12 Customer Service jobs

This role is for someone who can support our growing team located in the Americas time zones. Please only apply for the role that best fits your region and don't apply for all available roles.   We're looking for a Customer Solutions Specialist to join the Self-Serve Assist group at Zapier. In this role, you’ll help customers during the buying journey based on your deep product knowledge and understanding of how best their organization can leverage Zapier. You’ll do this through personalized demos over Zoom, your timely responses to customers, and your ability to manage multiple stakeholders through a buying process. We rely on our products, our marketing and our team of Customer Solutions Specialists explaining the benefits of those products, to ultimately drive sales. Zapier’s on a mission to make everyone more productive at work. Zapier has helped over 1.8 million individuals and businesses with their automation...

Hi There! We're looking for a Talent Sourcer to join the Recruitment team at Zapier. Zapier’s on a mission to make everyone more productive at work. Zapier has helped over 1.8 million individuals and businesses with their automation needs. We are looking for a talented technical Sourcer to help support Zapier’s talent growth and help us to build a diverse team. This is a phenomenal opportunity for you to be part of a great hiring culture and help us to define a new function at Zapier. If you’re interested in launching your career at a fast-growing and profitable company, then read on…   Our Commitment to Applicants Culture and Values at Zapier Zapier Guide to Remote Work Zapier Code of Conduct Diversity and Inclusivity at Zapier   Zapier is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. Things You’ll Do : Identify and engage passive talent...

Hi there! We're looking for a Senior Director and Global Head of Customer Support to join our Customer Support and Success team at Zapier. Zapier’s on a mission to make everyone more productive at work. Zapier has helped over 1.8 million individuals and businesses with their automation needs. Our Sr. Director of Customer Support will be responsible for creating the vision and overseeing the building, continuous progress, and innovations to our Customer Support organization. This role will be at the forefront of new ideas and initiatives to continue to scale, iterate, and bring innovation to Zapier Support offerings.  You’ll be communicating cross-departmentally often and with high level stakeholders. If you’re interested in launching your career at a fast-growing and profitable startup, then read on… Our Commitment to Applicants Culture and Values at Zapier Zapier Guide to Remote Work Zapier Code of Conduct Diversity...

Do you want to be part of a team that helps >1 million designers do their best work and create beautiful products? We are looking for  Customer Success Managers  to join our fast-growing team at Sketch. In this position: We are seeking professionals who are eager to help others design and build flexible, effective, and efficient design operations You will be proactive and excited to serve as the “face of Sketch” to customers. Your role will involve onboarding customers, conveying the full capability set of the Sketch Platform, and managing key accounts. Your primary goal will be to build relationships, drive meaningful adoption and help design teams succeed with Sketch. In this role, you will be an ambassador of design excellence using Sketch. Duties include Onboarding business clients and setting them up for success Driving engagement and adoption among existing customers Monitor entitlements in key accounts and...

Over a million designers use Sketch to transform their ideas into incredible products. Would you like to join us and help take this leading design tool to the next level? We're looking to expand our team with a full-time  Community Manager . Our team works remotely and communicates mostly in writing, so you will need to have an excellent grasp of written English, great communication skills, and be comfortable working in a remote position. What we are looking for: You'll be joining our Community team, where you'll nurture and develop a rich and thriving community of Sketch of Ambassadors and Advocates. You'll be an expert in your trade, which is community-focused, and you'll have a wealth of experience you can pull on together with an impressive track record for delivering results. We're on the lookout for someone special who can make a difference. So if you're a confident and pro-active people person who gets excited about coming up with new ideas and sharing...

Over a million designers use Sketch to transform their ideas into incredible products. Would you like to join us and help take this leading design tool to the next level? We’re looking to expand our team with a full-time  Communications and CRM Manager . What you’ll do You’ll be joining our talented and ambitious Marketing team where you’ll plan, execute and report on all of the customer communications and campaigns that we produce and send through our CRM (Hubspot). This is an exciting time to join us and an opportunity to help shape and develop our customer communications and CRM work, as well as our adoption of Hubspot. As our Communications/CRM Manager, you’ll make sure our work is efficient, effective, and delivers impactful results. On a typical day, you could Devise B2C (business to consumer) or B2B (business to business) integrated marketing campaigns with the aim of acquiring and retaining customers. This could...

Over a million designers use Sketch to transform their ideas into incredible products. Would you like to join us and play a leading role in how we communicate with our customers? We're looking to expand our team with a full-time Communications/CRM Writer. What you'll do Reporting to the Chief Marketing Officer, you’ll be responsible for planning and writing our communications for all stages of the customer lifecycle — from acquisition and conversion, to in-life comms and retention. You’ll be working primarily to our CRM capabilities (Hubspot) where you’ll write emails, create landing pages and curate and produce our monthly newsletter. This is a varied role, with a real chance to shape the future of customer communications at Sketch. On a typical day, you could: Write new emails and landing pages to communicate product updates, working closely with the Product Marketing Lead to land key messages in the best way possible. Collaborate with...

Over a million designers use Sketch to transform their ideas into incredible products every day. Want to join us and help us take our customer support to the next level? We’re looking to grow our talented team with a full-time  Product Support Specialist ( Designer) The job As a  Product Support Specialist at Sketch , your focus will be on giving our customers the help they need, fast. From general questions to specific product-focused  Howtos  and bugs, we’ll expect you to manage these inquiries, and respond in a friendly, respectful, and helpful manner. About you You have a success story as a UI/UX designer and are a proficient Sketch user. You are passionate about solving complex product issues and finding workarounds. You have the patience to listen to problems and enjoy getting into the details to understand what’s going on. Above all, you seek a good balance between  solving a problem fast and providing a good...

Over a million designers use Sketch to transform their ideas into incredible products every day. Want to join us and help us take our customer support to the next level? We’re looking to grow our talented team with a full-time  Account Operations Specialist The job As an  Account Operations Specialist at Sketch , your focus will be on giving our customers the help they need, fast. From general questions related to their license, subscription, payments, and account details to specific licensing-focused problems, troubleshooting, and bugs. We’ll expect you to manage these inquiries, and respond in a friendly, respectful, and helpful manner. The challenge 2021 is going to be a super exciting year at Sketch. Our business and team are growing fast and we want to continue to give our customers first-class service. In the coming months, we’ll launch major new features while improving our internal processes and incorporating new tools and...

About Toptal Toptal is a global network of top freelance talent in business, design, and technology that enables companies to scale their teams, on-demand. With $100+ million in annual revenue and over 40% year-over-year growth, Toptal is the  world’s largest fully remote company . We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold. Position Description As a Communications Specialist, you will be the first point of contact for network applicants. Your professional, energetic, and friendly communication style will engage applicants and convey to them an exceptional brand image. You will be instrumental in ensuring each new Toptaler that is added to the network has exceptional English skills. Through your thorough assessment of an individual’s communication, the team will quickly gain...

Barrel is an independent creative and digital marketing agency founded in 2006. We are a remote-first team with team members across the world and offices in New York City and Los Angeles. We partner with some of the world's most loved brands to grow their direct-to-consumer (DTC) businesses. Clients include L'Oreal Paris, Well+Good, Kiehl's, Hu, SmartyPants Vitamins, Gap, and Rowing Blazers.   We are known for our expertise in designing e-commerce experiences that delight customers while also driving results. We are looking for a thoughtful, creative, and fearless leader to take our impact to the next level with CRM.   We believe CRM is about more than segmenting audiences and growing email lists. We see CRM as an essential part of a brand's ecosystem, strengthening relationships with customers through better understanding their needs and finding more effective ways to serve them.   The CRM team is responsible for driving customer acquisition,...