10 Customer Service jobs

Island Experience Manager The Island Experience Manager is responsible to deliver industry-leading hospitality standards in the Guest Services, Housekeeping, Laundry, and Tram Driving operations. This role establishes and drives a positive working environment and focuses on exceeding guest and team member satisfaction. This position ensures that all destination experiences and services are delivered as per Company Operating Standards. The Island Experience Manager is a visible guest-facing position and uses effective planning and time management skills to properly balance front-of-house, back-of-house, and essential administrative duties, ensuring all operational needs are met. This role supports the Operations Director in all operational aspects of guest services to ensure the destination performance objectives, KPI’s, guest and team member satisfaction, and other key results areas consistently meet and exceed Company’s targets. This position leads by example...

Are you a customer success leader who is caught in the middle between your company and your customers? Do you wish you could focus 100% of your energy on maximizing the value of your customers’ investment, rather than on troubleshooting, contract management, or upselling? Aurea understands that if our customers don’t achieve long-term success, then neither will we. That’s why we want you to help our customers to take advantage of our 100+ product suite to unlock long-term, sustainable business value. As for customer support, contract renewals, and everything else you didn’t sign up for? Forget about it. In this role, you will be one of the most senior members of the customer success team, meaning you will set and continually raise the bar for the entire team by writing excellent customer success plans and impressing your customers at every touchpoint. You will challenge your peers to meet your quality expectations, and your customers will notice...

Behind every great athlete, musician, or chess champion, there is a coach. Before coaches were coaches, however, they were masters of their craft. For that very reason, we task the best customer support agents in our company with coaching our agents. Simply put, we believe top-performers should be leaders. If you are the best customer support agent on your team, we’d like to give you the leadership opportunity you’ve earned. Trilogy is on the lookout for customer support managers who are ready to elevate their careers. Trilogy built a fully remote support system based on customer obsession, a world-class knowledge base, and highly technical agents capable of servicing over 10,000 customers on over 100 products. We count on our support managers to transform our L1s and L2s into elite agents and help our system achieve its full potential. Our service is the #1 reason our customers continue to partner with us year after year, and our support leaders are...

If you’re a hands-on technical support manager looking to create a bigger impact, then we think it’s about time to get yourself out of the middle management trap. You were a top performer as a support agent and have proven yourself an effective manager. Shouldn’t your organization start listening to your ideas? Unlike most companies, Trilogy depends on highly effective managers like you to drive the changes that lead to better customer outcomes.  Trilogy is on the lookout for customer support veterans who can rely on their deep technical experience and leadership skills to move our cutting-edge support organization forward. Trilogy built a fully remote support system based on customer obsession, a world-class knowledge base, and highly skilled agents capable of servicing over 10,000 customers on over 100 products. We count on our support managers to dive deep into the details and make the improvements that help the system achieve its full...

Day Translations is a global translation and interpreting company. We help improve worldwide communication through accurate, localized translations, interpretation and outsourcing services, and a wide variety of tailored language solutions for individuals, organizations, and businesses of all sizes. Customer Support Representative Position Position type : Full-time Location : Remote job (worldwide) Reports to : Shift supervisor Day Translations is announcing its remote career opening for the position of Customer Support Representative. We are seeking someone passionate about helping people, and who is able to provide an excellent customer support experience. An ideal candidate is a person who is courteous, professional, patient, and empathetic. You will handle incoming and outgoing emails, phone calls and chats regarding customers inquiring about our services. You will serve as a liaison between our customers and the project management team. Job duties and...

Company Description Chili Piper is a B2B SaaS startup. Our product helps clients turn inbound leads into qualified meetings instantly, helping revenue teams connect to buyers faster. Think Calendly. Except way better. Way more powerful. And with customers like RingCentral, Airbnb, Square, Intuit, Spotify, Twilio, and many other cool logos. We’re growing fast. And we don’t mean that in the cliche way. We are sitting on a fresh round of funding, and are ready to take over the world (in the most civil and appropriate way possible, of course). Job Description The  Customer Knowledge Manager  (CKM) will be responsible for curating, maintaining, and optimizing customer knowledge content in the Chili Hub - a central location for all customer resources. The Customer Knowledge Manager will be building a better way to help our customers help themselves. This role is business critical to drive adoption, retention, and growth. The CKM is a multifaceted, dynamic, and creative role...