6 Administrative & Support Services jobs

Assistant Island Shore Excursion Manager Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary: The Assistant Island Shore Excursions Manager should possess a dynamic outgoing demeanor with a passion for delivering industry leading service while demonstrating exemplary skills. The role establishes and drives a positive working environment and focuses on the Guest Experience while operating with optimum Safety in all activities with our guest and fellow colleagues in mind. The Assistant Island Shore Excursions Manager is responsible for assisting the Island Shore Excursions Manager in ensuring the smooth day-to-day operation of all sports & leisure activities (e.g. wave jet, kayak, scuba diving, balloon etc.), tours & excursions, rentals, VIP services, retail stores, and recreational facilities. The Assistant Island Shore Excursions Manager assists in overseeing the entire guest Cabana Product experience. Leading by example at the Front of House; this is a position that requires exemplary customer engagement. This includes, but is not limited to, health and safety, guest service, cleanliness, revenue generation, expense control, training, leading tours, first aid, CPR and the upkeep and maintenance of equipment.   Additionally, the Assistant Island Shore Excursions Manager must ensure compliance with all laws, health and safety procedures, manufacturer guidelines, and standards set forth by the PADI program, lifeguard program, Aerophile, SQM, and RCCL guidelines. They must also possess knowledge of equipment maintenance, and demonstrate the ability to react appropriately to adverse weather and water conditions. As a leader in the organization, he/she must lead and inspire all employees to work to their highest capabilities and ensure they continuously develop talent in the department. This includes providing feedback on manning levels to maintain a positive and safe work environment as well as monitoring training needs and facilitating training. The role also supports the Activities Guides, Dive instructors, and Cabana Attendants as and when required. This position reports directly to the Island Shore Excursions Manager. The vision is to ensure total guest experience achieved through delivering a flawless program at all levels ensuring the maximum safety of guests and employees while enhancing product delivery, generating revenue streams and ensuring optimum knowledge shared with all employees as it relates to Rescue, Safety, Maintenance, Risk, Guest Satisfaction and compliance. This position description in no way states or implies that these are the only duties to be performed by the Island employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. Essential Duties and Responsibilities: All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s Royal Way Experience, SQM standards, health and safety guidelines, environmental guidelines, PADI standards, lifeguard standards, and safety policies.  Each employee may be required to perform other functions. Each employee must conduct oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow shipboard and Island employees. The role performs the following essential duties and responsibilities: Assist the Island Shore Excursions Manager in all aspects of the operation. Support in the management of a total of 40+ employees. Monitor the application of safety standards in training, tour guiding, maintenance of equipment, etc. Propose changes of existing standards or implementation of new procedures when needed to improve safety efficiency. Perform, teach, and evaluate all tour operations on the Private Destination. Work with the Management Team in maintaining a safe operation for both employees and guests. Participate in regular meetings with the team and management to ensure good communication. Conduct daily and frequent site inspections to ensure that all departments and employees meet the highest possible standards of safety, courtesy, cleanliness, and efficiency. Create and deliver job specific trainings and competency testing in order to equip all employees with the skills, knowledge, and attitude to perform their jobs. Develop skills and knowledge of team, provide further training and feedback for those interested in career development. Clearly explain all expectations, roles, and responsibilities to employees. Develop, implement, and monitor schedules and rotation sheets for the operation. Work to maintain an efficient and cooperative atmosphere among employees. Role model and reinforce all company policies, as well as serve as a positive ambassador. Maintain a working knowledge of general and departmental safety procedures. Attend and conduct safety training programs, in-service education, and physical training as required. Maintain a complete knowledge of the operation including the operating procedures for all attractions and positions. Conduct daily, weekly, monthly, and annual inspections and safety checks of all operating areas. Lead, record, and document all inspections and trainings to ensure conformance to standards. Respond to any type of incident in a controlled and appropriate manner. Coordinating responses from individuals and any equipment required. Drive boats and respond to any water related incident. Assist in investigate any incident that occurs and ensure the incident investigation is completed in a timely manner in compliance with the investigation policy and procedures. Ensure all areas of concern are fixed before the area or equipment is placed in operation. Identify safety hazards, housekeeping issues, or maintenance requirements and report issues to the appropriate channels. Explain the difference between Gross and Net revenues and know how to Identify tours with higher profit margins. Train the team on what tours are higher profit margins and how to up sell and cross sell tours. Be able to explain when and if a tour should be cancelled due to weather and safety. Reschedule and redirect guests to alternative activities to retain revenue. Train Team to respond quickly, intelligently, and decisively to incidents and emergencies. Train Team to effectively communicate with guests during operational changes and evacuations. Train team on sales techniques and promotion of island activities. Regularly participate in emergency scenarios to maintain a “rescue ready” culture. Ensure Team recognizes unusual conditions and are always ready to initiate appropriate operational changes. Ensure all Team operates within PADI and RCCL guidelines along with internal procedures. Conduct opening and closing procedures of the Island including designated areas of the beach facilities to make show ready. Maintain cleanliness by straightening out furniture, organizing equipment, returning life jackets to stands, picking up garbage, etc. Maintain a general knowledge of the entire island operation. Understand the workings of the PADI website to assist with the tracking of instructor information and qualifications. Monitor and document compliance of employee insurance requirements. Project a positive public relations image to employees and guests at all times. Display a friendly, helpful, and cheerful attitude while communicating effectively with employees and guests. Fully engage a team environment and cultivate a culture where people want to do their best. Motivate, inspire, appraise, coach, guide and teach team members on all facets of the new Perfect Day Model which will include a comprehensive Cabana Program. Foster team unity and inspires commitment to the brand. Ensure all employees have current information and are equipped to respond to guest needs and anticipate their unstated ones. Turn problems into opportunities by actively listening to and quickly resolving guest complaints. Actively seek and assist guests and be available to answer questions. Implement initiatives, changes, and trainings aimed to continuously improve the guest experience. Enforce all rules and provide crowd control in a friendly and fair manner. Track guest comments. Highlight areas of concern and provide effective solutions. Prepare and compile financial and operational reports for the Management Team. Apply expertise in order to ensure performance stays within the bounds of the designated budget and with regulations and where possible, best corporate/industry practice. Provide input on revenue generating opportunities and proactively makes recommendations for cost savings. Monitor inventory to ensure quality and timely delivery of products. Receive, issue, and take inventory of supplies and equipment. Report shortages to the appropriate channels. Accepts ownership for achieving results in all areas of accountability including NPS, ratings, revenue, and expenses, Workplace Safety and Employee Satisfaction. Qualifications: Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, PowerPoint, E1, Medallia, Amos, ASR and crunch time required. Demonstrated aptitude for the financial aspects of managing departmental budgets. Knowledge of principles and processes for providing customer and personalized service including needs assessment, problem resolution and achievement of quality service standards. Previous exposure to international environments strongly preferred. Previous experience in water sport/amusement parks/tours safety planning and procedures. Demonstrated leadership capabilities. Knowledge of PADI standards would be an advantage. Ability to confidently drive and maneuver boat. Or be required to learn and develop the skills to become a confident boat operator. Bachelor’s degree (B.A.) from four-year College or university, or two years related experience and/or training; or equivalent combination of education and experience. Prior experience supervising and instructing Aquatics programs and or land based tour operations is advantageous. Ability or capacity to be trained to assume the role of Island Shore Excursions Manager in their absence. Basic Public Health knowledge required. Language Requirements: Have a good command of English to understand and enforce rules in a polite and effective manner. All employees must be able to communicate in the English language in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers. Additional languages would be advantageous. Physical Demands: Must be physically fit and able bodied to be trained as a lifeguard Instructor. Demonstrate the ability to swim a minimum of a 300 meter swim, 2 minutes water tread without use of hands and be able to dive 3-4 meters to ocean floor picking up a 10 LB weight. Must be able to stand in the sun and endure external elements during work assignment. While performing the duties of this job, the employee is regularly required to stand, walk, use hands to touch, handle, or feel, reach with hands and arms, talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. All island employees must be physically able to participate in emergency lifesaving procedures and drills. Full use and range of arms and legs as well as full visual, verbal, hearing abilities are required to receive and give instructions in the event of an emergency, including the lowering of lifeboats. Ability to lift and/or move up to 50 pounds. Work Environment: While performing duties of this job, the employee is required to walk outdoors in extreme humid and hot conditions for extended periods of time. This is a position where duties are exercised outdoors and walking in sand and uneven surfaces will be required. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

Assistant Storekeeper Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary: This role establishes and drives a positive working environment and focuses on the Internal Customer Experience while operating with optimum Safety in all activities with of our guest and fellow colleagues in mind. All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s The Royal Way, SQM standards, USPH guidelines, environmental, and safety policies.  This position description in no way states or implies that these are the only duties to be performed by the Island employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards Primarily receives, stores, and distributes hotel consumable and disposable items, material, tools, equipment, and products throughout the island. The assigned storeroom supports the following Island functions: Administration, Hotel, Aquatics, Landscape, FOH  Furniture, Fixtures and Fittings, Food and beverage. Essential Duties & Responsibilities: Each employee reports to their workstation assignment on time and properly groomed and dressed according to Royal Caribbean International’s brand standards.  This includes a clean uniform, nametag, and any other uniform related item. Reads loading schedule, work order, shipping order, or requisition to determine items to be moved, gathered, or distributed Operates forklift safely to transport materials and items from loading areas to storage or to other designated areas. Transports stored items from storeroom or to pick up items from several locations throughout the island Opens bales, crates, and other containers.  Sorts and places materials or items on racks, shelves, or in bins according to predetermined sequence such as size, type, style, color, or product code. Sorts and stores perishable goods in refrigerated rooms.  Weighs or counts items for distribution to ensure conformance to company standards. Compiles worksheets or tickets from department specifications.  Fills requisitions, work orders, or requests for materials, tools, or other stock items and distributes items to departments.  Places orders on pallets, carts or shelves, or transports orders to department. Marks materials with identifying information. Maintains work area in a clean and orderly manner and according to USPH standards. Maintains inventory records.  Records amounts of materials or items received or distributed. Uses computer to enter records. Attends meetings, training activities, courses and all other work-related activities as required. Set up and maintain all newly constructed store rooms Assist with the unloading of provisions from the ships on a call day as required Performs related duties as required.  This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position.  Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management. Qualifications: Minimum of 2-year experience in a similar position. Working knowledge of computers, internet access, and the ability to navigate within a variety of software packages such as Excel, Word, and PowerPoint required One to two years storeroom, inventory, or materials management experience stocking and delivering supplies and equipment for large 4 or 5 star hotels, resorts, hospitals or related facilities. Ability to properly operate forklift and related equipment. Knowledge of public health standards (USPH) related to storeroom management hotel consumable and replaceable products. Knowledge of chemical storage guidelines. Ability to perform basic math functions with regard to storeroom procedures. Completion of high school or basic education equivalency preferred. Proven organizational skills Language Requirements: Ability to speak English clearly, distinctly and cordially with employees and management. Ability to read and write English in order to understand and interpret written procedures.  This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.  Physical Demands: All island employees must be physically able to participate in emergency lifesaving procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency. Must be able to stand in the sun and endure external elements during work assignment. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Ability to lift and/or move up to 50 pounds. Work Environment: Office Outdoors may be required to walk in extreme humid and hot conditions. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

Job Title:  Administrative Assistant – Sales Reports to:   Director of Sales Grand Hyatt at Baha Mar’s Administrative Assistant – Sales will work together with the Director of Sales and is responsible for managing office functions by possessing a high proficiency of software programs, strong verbal and written communication skills, and most importantly the willingness and desire to bring the Baha Mar culture to life by creating a warm and friendly office environment. The Baha Mar culture begins with PASSION. We have a passion for “BETTER THAN BEST” that leaves a lasting impression on our guests, and creates a timeless resort experience that is glamorous, fun and exceptional. Here is how you can “own the wow!” Care deeply Have a generous spirit Thrive as part of a team Pay exacting attention to details Create emotional connections with our guests Be strongly committed to Baha Mar’s success What you will also have already accomplished: High School Diploma 2+ years of experience in an office and/or support environment Strong organizational Skills Advanced communication abilities Customer relationship development Passion for working within the Hospitality Industry Description of Responsibilities Grand Hyatt at Baha Mar’s Administrative Assistant – Sales will be responsible for managing office functions by possessing a high proficiency of software programs, strong verbal and written communication skills, and most importantly the willingness and desire to bring the Baha Mar culture to life by creating a warm and friendly office environment. Responsibilities will include, but are not limited to: Create and sustain administrative procedures to maximize efficiency and flow of work Transcribe, format, input, edit, retrieve, copy and transmit text, data and graphics Read, research, draft letters and documents, collect and analyze information and route correspondence Maintain schedules; schedule meetings, travel and conferences Welcome guests and employees in person or on the telephone, and answering or directing inquiries Complete projects by assigning work to clerical staff and following up on results Secure information by completing database backups Develop and utilize filing and retrieval systems and record minute discussions Maintain office supply, anticipate needed supplies, place orders for supplies and verify receipt of supplies Ensure operation of equipment by completing preventative maintenance Maintain professional and technical knowledge by attending educational workshops, review professional publications, and establish personal networks Stay current on industry trends Perform other duties as assigned

Job Title: Front Desk Host Reports to: Front Office Manager Grand Hyatt at Baha Mar’s Front Desk Host will work together with the Front Office Manager in ensuring positive guest relations by providing prompt, efficient and exceptional guest service while maximizing room revenue and productivity. The Baha Mar culture begins with PASSION. We have a passion for “BETTER THAN BEST” that leaves a lasting impression on our guests, and creates a timeless resort experience that is glamorous, fun and exceptional. Here is how you can “own the wow!” Care deeply Have a generous spirit Thrive as part of a team Pay exacting attention to details Create emotional connections with our guests Be strongly committed to Baha Mar’s success What you will also have already accomplished: High School Diploma 1 years+ of experience in a hotel front desk position or related field Description of Responsibilities Grand Hyatt at Baha Mar’s Front Desk Host will be responsible for ensuring positive guest relations by providing prompt, efficient and exceptional guest service while maximizing room revenue and productivity. Responsibilities will include, but are not limited to: Ensure optimum delivery of front desk strategies, balancing a pragmatic approach with need to consistently perform to a standard of excellence Provide dynamic services to ensure guests are “wowed” by Grand Hyatt at Baha Mar’s hospitality Leave guests with a lasting impression by greeting promptly upon arrival and thanking them upon departure Register guests into hotel following establish processes and procedures and courteously attend to guests as quickly as possible Maintain assigned bank and monies and keep accurate record of transactions Ensure confidentiality of guest information and hotel data Answer calls using proper phone etiquette following Grand Hyatt at Baha Mar standards Resolve any guest complaints in a timely, friendly and professional manner Communicate to appropriate departments all pertinent information related to VIPs and other key guests Recommend new techniques of front desk service for maximum guest satisfaction at minimum operating costs Maintain cleanliness of the Front Desk and check in area Total compliance with Grand Hyatt at Baha Mar’s standards of operation Ensure seamless flow of information between front desk and management teams Stay current on front desk trends Perform other duties as assigned

Aquatics, Land Tour & Activities Supervisor Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary: Oversees and monitors Aquatics and Island and Land Tour programs at all  Royal Caribbean’s Private Destinations. To ensure total guest experience achieved through delivering a flawless program at all levels ensuring the maximum safety of guests and employees while enhancing product delivery, generating revenue streams and ensuring optimum knowledge shared with all employees as it relates to Rescue, Safety, Maintenance, Risk, Guest Satisfaction and compliance. Essential Duties & Responsibilities: Monitor application of safety standards in training, tour guiding, maintenance of equipment etc. Proposes changes of existing standards or implementation of new procedures when needed to improve safety efficiency. Measure, improve and monitor all product delivery as it relates to RCI’s land and Island tours ensuring tour descriptions and delivery are accurate, provide a superior guest experience. Monitor delivery of training programs for Aquatics staff members such as rescue, safety, maintenance and any other area that involves liability of any risk. Inspect and monitor the guest end product and look for enhancement and efficiency Monitors safety of guests and employees on tours and PD facilities; analyzes incidents and accidents in order to identify ways to prevent them and improve future overall safety. Oversees working conditions, rescue gear and maintenance equipment available. Analyze equipment cost replacements and oversea vendor contracts to ensure preventative maintenance is effective and executed Monitors tour vendor operation and addresses safety or quality concerns. Oversees hiring process documentation, to ensure essential qualifications are met for each position in all Private Destination Monitors ordering and purchasing of rescue and maintenance gear if needed, also logistics of the same. Shall have oversight and act as auditor for the correct and timely presentation of the Investigations and resolution of incidents in accordance with SQM Workplace Safety. Provide Guidance to the investigation team as appropriate ensure the incident investigation is completed in compliance with the investigation policy and procedures Ensure the investigation is conducted appropriately for the severity of the incident Participates in planning, development and implementation of projects together with PD management. Monitors tours on a rotating basis in order to constantly review quality control Inspects new excursions in ports as directed by the Shore side Excursion Department. Manages the financial budget for the assigned area, including the successful identification of expense reduction through cost control.  Develops and executes tactical plans to achieve financial targets Partners with Marketing to ensure all Aquatics, Activities and Land Tours are well represented and all collateral associated with such meets Company Standards Assess rescue procedures on a regular basis, research for updated information concerning rescue techniques and strategies. Cooperates with Tour Operators in the ports. Reviews quality issues, future operations and previous cruise comments to incorporate efficiencies Monitors tours on a rotating basis in order to constantly review quality control.. Manages the financial budget for the assigned area, including the successful identification of expense reduction through cost control. Develops and executes tactical plans to achieve financial targets Financial Responsibilities Private Destinations budget planning and management. Applies expertise in order to ensure performance stays within the bounds of the designated budget and with regulations and where possible, best corporate/industry practice. Provides input on Revenue generating opportunities and partners with shipboard Leaders and teams to market all Island revenue tours and revenue generating activities. Pro actively makes recommendations for cost savings Qualifications: College bachelor degree preferred Lifeguard instructor certification. Minimum of 5 year experience in a management position in tours, water-sports, amusement/water park, resort, sales, hospitality, customer service or similar field. Knowledge and Skills: Previous exposure to international environments strongly preferred. Previous experience in water sport/amusement parks/tours safety planning and procedures. Demonstrated leadership capabilities Effective verbal and written communications skills. Ability to write Standard Operating Procedures for large Organizations Computer literacy in MS Office, purchasing and maintenance systems, accounts payable, email, Internet etc. Leadership techniques and training methods. Knowledge of policies and practices involved in the human resources function. Ability to supervise international staff in a positive and productive manner by motivating, developing, training and educating all all aspects of the operation. Ability to read and write English in order to understand and interpret written procedures – this includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from managers and co-workers. Leadership Effectiveness: Accepts ownership for achieving results in all areas of accountability including NPS, ratings, revenue, and expenses, Workplace Safety and Employee Satisfaction. Inspires team through encouragement and recognition of outstanding performance. Resolves conflict with fact-based communication. Fosters team unity and inspires commitment to the brand. Develops and implements new ideas for revenue and operational efficiencies. Collaborates well and works up, down and across the organization. Creates a climate of trust and mutual respect. Knows our brand standards and holds team accountable for executing against them at all times. Ensures team is well trained capable of consistently delivering against the standards. Guest facing communication is professional, on brand and visually appealing. Is a role model for others and serves as a positive ambassador Exhibits professional leadership presence, positive energy and passion in all situations. Brings out the best in his/her team through authenticity, care and humility. Ensures the effective training of all crew, including direct reports. Coaches and develops direct reports and high potential members of the Shore Ex Team. Provides candid performance feedback and takes appropriate action to improve performance. Physical Demands: All island employees must be physically able to participate in emergency lifesaving procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency. Must be able to stand in the sun and endure external elements during work assignment. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Ability to lift and/or move up to 50 pounds. Work Environment: Outdoors may be required to walk in extreme humid and hot conditions. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

Crew Admin Officer Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary: Reporting directly to the Human Resources Manager, the key responsibility of this position is to oversee all non-financial aspects of the crew office. Primarily responsible for Sign On and Sign Off process, as well as managing the Berthing plan, supports HR Specialist on Crew Activities/events that foster improving Crew morale. Ensures the delivery of exemplary service and dedicated support to our Island employees. Essential Duties & Responsibilities: Royal Caribbean International expects each Island management team member to relentlessly exemplify the principles of the Anchored in Excellence Credo to all team members. In addition, all duties and responsibilities are to be performed in accordance with Royal Caribbean International’s Gold Anchor Standards, SQM standards, USPH guidelines, environmental, and safety policies. In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence , each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow employees and/or in the presence of guest contact. Oversees the crew sign-on and sign-off process, as directed by the Human Resources Manager, reviewing documentation such as passports, Medical, NIB, etc. to determine validity of documents. Refers unusual documentation to the HR Manager. Ensure accuracy of employee records Support the HR Specialist in organizing activities for the Employee that foster good Island employee morale. Ensures Employees receive all documentation prior to sign on, including airline tickets and work permit Coordinates with the shore-side support group the embarkation and repatriation process for Island employees Performs a variety of related duties, as directed by the HR Manager Administers the Island employee cruise privileges to ensure that all cruise requests submitted by the employee are processed Observes flexible desk hours based on the itinerary and needs of the employee answering inquiries pertaining to services and general information. Responds to concerns or complaints from any employee in a considerate, professional and positive manner. Takes ownership of concerns, follows up and consults with the HR Manager as necessary. Effectively administers operational guidance and support to the Financial Controller team (CPM) as necessary, through synergetic communication of Crew issues. Routinely confers with Human Resources Manager and Crew Payroll Manager to implement improvements and revisions to processes in the Crew Office. Maintains the confidentiality of all employee related information and any financial transactions made by the Employee. Ensures the continuous updating of clear and concise handover notes to eliminate any possible miscommunication that compromises the efficiency of set processes. 14. Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the Island employee occupying this position. Island employees will be required to perform any other job-related duties assigned by their supervisor or management Physical Demands: All island employees must be physically able to participate in emergency lifesaving procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency. Must be able to stand in the sun and endure external elements during work assignment. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Ability to lift and/or move up to 50 pounds. Work Environment: Outdoors may be required to walk in extreme humid and hot conditions. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.