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Medical Office Assistant Excellent Medical Services is pleased to offer a position as a Medical Office Assistant with an excellent career development opportunity to grow with the company.  Position Summary: All duties and responsibilities are to be performed in accordance with Excellent Medical Services and Excellent Diagnostic Services policies, procedures and guidelines. We are looking for an enthusiastic individual, experienced in working in a medical facility with front and or back office experience. The position requires good communication and peoples' skills with the ability to multitask while maintaining company-client relations at a high standard. Front office Coordinators must ensure that all duties, from patient arrival and check-in to charting insurance information, are closely followed so that the medical team can concentrate on the well-being of the patients. Front Office Coordinators must interact smoothly with back office personnel and gives assistance if needed.  Duties and Responsibilities: Opening and closing Oversees administrative duties of the facility Manages all front office functions including patient relations, check-in/check-out, Greet patients and visitors in a courteous and friendly manner as they arrive into facility and provide them with appropriate information Handle multiple telephone lines and guide callers regarding medical procedures Handled patient appointment scheduling, and rescheduling, improved patient satisfaction and provider's productivity by contacting patient 24 hours in advance Call patients and remind them of their appointments Cancel patients’ appointments and provide them with new dates if necessary Direct calls and messages to appropriate medical office staff Liaise with insurance companies Verify clients’ insurance information Collect co-pays, deductibles and inquire on previous balances Provide medical billing and coding duties including submitting insurance claims Ensure completeness and accuracy of patients’ insurance forms prior to submitting Maintain accurate recording and follow-up on insurance claims Update patient's insurance information Billing and collections for medical procedures and office visits Provide patient education and instructions regarding medical procedures Obtain and maintain patients’ information in the database Pull patients’ records for doctors’ and technologists’ review Manage filing and record keeping activities Manage office supplies and inventory Assist doctors and technologists by providing limited procedural support Obtain and process new patients’ referrals Take and record patient's demographic location information Initiate and maintain correspondence with patients and families Communicate with referring physicians and clinics to provide patient and customer support Take bank deposits Able to work well under pressure Ability to keep financial records and perform mathematical tasks Filing, faxing, scanning documentation, and completing daily patient callbacks Protects patients' rights by maintaining confidentiality of personal and financial information Maintains patient accounts by obtaining, recording, and updating personal and financial information Maintain a neat and clean work environment and professional appearance, and adherence to relevant health and safety procedures   Skills/Qualifications Requirements: Good Verbal Communication Ability to send fax and emails H.S. Graduate, Associates or Bachelor’s in medical office assistance preferred Previous medical office experience preferred with some billing and coding background Customer Services skills/experience Ability to comprehend established office routines and policies Knowledge of medical terminology Understand HIPPA and OSHA regulations and privacy practices Knowledge of Infection Control Good organizational skills and multi-tasked abilities Have basic computer skills and be able to use Microsoft Office Suit (such as Word, Excel) Be able to use web-based software to obtain and maintain patient’s medical records Must be able to learn quickly from oral and written instructions Must be dependable Typing skills Must provide own means of reliable transportation Ability to perform simple math functions   Personal Qualities: Ability to communicate well with people in personal contacts and on the phone Can be trusted with confidential information Can effectively act as a liaison between patients and physicians Must have a neat and friendly appearance Ability to communicate and get along with co-workers Dependable, Professionalism, Customer Focus, Confidentiality, Good Bedside Manner, Medical Teamwork   Other Duties: Any other duties relating to the business operation of the medical practice that may be assigned by the physician or office manager Training of all new employees in regards to daily office operations Other duties as determined by needs of the medical director