Full-Time
IC Markets Ltd.
The Balmoral Corporate Centre Unit H - 1st Floor, Sandford Drive New Providence, Nassau The Bahamas
Working hours 4 pm – 12 am.
Assisting clients in a friendly, helpful manner via live chat, telephone, and email.
Educating clients on the company’s platforms, trading products, and account opening/deposit/withdrawal procedures.
Analyzing and investigating trades.
Maintaining the company’s high standard of client communication.
Working as part of a team to ensure department KPIs are met, particularly in regard to response times and client satisfaction levels.
Handling complaints professionally and courteously.
Candidate Requirements:
Fluent in verbal and written English to business standards.
Enthusiastic and ‘can do’ approach to customer service.
Ability to remain calm and focused in a fast-paced environment.
Previous experience in a similar role is considered an advantage.
A broad understanding of financial markets and trading, preferably with foreign exchange.
Mandatory:
Willing to work in a regulated...