and management. Ability to read and write English in order to understand and interpret written procedures.  This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.  Physical Demands: All island employees must be physically able to participate in emergency lifesaving procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency. Must be able to stand in the sun and endure external elements during work assignment. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Ability to lift and/or move up to 50 pounds. Work Environment: Office Outdoors may be required to walk in extreme humid and hot conditions. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

Balloon Operations – Ground Crew Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.  Position Summary: All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s brand standards, SQM standards, USPH guidelines, environment, and safety policies. In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow employees and/or in the presence of guest contact and employee areas. This position description in no way states or implies that these are the only duties to be performed by the Island employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standard. The Balloon Ground Crew are in charge of flights and as such has the right to refuse entry to disembark any passenger who may present a danger to the safety of security of the guests and employees. Reporting to the Pilot and are to support the pilot and receive instruction from the Pilot. Flights will take place multiple times per hour per call day, commencing with a test flight for Safety checks. This provides an exceptional guest experience always with Safety in mind of guests and crew. Essential Duties and Responsibilities: Ground crew/operators are stationed on the boarding pass. The role is to manage the embarkation and disembarkation procedures in liaison with the pilot oversee the visitors during then waiting time. Monitor the landing platform during the flight I want the pilot of any danger on the ground. Operate the winch in the case of malfunction in communication with the pilot in order to effect retrieval from the ground. Following the emergency procedures moor the balloon following instruction from the pilot. In moor mode. Monitor the site and ensure that that all parameters are followed as per the Flight Manual. Complete up the Morning Ground crew check list and the closing ground crew check list always with Safety of the area, guests and crew in mind. Assist the Pilot as required for the following. Performing test flights and recording daily, weekly, monthly inspections as outlined in the Safety manuals The pilot will be fully conversant in the balloon envelope, load ring, control systems, landing platform pulley and cable, main winch and mooring points. Training will be providing and certification granted after fully completing the course – a minimum of 40 hours Understand and be familiar with safety flying positions. Be capable of making sound judgment of whether to fly or not and understand the major effects of weather. Be capable after training of understanding calculation of passenger load and when and how to make a decision to stop flights. Know how to respond safely to emergency situations, recovery of the balloon by the Ground crew whilst on board. Understand and have the capability to respond swiftly and calmly in the event of an incident. Have a proven knowledge of first aid and basic firefighting procedures. Have the ability to conduct routine maintenance safely which will include the ability to climb to conduct this visual checks and inspections. Comprehension of meteorology, how to read forecasts assessing conditions major effects of whether humidity pressure temperature wait helium purity. Have the ability to conduct and complete routine maintenance daily weekly monthly quarterly annual record-keeping observation and of course must have the ability to climb. Financial Responsibilities: To ensure accurate recording of any Island reservations in order to charge the guest accounts Communicate technical needs of any repair and maintenance needs which have significant financial impact Knowledge and Skills: Ability to speak English clearly, distinctly and cordially with guests. Ability to read and write English, in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, managers and co-workers. First Aid and Basic Fire Fighting and Emergency response procedures. Proven experience either flying balloon or a parasail operation. Effective communication skills both written and verbal. Comprehension of meteorology and understand and read forecasts assessing conditions. Previous experience in a highly focused customer facing environment. Qualifications: Completion of College Diploma or equivalent A minimum of two (2) years related experience and/or training. Ability to work positively and cooperatively in a diverse team environment to meet overall established time frames for the island operation. Rescue training indicative of the Island/ Water Park Environment Firefighting, first aid, emergency response and Safety training Qualifications for Ground crew follow a specific training course organized by the general manager. Upon completion, a written exam, which should be retained, provides verification that the ground crew member is familiar with the procedures of characters in flight in all modes of operation and that they’re competent to assume the required responsibilities after passing the exam the general manager will issue a declaration of level competence a DLC which the ground crew member signs to accept that they have completed the training course. Physical Demands: While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste and smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Must have the ability and fitness level that allows climbing. All island employees must be physically able to participate in emergency lifesaving procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

Balloon Operations - Pilot & Co-Pilot Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary: All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s brand standards, SQM standards, USPH guidelines, environment, and safety policies. The Balloon Pilot and Co Pilot should possesses a dynamic outgoing demeanor with a passion for delivering industry leading service while demonstrating exemplary skills. The This role establishes and drives a positive working environment and focuses on the Guest Experience while operating with optimum Safety in all activities with of our guest and fellow colleagues in mind.. Leading by example at the Front of House this is a position that requires exemplary customer engagement. Must be able to responds to any type of emergency. In accordance with Royal Caribbean International’s philosophy of the Royal Way , each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow employees and/or in the presence of guest contact and employee areas. This position description in no way states or implies that these are the only duties to be performed by the Island employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards. Essential Duties & Responsibilities: Manages and coordinates performing the following essential duties and responsibilities. All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s Royal Way Experience, SQM standards, USPH guidelines, environmental, and safety policies.  Each Island employee may be required to perform other functions in various venues In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow employees. The Balloon pilot is in charge of flights and as such has the right to refuse entry of disembark any guest who may present a danger to the safety of security of the system the pilot is stationed in the gondola, the role is to verify that the prevailing weather conditions are conducive for flying as outlined in the flight manual. Flights will take place multiple times per hour per call day, commencing with a test flight for Safety checks. To provide an exceptional guest experience always with Safety in mind of guests and crew The pilot will be responsible for all aspects associated with safe flight for guests and crew Communication with the Ground Crew to ensure Safe Operation during mooring and flying Performing test flights and recording daily, weekly, monthly inspections as outlined in the Safety manuals The pilot will be fully conversant in the balloon envelope, load ring, control systems, landing platform pulley and cable, main winch and mooring points. Training will be providing and certification granted after fully completing the course – a minimum of 40 hours Understand and be familiar with safety flying positions Be capable of making sound judgement of whether to fly or not and understand the major effects of weather. The Pilot will fly in the Gondola with the guests and be in constant communication with the Ground Crew. The Pilot will learn all aspects of safe mooring of the balloon, maintenance, repair and all aspects of hurricane preparedness. Be capable after training of understanding calculation of passenger load  and when and how to make a decision to stop flights Know how to respond safely to emergency situations, recovery of the balloon by the Ground crew whilst on board Understand and have the capability to respond swiftly and calmly in the event of an incident Have a proven knowledge of first aid and basic firefighting procedures Have the ability to conduct routine maintenance safely which will include the ability to climb to conduct this visual checks and inspections. The pilot shall receive specialized training in the operation of all aspects of the Balloon from a certified Instructor and in turn will be required to pass full certification Supervise and once certified have the ability to manage and train a team of Ground Crew Emergency Top up procedures of the Balloon Comprehension of meteorology, how to read forecasts assessing conditions major effects of weather humidity pressure temperature Have the ability to conduct and complete routine maintenance daily weekly monthly quarterly annual record-keeping observation and of course must have the ability to climb   Financial Responsibilities To ensure accurate recording of any Island reservations in order to charge the guest accounts Communicate technical needs of any repair and maintenance needs which have significant financial impact Knowledge and Skills: Ability to speak English clearly, distinctly and cordially with guests. Ability to read and write English, in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, managers and co-workers. First Aid and Basic Fire Fighting and Emergency response procedures Proven experience either flying balloon or a parasail operation Effective communication skills both written and verbal Comprehension of meteorology and understand and read forecasts assessing conditions Previous experience in a highly focused customer facing environment Qualifications: Completion of College Diploma or equivalent A minimum of two (2) years related experience and/or training. Ability to work positively and cooperatively in a diverse team environment to meet overall established time frames for the island operation. Rescue training indicative of the Island/ Water Park Environment Fire fighting, first aid, emergency response and Safety training Physical Demands: All island employees must be physically able to participate in emergency lifesaving procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency. Must be able to stand in the sun and endure external elements during work assignment. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Ability to lift and/or move up to 50 pounds. Work Environment: Office Outdoors may be required to walk in extreme humid and hot conditions. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

Job Title:  Human Resources Coordinator Reports to:  Director of Human Resources Grand Hyatt at Baha Mar’s Human Resource Coordinator will be responsible for assisting the Human Resources Team, ensuring the smooth and efficient running of the Human Resources Department.   The Baha Mar culture begins with PASSION. We have a passion for “BETTER THAN BEST” that leaves a lasting impression on our guests, and creates a timeless resort experience that is glamorous, fun and exceptional. Here is how you can “own the wow!”   Care deeply Have a generous spirit Thrive as part of a team Pay exacting attention to details Create emotional connections with our guests Be strongly committed to Baha Mar’s success What you will also have already accomplished:  Associates or Bachelor’s Degree in Human Resources/ related field. Minimum one year Hotel or Human Resource related work experience. Ability to work effectively under time constraints and deadlines. Able to set priorities, plan, organize, and delegate. Should possess the ability to complete multiple tasks simultaneously. Description of Responsibilities Grand Hyatt at Baha Mar’s Human Resources Coordinator will be responsible for assisting the Human Resources Team, ensuring the smooth and efficient running of the Human Resources Department. Responsibilities will include, but are not limited to: To ensure that all associate records are kept up to date. To attend Departmental Communication Meetings as scheduled. To provide the appropriate level of professional, courteous and caring service to other associates (internal customers) and other visitors to the division. To assist the Director of Human Resources with the compilation and implementation of all associate communications. To ensure that all in-house rules and regulations are communicated to associates and implemented. To advise the Director of Human Resources of any new support material that would be beneficial to the hotel. To ensure a strong professional relationship with all levels of associates within the hotel, taking an active interest in their safety and development. To maintain strong, professional relationships with relevant representatives from competitor hotels, business partners and other organizations, including local schools, hotel schools and universities. To respond to changes in the Human Resources function as dictated by the industry, company and hotel. To read the hotel's Associate Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety. To carry out any other reasonable duties and responsibilities as assigned.

Job Title:  Marketing Communications Manager Reports to:   Director of Sales and Marketing Grand Hyatt at Baha Mar’s Marketing Communications Manager will work together with the Director of Sales and Marketing and be responsible for developing, implementing, monitoring and measuring the annual integrated marketing and communications plan to support the business objectives for Grand Hyatt Baha Mar. The ultimate goal is to heighten market presence, increase positive awareness, strengthen brand loyalty, increase market share and most importantly, produce increased revenues and profitability.   The Baha Mar culture begins with PASSION.   We have a passion for “BETTER THAN BEST” that leaves a lasting impression on our guests, and creates a timeless resort experience that is glamorous, fun and exceptional. Here is how you can “own the wow!”   Care deeply Have a generous spirit Thrive as part of a team Pay exacting attention to details Create emotional connections with our guests Be strongly committed to Baha Mar’s success   What you will also have already accomplished:   Bachelor’s degree required; Marketing or Business is preferred. Minimum 2-5 years relevant experience in an integrated marketing role (digital, events/PR, marketing/communications). Strong media knowledge across all platforms (wired, mobile, social, OTT and broadcast). Strong written and presentation skills. Excellent organizational skills. Detail oriented with the ability to handle multiple projects at once.   Description of Responsibilities Grand Hyatt at Baha Mar’s Marketing Communications Manager will be responsible for developing, implementing, monitoring, and measuring the annual integrated marketing and communications plan to support the business objectives for Grand Hyatt Baha Mar Responsibilities will include, but are not limited to: Monitors competitive hotel actions and communicates findings Assists with marketing initiatives of hotel outlets such as bars, restaurants, meeting space, etc. Plan, research or coordinate with approved vendors and supervise the production of marketing materials, in-house collateral, and promotional and internal communications materials. Primary contact for vendors. Assists in organizing and planning property specific events. Manage and support agency partners and plans (public relations, advertising and online) as well as the local hotel marketing plan and budget.    Manage content strategy and messaging in website and digital channels (site content, campaigns, email marketing, digital assets, etc). Evaluate promotional and programming opportunities presented to hotel. Develop promotions and partnerships to meet the hotel’s marketing and revenue objectives. Forge and maintain relationships with organizations including key local and industry-related organizations – CVB, Chamber of Commerce, local government, hospitality trade associations, etc. Monitor, coordinate and respond to reputation management channels such as guest comment cards, online travel-related review sites (Trip Advisor, Yelp!) to generate positive exposure. Review and approve (along with GM and DOSM) all hotel press releases. Develop and regularly update hotel press kit, photography, and b-roll. Manage and handle all requests for on-property filming. Includes development of location fee schedule, assessing value of requests for trade for filming and managing on-property coordination and billing. Develop, coordinate, execute, and maintain a social media plan including, but not limited to, Facebook, Twitter, Instagram. Provide ongoing marketing leadership and guidance to Leadership Committee. Responsible for weekly and monthly reporting of efforts.  Identify cadence for the hotel’s weekly marketing meetings. Develop agenda in advance as well as manage follow-up. Attend weekly strategy and pick up meetings. Host hotel’s monthly marketing and public relations meetings. Participate in brand training and annual regional Marketing Summit

Job Title:  Administrative Assistant – Sales Reports to:   Director of Sales Grand Hyatt at Baha Mar’s Administrative Assistant – Sales will work together with the Director of Sales and is responsible for managing office functions by possessing a high proficiency of software programs, strong verbal and written communication skills, and most importantly the willingness and desire to bring the Baha Mar culture to life by creating a warm and friendly office environment. The Baha Mar culture begins with PASSION. We have a passion for “BETTER THAN BEST” that leaves a lasting impression on our guests, and creates a timeless resort experience that is glamorous, fun and exceptional. Here is how you can “own the wow!” Care deeply Have a generous spirit Thrive as part of a team Pay exacting attention to details Create emotional connections with our guests Be strongly committed to Baha Mar’s success What you will also have already accomplished: High School Diploma 2+ years of experience in an office and/or support environment Strong organizational Skills Advanced communication abilities Customer relationship development Passion for working within the Hospitality Industry Description of Responsibilities Grand Hyatt at Baha Mar’s Administrative Assistant – Sales will be responsible for managing office functions by possessing a high proficiency of software programs, strong verbal and written communication skills, and most importantly the willingness and desire to bring the Baha Mar culture to life by creating a warm and friendly office environment. Responsibilities will include, but are not limited to: Create and sustain administrative procedures to maximize efficiency and flow of work Transcribe, format, input, edit, retrieve, copy and transmit text, data and graphics Read, research, draft letters and documents, collect and analyze information and route correspondence Maintain schedules; schedule meetings, travel and conferences Welcome guests and employees in person or on the telephone, and answering or directing inquiries Complete projects by assigning work to clerical staff and following up on results Secure information by completing database backups Develop and utilize filing and retrieval systems and record minute discussions Maintain office supply, anticipate needed supplies, place orders for supplies and verify receipt of supplies Ensure operation of equipment by completing preventative maintenance Maintain professional and technical knowledge by attending educational workshops, review professional publications, and establish personal networks Stay current on industry trends Perform other duties as assigned

Job Title: Rooms Control Clerk Reports to:  Front Office Manager Grand Hyatt at Baha Mar’s Rooms Control Clerk is a cerebral individual who is able to use their reasoning skills and will work together with the Front Office Manager in ensuring positive guest relations by providing prompt, efficient and exceptional guest service while maximizing room revenue and productivity. The Baha Mar culture begins with PASSION. We have a passion for “BETTER THAN BEST” that leaves a lasting impression on our guests, and creates a timeless resort experience that is glamorous, fun and exceptional. Here is how you can “own the wow!” Care deeply Have a generous spirit Thrive as part of a team Pay exacting attention to details Create emotional connections with our guests Be strongly committed to Baha Mar’s success What you will also have already accomplished: High School Diploma 1 year + of experience in a hotel front desk position or related field Description of Responsibilities Grand Hyatt at Baha Mar’s Rooms Control Clerk will be responsible for ensuring positive guest relations by providing prompt, efficient and exceptional guest service while maximizing room revenue and productivity. Responsibilities will include, but are not limited to: Ensure optimum delivery of front desk strategies, balancing a pragmatic approach with need to consistently perform to a standard of excellence Provide dynamic services to ensure guests are “wowed” by Grand Hyatt at Baha Mar’s hospitality Leave guests with a lasting impression by greeting promptly upon arrival and thanking them upon departure Register guests into hotel following establish processes and procedures and courteously attend to guests as quickly as possible Maximize selling opportunities for assigned room inventories Ensure confidentiality of guest information and hotel data Answer calls using proper phone etiquette following Grand Hyatt at Baha Mar standards Manage  assigned room inventories Analyze room and inventory reports Resolve any guest complaints in a timely, friendly and professional manner Communicate to appropriate departments all pertinent information related to VIPs and other key guests Recommend new techniques of front desk service for maximum guest satisfaction at minimum operating costs Maintain cleanliness of the Front Desk and check in area Total compliance with Grand Hyatt at Baha Mar’s standards of operation Ensure seamless flow of information between front desk and management teams Stay current on front desk trends Perform other duties as assigned

Job Title: Reservations Manager Reports to:  Revenue Director SLS at Baha Mar’s Reservations Manager is responsible for implementing revenue management systems, standards and practices to control rooms inventories and rates. This person participates in strategic hotel marketing plans by monitoring future rooms occupancy and revenues.   The Baha Mar culture begins with PASSION. We have a passion for “BETTER THAN BEST” that leaves a lasting impression on our guests, and creates a timeless resort experience that is glamorous, fun and exceptional. Here is how you can “own the wow!” Care deeply Have a generous spirit Thrive as part of a team Pay exacting attention to details Create emotional connections with our guests Be strongly committed to Baha Mar’s success   What you will also have already accomplished: College Degree in Business, Hospitality or related field preferred 3 years+ of experience in a hotel front desk position or related field Must have hospitality related Reservations experience     Description of Responsibilities SLS at Baha Mar’s Reservations Manager will be responsible for implementing revenue management systems, standards and practices to control rooms inventories and rates. This person participates in strategic hotel marketing plans by monitoring future rooms occupancy and revenues. Responsibilities will include, but are not limited to: Oversee the hotel reservations department to maintain optimum levels of production resulting in optimum occupancy. Monitor and assess all lost business reports Keep current and aware of all room rates, packages, specials and other hotel information; communicate this information to all employees in the call center Ensure accurate and updated database records Monitor and implement strategies for Internet distribution channels Oversee the group sales and reservations process Uphold the highest standards of courtesy and conduct exceeding expectations Work closely with Front Desk team Train and develop all Reservations personnel Total compliance with SLS at Baha Mar’s standards of operation Implement tactics to consolidate and streamline Reservations operations Stay current on Reservations best practices hotel industry trends Perform other duties as assigned

Job Title:  In Room Dining Order Taker- SLS Reports to: In Room Dining Manager SLS at Baha Mar’s In Room Dining Order Taker will work together with the In Room Dining  Manager to provide guests with In Room Dining experiences, offering suggestions and recommendations on menu items and wine pairings, ensuring guests’ expectations for their meals are exceeded. The Baha Mar culture begins with PASSION. We have a passion for “BETTER THAN BEST” that leaves a lasting impression on our guests, and creates a timeless resort experience that is glamorous, fun and exceptional. Here is how you can “own the wow!” Care deeply Have a generous spirit Thrive as part of a team Pay exacting attention to details Create emotional connections with our guests Be strongly committed to Baha Mar’s success What you will also have already accomplished: High School Diploma 1 year + of order taker or server experience preferred Hospitality/Tourism experience preferred Description of Responsibilities SLS at Baha Mar’s In Room Dining Ordertaker will work together with the In Room Dining  Manager to provide guests with In Room Dining experiences, offering suggestions and recommendations on menu items and wine pairings, ensuring guests’ expectations for their meals are exceeded.  Responsibilities will include, but are not limited to : Provide dynamic services to ensure guests are “wowed” bySLS at Baha Mar’s hospitality Demonstrate excellent knowledge of food and beverage, make recommendations to ensure guest satisfaction, while producing maximum revenues from orders Take and process in room dining orders in a timely, friendly and professional manner Stay informed of menu item availability Complete In Room Dining paperwork to ensure proper billing of all charges to appropriate guest accounts Dispatch bussers or server to handle guest requests Answer all questions and resolve any guest complaints in a timely, friendly and professional manner Uphold the highest standards of courtesy and conduct exceeding expectations Total compliance with SLS at Baha Mar’s standards of operation Stay current on hospitality best practices and industry trends Perform other duties as assigned

Job Title: Front Desk Host Reports to: Front Office Manager Grand Hyatt at Baha Mar’s Front Desk Host will work together with the Front Office Manager in ensuring positive guest relations by providing prompt, efficient and exceptional guest service while maximizing room revenue and productivity. The Baha Mar culture begins with PASSION. We have a passion for “BETTER THAN BEST” that leaves a lasting impression on our guests, and creates a timeless resort experience that is glamorous, fun and exceptional. Here is how you can “own the wow!” Care deeply Have a generous spirit Thrive as part of a team Pay exacting attention to details Create emotional connections with our guests Be strongly committed to Baha Mar’s success What you will also have already accomplished: High School Diploma 1 years+ of experience in a hotel front desk position or related field Description of Responsibilities Grand Hyatt at Baha Mar’s Front Desk Host will be responsible for ensuring positive guest relations by providing prompt, efficient and exceptional guest service while maximizing room revenue and productivity. Responsibilities will include, but are not limited to: Ensure optimum delivery of front desk strategies, balancing a pragmatic approach with need to consistently perform to a standard of excellence Provide dynamic services to ensure guests are “wowed” by Grand Hyatt at Baha Mar’s hospitality Leave guests with a lasting impression by greeting promptly upon arrival and thanking them upon departure Register guests into hotel following establish processes and procedures and courteously attend to guests as quickly as possible Maintain assigned bank and monies and keep accurate record of transactions Ensure confidentiality of guest information and hotel data Answer calls using proper phone etiquette following Grand Hyatt at Baha Mar standards Resolve any guest complaints in a timely, friendly and professional manner Communicate to appropriate departments all pertinent information related to VIPs and other key guests Recommend new techniques of front desk service for maximum guest satisfaction at minimum operating costs Maintain cleanliness of the Front Desk and check in area Total compliance with Grand Hyatt at Baha Mar’s standards of operation Ensure seamless flow of information between front desk and management teams Stay current on front desk trends Perform other duties as assigned

Job Title: Director Of Food & Beverage  About the Company Atlantis, Paradise Island - the most popular resort destination in the Bahamas - features the world's largest open-air marine habitat; Aquaventure water park, including the iconic Mayan Temple's Leap of Faith slide; 11 unique pools; renowned beaches; 18-hole golf course; the largest casino in the Caribbean; over 21 restaurants, 19 bars & lounges and Aura nightclub. Atlantis also offers a multitude of unique accommodations, including the iconic Royal Towers and the stylish Cove Atlantis. Job Summary Ensures the smooth day-to-day operation of high volume restaurants. Maintains high level of service and budgeted beverage and wine cost, control expenses, payroll and achieve budgeted revenue Requirements Minimum of 4-year college education in hotel/resort beverage management preferable or equivalent vocational training Minimum of 7 years front-of-house supervisory experience Demonstrated knowledge of service and Food & Beverage operations in high volume environment Proven knowledge of financial and operational management Strong communication skills Food Handler’s Certificate, First Aid and CPR

Job Title: Surveillance Monitor About the Company Atlantis, Paradise Island - the most popular resort destination in the Bahamas - features the world's largest open-air marine habitat; Aquaventure water park, including the iconic Mayan Temple's Leap of Faith slide; 11 unique pools; renowned beaches; 18-hole golf course; the largest casino in the Caribbean; over 21 restaurants, 19 bars & lounges and Aura nightclub. Atlantis also offers a multitude of unique accommodations, including the iconic Royal Towers and the stylish Cove Atlantis. Job Summary Responsible for observing, interpreting and reporting by way of the resort's close circuit television system, all aspect of the Casino operation relative to the Lotteries and Gaming Act of the Bahamas and the Company's accounting and internal control procedures. Main Duties & Responsibilities Conducts oneself with a high degree of integrity and professionalism on the job and in general. Exercises the utmost degree of confidentiality as it relates to departmental operations and or information. Adheres to all company and departmental policies, rules, customs and procedures. Develops a broad and thorough knowledge of the Company’s Accounting and Internal Controls and House Rules governing the conduct of Table Games, Slots Operations, Cage Operations as well as other operations within the Casino. Monitors all Casino related activities to ensure compliance with the Lotteries and Gaming Act, the Company’s Accounting and Internal Controls and Departmental Standard Operating procedures. Develops a good working knowledge of Emergency Procedures and their implementation in the event of an Armed Robbery, Bomb Threat, Fire, Power Failure, Hurricane and any other emergencies likely to endanger patrons, employees or property. Using the departments tracking tool logs any and all incidents that contravene the Lotteries and Gaming Act and or Company policies, rules and procedures. Continually assesses coverage capabilities with a view to recommending where improvements can be made relative to the type, location and or positioning of cameras. Monitors the general upkeep of the Surveillance equipment ensuring that all faults are logged in the Equipment Fault register and or brought to the attention of the Surveillance Technicians for their immediate attention. Expected to undergo additional training, attend seminars and or Surveillance Workshops, held here and or abroad, so as to enhance the overall Operations. Adheres to all instructions emanating from the Surveillance Executive Director and or the Surveillance Room Manager. Performs other reasonable duty as may be required by management Requirements Strong interpersonal and analytical skills with ability to work with a diverse group of colleagues Exceptional verbal and written communication skills Ability to thrive in a fast paced, high workload environment and be able to adjust to changing priorities Detail oriented Computer literate Must be highly confidential Must have working knowledge of various casino games Knowledge of the Lottery and Gaming Act a plus